Front Desk Manager

Live. Work. Explore. as a part of our Front Desk team in Glacier National Park!

At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.

We’re hiring Front Desk Managers to Live. Work. Explore. this summer!

Job Summary:
Oversees Guest Services operations, including Front Desk and Bell staff.

The Details:
Position Type: Seasonal
Season Dates: Late-April through mid- to late-September 2024 (exact dates vary by location)
Pay: Starting at $1,548.00 bi-weekly
Schedule: Typical schedule is 45-50 hours/per week (may include weekends, evenings, and holidays)

Why Glacier National Park?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are an authorized concessionaire in Glacier, and proud stewards of the park.

Life in Glacier:

• Free Employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free Glacier National Park season pass
• Free Red Bus Tours (as available)
• Exclusive Retail and Dining discounts in Glacier
• $350 Referral Bonus Program
• Access to 745 miles of hiking trails, hundreds of clear lakes for kayaking, and amazing wildlife
• The adventure of a lifetime!

Responsibilities:

• Oversees Guest Services operations, including Front Desk and Bell staff.
• Manage all tasks performed by front office personnel including labor and scheduling.
• Reports to the Lodging Leadership team in scheduling, staffing, and budgetary areas.
• Assists with check-in and check-out, and responds to guest requests and complaints.
• Maintain and train staff with detailed knowledge about the hotel’s services and hours of operation.
• Responsible for daily guest room blocking and guest requests.
• Follow company and departmental environmental practices, safety practices, and policies and procedures
• Other duties as assigned.

Qualifications:

• Possess background in hospitality or sales management. At least one year of previous front desk experience preferred.
• Some experience in a management/supervisory role.
• Exhibits excellent leaderships skills, ability to supervise, and train staff members.  
• Ability to perform all tasks required of the housekeeping team on property.
• Must be flexible and adaptable to different changes and have good decision making skills.
• Must be proficient with computers, including Microsoft Office. Ability to quickly learn Opera, property management software (PMS).
• Must be organized, goal-oriented, have strong interpersonal communication skills, and be able to handle high-pressure situations.

Physical Requirements:

• Ability to lift and carry up to 15 pounds.
• Stand for up to 8 hours per shift.
• Requires bending, stretching and reaching throughout a shift.
• Working safely with required chemicals.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.