Major Marine Tours
Major Marine Tours
Join Major Marine Tours, an Alaskan owned and operated glacier and wildlife cruise company out of Seward, Alaska. For a true Alaskan adventure, spend your summer immersed in the beauty of Kenai Fjords National Park while making memories and building friendships that will last a lifetime.
Major Marine Tours offers day cruises into Kenai Fjords National Park from the scenic harbor town of Seward, Alaska. We also operate two prestige harbor area hotels: the Harbor 360 Hotel and the Gateway Hotel. Employment opportunities are available seasonally in Seward onboard as crew, on-land in our reservations office, and at either of our hotel locations.
- Location
- Alaska
- Season
- Summer
- Staff size
- 75
- Housing
- Whether included in the compensation package or provided at a cost, housing is provided for staff.
- Family housing available
- No
- Single occupancy housing available
- No
- Pet friendly
- No
- Meals
- Some meals / discounts
- Cell phone service
- Yes, most carriers
- Internet access
- Good
About Major Marine Tours
Major Marine Tours is an Alaskan-owned and operated adventure tourism company that has been sharing the beauty of Alaska with our guests for 30 years. Operationally based in Seward, Alaska, we offer daily boat cruises into Kenai Fjords National Park. Our boats range in length from 58' to 115', carrying 30 to 200 passengers. Our cruises range from 4 hours to 8.5 hours and explore Kenai Fjord's towering glaciers, beautiful scenery, and abundant marine wildlife.
In addition to our marine operations, we operate two harbor area hotels: the Harbor 360 Hotel, and the Seward Gateway Hotel.
Why join our team? In addition to providing world-class customer service to our guests, Major Marine Tours is locally owned and committed to giving our employees the adventure they expect when moving to Seward. We also give back to the community and promote environmental responsibility through philanthropic giving, partnerships with local non-profit organizations, and by performing environmentally-friendly practices on our vessels.
Above anything else, it is our mission to provide the highest quality experience for our guests. As a company, we are committed to the delivery of exceptional customer service and satisfaction. We recognize that our team of employees is our greatest resource for living up to this commitment.
Our 5 Guiding Principles:
1) Safety
2) Quality
3) Teamwork
4) Environmental Responsibility
5) Profitability
The Employee Experience
Alaska offers a truly unique experience that you will not find anywhere else. From the big, beautiful landscapes to the friendly and adventurous people, Alaska is the ideal place to work, live, and explore. Many of our employees take advantage of the countless hiking trails, campgrounds, and other outdoor excursions together during their time in Seward.
After working for a season with Major Marine Tours you will leave Alaska with a love for our great state, and will likely want to come back again. Many of our seasonal employees choose to come back to work with us season after season. At Major Marine Tours, a family-owned company, we recognize that our employees are our greatest asset, and you will be treated as such while working as a part of our team.
During our cruise season, we employ about 75 seasonal team members in Seward.
Ideal Candidate
Our ideal candidate is someone who is a team player, searching for adventure. Our team members must be passionate, up-beat, customer service oriented, organized, self-motivated, and have good communication skills; remember, we are designing and executing guests' dream vacations. We appreciate those that are committed to preserving the beauty Alaska has to offer, both on the clock and at home.
Room and Board
Major Marine Tours offers optional shared dormitory or apartment-style housing options in Seward. Housing is limited and must be requested at the time of hire in order to be considered. Fees for employee housing start at $15 per night, depending on location, and based on double occupancy. Eligible employees are required to sign a housing agreement, comply with company housing policies, and respect the privacy of others.
We are happy to help those who opt out of employee housing find other options.
Employee Perks
In addition to competitive wages, a seasonal bonus may be issued at the completion of the summer. Seasonal employees hired from out of state will receive a travel allowance and can take advantage of dormitory or apartment-style crew housing with high-speed wireless internet. Employees also receive complimentary trips on any company cruise and great discounts for friends and family. Company BBQs and other special events are also common during the season.
Getting Here and Getting Around
Traveling to Alaska: Employees are responsible for booking their own transportation to/from Anchorage. Eligible employees will receive up to $400 for travel reimbursement at the completion of their employment. Major Marine Tours will coordinate with employees to assist their travel from Anchorage to Seward.
Employee housing is located approximately half a mile from the Seward small boat harbor, and within walking distance to the local grocery store. Seward is the perfect town to explore by bicycle or foot, however, many employees enjoy having their own vehicle to explore other parts of the state.
For Fun
We encourage every employee to take advantage of the pristine beauty and adventure that Alaska has to offer. With plenty of time throughout the season, employees are encouraged to hike, kayak, camp, bonfire, fish, visit the Alaska Sealife Center, and partake in all summer festivities. Between Seward and Anchorage, the landscape and communities offer countless opportunities for exploration, fun, and recreation. Whatever your interests are, as a tourism employee you will have many chances to participate in activities throughout the summer and to experience the true natural beauty of Alaska.
Current Job Openings
- Treat every guest like family! Being friendly and knowledgeable about Major Marine Tours and packages, and also going above and beyond, sharing more information like historical landmarks, hiking recommendations, dinner recommendations, etc. Truly engaged conversations are vital to maintaining the #1 rated tour operator on Trip Advisor.
- Safety before profit - We want each guest to know and trust our brand's commitment to safety. Safety is our number one priority at Major Marine Tours.
- Conscious commitment to the environment. We will use online programs and reporting whenever possible, to minimize our contribution to the waste cycle. Team members are expected to run and gather daily reports via Excel.
- Absolutely no talking bad about other team members. We are a team, and we need each other. A positive attitude is what keeps us engaged and excited to go to work in the morning.
- High school diploma or higher and at least 18 years of age.
- Knowledge of Gmail, Google Sheets/Excel, and general PC Operating Systems.
- Available to work June-August (beginning and end dates will be determined upon hire).
- Confident verbiage and patient temperament. Previous customer service experience is encouraged.
- Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.
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Conduct all activities and decisions according to our five guiding principles:
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Assist guests while boarding or disembarking from company vehicles, and with the handling of their luggage
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Use safe driving techniques and follow all local, state and federal laws while operating company vehicles.
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Gain an understanding and follow all DOT regulations and company policies. This includes conducting pre and post trip inspections and completing all the required paperwork
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Cleaning the interior and exterior of buses on a regular basis
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Other responsibilities may be assigned as needed
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Must be at least 21 years of age by May 1, 2024
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A clean driving record
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Ability to obtain a Department of Transportation medical card
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Be willing to submit to pre-employment, random, post accident, and just cause drug and alcohol testing
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Demonstrate good communication skills - both written and verbal
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Be able to regularly lift and move a minimum of 50 pounds
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Successfully complete a training program
- Customer service - Knowledge of principles and processes for providing exceptional customer service
- Communication - Professional and active communication with guests and coworkers
- Active listening - Full attention to guests' needs by listening to what others are saying, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
- Detail oriented - Ability to produce quality work in a face-paced environment.
- This is a seasonal position
- Pay structure: DOE
- High school diploma or higher and at least 18 years of age.
- Available to work mid-April to late September (beginning and end dates will be determined upon hire).
- Alaska state food handlers permit
- Confident verbiage and patient temperament. Previous customer service experience is encouraged.
- Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.
- Customer service - Knowledge of principles and processes for providing exceptional customer service.
- Communication - Professional use of multiple methods of communication effectively, including in-person, over the telephone, or email.
- Active listening - Full attention to guests' needs by listening to what others are saying, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
- Computer Systems - Basic understanding and comfortability with modern computer systems, Microsoft Word, and POS systems.
- Detail oriented - Ability to produce quality work in a face-paced environment.
- This is a seasonal position
- Pay structure: DOE
- Opportunities for full-time status and benefits after 6 months of continued employment.
- High school diploma or higher and at least 18 years of age.
- Available to work mid-April to late September (beginning and end dates will be determined upon hire).
- Confident verbiage and patient temperament. Previous customer service experience is encouraged.
- Able to handle guests' luggage.
- Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.
- Besides the general combination of customer service, product knowledge, and sales enthusiasm that is expected from all front desk agents, please feel free to include your special interests (accounting, sales, marketing, hospitality, preferential to mornings or evenings, etc).
- Removing and collecting linens for laundering and transporting them to designated areas
- Cleaning carpets, furniture, and rugs with a vacuum cleaner
- Dusting furniture and equipment
- Cleaning tiled bathroom floors, showers and toilets
- Using safe cleaning chemical-based products to clean tubs, sinks, countertops, mirrors, toilets, door panels, and shower curtains
- Launder all soiled guest linens
- Fold, stack and organize all laundered guest linens
- Demonstrate a high level of guest service, by responding and taking appropriate action to resolve concerns and complaints of guests
- Ability to move a 50+lb cart
- Well groomed and on time for work
- Ability to work well with a team in a fast-paced environment
- Good communication skills to relay information to and from management
- Have a friendly and positive disposition
- Ability to read and write the English language
- Housekeepers serve as a representative of our company and must display courtesy, respect, tact and discretion in all interactions with other employees, owners, guests and members of the local community
- This is a seasonal position
- Pay structure: DOE
- At least 18 years of age.
- Available to work mid-April to late September (beginning and end dates will be determined upon hire).
- Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true..
- Customer service - Knowledge of principles and processes for providing exceptional customer service
- Communication - Professional use of multiple methods of communication effectively, including in-person, over the telephone, or email.
- Active listening - Full attention to guests' needs by listening to what others are saying, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
- Computer Systems - Basic understanding and comfortability with modern computer systems, Microsoft Word, and POS systems.
- Detail-oriented - Ability to produce quality work in a face-paced environment.
- This is a seasonal position
- Pay structure: DOE
- Opportunities for full-time status and benefits after 6 months of continued employment.
- High school diploma or higher and at least 18 years of age.
- Work 11pm-7am 5 nights a week
- Available to work mid-April to late September (beginning and end dates will be determined upon hire).
- Confident verbiage and patient temperament. Previous customer service experience is encouraged.
- Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.
- Customer service - Knowledge of principles and processes for providing exceptional customer service
- Communication - Professional and active communication with guests and coworkers
- Active listening - Full attention to guests' needs by listening to what others are saying, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
- Detail oriented - Ability to produce quality work in a face-paced environment.
- This is a seasonal position
- Pay structure: DOE
- High school diploma or higher and at least 18 years of age.
- Available to work mid-April to late September (beginning and end dates will be determined upon hire).
- Alaska state food handlers permit
- Confident verbiage and patient temperament. Previous customer service experience is encouraged.
- Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.
- Customer service - Knowledge of principles and processes for providing exceptional customer service.
- Communication - Professional use of multiple methods of communication effectively, including in-person, over the telephone, or email.
- Active listening - Full attention to guests' needs by listening to what others are saying, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
- Computer Systems - Basic understanding and comfortability with modern computer systems, Microsoft Word, and POS systems.
- Detail oriented - Ability to produce quality work in a face-paced environment.
- This is a seasonal position
- Pay structure: DOE
- Opportunities for full-time status and benefits after 6 months of continued employment.
- High school diploma or higher and at least 18 years of age.
- Available to work mid-April to late September (beginning and end dates will be determined upon hire).
- Confident verbiage and patient temperament. Previous customer service experience is encouraged.
- Able to handle guests' luggage.
- Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.
- Besides the general combination of customer service, product knowledge, and sales enthusiasm that is expected from all front desk agents, please feel free to include your special interests (accounting, sales, marketing, hospitality, preferential to mornings or evenings, etc).
- Removing and collecting linens for laundering and transporting them to designated areas
- Cleaning carpets, furniture, and rugs with a vacuum cleaner
- Dusting furniture and equipment
- Cleaning tiled bathroom floors, showers and toilets
- Using safe cleaning chemical-based products to clean tubs, sinks, countertops, mirrors, toilets, door panels, and shower curtains
- Launder all soiled guest linens
- Fold, stack and organize all laundered guest linens
- Demonstrate a high level of guest service, by responding and taking appropriate action to resolve concerns and complaints of guests
- Ability to move a 50+lb cart
- Well groomed and on time for work
- Ability to work well with a team in a fast-paced environment
- Good communication skills to relay information to and from management
- Have a friendly and positive disposition
- Ability to read and write the English language
- Housekeepers serve as a representative of our company and must display courtesy, respect, tact and discretion in all interactions with other employees, owners, guests and members of the local community
- This is a seasonal position
- Pay structure: DOE
- At least 18 years of age.
- Available to work mid-April to late September (beginning and end dates will be determined upon hire).
- Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true..
- Customer service - Knowledge of principles and processes for providing exceptional customer service
- Communication - Professional use of multiple methods of communication effectively, including in-person, over the telephone, or email.
- Active listening - Full attention to guests' needs by listening to what others are saying, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
- Computer Systems - Basic understanding and comfortability with modern computer systems, Microsoft Word, and POS systems.
- Detail-oriented - Ability to produce quality work in a face-paced environment.
- This is a seasonal position
- Pay structure: DOE
- Opportunities for full-time status and benefits after 6 months of continued employment.
- High school diploma or higher and at least 18 years of age.
- Work 11pm-7am 5 nights a week
- Available to work mid-April to late September (beginning and end dates will be determined upon hire).
- Confident verbiage and patient temperament. Previous customer service experience is encouraged.
- Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.
- Proven food service experience or credentials
- Possess a current CPR certificate and First Aid card (training provided after hiring if needed).
- Basic understanding of vessel operations and the Alaska environment.
- Be willing to submit to pre-employment, random, post-accident, and just cause drug and alcohol testing.
- Be able to regularly lift and move a minimum of 60 lbs.
- Employees are regularly required to sit, stand, walk, see, talk and hear. Frequently they will need to climb or balance, stoop, kneel, crouch or crawl. Employees must be able to work in harsh weather conditions for long hours on a variable schedule.
- Through training and leadership, gain an understanding of galley systems and maintenance needs in order to facilitate safe and efficient food preparation and quality food service.
- Gain an understanding of pertinent Department of Environmental Conservation regulations and company policy. Coordinate with the management team to ensure that all necessary permits are current. Integrate routine compliance into all aspects of warehousing, food preparation, and delivery. Complete all related paperwork in a professional, accurate, consistent, and timely manner. Be physically on-site and mentally prepared to work as scheduled by the management team.
- Work with the operations team, dock representative, and others to ensure sufficient inventory of food and foodservice items while minimizing loss, and facilitate ordering and restocking in a timely and efficient manner.
- Staff the cook barge and account for barge related inventory in accordance with accounting policy.
- Maintain cleanliness of food service and galley areas.
- Strive to represent Major Marine Tours in a professional and friendly manner whenever interfacing with passengers or community members.
- This is a dockside position, you will not be on a vessel. The barge is tied to our dock and all food prep and distribution takes place at the barge.
Customer Service - Major Marine Tours
Reservations & Ticketing Agent
Seward-based Office Agents interact with customers in person and on the telephone to provide the finest customer service and information on Major Marine Tours. Our primary focus is hospitality; as customer service agents we proudly operate as the face of the company as well as the first impression for our guests. Agents are responsible for managing online, telephone, and ticketing sales, plus ensuring that the boarding process is as prompt and smooth as possible for each of our daily tours.
Steps of Service:
Application Requirements:
Besides the general combination of customer service, product knowledge, and sales enthusiasm that is expected from all agents, please feel free to include your special interests (reservations, ticketing, marketing, preferential to mornings or evenings, etc).
Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.
Shuttle Driver
Major Marine Tours is seeking drivers that demonstrate a positive, team-oriented attitude with the goal to achieve quality customer service. Drives will be providing a safe, friendly and timely daily shuttle service on designated routes around Seward.
_________________________________________________________________________________________________
Responsibilities:
Minimum Qualifications: Applicants must meet the following criteria to be considered for a shuttle position
Gateway Hotel
Breakfast Attendant
Breakfast attendants at the Seward Gateway Hotel are expected to maintain a clean, sanitized, and orderly breakfast area. This position will heat, stock, and serve prepared breakfast items, as well as ensure items are fully stocked during breakfast time. They will also be in charge of cleaning the kitchen, and preparing anything necessary for the following day. In addition to these duties, the breakfast attendants will be expected to greet and engage with guests in a friendly manner.
Qualified candidate will exemplify the following knowledge, skills, and abilities:
Other Information
Application Requirements:
Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.
Front Desk Agent
Our Gateway Hotel front desk agents will interact with guests in person, during check in, as well as on the phone or email for advanced reservations or inquiries. This position is the main point of contact through all departments in the hotel; they will contact housekeeping or maintenance staff when guests report issues or concerns. In addition to providing information on the hotel itself and tours with Major Marine, front desk agents are expected to interact with guests in a friendly, helpful manner in all aspects. Many guest appreciate our agents sharing more information like historical landmarks, hiking recommendations, dinner recommendations, etc. Other duties may be assigned by management as well.
Qualified candidate will exemplify the following knowledge, skills, and abilities:
Other Information
Application Requirements:
Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.
Housekeeper
Housekeepers perform a combination of cleaning duties to maintain guest rooms and/or public areas in a clean and orderly manner. Laundry attendants wash, fold and restock all guest linen processed by the housekeeping team daily. Both positions require the ability to work in a fast paced environment and be on your feet for the full eight hours of the shift.
Job Responsibilities:
An ideal team member possesses the following qualities:
Other Information
Application Requirements:
Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.
Night Audit
Our Gateway Hotel night auditors will interact with guests in person, during check in, as well as on the phone or email for advanced reservations or inquiries. This position is the main point of contact through all departments in the hotel; they will contact housekeeping or maintenance staff when guests report issues or concerns. In addition to providing information on the hotel itself and tours with Major Marine, front desk agents are expected to interact with guests in a friendly, helpful manner in all aspects. Many guest appreciate our staff sharing more information like historical landmarks, hiking recommendations, dinner recommendations, etc. Other duties may be assigned by management as well.
A qualified candidate will exemplify the following knowledge, skills, and abilities:
Other Information
Application Requirements:
Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.
Harbor 360 Hotel
Breakfast Attendant
Breakfast attendants at the Harbor 360 Hotel are expected to maintain a clean, sanitized, and orderly breakfast area. This position will heat, stock, and serve prepared breakfast items, as well as ensure items are fully stocked during breakfast time. They will also be in charge of cleaning the kitchen, and preparing anything necessary for the following day. In addition to these duties, the breakfast attendants will be expected to greet and engage with guests in a friendly manner.
Qualified candidate will exemplify the following knowledge, skills, and abilities:
Other Information
Application Requirements:
Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.
Front Desk Agent
Our Harbor 360 Hotel front desk agents will interact with guests in person, during check in, as well as on the phone or email for advanced reservations or inquiries. This position is the main point of contact through all departments in the hotel; they will contact housekeeping or maintenance staff when guests report issues or concerns. In addition to providing information on the hotel itself and tours with Major Marine, front desk agents are expected to interact with guests in a friendly, helpful manner in all aspects. Many guest appreciate our agents sharing more information like historical landmarks, hiking recommendations, dinner recommendations, etc. Other duties may be assigned by management as well.
Qualified candidate will exemplify the following knowledge, skills, and abilities:
Other Information
Application Requirements:
Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.
Housekeeper
Housekeepers perform a combination of cleaning duties to maintain guest rooms and/or public areas in a clean and orderly manner. Laundry attendants wash, fold and restock all guest linen processed by the housekeeping team daily. Both positions require the ability to work in a fast paced environment and be on your feet for the full eight hours of the shift.
Job Responsibilities:
An ideal team member possesses the following qualities:
Other Information
Application Requirements:
Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.
Night Audit
Our Harbor 360 Hotel night auditors will interact with guests in person, during check in, as well as on the phone or email for advanced reservations or inquiries. This position is the main point of contact through all departments in the hotel; they will contact housekeeping or maintenance staff when guests report issues or concerns. In addition to providing information on the hotel itself and tours with Major Marine, front desk agents are expected to interact with guests in a friendly, helpful manner in all aspects. Many guest appreciate our staff sharing more information like historical landmarks, hiking recommendations, dinner recommendations, etc. Other duties may be assigned by management as well.
A qualified candidate will exemplify the following knowledge, skills, and abilities:
Other Information
Application Requirements:
Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.
Major Marine Tours Crew
Cook
General Function: Ensure high quality dining experience for our customers through professional food preparation and delivery.
Minimum Qualifications: Applicants must meet the following criteria to be considered for a chef position:
Typical Duties and Responsibilities:
Reports to: Chief Chef, Senior Deckhand
Pay Status: Day Rate / Hourly R&M Rate - Seasonal
Contact Info
- Tayja Wright
- tayja@majormarine.com
- (907) 224-8030
- www.majormarine.com
