Rainier Guest Services

JOB SUMMARY
The Maintenance Specialist/Maintenance Mechanic – Electrician assists by performing all aspects of maintenance and repair work on all mechanical, structural, and electrical equipment and systems on assigned locations, with a specialty in electrical systems diagnostics and repair.   This position reports to the Maintenance Manager.

ESSENTIAL FUNCTIONS
Receive direction from the Maintenance Manager and assist in the overall maintenance and repair of the assigned unit’s operations.
Conduct scheduled inspections of designated buildings and equipment; check and repair equipment malfunctions.
diagnose malfunctioning electrical systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem
Make major repairs to electrical, plumbing, heating, air conditioning and refrigeration equipment as needed.
Respond immediately and resolve emergency facility needs/issues regarding safety/security/business requirements, including fire alarm systems; disengage electrical, water, or gas systems as necessary.
Lock and secure all buildings and facilities; monitor, activate and reset automatic security systems as appropriate.
Assist Manager with inventory/security of supplies is adequate for the maintenance of units.
Maintain and ensure safe facility environment including standards for maintenance and upkeep of facility’s equipment. Notify Manager of all unusual events, circumstances, or other safety or quality control issues.
Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
Partial High School education; High School Diploma/G.E.D. equivalent preferred.
Electrical Systems Experience – 1 year minimum
Experience/knowledge and skill level in commercial plumbing, electrical, carpentry.
Valid Driver’s License and a clean driving record required.
Strong customer service abilities actively look for ways to assist customers and coworkers.
Ability to recognize when a problem has occurred and communicate it to management.

PHYSICAL AND MENTAL REQUIREMENTS
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit or assigned work location.
Bend, lift, carry, crawl, climb, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 60 lbs. occasionally.
Climbing steps and ladders regularly.
Withstanding temperature extremes in indoor and outdoor environments.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by co-workers.
Physical presence at the job site is essential to perform job duties.
Must wear the correct protective and safety equipment at all times.

EQUIPMENT USED
Repair equipment. Hand and electric tools.
Company motor vehicles.

DATE LAST MODIFIED: 02/10/24 NON-EXEMPT UNIT 8920

NOTE: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Management

Assistant General Manager

$30.00 / hour

Paradise Inn

The Assistant General Manager assists the General Manager in all aspects of unit operations and floor management, including equipment and property, to facilitate the fulfillment of financial goals and company initiatives. In addition, the Assistant Manager assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level; working towards motivating employees, instilling accountability, and achieving results to drive success in the position. This is a hands-on position in order to lead and inspire managers and employees daily.

ESSENTIAL FUNCTIONS

Receive direction from the General Manager and assist in the overall management of the unit’s operations, including planning and developing daily operations, forecasting and analyzing sales, labor, and profit; ensuring compliance with established budget; and scheduling, supervising, and participating in the cost of sales, revenue goals and inventory management
Support General Manager with monitoring, problem solving, and directing unit managers and employees to ensure efficient and safe completion of all daily tasks.
Support General Manager with training, on-boarding, and scheduling staff; manage staff appropriately to enforce standards and minimize personnel conflicts.
Support General Manager in conducting regular manager meetings and pre-shift meetings with front line associates ensuring clear and direct communication for the shift.
Attend and participate in weekly staff meetings, provide guidance on Quality Health and Sanitation, Financial and Customer Service goals.
Under the guidance of the GM participate in and provide working direction for pre/post season setup/tear-down of unit operations.
Support in the management of payroll and applicable site-specific budget initiatives.
Respond to customer inquiries and resolve customer complaints.
Ensure health and sanitation guidelines are followed and standards are consistently met in F&B units.
Ensure stock levels are consistently met throughout operations ensuring the availability in product and ease of shopping with strong attention to merchandising programs.
Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues. Maintain a clean, sanitized and well-organized operation.
Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
Perform unit opening and/or closing procedures.
Participates in periodic inspections and Health Inspections
Ensures accurate and timely completion of inspections, inventories and staff evaluations, etc.
Provides professional communication and interactions on a regular basis with numerous people including Guest Services administration staff, and National Park Service representatives to ensure efficient operation of the hotel.
Performs such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma or GED. Bachelor’s or Business Degree preferred.
At least 3 years of experience in related management.
Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
Demonstrated talent for interacting with a wide variety of people.
Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem- solve.
Strong customer service abilities; actively looks for ways to assist customers and coworkers

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for the entire workday and to climb steps regularly.
Withstanding temperature extremes in indoor and outdoor environments.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal
Computer-based hotel reservations system
Fire enunciator panel

Housekeeping

Assistant Housekeeping Manager

$23.00 / hour

Paradise Inn

Under the direction of the Housekeeping Manager, assist in the management of all aspects of the housekeeping function at Paradise Inn to maintain a consistently high standard of cleanliness in guest rooms and public areas. Assist in the supervision of Housekeeper staff to ensure tasks are completed in safe and efficient manner. Manage the department in the absence of the Manager.

ESSENTIAL FUNCTIONS

Monitor, problem solve, and direct workers to ensure efficient and safe completion of all housekeeping tasks daily
Train and on-board new staff on safety and procedures
Communicate regularly and professionally with numerous people including general manager, front desk staff, warehouse manager, and laundry staff to ensure efficient completion of rooms and smooth rotation of guest linens
Attend and participate in and safety meetings
Participate in and give working direction for pre and post season setup / teardown of hotel rooms and related areas
Manage staff appropriately to enforce standards and minimize personnel conflicts
Manage guest lost & found log and supplies inventories
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent preferred
Six months housekeeping experience strongly preferred
Basic computer knowledge and ability including Microsoft Windows, Outlook, Word, Excel

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
Able to stand for extended periods
Climb steps regularly
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

Housekeeping cart, variety of cleaning chemicals and supplies, vacuum cleaner, guest linens, laundry bags, radio
Typical office equipment (computer, phone system, fax, copier, scanner, among others.)

F&B

Barista

$16.28 / hour + tips

Paradise Inn

Provide excellent service in the café by serving coffee, specialty drinks, ice cream, and other food items, completing guest transactions in a friendly, accurate, and efficient manner. Maintain a high standard of cleanliness and product presentation.

ESSENTIAL FUNCTIONS

Greet guests in a polite, positive manner; take food and beverage orders
Prepare requested food and/or drinks and deliver to guest
Assist guests through friendly interactions, answering questions, and completing sales on register/POS system inan accurate, efficient and friendly manner
Maintain store displays daily through stock rotation, cleaning, and organizing
Receive and verify quantities of merchandise, organize and stock store, set displays
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School education; High School Diploma/G.E.D. equivalent preferred
Knowledge of or ability to learn how to create specialty coffees and other drinks
Strong sanitation habits; strong guest service abilities; actively look for ways to assist guests and co-workers
Ability to learn and use point of sale (POS) system including computerized cash register and credit card terminal

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 10 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
Able to stand for extended periods
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

POS (Point of Sale) system including cash register and credit card terminal; Phone system
Specialty coffee machines and dispensers

F&B

Bartender / Lobby Server

$16.28 / hour + tips

Paradise Inn

Responsible for serving all guest beverages in a fast, courteous, and efficient manner. Properly mix alcoholic drinks for guests 21 years and older, as requested by Servers.

ESSENTIAL FUNCTIONS

Anticipate guest and Server needs and respond politely and appropriately with a sense of urgency
Pour, mix, and serve drinks following standard recipes
Maintain the liquor, garnishes, glassware, and other supplies or inventory for the bar
Clean all bar equipment, tools, and supplies; ensure equipment is in good order
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School education; High School Diploma/G.E.D. equivalent preferred
Food safety certification; strong sanitation habits; alcohol service TIPS or MAST certification
Bartending experience strongly preferred
Able to remain organized and to multitask in a fast-paced environment
Able to solve guest problems and refer to management as necessary

PHYSICAL AND MENTAL REQUIREMENTS

Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; otherwise move in a changing environment
Lift, carry, and push up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 20 lbs. occasionally
Able to stand for extended periods
Work in wet and slippery conditions
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English; read and write in English
Constantly communicate and receive verbal communication with others in a fast-paced kitchen and dining room
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

Restaurant and bar equipment, including trays, cleaning supplies and solutions, washcloths, drink machine, etc.

F&B

Busperson

$16.28 / hour

Paradise Inn

Responsible for assisting the Server to deliver bread, serve water and other beverages, replenish supplies, and assist to maintain the cleanliness of all dining room areas.

ESSENTIAL FUNCTIONS

Greet guests promptly and in a polite, positive manner; answer questions as necessary
Assist the Server with delivering bread, serving water and other beverages, and replenishing supplies
Maintain pleasant dining experience by serving food and beverages in a friendly and efficient manner, checking on guests regularly, communicating with kitchen, and attending to guest needs
Perform setup/clean-up duties before and after each meal service including vacuuming, arranging furniture, and changing linens
Complete all “sidework” including stocking service areas with coffee, food, tableware, and linens
Report gratuities at the end of each shift as required by company policy and law
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School education; High School Diploma/G.E.D. equivalent preferred
Food Safety certification; strong sanitation habits
National Park food service experience preferred
Ability to learn and use food service POS system including computerized cash register and credit card terminal
Ability to solve guest problems and refer to management as necessary

PHYSICAL AND MENTAL REQUIREMENTS

Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; otherwise move in a changing environment
Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 40 lbs. occasionally
Able to stand for extended periods
Work in wet and slippery conditions
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English; read and write in English
Constantly communicate and receive verbal communication with others in a fast-paced kitchen and dining room
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

Restaurant equipment, including trays, bus tubs, cleaning supplies and solutions, washcloths, drink machines, etc.

F&B

Busperson - National Park Inn

$16.28 / hour

National Park Inn

Responsible for assisting the Server to deliver bread, serve water and other beverages, replenish supplies, and assist to maintain the cleanliness of all dining room areas.

ESSENTIAL FUNCTIONS

Greet guests promptly and in a polite, positive manner; answer questions as necessary
Assist the Server with delivering bread, serving water and other beverages, and replenishing supplies
Maintain pleasant dining experience by serving food and beverages in a friendly and efficient manner, checking on guests regularly, communicating with kitchen, and attending to guest needs
Perform setup/clean-up duties before and after each meal service including vacuuming, arranging furniture, and changing linens
Complete all “sidework” including stocking service areas with coffee, food, tableware, and linens
Report gratuities at the end of each shift as required by company policy and law
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School education; High School Diploma/G.E.D. equivalent preferred
Food Safety certification; strong sanitation habits
National Park food service experience preferred
Ability to learn and use food service POS system including computerized cash register and credit card terminal
Ability to solve guest problems and refer to management as necessary

Physical and Mental Requirements

Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; otherwise move in a changing environment
Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 40 lbs. occasionally
Able to stand for extended periods
Work in wet and slippery conditions
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English; read and write in English
Constantly communicate and receive verbal communication with others in a fast-paced kitchen and dining room
Physical presence at the job site is essential to perform job duties

F&B

Cafe Manager

$24.00 / hour

Paradise Inn

Provide a consistently high standard of guest service, cleanliness, product presentation, cost control, and sales for coffee, specialty drinks, and various food items in the Tatoosh Café. Complete guest transactions and assist employees with voids, corrections and related situations in a friendly, accurate, and efficient manner. Provide daily supervision and direction for café employees; create and monitor weekly shift schedule.

ESSENTIAL FUNCTIONS

Train and schedule staff; monitor, problem solve, and supervise workers to ensure efficient and safe completion of tasks
Greet guests in a polite, positive manner; take food and beverage orders
Prepare requested food and/or drinks and deliver to guest
Assist guests through friendly interactions, answering questions, and completing sales on register/POS system inan accurate, efficient and friendly manner; assist employees with same
Maintain store displays daily through stock rotation, cleaning, and organizing
Receive and verify quantities of merchandise, organize and stock store, set displays
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent preferred, some college preferred
Knowledge of or ability to learn how to create specialty coffees and other drinks
Strong sanitation habits; strong guest service abilities; actively look for ways to assist guests and co-workers
Ability to learn and use POS system including computerized cash register and credit card terminal
Supervisory experience preferred

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
Able to stand for extended periods
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

POS (Point of Sale) system including cash register and credit card terminal; Phone system
Specialty coffee machines and dispensers

Operations

Truck Driver

$20.00 / hour

Ashford Office

Transport property and merchandise to and from Ashford warehouse and park operating units in a DOT regulated vehicle. Assist in warehouse and laundry as needed. Occasionally drive vehicles to other locations in park region.

ESSENTIAL FUNCTIONS

Drive truck to assigned jobs, and successfully complete customer requests in a timely manner.
Pre and post trip inspect Commercial Motor Vehicles.
Put empty carts and pallets in trailer.
Deliver product to destination. Travel both over the road and regional distances.
Maintain safe vehicle and conditions. Protect load by complying with organization policies and procedures and highway rules and regulations.
Maintain records by completing driver log; obtaining shipper and receiver authorizations; filing documents

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/GED equivalent required; come college preferred.
At least 2 years of experience in related field required.
Must be at least 25 years of age.
Class “B” Commercial Driver’s License required with Tanker endorsement
Ability to pass functional assessment and vehicle, and drug test.
Must be free of violation points and traffic violations for 3 years prior.
Must maintain all driver qualifications required by FMCSR part 391
Must not have been disqualified/unqualified as a CMV driver for a drug/alcohol offense within the last 10 years.
Must not have been convicted of a felony during the last 10 years.
Demonstrated talent for interacting with a wide variety of people.
Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Physical and Mental Requirements

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally
Able to drive a large vehicle, sit and stand for extended periods
Climb steps regularly
Withstand temperature extremes in freezer, refrigerator walk-in, warehouse, and outside environment
Reading and writing work-related documents in English
Speech recognition and clarity, including the ability to understand the speech of vendors, drivers and co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties
Ability to travel between different units within the park

F&B

Line Cook / Cook II

$20.00 / hour

Paradise Inn

At several kitchen stations, prepare, cook, and serve food in a three meals per day Dining Room that are nutritious, safe, wholesome, eye appealing, delicious, and meet recipe and food cost specifications.

ESSENTIAL FUNCTIONS

Prepare and cook food items according to recipes, daily menus, and supervisor instructions
Clean and inspect kitchen equipment and appliances, and work areas to ensure cleanliness and functional operation
Operate several food stations, including performing station checklist, temperature log, counter meeting, and signage
Requisition food supplies, kitchen equipment and appliances based on estimates of future needs
Adheres to food safety guidelines including ServSafe and HACCP
Attend and participate in safety meetings
Sample, smell, and observe food to ensure conformance to recipes and taste and appearance standards
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent required; Culinary school diploma preferred
Knowledge of and ability to competently cook at several kitchen stations; able to complete all Cook 3 tasks with ease and accuracy
Six months culinary experience in full-service restaurant required; national park experience strongly preferred
Possess or be able to successfully complete ServSafe certification; strong sanitation skills
Possess knowledge of culinary terms and practices; able to prepare many items “from scratch” and follow recipes

PHYSICAL AND MENTAL REQUIREMENTS

Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment
Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas
Able to stand for extended periods
Climb steps regularly
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

Typical professional kitchen equipment and utensils (knife, range, oven, mixer, etc.)

F&B

Day Kitchen Porter / Relief Steward

$16.50 / hour

Paradise Inn

Maintain cleanliness of all kitchen areas including floors, prep areas, garbage cans, and walk-in coolers. Assist culinary staff by delivering food orders and supplies as requested. Assist kitchen utility and other restaurant staff as needed.

ESSENTIAL FUNCTIONS

Clean kitchen area throughout the day, including sweeping and mopping
Record temperatures of all refrigeration equipment and report problems as needed to kitchen management
Deliver food orders and cooking supplies as requested
Empty, clean, and refill all sanitizing buckets according to company procedure
Assist chefs, line cooks, and kitchen utility staff as necessary
Keep all trash cans double-lined and in sanitary condition
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School; High School Diploma/G.E.D. equivalent preferred
Strong sanitation habits
Ability to recognize when a problem has occurred and report it to management
Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for extended periods in a wet environment and to climb steps regularly.
Withstanding temperature extremes in indoor and outdoor environments.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED
Standard commercial automatic dishwashing equipment.
Cleaning Supplies (including detergents, chemicals, mops, brooms, scourers, hand towels, etc.).

Housekeeping

Day Porter

$16.50 / hour

National Park Inn

Greet hotel guests and park visitors in a friendly manner, provide information and services including baggage service
Maintain cleanliness of public areas of hotel including dusting, emptying garbage, picking up litter, cleaning public restrooms, sweeping, mopping, and snow removal
Clean windows as needed/requested
Assist guests through friendly interactions, answering questions, and completing tasks
Communicate effectively with front desk staff
Receive and stock kitchen, hotel and gift shop orders; assist delivery drivers in loading/unloading
Resolve guest concerns and complaints within scope of authority; refer to management as appropriate

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School; High School Diploma/G.E.D. equivalent preferred
Strong interpersonal and communication skills
Strong Sanitation Habits

Physical and Mental Requirements

Moving about to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 20 lbs. regularly, 25-30 lbs. frequently, and up to 50 lbs. occasionally
Able to stand for extended periods and to climb steps occasionally
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

F&B

Dining Room Manager

$28.50 / hour

Paradise Inn

Responsible for all aspects of Dining Room operations and floor management of busy 200 seat three meals per day restaurant. Manage food, beverage, equipment, and property to fulfill financial goals and company incentives. Control and manage all aspects of the restaurant operation to maintain a consistently high standard of guest service, cleanliness, product presentation, and cost control. Supervise Assistant Dining Room Managers, Servers, Bussers, Hosts, and Bartender to ensure tasks are completed in a friendly, safe and efficient manner.

ESSENTIAL FUNCTIONS

Monitor, problem solve, and direct workers to ensure efficient and safe completion of all retail tasks daily
Train, on-board, and schedule staff
Communicate regularly and professionally with numerous people including Food & Beverage Manager, Chefs and Cooks to ensure safe, professional, and efficient food service
Attend and participate in management and safety meetings
Under guidance of Food & Beverage Manager, participate in and give working direction for pre and post season setup / teardown Dining Room
Manage staff appropriately to enforce standards and minimize personnel conflicts
Maintain department records such as schedules, payroll, deposits, tips, and daily cash reports
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent required; Bachelor’s degree preferred
National Park experience strongly preferred; full-service restaurant management experience required.
Food Safety certification; strong sanitation skills; alcohol service TIPS or MAST certification
Basic computer knowledge & ability including Microsoft Windows, Outlook, Word, Excel, and food service POS systems

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 40 lbs. occasionally
Withstand temperature extremes in freezer, walk-in refrigerator, and grill areas
Able to stand for extended periods
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; read and write in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Food service POS (Point of Sale) system including cash register and credit card terminal, combination safe
Typical office equipment (computer, phone system, fax, copier, scanner, among others.)

F&B

Dining Room Server

$16.28 / hour + tips

Paradise Inn

Provide guests with a dining experience appropriate to historic dining room in the national park. Greet, take food and drink orders from and serve all guests in assigned section of dining room in a fast, courteous, professional, and efficient manner. Ensure correct billing procedures and provide excellent service to guests, ensuring level of service meets the company’s standards. May be scheduled for any or all of all three meals (breakfast, lunch, dinner).

ESSENTIAL FUNCTIONS

Greet guests promptly and politely; answer questions about the menu, take food and beverage orders
Check patron identification to ensure compliance with alcoholic beverage service requirements
Explain how various items are prepared, describe ingredients and cooking methods, suggest menu items
Maintain pleasant dining experience by serving food and beverages in a friendly and efficient manner, checking on
guests regularly, communicating with kitchen, and attending to guest needs
Carry plates, glassware, and trays to/from tables in manner prescribed by management
Complete sales in POS in an accurate, efficient and friendly manner
Complete all “sidework” including stocking service areas with coffee, food, tableware, and linens and perform
setup/clean-up duties before and after each meal service including vacuuming, arranging furniture, and changing linens
Report gratuities at the end of each shift as required by company policy and law
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School education; High School Diploma/G.E.D. equivalent preferred.
Strong sanitation habits.
Food Safety certification and alcohol service TIPS/MAST certification required.
National Park food service experience preferred.
Ability to learn and use food service POS system including computerized cash register and credit card terminal.
Mathematic skills.
Strong customer service abilities; actively looks for ways to assist customers and coworkers.
Ability to recognize and solve guest problem as necessary or communicate it to management.

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the
unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a
constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for the entire work day.
Climbing steps regularly.
Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and
the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.
Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

Food service POS (Point of Sale) system including cash register and credit card terminal
Restaurant equipment, including trays, cleaning supplies and solutions, washcloths, drink machines, etc.

F&B

Employee Dining Room Attendant/Cook

$18.00 / hour

Paradise Inn

Under the direction of Paradise Executive Chef, assist in the preparation and cooking of three meals per day in Employee Dining Room that are nutritious, safe, wholesome, eye appealing, delicious, and meet recipe and food cost specifications. Serve food to employees; maintain stock levels and cleanliness of work and eating areas.

ESSENTIAL FUNCTIONS

Assist in preparation and cooking of food items according to recipes, daily menus, and supervisor instructions
Maintain cleanliness of food preparation and employee dining areas
Maintain stock levels of employee meals, napkins, dining ware, plates, etc.
Serve food to employees in a friendly and courteous manner
Adhere to food safety guidelines including ServSafe and HACCP
Attend and participate in safety meetings
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High school education; High School Diploma/G.E.D. equivalent preferred
Possess or be able to successfully complete ServSafe certification; strong sanitation skills
Possess knowledge of or be able to learn basic culinary terms and practices; able to follow basic recipes

PHYSICAL AND MENTAL REQUIREMENTS

Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment
Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas
Able to stand for extended periods
Climb steps regularly
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Typical professional kitchen equipment and utensils (knife, range, oven, mixer, serving items, etc.)

Operations

Employee Driver/Warehouse Clerk

$20.00 / hour

Ashford Office

Split time between two positions. Transport employees in 14 passenger van on a regular basis both inside and outside park for arrival days, employee activities, and after employees complete their work season. Warehouse responsibilities include controlling warehouse inventory, including counting, processing, data entry, and distribution. Assist as needed in laundry.

ESSENTIAL FUNCTIONS

Safely drive non-DOT regulated truck and 14 passenger van on a daily basis.
Drive vehicle over specified routes or to specified destinations adhering strictly to time schedules, complying with traffic regulations and state laws to ensure that passengers have a smooth and safe ride. Ensure that passengers follow safety regulations.
Safely load product, laundry, and recycling onto and off of truck, often unassisted.
Assume responsibility for the safety and security of passengers/goods during transport.
Perform vehicle pre-trip safety inspection such as lights, brakes, horns, or windshield wipers, to ensure proper operation and maintain vehicle trip log.
Report any vehicle malfunctions or needed repairs/maintenance to management immediately.
Maintain food temperature log of food supplies transported in vehicles.
Report all delays and accidents to management immediately. Complete accident reports when necessary.
Communicate with resort by radio, telephone, or computer to exchange information and receive requests for passenger service (In compliance with HR Policies #417)
Must comply with Guest Services’ HR Policies #417 and #916
Perform routine vehicle maintenance such as regulating tire pressure and adding gasoline/propane, oil, and water.
Maintain awareness of safety issues and report them immediately to your manager.
Perform such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent required; some college preferred.
Current US driver license with clean driving record required

Physical and Mental Requirements

Must be able to work flexible hours: nights, weekends, holidays
Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and more than 100 lbs. occasionally.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Ability to travel between different units within the park.
Physical presence at the job site is essential to perform job duties.

F&B

Executive Sous Chef

$1,302.00 / week

Paradise Inn

Under the direction of the Executive Chef, assist in the management all aspects of the culinary operations at Paradise Inn to maintain a consistently high standard of cleanliness and food excellence. Provide up to 1,200 covers per day over three daily meals. Ensure that all foods for Dining Room, Employee Dining Room, and Café are nutritious, safe, wholesome, eye appealing, delicious, and meet recipe and food cost specifications. Supervise chefs, cooks, and utility staff to ensure tasks are completed in safe and efficient manner. Manage the culinary operation in the absence of the Executive Chef.

ESSENTIAL FUNCTIONS

Monitor, problem solve, and direct workers to ensure efficient and safe completion of all culinary tasks daily
Assist in training and supervision of staff on safety and procedures including recipes and plate presentation
Communicate regularly and professionally with numerous people including general manager, food & beverage manager, dining room staff, warehouse manager, and laundry staff to ensure efficient operation of restaurant
Ensure that entire department adheres to food safety guidelines including ServSafe and HACCP
Attend and participate in safety meetings
Under guidance of General Manager, participate in and give working direction for pre and post season setup / teardown
Manage staff appropriately to enforce standards and minimize personnel conflicts
Assist in maintenance of department records such as schedules, food safety inspection logs, and receiving invoices
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent required; Culinary school diploma strongly preferred
Three years culinary experience in full-service restaurant required; national park experience strongly preferred
Moderate computer knowledge and ability including Microsoft Windows, Outlook, Word, Excel, POS system
Possess or be able to successfully complete ServSafe Manager certification

PHYSICAL AND MENTAL REQUIREMENTS

Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment
Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
Able to stand for extended periods
Climb steps regularly
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Typical professional kitchen equipment (knife, range, oven, mixer, etc.)
Typical office equipment (phone system, fax, copier, scanner)

F&B

Dining / Kitchen Expeditor

$16.50 / hour

Paradise Inn

Responsible for grouping together and accounting for dining room food orders from cook stations, and garnishing and completing plate presentation. Serves as communication conduit between dining room and culinary staff.

ESSENTIAL FUNCTIONS

Set up garnish station for plate presentation; stock appropriate dishes and utensils as required
Communicate with pantry and line cooks regarding soup du jour, specials, and “outed” items; relay that information accurately and promptly to dining room staff
Communicate with kitchen porter and utility staff to maintain appropriate dish stock
Ensure proper maintenance, rotation of food products, and cleanliness of work areas
Ensure plates are delivered to correct servers with proper presentation; minimize production waste
Assist in maintaining kitchen sanitation and equipment cleaning schedule; clean station thoroughly after shift
Adhere to food safety guidelines including ServSafe and HACCP
Attend and participate in safety meetings

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School education; High School Diploma/G.E.D. equivalent preferred
Able to coordinate communication with multiple people and stations and maintain proper plate service with ease and accuracy
Possess or be able to successfully complete ServSafe certification; strong sanitation skills
Possess knowledge of or be able to learn culinary terms and practices; able to prepare basic items by following recipes

PHYSICAL AND MENTAL REQUIREMENTS

Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment
Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas
Able to stand for extended periods; exposure to wet floors
Climb steps regularly
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Professional kitchen equipment and utensils (knife, plates, etc.)

Operations

Front Desk Clerk

$16.50 / hour

National Park Inn

The Front Desk Clerk/Cashier/Host at the National Park Inn provides excellent service at the hotel front desk, performing all relevant functions including checking guests in and out, completing reservations, answering phones, coordinating services for guests. Due to small size of operation, assist regularly in other areas such as host, busser, server, and retail clerk.

ESSENTIAL FUNCTIONS

Assist guests through friendly interactions, answering questions, and completing tasks
Provide administrative, reception, and program support to management, staff, and guests
Manage walk-in traffic. Sign in guests as needed. Smile and greet guests in a welcoming manner
Register and assign rooms to guests, provide quote for room rates and up-sell the guest when possible
Assist in coordinating the front desk and housekeeping departments
Verify that the correct charges and credits are posted to the corresponding guest folio; collect payment for charges
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
Assist as needed with other functions, serving as host, busser, server, etc.
Resolve guest concerns and complaints within scope of authority; refer to management as appropriate
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent preferred. Minimum of at least 16 years of age.
Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously. Computer proficiency.
Food Server and TIPS/MAST card required.
Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
Ability to arrange and coordinate schedules for reservations.
Excellent interpersonal, administrative, telephone and other communications skills

Physical and Mental Requirements

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
Able to stand for extended periods and to climb steps occasionally
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

Operations

Front Desk Lead

$17.50 / hour

Paradise Inn

The Lead Front Desk Agent must have the ability to assist in the supervision of front desk clerks and operations including all front desk attendant functions; checking guests in and out, reservations, and switchboard. Must have strong customer services skills and ensure excellent guest service is provided.

ESSENTIAL FUNCTIONS

Receive direction from the Front Desk Manager and assist in the overall management of the desk operations.
Coordinate the breaks and lunch periods of desk employees
Respond to guest inquiries and resolve guest concerns and complaints
Manage phone activity including providing general knowledge to callers.
Assist guests through friendly interactions, answering questions, and completing tasks
Provide administrative, reception, and program support to management, staff, and guests
Provide excellent service to all guests including overnight stays
Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.
Oversee front desk and lobby area.Stock refreshment area with coffee
Ensure high-quality coordination between the front desk and housekeeping departments
Verify that the correct charges and credits are posted to the corresponding guest folio; collect payment for charges on the guest folio
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
Resolve guest concerns and complaints within scope of authority; refer to management as appropriate
Maintain awareness of safety issues, and report them immediately to your manager
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent required;
Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously
Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve
Excellent interpersonal, administrative, telephone and other communication skills

PHYSICAL AND MENTAL REQUIREMENTS

Moving about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
Able to stand for extended periods and to climb steps occasionally
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal
Computer-based hotel reservations system

Operations

Front Desk Manager

$23.00 / hour

Paradise Inn

Oversee the front desk clerks and operations, including checking guests in and out, completing reservations, answering phones, and coordinating services for guests. Ensure excellent guest service is provided.

ESSENTIAL FUNCTIONS

Receive direction from the General Manager and assist in the overall management of the unit’s operations. Plan daily operations; forecast and analyze sales, labor, and profit; ensure budget compliance
Respond to guest inquiries and resolve guest concerns and complaints
Assist guests through friendly interactions, answering questions, and completing tasks
Provide administrative, reception, and program support to management, staff, and guests
Manage and train staff to provide excellent service to all guests including overnight stays and walk-in traffic.
Ensure high-quality coordination between the front desk and housekeeping departments
Verify that the correct charges and credits are posted to the corresponding guest folio; collect payment for charges on the guest folio
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
Resolve guest concerns and complaints within scope of authority; refer to management as appropriate

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent required; Bachelor’s degree preferred
Hotel Front Desk supervision required
Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously
Computer proficiency, especially MS Office software suite
Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve
Excellent interpersonal, administrative, telephone and other communication skills

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
Able to stand for extended periods and to climb steps occasionally
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal
Computer-based hotel reservations system

Management

Paradise Inn General Manager

$1,302.40 / week

Paradise Inn

The General Manager is responsible for the direction of hotel staff, provide excellence in all hotel operations, including a consistently high standard of guest service, cleanliness, product presentation, organization, cost control, and sales. Maintain control of all areas of the hotel, including rooms, food service, and retail. This is a hands-on position in order to lead and inspire managers and employees daily. The General Manager cultivates a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level. The General Manager motivates, instills accountability, and achieves results to drive success in the unit.

ESSENTIAL FUNCTIONS

Monitor, problem solve, and direct supervisors and employees to ensure efficient and safe completion of all daily tasks.
Train, on-board, and schedule staff; manage staff appropriately to enforce standards and minimize personnel conflicts.
Ensure accurate and timely completion of inspections, inventories, staff evaluations, etc.
Conduct regular pre-shift meetings with supervisors and front-line associates ensuring clear and direct communication for the shift.
Attend and participate in Safety & Environmental meetings and National Park
Service inspections.
Manage payroll and applicable site-specific budget.
Maintain operation records such as schedules, payroll, deposits, and daily cash reports.
Ensure that cash controls standards are met in cash handling and oversee accountant cashier for safe accountability ensuring accuracy, organization and security.
Ensure health and sanitation guidelines are followed and standards are consistently met in F & B units.
Ensure strong attention in food presentation, portion controls, and quality of
product.
Work closely with the retail merchandiser to ensure stock levels are consistently met through-out the operations ensuring availability in product and ease of shopping with strong attention to merchandizing programs.
Maintain a clean, sanitized and well-organized operation.
Communicate and interact regularly and professionally with numerous people including Guest Services administrative staff and National Park Service representatives to ensure efficient operation of hotel.
Forecast and analyze sales, labor, and profit; and ensure compliance with established budget.
Respond to customer inquiries and resolve customer complaints.
Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.
Act as Company’s point of contact with client. Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
Maintain awareness of safety issues and report them immediately to your manager.
Performs such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent required; management or related college degree strongly preferred
Five years restaurant and hotel management experience required
National park hotel operations experience strongly preferred
Able to learn and use POS system including computerized cash register and credit card terminal
Possess ServSafe Manager and MAST/TIPS certifications

Physical and Mental Requirements

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
Able to sit and stand for extended periods
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

Equipment Used

Retail POS/PMS (Point of Sale) system including cash register and credit card terminal
Typical office equipment (computer, phone system, fax, copier, scanner, among others)
Required Personal Protective Equipment (PPE)

F&B

Jackson Visitors Center General Manager

$1,302.40 / week

Jackson Visitors Center

Provide excellence service by directing managers and staff in all retail and food service operations, including a consistently high standard of guest service, cleanliness, product presentation, organization, cost control, and sales. This is a hands-on position in order to lead and inspire managers and employees daily.

ESSENTIAL FUNCTIONS

Monitor, problem solve and direct managers and employees to ensure efficient and safe completion of all food and retail daily tasks
Train, on-board, and schedule staff; manage staff appropriately to enforce standards and minimize personnel conflicts
Ensure accurate and timely completion of inspections, inventories, staff evaluations, etc.
Conduct regular manager meetings and pre-shift meetings with front line associates ensuring clear and direct communication for the shift.
Attend and participate in Safety & Environmental meetings and National Park Service inspections.
Under guidance of Operations Manager and Retail Coordinator, participate in and provide working direction for pre/post season setup/teardown of unit operations
Manage payroll and applicable site-specific budget
Maintain operation records such as schedules, payroll, deposits, and daily cash reports
Ensure that cash controls standards are met in cash handling and safe accountability ensuring accuracy, organization, and security.
Ensure health and sanitation guidelines are followed and standards are consistently met in F & B units.
Ensure strong attention in food presentation, portion controls, and quality of product.
Ensure stock levels are consistently met through-out the operations ensuring availability in product and ease of shopping with strong attention to merchandizing programs.
Maintain a clean, sanitized and well-organized operation.
Communicate and interact regularly and professionally with numerous people including Guest Services administrative staff and National Park Service representatives to ensure efficient operation of visitor center
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent required; management or related college degree strongly preferred
Two years food service and/or retail supervisory experience required; national park experience strongly preferred
Able to learn and use POS system including computerized cash register and credit card terminal
Current ServSafe Manager and MAST/TIPS certifications required
Ability to stand for the entire workday and to climb steps regularly.
Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in fast-paced environment.
Ability to stand for the entire workday and to climb steps regularly.
Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in fast-paced environment.
Physical presence at the job site is essential to perform job duties.
Physical presence at the job site is essential to perform job duties.

Physical and Mental Requirements

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
Able to sit and stand for extended periods
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

F&B

Host

$16.28 / hour + tips

National Park Inn

Responsible for making an initial positive impression with restaurant guests by greeting them in a friendly manner when they first arrive at the restaurant, answering questions, seating guests at tables and making sure they are satisfied. Manage fair and appropriate table loads for servers.

ESSENTIAL FUNCTIONS

Greet guests promptly and in a polite, positive manner; answer questions as necessary; acknowledge guests as they leave and invite them to return
Anticipate guest needs and respond appropriately with a sense of urgency
Answer telephone and direct calls when necessary
Assist the Server with delivering bread, serving water and other beverages, and replenishing supplies
Maintain pleasant dining experience by serving food and beverages in a friendly and efficient manner, checking on guests regularly, communicating with kitchen, and attending to guest needs
Perform setup/clean-up duties before and after each meal service including vacuuming, arranging furniture, and changing linens
Complete all “side work” including stocking service areas with coffee, food, tableware, and linens
Report gratuities at the end of each shift as required by company policy and law
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School education; High School Diploma/G.E.D. equivalent preferred
Food Safety certification; strong sanitation habits
National Park food service experience preferred
Ability to learn and use food service POS system including computerized cash register and credit card terminal
Ability to solve guest problems and refer to management as necessary

Physical and Mental Requirements

Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; otherwise move in a changing environment
Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 40 lbs. occasionally
Able to stand for extended periods
Work in wet and slippery conditions
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English; read and write in English
Constantly communicate and receive verbal communication with others in a fast-paced kitchen and dining room
Physical presence at the job site is essential to perform job duties

Housekeeping

Hotel Porter

$16.50 / hour

Paradise Inn

Greet hotel guests and park visitors in a friendly manner, provide information and services including baggage service
Maintain cleanliness of public areas of hotel including dusting, emptying garbage, picking up litter, cleaning public restrooms, sweeping, mopping, and snow removal
Clean windows as needed/requested
Assist guests through friendly interactions, answering questions, and completing tasks
Communicate effectively with front desk staff
Receive and stock kitchen, hotel and gift shop orders; assist delivery drivers in loading/unloading
Resolve guest concerns and complaints within scope of authority; refer to management as appropriate

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School; High School Diploma/G.E.D. equivalent preferred
Strong interpersonal and communication skills
Strong Sanitation Habits

PHYSICAL AND MENTAL REQUIREMENTS

Moving about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 20 lbs. regularly, 25-30 lbs. frequently, and up to 50 lbs. occasionally
Able to stand for extended periods and to climb steps occasionally
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
General custodial equipment including vacuum, mop, broom, variety of cleaning chemicals and supplies

Housekeeping

Housekeeper

$16.50 / hour

Paradise Inn, National Park Inn

The Housekeeper performs routine daily tasks in a safe and efficient manner to clean guest rooms, public restrooms, and public areas of the hotel, including stripping and making beds, cleaning bathrooms, and vacuuming hallways.

ESSENTIAL FUNCTIONS

Clean assigned areas as directed by management and in compliance with the Company’s “green” initiatives.
Routine daily tasks in a safe and efficient manner to clean guest rooms,
public restrooms, and public areas of the hotel, including stripping and making
beds, cleaning bathrooms, and vacuuming hallways.
Dust and clean all furniture, picture frames, mirrors, windows, baseboards, carpet edges, inside and outside door panels, door ledges, and thresholds.
Pull trash from trash receptacles. Replace trash bags as needed. Clear trash from tables and floors/grounds.
Clean and vacuum under beds, desk, gaming tables, and behind nightstands.
Check and replace all missing items in rooms, including soaps, shampoos, conditioners, hangers, clocks, ice bucket liners, hair dryers, brochures, and stationery, etc.
Clean and ensure bathtubs, tub ledges, sinks, vanity shelves, toilets, bathroom scales, tissue box covers, and soap dishes are spot, mold, mildew, and dust free.
Sweep and mop all bathroom floors.
Dust all lights and sconces, make-up mirrors, and lampshades.
Perform laundry duties as assigned. Move dirty linens and garbage to assigned area.
Stock linen closets with clean linen throughout the day.
Report needed repairs and turn in lost & found items to housekeeping manager.
Notify Supervisor of all quality control issues or needed repairs pertaining to the housekeeping of the facility.
Maintain awareness of safety issues and report them immediately to your manager.
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent preferred.
Strong sanitation habits and an ability to learn and follow important safety precautions.
Strong customer service abilities; actively looks for ways to assist customers and coworkers.
Ability to recognize when a problem has occurred and communicate it to management.

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 10 lbs. regularly, 15-25 lbs. frequently, and up to 30 lbs. occasionally
Able to stand for extended periods
Climb steps regularly
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

Housekeeping cart, variety of cleaning chemicals and supplies, vacuum cleaner, guest linens, laundry bags.
Cleaning Supplies (including detergents, chemicals, vacuums, mops, brooms, scourers, hand towels, etc.).

Housekeeping

Paradise Inn Housekeeping Manager

$25.50 / hour

Paradise Inn

Control and manage all aspects of the housekeeping function at Paradise Inn to maintain a consistently high standard of cleanliness in guest rooms and public areas. Supervise Assistant Housekeeping Manager, Housekeeping Lead, and Housekeeper staff to ensure tasks are completed in safe and efficient manner.

ESSENTIAL FUNCTIONS

Monitor, problem solve, and direct workers to ensure efficient and safe completion of all housekeeping tasks daily
Train and on-board new staff on safety and procedures
Communicate regularly and professionally with numerous people including general manager, front desk staff, warehouse manager, and laundry staff to ensure efficient completion of rooms and smooth rotation of guest linens
Attend and participate in management and safety meetings
Under guidance of General Manager and Operations Manager, participate in and give working direction for pre and post season setup / teardown of hotel rooms and related areas
Manage staff appropriately to enforce standards and minimize personnel conflicts
Manage guest lost & found log and supplies inventories
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent preferred
Six months housekeeping supervision experience strongly preferred
Basic computer knowledge and ability including Microsoft Windows, Outlook, Word, Excel

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
Able to stand for extended periods
Climb steps regularly
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

Housekeeping cart, variety of cleaning chemicals and supplies, vacuum cleaner, guest linens, laundry bags, radio
Typical office equipment (computer, phone system, fax, copier, scanner, among others.)

Housekeeping

Houseperson

$16.75 / hour

Paradise Inn

Perform routine daily tasks in a safe and efficient manner to assist in maintaining guest rooms, public restrooms, and public areas of the hotel, including carrying large loads of linens, stocking linen closets, and maintaining guest rooms.

ESSENTIAL FUNCTIONS

Collect dirty linens, large bags, and garbage, and carry to designated location
Use Blood Borne Pathogens (BBP) trainingand PPE provided to properly clean up BBP spills or hazards
Stock and organize linen closets with clean linens and supplies throughout the day
Report needed repairs and turn in lost & found items to housekeeping management
Assist housekeepers in rooms with cleaning when needed
Maintain guest areas to Rainier Guest Services standards
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
High School Diploma/G.E.D. equivalent preferred

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
Repetitive motions such as bending, squeezing, lifting, carrying, reaching/extending arms and hands above shoulder height frequently
Lift, carry, and push up to 10 lbs. regularly, 15-25 lbs. frequently, and up to 30 lbs. occasionally
Able to stand for extended periods
Climb flights of stairs regularly
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Housekeeping cart, variety of cleaning chemicals and supplies, vacuum cleaner, guest linens, laundry bags

F&B

Kitchen Steward

$17.00 / hour

Paradise Inn

Responsible for ordering, shipping, receiving, and rotating stock in the Paradise Inn kitchen and bar. Assist in setting standards to adequately maintain the kitchen, food, and cleaning supplies. Maintain kitchen and storage areas to sanitation standards.

ESSENTIAL FUNCTIONS

Receive documentation and goods from warehouse
Order, receive and ensure security of bar stock
Inventory food and liquor
Date product and rotate according to food handling process
Assist in setting up and maintain storage standards
Ensure proper maintenance, and cleanliness of all refrigerator walk-in areas
Take temperatures at regular intervals and maintain foods in sufficient quantities while minimizing production waste
Assist in maintaining kitchen sanitation and equipment cleaning schedule
Deliver product from lower storage to main kitchen
Ensure recycling program is followed in the department
Adhere to food safety guidelines including ServSafe and HACCP
Place orders, schedule and process payroll with direction from the Food and Beverage Manager
Place maintenance work orders
Attend and participate in safety meetings
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School education; High School Diploma/G.E.D. equivalent preferred
Possess or be able to successfully complete ServSafe certification; strong sanitation skills
Possess knowledge of or be able to learn culinary terms and practices; able to prepare basic items by following recipes
Strong organizational skills and attention to detail

PHYSICAL AND MENTAL REQUIREMENTS

Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment
Lift, carry, and push up to 25 lbs. regularly, 25-50 lbs. frequently, and up to 60 lbs. occasionally
Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas
Able to stand for extended periods and climb steps regularly with heavy items
Able to work in a hot environment and at an altitude of 5,400 feet
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Typical professional kitchen equipment and utensils (knife, range, oven, mixer, etc.)

F&B

Kitchen Utility

$16.50 / hour

Paradise Inn, National Park Inn

Clean all dishes, glasses, utensils, pots and pans both by hand and automated machine. Maintain cleanliness and proper operation of dish cleaning area and equipment. Assist culinary and other restaurant staff as needed.

ESSENTIAL FUNCTIONS

Wash dishes, utensils, trays, and cooking supplies using proper sanitation procedures.
Pull trash from trash receptacles. Replace trash bags as needed. Clear trash from tables and floors/grounds.
Clean floor area of any spillage of water, detergent and/or food stuffs per safety and sanitation guidelines.
Fill condiments, utensils, and other supplies with stock as needed.
Loading and unloading of inventory from trucks. Stocking storeroom.
Maintain the kitchen, serving, and dining areas in clean and orderly condition at all times by sweeping, mopping, emptying trash, wiping counters and equipment and organizing shelves in order to maintain a sanitary workstation and to meet mandated health compliance requirements.
Assist chefs, line cooks, and dining room staff as necessary
Keep all trash cans double-lined and in sanitary condition
Performs such other related duties as directed or required
Maintain awareness of safety issues and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School; High School Diploma/G.E.D. equivalent preferred
Strong sanitation habits
Ability to recognize when a problem has occurred and report it to management

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
Able to stand for extended periods; climb steps regularly
Frequent immersion of hands in water
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
Reading and writing in English
Constantly communicates and receives verbal communication with other employees in fast paced kitchen
Withstand temperature extremes in freezer, refrigerator walk-in and grill areas. Ability to work in indoor and outdoor environments
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Commercial dishwashing equipment and cleaning supplies.
General custodial equipment including mop, broom, variety of cleaning chemicals and supplies

Operations

Laundry Attendant

$18.00 / hour

Ashford Office

Operate commercial laundry equipment to provide a daily supply of clean linens and employee uniforms for all park operations. Quickly and accurately sort and fold clean laundry by hand. Assist with check-in and check-out of employee uniforms. Cleaning the offices and restrooms in the Administration building.

ESSENTIAL FUNCTIONS

Sort laundry and operate laundry machinery to clean and sanitize clothes and linens used by the facility.
Load and unload machinery. Work safely using detergents, bleach, and other cleaning solutions to clean articles following company safety standards.
Sort and fold by hand all clean linens, towels, and uniforms.
Maintain inventory controls.
Follow established safe handling procedures for linens potentially contaminated by blood borne pathogens (BBP).
Clean laundry machinery, filters, and vents. Maintain clean and clear laundry workspace. Report any unsafe issues to management.
Sew and mend facility’s linens as necessary.
Maintain cleanliness of offices and restrooms regularly through vacuuming, sweeping, moping, dusting, wiping down fixtures, etc.
Maintain awareness of safety issues and report them immediately to your manager.
Perform such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent preferred.
Strong sanitation habits.
Strong customer service abilities; actively looks for ways to assist customers and coworkers.
Ability to recognize when a problem has occurred and communicate it to management.

Physical and Mental Requirements

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally
Ability to stand for the entire workday and to climb steps regularly
Withstand temperature extremes in warehouse and laundry, especially laundry area heat in summer months
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

F&B

Lead Barista

$17.50 / hour

Paradise Inn

Provide a consistently high standard of guest service, cleanliness, product presentation, cost control, and sales for coffee, specialty drinks, and various food items. Complete guest transactions and assist employees with voids, corrections and related situations in a friendly, accurate, and efficient manner. Supervise the café in the absence of the Supervisor.

ESSENTIAL FUNCTIONS

In the absence of the supervisor, coordinate and monitor breaks and lunches
Greet guests in a polite, positive manner; take food and beverage orders
Prepare requested food and/or drinks and deliver to guest
Assist guests through friendly interactions, answering questions, and completing sales on register/POS system inan accurate, efficient and friendly manner; assist employees with same
Maintain store displays daily through stock rotation, cleaning, and organizing
Receive and verify quantities of merchandise, organize and stock store, set displays
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School education; High School Diploma/G.E.D. equivalent preferred
Knowledge of or ability to learn how to create specialty coffees and other drinks
Strong sanitation habits; strong guest service abilities; actively look for ways to assist guests and co-workers
Ability to learn and use POS system including computerized cash register and credit card terminal

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
Able to stand for extended periods
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
POS (Point of Sale) system including cash register and credit card terminal; Phone system
Specialty coffee machines and dispensers

Retail

Line Attendant/Cashier

$16.50 / hour

Jackson Visitors Center

Provide excellent guest service in the cafeteria food operations through the preparation, serving, selling, clean-up, and cooking of food. Perform a variety of duties including but not limited to: cashiering, washing dishes and keeping the shelves well stocked.

ESSENTIAL FUNCTIONS

Assist guests through positive and friendly interactions, answering questions, and completing sales on register
Complete sales in POS in an accurate, efficient and friendly manner
Maintain sanitation of food and food service areas
Prepare and arrange food for serving
Serve orders to guests quickly and efficiently
Clean counters, equipment, and general work area, including washing dishes
Replenish and inventory food items and supplies in a cafeteria serving line, food bar, or storeroom
Cook short order items on a serving line and perform simple food preparation
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School education; High School Diploma/G.E.D. equivalent preferred
Food Safety certification; strong sanitation habits
National Park experience preferred
Ability to learn and use food service POS system including computerized cash register and credit card terminal
Ability to recognize when a problem has occurred and communicate it to management

Physical and Mental Requirements

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 40 lbs. occasionally
Able to stand for extended periods
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English; read and write in English
Physical presence at the job site is essential to perform job duties

F&B

Line Cook

$20.00 / hour

National Park Inn, Paradise Inn

Prepare and cook food items according to recipes, daily menus, and supervisor instructions
Clean and inspect kitchen equipment and appliances, and work areas to ensure cleanliness and functional operation
Operate several food stations, including performing station checklist, temperature log, counter meeting, and signage
Requisition food supplies, kitchen equipment and appliances based on estimates of future needs
Adheres to food safety guidelines including ServSafe and HACCP
Attend and participate in safety meetings
Sample, smell, and observe food to ensure conformance to recipes and taste and appearance standards
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent required; Culinary school diploma preferred
Knowledge of and ability to competently cook at several kitchen stations; able to complete all Cook 3 tasks with ease and accuracy
Six months of culinary experience in full-service restaurant required; national park experience strongly preferred
Possess or be able to successfully complete ServSafe certification; strong sanitation skills
Possess knowledge of culinary terms and practices; able to prepare many items “from scratch” and follow recipes

Physical and Mental Requirements

Move about to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment
Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas
Able to stand for extended periods
Climb steps regularly
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English
Physical presence at the job site is essential to perform job duties

Management

Sunrise Lodge Supervisor

$25.00 / hour

Sunrise Day Lodge

Under direction of the General Manager, provide excellence in the gift shop and food service operations, including a consistently high standard of guest service, cleanliness, product presentation, cost control, and sales. Complete guest transactions and assist employees with voids, corrections and related situations in a friendly, accurate, and efficient manner. Manage the lodge in the absence of the General Manager.

ESSENTIAL FUNCTIONS

Monitor, problem solve, and supervise workers to ensure efficient and safe completion of all tasks daily
Assist in training and scheduling of staff
Complete sales in POS in an accurate, efficient and friendly manner; assist clerks with same
Assist guests through friendly interactions, answering questions, and completing sales on register
Maintain store displays daily through stock rotation, cleaning, and organizing
Receive and verify quantities of food stock and merchandise, organize and stock store, set displays
Assist in maintenance of department records such as schedules, payroll, deposits, and daily cash reports

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent preferred
National Park gift shop and/or food service experience strongly preferred
Able to learn and use POS system including computerized cash register and credit card terminal
Possess or be able to successfully complete ServSafe Manager and MAST/TIPS certifications

Physical and Mental Requirements

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
Able to stand for extended periods
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

Maintenance

$18.50 / hour

Ashford Office

The Maintenance Specialist/Maintenance Mechanic II assists by performing all aspects of maintenance and repair work on all mechanical, structural, and electrical equipment and systems on assigned locations.

ESSENTIAL FUNCTIONS

Receive direction from the Maintenance Manager and assist in the overall maintenance and repair of the assigned unit’s operations.
Conduct scheduled inspections of designated buildings and equipment, check and repair equipment malfunctions.
Make major repairs to electrical, plumbing, heating, air conditioning and refrigeration equipment as needed.
Respond immediately and resolve emergency facility needs/issues regarding safety/security/business requirements, including fire alarm systems; disengage electrical, water, or gas systems as necessary.
Lock and secure all buildings and facilities; monitor, activate and reset automatic security systems as appropriate.
Assist Manager with inventory/security of supplies is adequate for the maintenance of units.
Maintain and ensure safe facility environment including standards for maintenance and upkeep of facility’s equipment. Notify Manager of all unusual events, circumstances, or other safety or quality control issues.
Always represent the company in a professional and positive manner. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School education; High School Diploma/G.E.D. equivalent preferred.
Experience/knowledge and high skill level in commercial plumbing, electrical, carpentry and HVAC.
Valid Driver’s License and a clean driving record required.
Strong customer service abilities actively look for ways to assist customers and coworkers.
Ability to recognize when a problem has occurred and communicate it to management.

Physical and Mental Requirements

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit or assigned work location. Bend, lift, carry, crawl, climb, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Climbing steps and ladders regularly.
Withstanding temperature extremes in indoor and outdoor environments.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by co-workers.
Physical presence at the job site is essential to perform job duties.
Must always wear the correct protective and safety equipment.

Operations

Night Auditor

$18.00 / hour

Paradise Inn

The Night Auditor provides excellent overnight service at the hotel front desk, performing all relevant night audit functions including cash reports, reconciliation, verifying accuracy of credit cards, bookkeeping, end of day accounting duties for the hotel.

ESSENTIAL FUNCTIONS

Verify readings, over-rings, credit cards, checks, guest folios, audit daily guest ledger of the hotel to verify and balance entries. Investigate and correct any discrepancies.
Check daily cash reports for completeness and accuracy. Create daily deposit and ensure correct starting cash amount at the front desk for the morning.
Update reservations system with occupancy of guests as they come as they check in and out. Manage walk-in traffic. Sign in guests as needed. Smile and greet guests in a welcoming manner.
Provide administrative, reception and program support to management and staff.
Accurately complete required night audit reports on a nightly basis.
Manage phone activity including providing general knowledge to callers.
Smile and great guests in a welcoming manner.
Act as front desk attendant during the night hours, register and assign rooms to guests, provide quote for room rates and up-sell the guest when possible, and ensuring guests are satisfied with service requests.
Resolve guest concerns and complaints within scope of authority; refer to management as appropriate.
Maintain awareness of safety issues and report them immediately to your manager.
Performs such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent required, Basic accounting skills.
Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
Computer proficiency.
Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
Ability to arrange and coordinate schedules for reservations.
Excellent interpersonal, administrative, telephone and other communications skills.

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for the entire work day and to climb steps regularly.
Ability to sit at a desk and monitor phones for extended amounts of time.
Ability to withstand temperatures in indoor and outdoor environments.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Communicates and receives verbal communication with other employees.
Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED
Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal
Computer-based hotel reservations system and POS system.

F&B

Night Kitchen Porter

$17.70 / hour

Paradise Inn

Maintain cleanliness of all kitchen areas overnight including floors, prep areas, hoods, ovens, ranges, garbage cans, and walk-in coolers. Deep clean all areas to be ready for the next day’s service.

ESSENTIAL FUNCTIONS

Clean kitchen area thoroughly, including sweeping, mopping, and scrubbing
Deep clean floors, floor mats, ranges, and insides of hoods and ranges
Empty grease from fryers
Record temperatures of all refrigeration equipment and report problems as needed to kitchen management
Lock all food storage doors; ensure proper storage of all food and food-related items
Empty, clean, and refill all sanitizing buckets according to company procedure
Replenish fireplace wood supply from storage
Deep clean all trash cans
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School; High School Diploma/G.E.D. equivalent preferred
Strong sanitation habits
Ability to recognize when a problem has occurred and report it to management
Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
Able to stand for extended periods in a wet environment
Climb steps regularly
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Standard commercial automatic dishwashing equipment.
Cleaning Supplies (including detergents, chemicals, mops, brooms, scourers, hand towels, etc.).

Security

Night Porter

$17.50 / hour

Paradise Inn, National Park Inn

Overnight position. Keep public areas and grounds of hotel clean, take guests’ baggage to and from hotel parking lot/rooms, assist front desk staff in various guest service responsibilities. Maintain appearance of hotel floors. Provides security for staff and guests.

ESSENTIAL FUNCTIONS

Work overnight shift, approximately 10:00pm to 6:00am
Greet hotel guests and park visitors in a friendly manner, provide information and services including baggage service
Maintain cleanliness of public areas of hotel including dusting, emptying garbage, picking up litter, cleaning public restrooms, sweeping and mopping, buffing & maintaining hotel floors
Cleans public restrooms
Clean windows as needed/requested
Assist guests through friendly interactions, answering questions, and completing tasks
Communicate effectively with front desk staff
Resolve guest concerns and complaints within scope of authority; refer to management as appropriate
Performs such other related duties as directed or required
Security duties to include making sure doors are locked as needed, provide security for guests and staff.
Clean kitchen area thoroughly, including sweeping, mopping, and scrubbing; empty grease from fryers
Deep clean floors, floor mats, garbage cans, ranges, and insides of hoods and ranges
Record temperatures of all refrigeration equipment and report problems as needed to kitchen management
Lock all food storage doors; ensure proper storage of all food and food-related items
Replenish fireplace wood supply from storage; lay and maintain fire
Vacuum and/or sweep all floor surfaces on hotel ground floor; periodically deep clean
Clean and sanitize all ground floor rest rooms; replenish rest room supplies
Check guests into hotel when front desk is not staff during overnight hours
Provide security in the hotel for guests and employees
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School; High School Diploma/G.E.D. equivalent preferred
Strong sanitation habits
Able to recognize when a problem has occurred and report it to management
Able to work alone and with little or no direct supervision, using a checklist

Physical and Mental Requirements

Moving about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 20 lbs. regularly, 25-30 lbs. frequently, and up to 50 lbs. occasionally
Able to use floor buffing machine
Able to stand for extended periods and to climb steps occasionally
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

Equipment Used
General custodial equipment including vacuum, mop, broom, variety of cleaning chemicals and supplies

Security

Night Security

$20.00 / hour

Paradise Inn

Provide overnight security by conducting and documenting regular rounds of all areas of Paradise Inn hotel and Paradise area employee housing. Maintain quiet hours and fire watch as management representative, respond to fire alarms. Ensure that all assigned areas are locked and secured.

ESSENTIAL FUNCTIONS

Conduct complete and thorough rounds throughout Paradise Inn complex, both inside and outside of buildings
Check thermometers on refrigerators and boiler as directed
Document hourly rounds accurately
Monitor noise levels in guest areas and employee housing and respond as needed
Coordinate efforts with other overnight employees to ensure all tasks completed
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School education; High School Diploma/G.E.D. equivalent required
Previous security or related experience strongly preferred
Able to communicate clearly and concisely, both orally and in writing
Able to respond to and resolve noise and other disturbances in a professional and appropriate manner
Able to handle confidential and sensitive information
Able to resolve problems; refer to management as appropriate

PHYSICAL AND MENTAL REQUIREMENTS

Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lift, carry, and push up to 5 lbs. regularly, 10-15 lbs. frequently, and up to 30 lbs. occasionally.
Able to stand and walk for the entire workday; climb steps regularly.
Read and write work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly in order to be understood by same in English.
Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED
Phone system, portable radio

Operations

Overnight Hotel Manager / Relief Security & Audit

$21.00 / hour

Paradise Inn

Oversee the overnight staff at Paradise Inn, including lobby, kitchen, front desk, and night security. Receive direction from Front Desk Manager. Ensure excellent guest service is provided.

ESSENTIAL FUNCTIONS

Respond to guest inquiries and resolve guest concerns and complaints
Perform the duties of relief night audit
Assist guests through friendly interactions, answering questions, and completing tasks
Provide assistance to night security in employee and guest related issues
Monitor and post changes to payroll as directed
Gives working direction to night crew to ensure completion of checklists/routine tasks
Ensure morning staff arrives as scheduled and F&B departments are opened on time
Ensure employees are in appropriate uniforms and have name tags
Respond to trouble or fire alarms
Enforce rules and policies to employees within the hotel
Perform Night Audit two nights per week.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent required; Bachelor’s degree preferred
Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously
Computer proficiency, especially MS Office software suite
Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve
Excellent interpersonal, administrative, telephone and other communication skills
Must have entry level hotel management experience, prior front desk and/or night audit experience is preferred

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
Able to stand for extended periods and to climb steps occasionally
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal
Computer-based hotel reservations system

F&B

Pantry Cook

$16.50 / hour

Paradise Inn

Assist Cooks and Chefs by preparing ingredients, keeping the kitchen clean and orderly, and by performing some simple cooking functions as assigned according to the menu and recipes, focusing on cold food items such as meats, cheeses, salads and desserts.

ESSENTIAL FUNCTIONS

Gather all cold and uncooked food items according to recipes, daily menus, and supervisor instructions
Ensure proper maintenance, rotation of food products, and cleanliness of all refrigerator walk-in areas
Take temperatures at regular intervals and maintain foods in sufficient quantities while minimizing production waste
Assist in maintaining kitchen sanitation and equipment cleaning schedule
Adhere to food safety guidelines including ServSafe and HACCP
Attend and participate in safety meetings
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School education; High School Diploma/G.E.D. equivalent preferred
Able to competently and efficiently prep food including salads and sandwiches with ease and accuracy
Possess or be able to successfully complete ServSafe certification; strong sanitation skills
Possess knowledge of or be able to learn culinary terms and practices; able to prepare basic items by following recipes

PHYSICAL AND MENTAL REQUIREMENTS

Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment
Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas
Able to stand for extended periods
Climb steps regularly
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Typical professional kitchen equipment and utensils (knife, range, oven, mixer, etc.)

Operations

Piano Player

$25.00 / hour

Paradise Inn

Provide musical entertainment on piano for guests and visitors at Paradise Inn. This is a solo position, not part of a band.

ESSENTIAL FUNCTIONS

Memorize musical selections or be able to follow musical notation
Competently and professionally play songs on piano in the lobby of Paradise Inn during hours determined by management
Interact with guests in a positive and friendly manner
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School; High School Diploma/G.E.D. equivalent preferred
Able to comfortably play piano in front of an audience with a high degree of competency
Hospitable interpersonal communication skills

Physical and Mental Requirements

Move about to accomplish tasks, particularly movements from place to place within the unit. Bend, lift, carry, extend arms and hands above shoulder height occasionally, or otherwise move in a constantly changing environment
Typically only occasional lifting (wooden piano bench)
Able to sit for extended periods and to climb steps occasionally
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

Housekeeping

Porter

$16.50 / hour

Sunrise Day Lodge

Keep public areas and grounds clean, fill in as retail clerk when needed. Keep Housing common areas clean with a focus on high touch surfaces.

ESSENTIAL FUNCTIONS

Enhanced cleaning -all high touch areas
Maintain cleanliness of public areas and restrooms including vacuum, dusting, emptying garbage, replacing trash bags as needed, clean trash from tables and floors, picking up litter, cleaning public restrooms, sweeping and mopping. Cleaning kitchen area.
Clean windows, hand railing, stairwells, dust lamps, mirrors, pictures, etc. as needed/requested.
Assist guests through friendly interactions, answering questions, and completing tasks.
Communicate effectively with GM and staff.
Receive and stock kitchen and gift shop orders; assist delivery drivers in
loading/unloading.
Resolve guest concerns and complaints within scope of authority; refer to management as appropriate.
Follow biohazard, safety, general cleaning procedures.
Maintain awareness of safety issues and report them immediately to your manager.
Performs such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School education; High School Diploma/G.E.D. equivalent preferred.
Strong sanitation habits.
Strong customer service abilities actively look for ways to assist customers and coworkers.
Ability to recognize when a problem has occurred and communicate it to management.

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for the entire workday and to climb steps regularly.
Withstanding temperature extremes in indoor and outdoor environments.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in a fast-paced environment.

F&B

Prep Cook

$16.75 / hour

National Park Inn, Paradise Inn

Prepare and cook food items according to recipes, daily menus, and supervisor instructions
Take temperatures at regular intervals and maintain foods in sufficient quantities while minimizing production waste
Assist in maintaining kitchen sanitation and equipment cleaning schedule
Adhere to food safety guidelines including ServSafe and HACCP
Attend and participate in safety meetings
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School education; High School Diploma/G.E.D. equivalent preferred
Able to competently and efficiently prep food including cutting fruits, vegetables, and meats with ease and accuracy
Possess or be able to successfully complete ServSafe certification
Strong sanitation skills a must
Possess knowledge of or be able to learn culinary terms and practices; able to prepare basic items by following recipes

Physical and Mental Requirements

Move about to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment
Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas
Able to stand for extended periods
Climb steps regularly
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English
Physical presence at the job site is essential to perform job duties

Housekeeping

Relief Day/Night Porter

$17.00 / hour

National Park Inn

Keep public areas and grounds of hotel clean, take guests’ baggage to and from hotel parking lot/rooms, assist front desk staff in various guest service responsibilities, receive orders and stock merchandise for hotel, restaurant, and gift shop. Maintain cleanliness of all kitchen areas overnight including floors, prep areas, hoods, ovens, ranges, garbage cans, and walk-in coolers. Deep clean all areas to be ready for the next day’s service.

ESSENTIAL FUNCTIONS

Greet hotel guests and park visitors in a friendly manner, provide information and services including baggage service
Maintain cleanliness of public areas of hotel including dusting, emptying garbage, picking up litter, cleaning public restrooms, sweeping, mopping, and snow removal
Clean windows as needed/requested
Assist guests through friendly interactions, answering questions, and completing tasks
Communicate effectively with front desk staff
Receive and stock kitchen, hotel and gift shop orders; assist delivery drivers in loading/unloading
Resolve guest concerns and complaints within scope of authority; refer to management as appropriate
Clean kitchen area thoroughly, including sweeping, mopping, and scrubbing
Deep clean floors, floor mats, ranges, and insides of hoods and ranges
Empty grease from fryers
Record temperatures of all refrigeration equipment and report problems as needed to kitchen management
Lock all food storage doors; ensure proper storage of all food and food-related items
Empty, clean, and refill all sanitizing buckets according to company procedure
Replenish fireplace wood supply from storage
Deep clean all trash cans
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School; High School Diploma/G.E.D. equivalent preferred
Strong interpersonal and communication skills
Strong Sanitation Habits

Physical and Mental Requirements

Moving about to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 20 lbs. regularly, 25-30 lbs. frequently, and up to 50 lbs. occasionally
Able to stand for extended periods and to climb steps occasionally
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

Residence Coordinator

$17.50 / hour

Ashford Office

Ensure a safe and enjoyable housing experience for all employees living in park/company housing through enforcement of related policies, daily cleaning and maintenance, coordination of room assignments, and by providing recreation activities for employees of all park areas except Sunrise Lodge. Maintain accurate records of housing, including room assignments.

ESSENTIAL FUNCTIONS

Enforce company and housing policies, and maintain a positive employee community by politely but firmly responding to inappropriate behaviors
Under direction of HR Manager, thoroughly clean all employee housing units at the beginning and end of each season
Provide snow removal around dormitories and fire escapes as necessary in early and late season
Maintain cleanliness of housing through daily cleaning of all Paradise housing areas and regular room inspections. Cleaning includes but is not limited to hallways, common areas, bathrooms, and surrounding grounds
Provide regular, quality recreation programs for employees, both on-site and off-site. Includes driving employees in company-provided vehicle
In coordination with Human Resources Manager, manage employee arrival and departure process for all employees, including driving employees to/from Seattle/Tacoma area
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent required
National Park housing experience or similar preferred
Ability to communicate clearly and concisely, both orally and in writing
Ability to handle confidential and sensitive information
Ability to problem solve and appropriately confront inappropriate behaviors; experience in complex, fast-paced environments

Physical and Mental Requirements

Frequent movement within the park, especially between buildings in Paradise area. Bend, lift, carry, reach/extend arms and hands above shoulder height regularly, or otherwise move in a constantly changing environment
Lift, carry, and push up to 15 lbs. regularly, 20-25 lbs. frequently, and up to 60 lbs. occasionally
Ability to stand for the entire workday; climb steps regularly
Withstand temperature and weather extremes, especially during early and late season
Read and write work-related documents in English
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly in English so that guests and co-workers will understand
Constantly communicate and receive verbal communication with other employees in fast-paced environments
Ability to safely drive 14 passenger van, occasionally while towing a small trailer
Physical presence at the job site is essential to perform job duties.

Retail

Retail Clerk

$16.28 / hour

Paradise Inn, National Park Inn, Jackson Visitors Center, Sunrise Day Lodge

The Retail Sales Associate is responsible for assisting customers in making purchases. The Retail Sales Associate is responsible for merchandising and display, receiving money from and disbursing money to customers, and maintaining a high level of customer service at all times.

ESSENTIAL FUNCTIONS

Smile and greet customers entering unit; answer customers’ questions, and provide information on company products, promotions, and policies. Thank each customer.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Issue receipts, refunds, credit, or change due to customers accurately.
Maintain cash register and contents within.
Maintain clean and orderly cash station area; stock and maintain sales area with various supplies and products.
Maintain neatness and cleanliness of the retail operation.
Turn in cash drawer and sales reconciliation at shifts’ end.
Assisting with special events.
Maintain awareness of safety issues and report them immediately to your manager.
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. preferred.
Ability to communicate and attend to guests with the highest standard of service.
Ability to pass cash handling training.
National Park gift shop experience preferred.

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally.
Withstanding temperature extremes in indoor/outdoor environments.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in a sometimes fast paced environment.
Physical attendance in unit to perform duties.
Ability to stand for the entire workday.

EQUIPMENT USED

Retail POS (Point of Sale) system including cash register and credit card terminal
Phone system and copier

Retail

Retail Lead Clerk

$17.50 / hour

Paradise Inn

Under supervision of the Manager, assist in the daily operation of the gift shop to maintain a consistently high standard of guest service, cleanliness, product presentation, and cost control. Complete guest transactions and assist clerks with voids, corrections and related special situations. Supervise Retail Clerks to ensure tasks are completed in a friendly, safe and efficient manner.

ESSENTIAL FUNCTIONS

Monitor, problem solve, and supervise workers to ensure efficient and safe completion of all retail tasks daily
Assist in training and scheduling of staff
Complete sales in POS in an accurate, efficient and friendly manner; assist clerks with same
Attend and participate in safety meetings
Under guidance of Manager, participate in and give working direction for pre/ post season setup / teardown of gift shops
Receive and verify quantities of merchandise, organize and stock store, set displays
Maintain department records such as schedules, payroll, deposits, and daily cash reports
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent preferred
National Park gift shop experience strongly preferred
Ability to learn and use retail POS system including computerized cash register and credit card terminal

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
Able to stand for extended periods
Climb steps regularly
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

Retail POS (Point of Sale) system including cash register and credit card terminal
Phone system and copier

Retail

Retail Manager

$23.00 / hour

Paradise Inn

Responsible for all aspects of unit operation and floor management, including merchandise, equipment, and property to facilitate fulfillment of financial goals, company incentives and client standards. Maintain a consistently high standard of guest service, cleanliness, product presentation, and cost control. Supervise Retail Lead and Retail Clerks to ensure tasks are completed in a friendly, safe and efficient manner.

ESSENTIAL FUNCTIONS

Monitor, problem solve, and direct workers to ensure efficient and safe completion of all retail tasks daily
Train, on-board, and schedule staff
Regularly evaluate store floor visually for stock “holes” and respond appropriately
Communicate regularly and professionally with numerous people including General Manager, Assistant General Manager, Warehouse Manager, and Retail Operations Manager to ensure efficient delivery and supply of all retail items
Participate in management and safety meetings and National Park Service inspections
Under guidance of General Manager, Assistant General Manager, and Retail Operations Manager, participate in and give working direction for pre and post season setup / teardown of gift shops, and maintain store to standards set by Retail Operations Manager.
Manage staff appropriately to enforce standards and minimize personnel conflicts
Maintain department records such as schedules, payroll, deposits, and daily cash reports
Control the flow and number of guests in the operation
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent preferred
National Park gift shop experience strongly preferred; six months retail supervision experience strongly preferred
Basic computer knowledge and ability including Microsoft Windows, Outlook, Word, Excel, and retail POS systems

PHYSICAL AND MENTAL REQUIREMENTS

Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
Able to stand for extended periods
Climb steps regularly
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

Retail POS (Point of Sale) system including cash register and credit card terminal, combination safe
Typical office equipment (computer, phone system, fax, copier, scanner, among others.)

F&B

Server

$16.28 / hour + tips

National Park Inn

Greet guests promptly and politely; answer questions about the menu, take food and beverage orders
Check patron identification to ensure compliance with alcoholic beverage service requirements
Explain how various items are prepared, describe ingredients and cooking methods, suggest menu items
Maintain pleasant dining experience by serving food and beverages in a friendly and efficient manner, checking on guests regularly, communicating with kitchen, and attending to guest needs
Carry plates, glassware, and trays to/from tables in manner prescribed by management
Complete sales in POS in an accurate, efficient and friendly manner
Complete all “sidework” including stocking service areas with coffee, food, tableware, and linens and perform setup/clean-up duties before and after each meal service including vacuuming, arranging furniture, and changing linens
Report gratuities at the end of each shift as required by company policy and law
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School education; High School Diploma/G.E.D. equivalent preferred.
Strong sanitation habits.
Food Safety certification and alcohol service TIPS/MAST certification required.
National Park food service experience preferred.
Ability to learn and use food service POS system including computerized cash register and credit card terminal.
Mathematic skills.
Strong customer service abilities; actively looks for ways to assist customers and coworkers.
Ability to recognize and solve guest problem as necessary or communicate it to management.

Physical and Mental Requirements

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for the entire workday.
Climbing steps regularly.
Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.
Physical presence at the job site is essential to perform job duties.

Operations

Shuttle Driver

$20.00 / hour

Ashford Office

Transport employees, property, and merchandise to and from Ashford warehouse and park operating units in a14 passenger van. Assist in warehouse and laundry as needed. Occasionally drive vehicles to other locations in park region.

ESSENTIAL FUNCTIONS

Drive 14 passenger van on a daily basis
Perform vehicle pre-trip safety inspection; maintain vehicle log trip
Safely load product, laundry, and recycling onto and off of truck, often unassisted
Maintain food temperature log of food supplies transported in vehicles
Enforce and comply with company and DOT safety policies and laws for everyone in the vehicle

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent required; some college preferred.
Current US driver license with clean driving record required
Strong accuracy and attention to detail required

Physical and Mental Requirements

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally
Able to drive a large vehicle, sit and stand for extended periods
Climb steps regularly
Withstand temperature extremes in freezer, refrigerator walk-in, warehouse, and outside environment
Reading and writing work-related documents in English
Speech recognition and clarity, including the ability to understand the speech of vendors, drivers and co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties
Ability to travel between different units within the park

Operations

Warehouse Clerk

$16.50 / hour

Ashford Office

Hold primary responsibility for processes to control warehouse inventory, including counting, processing, data entry, and distribution. Assist as needed in laundry.

ESSENTIAL FUNCTIONS

Monitor arrival, process, and distribute all retail merchandise to and from warehouse
Enter purchase orders and assist in retail data base maintenance; ticket, handle, and pack merchandise
Complete reports related to damages/shortages, returned merchandise, etc.
Assist in store set up and tear down at season beginning and end, and product merchandising
Performs such other related duties as directed or required

Medical/Safety Officer

$23.00 / hour

Paradise Inn

Hold primary responsibility to provide basic medical services for employees, conduct drug testing for employees, conduct safety training and inspections, and assist with Worker’s Compensation claims. Work under direction of Human Resources Manager and in close coordination with HR Assistant Manager & Safety Coordinator.

ESSENTIAL FUNCTIONS

Provide basic medical intake and service for employees, assess whether to refer for further medical services
Conduct pre-employment, random, post-accident, and reasonable suspicion drug tests
Perform regular inventories, restocking, and inspections of fire extinguishers, first aid kits, etc.
Under direction of HR Asst. Manager and Human Resources Manager, provide safety training for employees, including monthly safety meetings and Blood Borne Pathogen training
Assist with paperwork administration and investigations for Worker’s Compensation claims
Regularly monitor operations for safe working environments and behaviors, and respond as appropriate
Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent required; four year college degree strongly preferred
EMT or equivalent certification required
Ability to communicate clearly and concisely, both orally and in writing
Experience in assessing common workplace injuries and recommending appropriate treatment
Ability to handle confidential and sensitive medical information with tact and sensitivity
Ability to problem solve; experience in complex, fast-paced environments; experience in multi-unit environment

Physical and Mental Requirements

Move about to accomplish tasks, particularly frequent movements within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 5 lbs. regularly, 10-15 lbs. frequently, and up to 30 lbs. occasionally
Ability to stand for the entire workday
Climb steps regularly
Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas
Read and write work-related documents in English
Speech recognition and clarity, including the ability to understand the speech of guests, co-workers, and medical providers, and the ability to speak clearly to be understood by same in English
Constantly communicates and receives verbal communication with other employees in fast-paced environments.
Physical presence at the job site is essential to perform job duties
Ability to travel between different units operated by the company
Ability to drive a company vehicle in order to transport sick/injured employees as needed

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How to Apply

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Contact Info

Sarah Ash, Recruitment Coordinator
sarah.ash@guestservices.com
(360) 569-2400 x1200
mtrainierguestservices.com

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