Major Marine Tours

Seward-based Office Agents interact with customers in person and on the telephone to provide the finest customer service and information on Major Marine Tours. Our primary focus is hospitality; as customer service agents we proudly operate as the face of the company as well as the first impression for our guests. Agents are responsible for managing online, telephone, and ticketing sales, plus ensuring that the boarding process is as prompt and smooth as possible for each of our daily tours. 

Steps of Service:

• Treat every guest like family!  Being friendly and knowledgeable about Major Marine Tours and packages, and also going above and beyond, sharing more information like historical landmarks, hiking recommendations, dinner recommendations, etc. Truly engaged conversations are vital to maintaining the #1 rated tour operator on Trip Advisor.
• Safety before profit - We want each guest to know and trust our brand's commitment to safety. Safety is our number one priority at Major Marine Tours.
• Conscious commitment to the environment. We will use online programs and reporting whenever possible, to minimize our contribution to the waste cycle. Team members are expected to run and gather daily reports via Excel.
• Absolutely no talking bad about other team members. We are a team, and we need each other. A positive attitude is what keeps us engaged and excited to go to work in the morning.  

Application Requirements:

• High school diploma or higher and at least 18 years of age.
• Knowledge of Gmail, Google Sheets/Excel, and general PC Operating Systems.
• Available to work June-August (beginning and end dates will be determined upon hire). 
• Confident verbiage and patient temperament. Previous customer service experience is encouraged. 
• Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.

Besides the general combination of customer service, product knowledge, and sales enthusiasm that is expected from all agents, please feel free to include your special interests (reservations, ticketing, marketing, preferential to mornings or evenings, etc). 

Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.

Major Marine Tours is seeking drivers that demonstrate a positive, team-oriented attitude with the goal to achieve quality customer service. Drives will be providing a safe, friendly and timely daily shuttle service on designated routes around Seward.

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Responsibilities:

• Conduct all activities and decisions according to our five guiding principles:

• Assist guests while boarding or disembarking from company vehicles, and with the handling of their luggage

• Use safe driving techniques and follow all local, state and federal laws while operating company vehicles.

• Gain an understanding and follow all DOT regulations and company policies. This includes conducting pre and post trip inspections and completing all the required paperwork

• Cleaning the interior and exterior of buses on a regular basis 

• Other responsibilities may be assigned as needed

Minimum Qualifications: Applicants must meet the following criteria to be considered for a shuttle  position

• Must be at least 21 years of age by May 1, 2024

• A clean driving record

• Ability to obtain a Department of Transportation medical card

• Be willing to submit to pre-employment, random, post accident, and just cause drug and alcohol testing

• Demonstrate good communication skills - both written and verbal

• Be able to regularly lift and move a minimum of 50 pounds

• Successfully complete a training program

Breakfast attendants at the Seward Gateway Hotel are expected to maintain a clean, sanitized, and orderly breakfast area. This position will heat, stock, and serve prepared breakfast items, as well as ensure items are fully stocked during breakfast time. They will also be in charge of cleaning the kitchen, and preparing anything necessary for the following day. In addition to these duties, the breakfast attendants will be expected to greet and engage with guests in a friendly manner. 

Qualified candidate will exemplify the following knowledge, skills, and abilities:

• Customer service - Knowledge of principles and processes for providing exceptional customer service
• Communication - Professional and active communication with guests and coworkers
• Active listening - Full attention to guests' needs by listening to what others are saying, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
• Detail oriented - Ability to produce quality work in a face-paced environment.

Other Information

• This is a seasonal position
• Pay structure: DOE

Application Requirements:

• High school diploma or higher and at least 18 years of age.
• Available to work mid-April to late September (beginning and end dates will be determined upon hire).
• Alaska state food handlers permit
• Confident verbiage and patient temperament. Previous customer service experience is encouraged. 
• Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.

Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.

Our Gateway Hotel front desk agents will interact with guests in person, during check in, as well as on the phone or email for advanced reservations or inquiries. This position is the main point of contact through all departments in the hotel; they will contact housekeeping or maintenance staff when guests report issues or concerns. In addition to providing information on the hotel itself and tours with Major Marine, front desk agents are expected to interact with guests in a friendly, helpful manner in all aspects. Many guest appreciate our agents sharing more information like historical landmarks, hiking recommendations, dinner recommendations, etc. Other duties may be assigned by management as well. 

Qualified candidate will exemplify the following knowledge, skills, and abilities:

• Customer service - Knowledge of principles and processes for providing exceptional customer service. 
• Communication - Professional use of multiple methods of communication effectively, including in-person, over the telephone, or email.
• Active listening - Full attention to guests' needs by listening to what others are saying, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
• Computer Systems - Basic understanding and comfortability with modern computer systems, Microsoft Word, and POS systems.
• Detail oriented - Ability to produce quality work in a face-paced environment.

Other Information

• This is a seasonal position
• Pay structure: DOE
• Opportunities for full-time status and benefits after 6 months of continued employment.

Application Requirements:

• High school diploma or higher and at least 18 years of age.
• Available to work mid-April to late September (beginning and end dates will be determined upon hire).
• Confident verbiage and patient temperament. Previous customer service experience is encouraged. 
• Able to handle guests' luggage.
• Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.
• Besides the general combination of customer service, product knowledge, and sales enthusiasm that is expected from all front desk agents, please feel free to include your special interests (accounting, sales, marketing, hospitality, preferential to mornings or evenings, etc). 

Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.

Housekeepers perform a combination of cleaning duties to maintain guest rooms and/or public areas in a clean and orderly manner. Laundry attendants wash, fold and restock all guest linen processed by the housekeeping team daily. Both positions require the ability to work in a fast paced environment and be on your feet for the full eight hours of the shift.

Job Responsibilities:

• Removing and collecting linens for laundering and transporting them to designated areas
• Cleaning carpets, furniture, and rugs with a vacuum cleaner
• Dusting furniture and equipment
• Cleaning tiled bathroom floors, showers and toilets
• Using safe cleaning chemical-based products to clean tubs, sinks, countertops, mirrors, toilets, door panels, and shower curtains
• Launder all soiled guest linens
• Fold, stack and organize all laundered guest linens
• Demonstrate a high level of guest service, by responding and taking appropriate action to resolve concerns and complaints of guests
• Ability to move a 50+lb cart

An ideal team member possesses the following qualities:

• Well groomed and on time for work
• Ability to work well with a team in a fast-paced environment
• Good communication skills to relay information to and from management
• Have a friendly and positive disposition
• Ability to read and write the English language
• Housekeepers serve as a representative of our company and must display courtesy, respect, tact and discretion in all interactions with other employees, owners, guests and members of the local community

Other Information

• This is a seasonal position
• Pay structure: DOE

Application Requirements:

• At least 18 years of age.
• Available to work mid-April to late September (beginning and end dates will be determined upon hire). 
• Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.. 

Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.

Our Gateway Hotel night auditors will interact with guests in person, during check in, as well as on the phone or email for advanced reservations or inquiries. This position is the main point of contact through all departments in the hotel; they will contact housekeeping or maintenance staff when guests report issues or concerns. In addition to providing information on the hotel itself and tours with Major Marine, front desk agents are expected to interact with guests in a friendly, helpful manner in all aspects. Many guest appreciate our staff sharing more information like historical landmarks, hiking recommendations, dinner recommendations, etc. Other duties may be assigned by management as well. 

A qualified candidate will exemplify the following knowledge, skills, and abilities:

• Customer service - Knowledge of principles and processes for providing exceptional customer service
• Communication - Professional use of multiple methods of communication effectively, including in-person, over the telephone, or email.
• Active listening - Full attention to guests' needs by listening to what others are saying, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
• Computer Systems - Basic understanding and comfortability with modern computer systems, Microsoft Word, and POS systems.
• Detail-oriented - Ability to produce quality work in a face-paced environment.

Other Information

• This is a seasonal position
• Pay structure: DOE
• Opportunities for full-time status and benefits after 6 months of continued employment.

Application Requirements:

• High school diploma or higher and at least 18 years of age.
• Work 11pm-7am 5 nights a week
• Available to work mid-April to late September (beginning and end dates will be determined upon hire).
• Confident verbiage and patient temperament. Previous customer service experience is encouraged. 
• Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.

Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.

Breakfast attendants at the Harbor 360 Hotel are expected to maintain a clean, sanitized, and orderly breakfast area. This position will heat, stock, and serve prepared breakfast items, as well as ensure items are fully stocked during breakfast time. They will also be in charge of cleaning the kitchen, and preparing anything necessary for the following day. In addition to these duties, the breakfast attendants will be expected to greet and engage with guests in a friendly manner. 

Qualified candidate will exemplify the following knowledge, skills, and abilities:

• Customer service - Knowledge of principles and processes for providing exceptional customer service
• Communication - Professional and active communication with guests and coworkers
• Active listening - Full attention to guests' needs by listening to what others are saying, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
• Detail oriented - Ability to produce quality work in a face-paced environment.

Other Information

• This is a seasonal position
• Pay structure: DOE

Application Requirements:

• High school diploma or higher and at least 18 years of age.
• Available to work mid-April to late September (beginning and end dates will be determined upon hire).
• Alaska state food handlers permit
• Confident verbiage and patient temperament. Previous customer service experience is encouraged. 
• Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.

Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.

Our Harbor 360 Hotel front desk agents will interact with guests in person, during check in, as well as on the phone or email for advanced reservations or inquiries. This position is the main point of contact through all departments in the hotel; they will contact housekeeping or maintenance staff when guests report issues or concerns. In addition to providing information on the hotel itself and tours with Major Marine, front desk agents are expected to interact with guests in a friendly, helpful manner in all aspects. Many guest appreciate our agents sharing more information like historical landmarks, hiking recommendations, dinner recommendations, etc. Other duties may be assigned by management as well. 

Qualified candidate will exemplify the following knowledge, skills, and abilities:

• Customer service - Knowledge of principles and processes for providing exceptional customer service. 
• Communication - Professional use of multiple methods of communication effectively, including in-person, over the telephone, or email.
• Active listening - Full attention to guests' needs by listening to what others are saying, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
• Computer Systems - Basic understanding and comfortability with modern computer systems, Microsoft Word, and POS systems.
• Detail oriented - Ability to produce quality work in a face-paced environment.

Other Information

• This is a seasonal position
• Pay structure: DOE
• Opportunities for full-time status and benefits after 6 months of continued employment.

Application Requirements:

• High school diploma or higher and at least 18 years of age.
• Available to work mid-April to late September (beginning and end dates will be determined upon hire).
• Confident verbiage and patient temperament. Previous customer service experience is encouraged. 
• Able to handle guests' luggage.
• Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.
• Besides the general combination of customer service, product knowledge, and sales enthusiasm that is expected from all front desk agents, please feel free to include your special interests (accounting, sales, marketing, hospitality, preferential to mornings or evenings, etc). 

Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.

Housekeepers perform a combination of cleaning duties to maintain guest rooms and/or public areas in a clean and orderly manner. Laundry attendants wash, fold and restock all guest linen processed by the housekeeping team daily. Both positions require the ability to work in a fast paced environment and be on your feet for the full eight hours of the shift.

Job Responsibilities:

• Removing and collecting linens for laundering and transporting them to designated areas
• Cleaning carpets, furniture, and rugs with a vacuum cleaner
• Dusting furniture and equipment
• Cleaning tiled bathroom floors, showers and toilets
• Using safe cleaning chemical-based products to clean tubs, sinks, countertops, mirrors, toilets, door panels, and shower curtains
• Launder all soiled guest linens
• Fold, stack and organize all laundered guest linens
• Demonstrate a high level of guest service, by responding and taking appropriate action to resolve concerns and complaints of guests
• Ability to move a 50+lb cart

An ideal team member possesses the following qualities:

• Well groomed and on time for work
• Ability to work well with a team in a fast-paced environment
• Good communication skills to relay information to and from management
• Have a friendly and positive disposition
• Ability to read and write the English language
• Housekeepers serve as a representative of our company and must display courtesy, respect, tact and discretion in all interactions with other employees, owners, guests and members of the local community

Other Information

• This is a seasonal position
• Pay structure: DOE

Application Requirements:

• At least 18 years of age.
• Available to work mid-April to late September (beginning and end dates will be determined upon hire). 
• Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.. 

Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.

Our Harbor 360 Hotel night auditors will interact with guests in person, during check in, as well as on the phone or email for advanced reservations or inquiries. This position is the main point of contact through all departments in the hotel; they will contact housekeeping or maintenance staff when guests report issues or concerns. In addition to providing information on the hotel itself and tours with Major Marine, front desk agents are expected to interact with guests in a friendly, helpful manner in all aspects. Many guest appreciate our staff sharing more information like historical landmarks, hiking recommendations, dinner recommendations, etc. Other duties may be assigned by management as well. 

A qualified candidate will exemplify the following knowledge, skills, and abilities:

• Customer service - Knowledge of principles and processes for providing exceptional customer service
• Communication - Professional use of multiple methods of communication effectively, including in-person, over the telephone, or email.
• Active listening - Full attention to guests' needs by listening to what others are saying, understanding multiple points-of-view, asking questions when appropriate, and problem-solving.
• Computer Systems - Basic understanding and comfortability with modern computer systems, Microsoft Word, and POS systems.
• Detail-oriented - Ability to produce quality work in a face-paced environment.

Other Information

• This is a seasonal position
• Pay structure: DOE
• Opportunities for full-time status and benefits after 6 months of continued employment.

Application Requirements:

• High school diploma or higher and at least 18 years of age.
• Work 11pm-7am 5 nights a week
• Available to work mid-April to late September (beginning and end dates will be determined upon hire).
• Confident verbiage and patient temperament. Previous customer service experience is encouraged. 
• Positive attitude and willing demeanor - People wait their whole lives to travel to Alaska, and we are lucky enough to live here and make someone’s dream come true.

Any relevant experience is always a plus, but a willingness to jump in and make it work is a must. Attitude over aptitude.

General Function: Ensure high quality dining experience for our customers through professional food preparation and delivery.

 Minimum Qualifications: Applicants must meet the following criteria to be considered for a chef position:

• Proven food service experience or credentials
• Possess a current CPR certificate and First Aid card (training provided after hiring if needed).
• Basic understanding of vessel operations and the Alaska environment.
• Be willing to submit to pre-employment, random, post-accident, and just cause drug and alcohol testing.
• Be able to regularly lift and move a minimum of 60 lbs.
• Employees are regularly required to sit, stand, walk, see, talk and hear. Frequently they will need to climb or balance, stoop, kneel, crouch or crawl. Employees must be able to work in harsh weather conditions for long hours on a variable schedule.

 Typical Duties and Responsibilities:

• Through training and leadership, gain an understanding of galley systems and maintenance needs in order to facilitate safe and efficient food preparation and quality food service.
• Gain an understanding of pertinent Department of Environmental Conservation regulations and company policy. Coordinate with the management team to ensure that all necessary permits are current. Integrate routine compliance into all aspects of warehousing, food preparation, and delivery. Complete all related paperwork in a professional, accurate, consistent, and timely manner. Be physically on-site and mentally prepared to work as scheduled by the management team.
• Work with the operations team, dock representative, and others to ensure sufficient inventory of food and foodservice items while minimizing loss, and facilitate ordering and restocking in a timely and efficient manner.
• Staff the cook barge and account for barge related inventory in accordance with accounting policy.
• Maintain cleanliness of food service and galley areas.
• Strive to represent Major Marine Tours in a professional and friendly manner whenever interfacing with passengers or community members. 
• This is a dockside position, you will not be on a vessel.  The barge is tied to our dock and all food prep and distribution takes place at the barge.

Reports to:  Chief Chef, Senior Deckhand

Pay Status:   Day Rate / Hourly R&M Rate - Seasonal