Front Desk Agent

Live. Work. Explore. as a part of our Lodging team in Yellowstone National Park!

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As part of our Lodging team, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests!

We operate 9 lodging facilities with over 2,000 guest rooms across 6 locations throughout Yellowstone. Guest accommodations include cabins and hotel rooms ranging from rustic to modern. We’re hiring Front Desk Employees to Live. Work. Explore. this summer in iconic Yellowstone National Park!

We're hiring Front Desk Agents to Live. Work. Explore. with us! 

Job Summary:
Front Desk Agents are responsible for checking guests into hotel rooms, providing great customer service, and being subject-matter experts on Yellowstone National Park.

The Details:
Position Type: Seasonal
Season Dates: April - November 
Pay: $15.25-$16.50/Hour
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why Yellowstone National Park?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

Life in Yellowstone:

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style). Room & Board costs equal to $17.00/day and are deducted bi-weekly (approximately $234.00) from your paycheck
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more).
• Employee discounts on retail, food & beverage, lodging, and activities in Yellowstone
• Employee discounts at local gateway communities
• Access to maintained campgrounds and back country campsites inside and around the park
• Over 1,000 miles of hiking trails inside the park itself
• Fresh air, breathtaking views, and clear night skies
• World-class wildlife viewing of bison, elk, moose, wolves, bears, and more
• Approximately 500 geysers (the largest concentration in the world) and hot springs, including Grand Prismatic, the third largest in the world

Responsibilities:

• Resolve guest problems skillfully with a willingness and desire to understand a guest’s viewpoint and to take any necessary steps so that the guest is satisfied when they leave.
• Document guest problems and/or complaints using correct forms and procedures.
• Make, confirm, and cancel reservations including promoting and selling park activities.
• Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
• Accurately follow cash handling procedures and secure bank at all times.
• Post charges to guest accounts for services and purchases.
• Balance all receipts and postings for work performed at the end of shift.
• Answer telephones within three rings using correct greetings and telephone etiquette.
• Other duties as assigned by Front Desk Manager. 

Qualifications:

• Human relations skills. Must be a "people-person" who thrives on public contact.
• Previous management or supervisory experience
• Knowledge of computer programs such as Microsoft Outlook
• Communication, sales, cash handling, and computer skills required

Physical Requirements:

• Lifting/carrying up to 30 lbs
• Making beds, bending, kneeling, stretching as needed
• Standing for long periods and walking up and down stairs as well as outdoors

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.