Work Arctic

Guest Services coworkers are primarily responsible for coordinating all activities associated with guest departures from and returns to Fairbanks. This involves greeting guests as they arrive, checking them in for their various tours, making any certificate corrections and setting appropriate expectations. Guest Services gives a thorough briefing at the start of each tour, using soulful honesty to prepare everyone for the realities

RESPONSIBILITIES:

The base camp host has primary responsibility for a VERY diverse set of guest-service activities focused on extending soulful hospitality to an equally diverse make-up of guests either departing on or returning from a travel adventure in Alaska's Arctic --- the base camp host is empowered with the extremely important responsibility of ensuring that each departing guest has expectations for their travel experience set at a level that can be met and exceeded by both the guide and the experience.

Specific responsibilities include:

• Prepare guide supply boxes for each departing experience as needed.
• Obtain knowledge of guest needs/dynamics for each departure/arrival.
• Develop daily guest service logistics plan.
• Communicate with guide and others on logistics associated with each departure/arrival.
• Operate 15-passenger van to shuttle guests to/from terminal as required.
• Soulfully greet each departing/arriving guest upon his/her arrival at terminal.
• Deliver a pre-experience expectations orientation for each departing group of guests.
• Complete revenue sheet for each departure.
• Perform cleaning-related activities at the terminal.
• Clean and organize incoming food coolers.
• Work on food prep activities as time allows.
• Soulfully greet walk-in guests and appropriately respond to their needs.
• Execute retail-related activities as required.
• Assist with reservations activity as required.
• Assist with ramp-related activities as required.
• Assist with purchasing/expediting activities as required.
• Assist with other tasks or activities as required.

THE PERFECT FIT

The "base camp host - guest service" position is a perfect fit for an individual who:

• Genuinely cares about and enjoys serving people.
• Likes to work hard [not just in concept, but in reality!!!]
• Thrives on work requiring serious flexibility and multi-tasking.
• Views favorably the idea of having a physical work component to their work day.
• Is excited about the opportunity to spend a summer embracing Alaska's Arctic --- and, having the opportunity to develop meaningful relationships with the guests we serve.

COMPENSATION:        

$15.00 / hour     PLUS    season completion bonus     PLUS     housing and transportation 

[costs associated with meals are a coworker responsibility --- the housing facility does have a common-use kitchen/dining area] 

WHEN DOES THIS POSITION BEGIN?

Once someone is hired for this position, they are responsible for getting themselves to Fairbanks, AK.  Training will begin in late April to early May.   The Midnight Sun season ends in late September when we transition to Aurora (winter) tours.  We do require that all Arctic Base Camp coworkers stay working full time until September 21st, although some may be able to stay even later if desired.   

Guest Services coworkers are primarily responsible for coordinating all activities associated with guest departures from and returns to Fairbanks. This includes preparing materials such as snack coolers, guide boxes etc. needed by the guides on the road. It also involves greeting guests as they arrive, checking them in for their various tours, making any certificate corrections and setting appropriate expectations. Guest Services gives a thorough briefing at the start of each tour, using soulful honesty to prepare everyone for the realities they will encounter during their experience, and addressing any questions, concerns or trepidations guests may have. The start of a tour is a time when many things are happening simultaneously, and an ability to maintain calm under such conditions is definitely an asset.

Guest Services coworkers will often shuttle people to or from our Northern Alaska Tour Company headquarters in 15 passenger vans. Also, Guest Services takes primary responsibility for the essential task of keeping our terminal and restrooms tidy, clean and sanitary.

NATC has an open office environment, so coworkers have the pleasure of constant interaction with each other – we pride ourselves in professional, respectful communication combined with a deep level of caring. Guest Services coworkers are especially active in maintaining open communications with guides, pilots and other parts of the NATC family.

Specific Responsibilities

The guest service position has primary responsibility for coordinating all activities associated with guest departures from and return arrivals to Fairbanks. The position is empowered with the important responsibility of ensuring that each guest departs on an experience with expectations set at a level that can be exceeded by the guide and the experience.  Additionally, the position is responsible for assisting reservations with inquiry, reservation, and document production activities.

• Prepare guide supply boxes for each departing experience as needed.
• Obtain knowledge of guest needs/dynamics for each departure/arrival.
• Develop daily guest service logistics plan.
• Communicate with guide and others on logistics associated with each departure/arrival.
• Operate 15-passenger van to shuttle guests to/from the terminal as required.
• Greet each departing/arriving guest upon his/her arrival at the terminal.
• Deliver a pre-experience expectations orientation for each departing group of guests.
• Complete the revenue sheet for each departure.
• Perform cleaning-related activities at the terminal.
• Clean and organize incoming food coolers.
• Work on experience food prep activities as time allows.
• Greet walk-ins and appropriately respond to needs.
• Execute retail-related activities as required.
• Assist with reservation activity as required.
• Assist with ramp-related activities as required.
• Assist with purchasing/expediting activities as required.
• Assist with other tasks or activities as required.       

Training

Full time work as well as necessary training begins in late April / early May.  Summer season ends in late September when we transition to winter tours.  

Schedule

This is a summer seasonal position that continues through the end of September.   There is potential for seasonal positions to transition into year round positions in the fall and winter!

HOURS: 4/5 days per week: three-week rotation  [week one -- 5 days / week two -- 5 days / week three -- 4 days]

Morning: 3:00 am - 11:30 am [30-minute meal break]
Afternoon: 11:00 am -- 8:00 pm [60-minute meal break]
Evening: 5:30 pm -- 2:00 am [30-minute meal break]

Guest Service candidates must be at least 19 years of age. 

All candidates must possess the ability to successfully complete Northern Alaska Tour Company's 2023 Professional Vehicle Operator Training program and must complete a pre-employment drug test.

Compensation - Seasonal WITHOUT HOUSING and TRANSPORTATION

$18.00 / hour 

Compensation - Seasonal WITHOUT HOUSING and TRANSPORTATION

$15.00 / hour + Shared Housing + Transportation

You are welcome to call our office @ (907) 474-8600 and ask for Michelle with any questions!

(Summer and YEAR ROUND) Guiding with Northern Alaska Tour Company is a high-energy position best suited to individuals who make social connections easily, who genuinely love interacting with others and who thrive in positions of responsibility.   

Please consider applying as a guide if all of the following applies to you:

• You enjoy working hard with satisfying results!
• You would absolutely enjoy sharing with visitors your enthusiasm for the land and peoples that are Alaska's Arctic! 
• You want to work with a team of coworkers passionately committed to working together to create a high-quality AND safe travel experience in Alaska's Arctic!
• You want to work in a positive work environment with coworkers that are supportive of each other's personal goals!
• You would embrace having a physical work environment that is the splendor of Alaska's Arctic!
• You would appreciate the personal growth resulting from the challenges accompanying the independence and responsibility associated with guiding or coordinating a group!

All of our tours are ground-based, traveling into northern Alaska on the industrial road called the Dalton Highway. We use 15 passenger vans configured to carry fewer than 10 persons and 25 passenger coaches. We share the road with heavy trucks freighting material to Deadhorse on the Arctic Coast of Alaska to support the oil fields around Prudhoe Bay; other tour operators and work crews; and, every once in a while, independent private vehicles. Guides share the story of Alaska's Arctic - the human history as well as the natural history of permafrost, the boreal forest, and its wild creatures. They manage the day and guest expectations, help guests make connections to each other and to the environment, and generally ensure that each guest is as comfortable, engaged and enjoying themselves as possible.

All guides start out conducting our Arctic Circle Drive Adventure.  The total distance to the Circle and back is almost exactly 400 miles - a fairly slow and rough 400 miles.

Guiding seasons: 

Midnight Sun Season (April 21-Sept 21)

Aurora Season (Aug 21-April 21)

We do have year round guides, so guides joining our team in the summer months are given the option to stay on through the Aurora Season.  

Training: Begins in April.  Our guide training includes intensive Professional Vehicle Operator Training (PVOT) that will result in obtaining a class B commercial driver license. Our PVOT program is 140+ hours, we compensate for these hours at minimum wage. Everyone must successfully complete our program regardless of previous commercial operating experience. 

Schedule:

• 1 to 4 days per week [1 day during slower periods, 4 days during peaks] 
• 12 to 18 hours per day [dependent upon the excursion guided]
• 18 to 50 hours per week [dependent upon full time or part time status] 

Full-time and/or part-time year round and seasonal positions are available

COMPENSATION

Without housing:  $17.00/hr   

With Housing:  $14.00 hr  + housing + transportation 

(On average 30-50% of weekly hours are overtime)  

The freight-based guest service position has primary responsibility for assisting with all freight activities associated with accepting freight and mail for flights departing from our Fairbanks-based terminal --- secondarily, has responsibility for assisting with counter and ramp activities on an as-required basis.

The guest service coworker is the frontline embodiment of Wright Air’s mission of soulful hospitality, hard work, and genuine care/concern --- it is the relationship that the guest service coworker builds with our guests that ultimately determines our ability to transform our mission into an everyday reality for our guests.

Specific responsibilities include:

• Use computer reservation system to accept freight and mail.
• Screen incoming freight for hazmat.
• Weigh/sticker incoming freight [must be able to lift 50 lbs].
• Collect guest payments for accepted freight
• Respond to phone inquiries regarding the current status of specific freight items.
• Perform cleaning activities in the freight office and hangars.
• Assist with other tasks or activities as required.

THE PERFECT FIT

An individual who:  

• genuinely cares about and enjoys serving people;  
• likes to word hard [not just in concept, but in reality!!!]; 
• thrives on work requiring serious flexibility and multi-tasking; 
• views favorably the idea of having a physical labor component to their work day; 
• thinks aviation is cool; 
• loves living in Interior/Arctic Alaska and is very excited about the opportunity to develop meaningful relationships with the people and communities we serve.

WORK SCHEDULE        

At Wright Air we take pride in working hard to create a work schedule for each coworker that is individualized to meet their unique life-work balance/needs --- both part-time and full-time work schedules are available --- most work takes place between the hours of 4:00 AM and 8:00 PM --- the ability to work on Saturday and/or Sunday is a plus but not a requirement.

COMPENSATION       

Fairbanks-based coworker providing own lodging ---     

Competitive starting wage varies depending on skills/experience.

OR

"Camp-style" seasonal coworker ---

 Competitive starting wage varies depending on skills/experience   PLUS   lodging   PLUS   $1,000.00 season completion bonus.

OUR MISSION

Extend soulful hospitality to our guests --- and, enjoy doing it

Work hard --- thus, creating value for our guests

Care [genuinely!!!] about the communities we serve

The ramp position has primary responsibility for assisting with all ramp activities associated with the loading and unloading of aircraft arriving and departing from our Fairbanks-based terminal --- secondarily, has responsibility for assisting with freight and counter activities on an as-required basis.

The ramp coworker is the “behind-the-scenes” embodiment of Wright Air’s mission of soulful hospitality, hard work, and genuine care/concern --- it is the passion that the ramp coworker infuses into his/her work that ultimately determines our ability to transform our mission into an everyday reality for our guests.

Specific responsibilities include:

• Load and unload aircraft for arriving and departing flights.
• Perform cleaning/organizing activities in the freight hangars and ramp area.
• Assist with other tasks or activities as required.

THE PERFECT FIT

An individual who:  

• genuinely cares about and enjoys serving people;  
• likes to word hard [not just in concept, but in reality!!!]; 
• thrives on work requiring serious flexibility and multi-tasking; 
• views favorably the idea of having a physical labor component to their work day; 
• thinks aviation is cool; 
• loves living in Interior/Arctic Alaska and is very excited about the opportunity to develop meaningful relationships with the people and communities we serve.

WORK SCHEDULE        

At Wright Air we take pride in working hard to create a work schedule for each coworker that is individualized to meet their unique life-work balance/needs --- both part-time and full-time work schedules are available --- most work takes place between the hours of 4:00 AM and 8:00 PM --- the ability to work on Saturday and/or Sunday is a plus but not a requirement.

COMPENSATION       

Fairbanks-based coworker providing own lodging ---     

Competitive starting wage varies dependent on skills/experience.

OR

"Camp-style" seasonal coworker ---

 Competitive starting wage varies dependent on skills/experience   PLUS   lodging   PLUS   $1,000.00 season completion bonus.

OUR MISSION

Extend soulful hospitality to our guests --- and, enjoy doing it

Work hard --- thus, creating value for our guests

Care [genuinely!!!] about the communities we serve