Icy Strait Point

Reports to:      Guest Service Supervisor

Category:        Seasonal (May through September)

Salary:            $18 per hour

Position Summary:

Guest Services Representatives ensure guests meet the required excursion requirements, ensure guests sign excursion waivers (as required), announce excursion departures, escort guests to their tour vehicle, and ensure timely departures of assigned tours.

Essential Duties and Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic, and Profitable Tour Destination
• Provide excellent customer service to all Icy Strait Point guests.
• Provide guests with information about all tours available at Icy Strait Point
• Conduct functions, such as:
  • Checking guests’ weight
  • Verifying driver’s license information
  • Ensuring guests fill out waivers, as required.
  • Secure bag check area
  • Other duties as assigned.
• Escort guests to tour vehicles and ensure timely tour departure.
• Communicate clearly with tour guides, drivers, supervisors and management.
• Promote other Icy Strait Point venues, distribute literature and/or sell merchandise.
• Work as greeters to welcome guests and conduct guest orientations.
• Participate in all required trainings, including cross training for Tour Sales Representative and Gondola Operator.
• Assist within programs wherever needed.

Experience, Skills & Qualifications:

• Must have Excellent customer service skills and the ability to communicate with ISP guests and others in a professional, friendly and accurate manner. 
• Prefer experience in the tourism/visitor industry.
• Good problem-solving skills and the ability to think creatively.
• Must be able to work in a team environment.
• Adequate knowledge or willingness to learn about Tlingit culture.
• Guest Service Representatives must be able to learn, retain and relay excursion information. 
• Current First Aid and CPR certification is preferred.

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Applicants must have proof of legal authority to work in the United States.

Position Summary: The Adventure Park Obstacle Course Outfitter are responsible for instructing and leading assigned participant groups Adventure park (high ropes course), as well as, assisting with equipment fitting.

Essential Duties and Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable
• Duties & Responsibilities specific to the Adventure Park.
  • Daily opening and closing of the course.
  • Conduct a daily complete inspection of all course components and all gear.
  • Fit guests with gear correctly and supervise the use of all personal safety equipment.
  • Coach participants in proper climbing and aerial trekking technique
  • Lead a safety briefing and demonstration.
  • Enforce all rules and regulations for the Adventure Park.
  • Monitor participants on the courses.
  • Verbally and physically assist participants on courses.
  • Handle at-height rescue situations.
  • Assist in course maintenance, facility cleaning, customer service, and operation tasks when not working at the park.
• Provide guests with information about the scenery, wildlife, history, culture and geography.
• Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise.
• Participate in all required trainings and safety meetings.
• Maintain a current First Aid/CPR certification.
• Other duties as assigned.

Requirements:

• Capable of working at heights and of moderate physical activity including standing, walking, reaching climbing, and lifting weight in excess of 40lbs; able to visually identify safety hazards.
• Strong commitment to Safety.
• Adequate knowledge or willingness to learn about Tlingit culture and local area (marine life, plants, animals, birds).
• Must have excellent verbal communication; patient and able to lead groups of kids as well as adults.
• Ability to learn, retain and present excursion information to guests in an accurate manner.
• Willing to work outdoors, including during inclement weather.
• This is a safety sensitive position that is subject to drug testing.

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Applicants must have proof of legal authority to work in the United States.

Care Cart Driver transports cruise guests and non-cruise guests to various locations at Icy Strait Point. The driver will ensure guests that have mobility issues are the priority to be transported to different locations on site. The driver is also responsible for remembering the route for the cart and to respond calls in a timely manner.

Essential Duties & Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable
• Provide excellent customer service to all IPS guests
• Provide guests with general information about ISP
• Participate in all required trainings
• Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise
• Work as greeters to welcome guests and conduct guest orientations
• Stand while loading passengers to assist as needed and follow all safety guidelines
• Assist within programs wherever needed
• Other duties as assigned

Requirements:

• Adequate knowledge or willingness to learn about Tlingit culture
• Valid Driver’s license
• Must have good customer service skills and the ability to communicate with ISP guests and others in a professional, friendly, and accurate manner. 
• The Driver must be able to learn, retain and relay general ISP information. 
• Current First Aid and CPR certification is preferred.

Physical Requirements & Work Environment:

• Able to sit for extended periods
• Able to work long hours in peak season with limited time off 
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather when on site.

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.  

Tour Bus Drivers transports cruise guests and non-cruise guests to various locations at Icy Strait Point. The driver will ensure guests are transported to different locations based on the tour and scheduling. 

Essential Duties & Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable
• Provide excellent customer service to all IPS guests
• Provide guests with general information about ISP
• Participate in all required trainings
• Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise
• Work as greeters to welcome guests and conduct guest orientations
• Take tickets, and load passengers
• Assist within programs wherever needed
• Daily fueling and cleaning of vehicles as assigned
• Other duties as assigned

Requirements:

• Adequate knowledge or willingness to learn about Tlingit culture
• Valid CDL Driver’s license with ‘P’ endorsement and no air brake restriction
• Current DOT Medical Certificate
• Must have good customer service skills and the ability to communicate with ISP guests and others in a professional, friendly, and accurate manner. 
• The Driver must be able to learn, retain and relay general ISP information. 
• Current First Aid and CPR certification is preferred.

Physical Requirements & Work Environment:

• Able to sit for extended periods
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather when on site.

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.  

Reports to: Lead Culinary Host 

Category: Seasonal 

Salary Range: $18/hour 

Location: Icy Strait Point 

Position Summary: 

Icy Strait Point Culinary Assistant must be comfortable communicating and conversing with staff and guests. The Culinary Assistant must have the ability to operate a computerized cash register. 

Essential Duties and Responsibilities: 

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable 

• Setting up and sanitizing workstations. 

• Following prep lists created by Lead Culinary Host. 

• Measuring ingredients and seasonings and preparing cooking ingredients for each tour start time. 

• Ensuring all food items are properly stored and easily accessible. 

• Assist with the set up and cleaning for each tour. 

• Assist with keeping track of ingredients inventory. 

• Maintaining a clean, orderly, and sanitized kitchen, including taking out trash. 

• Participate in all required training. 

• Other duties as assigned. 

Requirements: 

• Knowledge of health and safety rules in a kitchen 

• Manual dexterity able to operate cutting tools and kitchen utensils. 

• A team player with good communication skills 

• Patient with an ability to stay positive under pressure. 

• Precious experience in a commercial kitchen desired. 

• Willingness to work a flexible schedule. 

• Have or be able to attain ServSafe Manager Certification and TAP’s Card. 

• Have or be able to attain First Aid/CPR certification. 

• Able to lift 50 pounds, stand for extended periods, and walk 5+ miles daily. 

• Willing to live in a remote, rural community for a minimum of 6 months per year. 

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L 93-638. Applicants must have proof of legal authority to work in the United States. 

Actors provide a leadership role as well as interpretation and narration for guests attending various theater productions. Actors will be cross trained to play all parts in Icy Strait Point Theater Productions and may be required to switch actor assignment schedule if necessary.

Essential Duties and Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic, and Profitable Tour Destination
• Provide excellent customer service to all Icy Strait Point guests
• Provide guests with information about the scenery, wildlife, history, culture and geography
• Provide guests with information about all tours available at Icy Strait Point
• Participate in all required trainings
• Work as greeters to welcome guests and conduct guest orientations
• Assist within programs wherever needed and other duties as assigned

Requirements:

• Adequate knowledge or willingness to learn about Tlingit culture
• Must be able to learn a Tlingit Introduction
• Knowledge of the local area (marine life, plants, animals, birds)
• Must have good verbal communication; patient and able to lead groups of kids as well as adults
• Ability to learn, retain and present excursion information to guests in an accurate manner.
• Ability to project voice to 75-85 decibel level
• Able to sing Tlingit songs and dance
• Basic sewing skill and/or ability to learn
• Ability to function in a theatrical environment (lights, darkness, masks)
• Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise

Physical Requirements & Work Environment:

• Able to lift 25 pounds, stand for extended periods, and walk 5+ miles daily
• Willing to live in a remote, rural community 
• Comfortable traveling by small plane or ferry to and from a remote setting

• Able to walk and drive on gravel roads in inclement weather

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.

The Driver is responsible for transporting guests to and from various tour check points on site.  

Essential Duties & Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination.
• Drive in a SAFE, responsible manner always and keep all equipment in SAFE condition.
• Deliver a first-class experience to all employees, guests and visitors.
• Follow all directives and regulations for keeping and maintaining buses in proper operating mode.
• Clean inside and outside of vehicles as needed and scheduled.
• Complete pre- and post-vehicle inspection checklist.
• Communicate with Compliance Specialist when vehicle needs additional maintenance.
• Track Employee/guest count at all stops so you never leave anyone behind.
• Learn and impart knowledge to guests of all that Icy Strait Point has to offer, including history, tours, food and beverage venues, retail products and venues, what’s available in town, etc.
• Assist employees and guests who need or request assistance in getting on/off bus.
• Participate in all required training.
• Cleaning of other vehicles when needed
• Other duties as assigned.

Requirements:

• Adequate knowledge or willingness to learn about Tlingit culture
• Valid Driver’s license
• Must have good customer service skills and the ability to communicate with ISP employees  guests and others in a professional, friendly, and accurate manner. 
• The Driver must be able to learn, retain and relay general ISP information. 
• Current First Aid and CPR certification is preferred.
• 25 or older is preferred
• Driver for Hire card is preferred

Physical Requirements & Work Environment:

• Able to sit for extended periods
• Able to work long hours in peak season with limited time off
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather when on site.
• Must be under maximum weight guidelines for the vehicle.

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.  

Reports to:      Lead Gondola Attendant

Category:        Seasonal (May through September)

Salary:            $18 per hour

Position Summary:

Gondola Attendant are responsible for the safety of our guests while they are loading, riding, and unloading our gondola cabins, and responsible for making positive contact with ISP guests.  You will be spending your days outside.

Essential Duties and Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic, and Profitable Tour Destination
• Provide excellent customer service to all Icy Strait Point guests, including tours.
• Load and unload guests on the different gondola stations, aiding mobility challenged guests in the safe loading/unloading into the cabins.
• Inform Operator or Supervisor of abnormal or unusual conditions that may adversely affect the safety of the gondola operation.
• Handle crowd control in gondola queue areas.
• Monitors and controls gondola unload area.
• Maintain cleanliness on loading and off-loading area and maze throughout the day.
• Ensure all shut-down procedures are followed, no passengers left on gondola, and that cabins is ready to operate next day.
• Participate in all required trainings, including cross training for Guest Representative and Tour Sales Representative.
• Promote other Icy Strait Point venues, distribute literature and/or sell merchandise.
• Assist within programs wherever needed.

Experience, Skills & Qualifications:

• Willing to work outdoors, including during inclement weather.
• Must have good customer service skills and the ability to communicate with ISP guests and others in a professional, friendly and accurate manner. 
• Able to stand for long periods of time – required.
• Must be safety conscious and able to make quick decisions.
• Guest Service Representatives must be able to learn, retain and relay excursion information. 
• Current First Aid and CPR certification is preferred.
• 1+ years’ experience with intermediate ski/ride skills preferred.
• Good work ethic, dependability, and excellent customer service & communication skills

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Applicants must have proof of legal authority to work in the United States.

Reports to: ATV/Jeep Supervisor

Category: Seasonal

Salary Range: $18 an hour / plus tips

Location: Icy Strait Point

Position Summary:

Icy Strait Point Guides provide a leadership role as well as interpretation and narration for guests departing on Excursions. ATV and Jeep Guides will be cross trained to lead all tours associated with Icy Strait Point and may be required to switch excursion assignment schedule if necessary.  ATV and Jeep Guides are responsible for keeping all vehicles clean and tour ready.

Essential Duties and Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable
• Safely guide guests across uneven graveled road through the Tongass National Forest.
• Perform lead guide, chase guide, and guest representative duties as assigned.
• Care for, clean and maintain ISP equipment, vehicles and facilities in a neat, properly functioning, organized and presentable manner.
• Provide guests with information about the scenery, wildlife, history, culture and geography.
• Provide excellent customer service to all IPS guests.
• Conduct Jeep and/or ATV pre and post trip inspections.
• Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise.
• Participate in all required trainings.
• Maintain a current First Aid/CPR certification.
• Guides will be cross trained to lead all tours associated with Icy Strait Point and may be required to switch excursion assignment schedule if necessary.
• Other duties as assigned.

Requirements:

• Must have previous guide experience.
• Previous outdoor leadership experience is preferred.
• Must have a driver's license with no restrictions and be comfortable driving on graveled roads.
• Awareness of motor vehicles will be beneficial.
• Must be in good physical condition, and be able to preform all required tasks, from guiding to cleaning the equipment.
• Adequate knowledge or willingness to learn about Tlingit culture.
• Must have good customer service skills.
• Must have good verbal communication and presentation skills.
• Ability to learn, retain and present excursion information to guests in an accurate manner.

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Applicants must have proof of legal authority to work in the United States.

Reports to: Kayak & Ocean Raft Supervisor

Category: Seasonal

Salary Range: $18.00

Location: Icy Strait Point

Position Summary:

Icy Strait Point Sea Kayak Guides provide a leadership role as well as interpretation and narration for guests departing on sea kayak excursions.

Essential Duties and Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable
• Safely guide guests by kayak in a dynamic marine environment.
• Perform lead guide, chase guide, outfitter and safety boat duties as assigned.
• Care for and maintain ISP equipment, vehicles and facilities in a neat, properly functioning, organized and presentable manner.
• Provide guests with information about the scenery, wildlife, history, culture and geography.
• Provide excellent customer service to all IPS guests.
• Participate in all required trainings.
• Maintain a current First Aid/CPR certification.
• Guides will be cross trained to lead all tours associated with Icy Strait Point and may be required to switch excursion assignment schedule if necessary.
• Other duties as assigned.

Requirements:

• Must have previous kayaking and/or guide experience.
• Previous outdoor leadership experience a plus
• Must be a competent swimmer.
• Must be in good physical condition, able to lift kayaks comfortably (40-80 lbs), and work outside during cold and wet conditions of Southeast Alaska weather.
• Adequate knowledge or willingness to learn about Tlingit culture.
• Must have good customer service skills.
• Must have good verbal communication and presentation skills.
• Ability to learn, retain and present excursion information to guests in an accurate manner.
• Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise.

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.

Applicants must have proof of legal authority to work in the United States.

Icy Strait Point Culinary Host provides a leadership role as well as interpretation and narration for guests attending the In Alaska’s Wildest Kitchen tour. 

Essential Duties and Responsibilities: 

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles:  BAP: Best, Authentic, Profitable 
• Ability to follow recipes using fresh and canned salmon and halibut.
• Must be able to fillet both salmon and halibut in front of guests.
• Possess cooking skills to teach guests during the tour how to cook the recipes.
• Meets and exceeds Alaska DEC laws and regulations.
• Train and manage staff to carry out a safe and informative tour, to meet and exceed guest expectations.
• Serves as coach to each member of the staff so they operate as an effective team.
• Ensure all staff are educated and trained on safety issues and have proper training on all equipment used; conducts regular safety meetings.
• Is knowledgeable of and clearly communicates to staff all policies and procedures.
• Monitor inventories of tour supplies and order as needed.
• Ensure all program supplies are available and the equipment is in top condition.
• Monitor conditions of facilities and make suggestions for improvement.
• Provide periodic performance evaluations for staff for continued success.
• Provide guests with information about wildlife, history, culture and geography.
• Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise.
• Assist within programs wherever needed.

Requirements: 

• Exceptional customer service.
• Adequate knowledge or willingness to learn about the Tlingit culture.
• Previous knowledge or ability to obtain knowledge of the local area (marine life, plants and animals)
• Must have good verbal communication and presentation skills.
• Ability to learn, retain and present excursion information in an accurate manner.
• Willingness to work a flexible schedule.
• Have or be able to attain ServSafe Manager Certification and TAP’s Card.
• Have or be able to attain First Aid/CPR certification.

Physical  Requirements & Work Environment: 

• Able to lift 50 pounds, stand for extended periods, and walk 5+ miles daily.
• Willing to live in a remote, rural community for a minimum of 7 months per year.
• Comfortable traveling by small plane or ferry to and from a remote setting.

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L 93-638. Applicants must have proof of legal authority to work in the United States. 

Reports to:        Excursion Manager

Category:         Seasonal (March through October)

Salary Range:  $4,000 a month

Location:          Hoonah, AK

Position Summary:

Mountain Top Supervisor is responsible for the daily management of the activities on the Mountain Top. This individual is responsible for overall operations and safety, maintenance, training, auditing, customer service and certifications for the operation on the top of the Mountain, plus any excursion operated there.

Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination.
• Responsible for the supervision of Gondola Attendants.
• Train and manage the staff to carry out a safe operation, to meet and exceed guest expectations.
• Serves as coach to each member of the staff so they operate as an effective team.
• Provides breaks to all employees working on top of the Mountain.
• Liaise with Gondola Operators, Security Staff, Retail, and Food & Beverages operations on the Mountain Top
• Provide periodic performance evaluations for staff for continued success.
• Is knowledgeable of and clearly communicates to staff all policies and procedures.
• Conducts safety drills once a month to ensure all staff are knowledgeable and prepared.
• Analyze current tour timetables and logistics to be able to increase product capacity as well as maintain capacity in master dispatch sheet and FareHarbor (Point of Sales system).
• Monitor inventories of tour supplies and order as needed.
• Ensure all program supplies are available and the equipment is in top condition.
• Monitor conditions of facilities and make suggestions for improvement.
• Assist within programs wherever needed.

Requirements:

• Minimum 5 years working in tourism industry, preferably in Alaska, with emphasis in safety and operations.
• Minimum 2 years' experience in a management/supervisory position.
• Proficient computer skills including Microsoft Office Suite, and aptitude for learning other computer programs.
• Outstanding customer service philosophy and practices.
• Must have attention to detail; display natural leadership ability and qualities; must be assertive and confident.
• Have or be able to attain First Aid/CPR certification, WFR preferred.
• High school or equivalent education with college degree preferred.

Physical Requirements & Work Environment:

• Able to lift 50 pounds, stand for extended periods, and walk 5+ miles daily.
• Willing to live in a remote, rural community for a minimum of 7 months per year.
• Comfortable traveling by small plane or ferry to and from a remote setting.

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.  Applicants must have proof of legal authority to work in the United States.

Reports to:      Sales Supervisor

Category:        Seasonal (May through September)

Salary Range: 18/ hour

Location:         Icy Strait Point

Position Summary:

Tour Sales Representatives promote and sell pier-side tickets to guests for all excursions available at Icy Strait Point.  Tour Sales Representatives will ensure guests meet the required excursion requirements, ensure guests sign excursion waivers as required, and keep accurate records of excursion inventory and departure times.

Essential Duties and Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles:

 BAP: Best, Authentic, Profitable

• Provide excellent customer service to all guests.
• Provide guests with information about all tours available at ISP.
• Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise.
• Work as greeters to welcome guests and conduct guest orientations.
• Sell shuttle tickets, take tickets, and load passengers.
• Participate in all required trainings, including cross training for Guest Representative and Gondola Operator.
• Assist within programs wherever needed.
• Other duties as assigned.

Experience, Skills & Qualifications:

• Must have excellent customer service skills and the ability to communicate with guests and others in a professional, friendly and accurate manner. 
• Prefer experience in the tourism/visitor industry.
• Prefer previous sales experience.
• Present a professional and friendly attitude while working in a fast-paced environment.
• Good problem-solving skills and the ability to think creatively.
• Must be proficient in Microsoft Office programs, and willing to learn online booking systems.
• Tour Sales Representatives must be able to learn, retain and relay excursion information. 
• Must be able to work in a team environment.
• Adequate knowledge or willingness to learn about Tlingit culture.
• Current First Aid and CPR certification is preferred.

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Applicants must have proof of legal authority to work in the United States.

Reports to: Wilderness Excursions Supervisor

Category: Seasonal

Salary Range: $18

Location: Icy Strait Point

Icy Strait Point Guides provide a leadership role as well as interpretation and narration for guests departing on Excursions. Guides are responsible for providing a positive experience for the guest while visiting Icy Strait Point.  Guides will be cross trained to lead all tours associated with Icy Strait Point and may be required to switch excursion assignment schedule if necessary.

Essential Duties and Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable
• Provide guests with information about the scenery, wildlife, history, culture and geography.
• Provide excellent customer service to all guests
• Provide passenger counts, collect tickets and report tour departures for each tour.
• Maintain professionalism on and off tours.
• Be knowledgeable of the daily operations and venues of the site to answer any questions the guest may have.
• Ensure the safety of all Guests on tours.
• Assist Guest Reps when needed.
• Be a positive and enthusiastic member of the Icy Strait Point team.
• Assist in keeping equipment clean and tour ready for upcoming tours.
• Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise
• Participate in all required trainings.
• Maintain a current First Aid/CPR certification.
• Other duties as assigned.

Requirements:

• Adequate knowledge or willingness to learn about Tlingit culture.
• Must be able to learn a Tlingit Introduction
• Knowledge of the local area (marine life, plants, animals, birds)
• Must have good customer service skills.
• Show up on time, well groomed, in uniform and ready to work.
• Must have good verbal communication and presentation skills.
• Ability to learn, retain and present excursion information to guests in an accurate manner.
• Ability to learn and manage tour timings.
• Must be able to follow instructions and complete assignments with minimal supervision.
• Must be willing to work in harsh weather conditions for extended periods of time and work varied shifts as well as weekends and holidays.

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Applicants must have proof of legal authority to work in the United States.

This position requires authorization to work in the US without sponsorship.  

Work on Chichagoff Island as its home to more brown bears than humans, its a place where eagles soar overhead and whales are regularly seen just offshore. Surrounded by towering rainforest and set against the backdrop of mist-shrouded mountains, guests can truly immerse themselves in our wilderness environment.

Pay is $18 an hour plus a season completion bonus of $1200.

Seasonal (April - October in Hoonah, Alaska)  

Summary:

Zip Rider Operator is to ensure that riders are safely prepared to participate in the world’s largest Zip Rider. Icy Strait Point’s Zip Rider is 1,300’ high, over a mile long, moves at speeds up to 60mph and takes approximately 90 seconds from top to the bottom. It’s a rush! There is the “top tower,” where guests arrive by means of a scenic gondola ride before being securely strapped into the harness seat by you, the operator, and there is the “bottom tower” where guests are unstrapped by you, the operator.

Essential Duties and Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles:  BAP: Best, Authentic, Profitable
• Always keep safety foremost in your mind and actions when on the job.
• Duties & Responsibilities specific to the Zip Line
  1. Securely strap guests into harness seat at start of ride and out of harness seat at end of ride. 
  2. Also use a two-check process at the top tower.  One person to secure and one to double check secure of guest.  
  3. From “bottom tower” at end of ride, return harnesses to “top tower.”
  4. From “top tower” retrieve returned harnesses for start of next ride.
• Learn and impart knowledge to guests of all that Icy Strait Point has to offer, including history, tours, food and beverage venues, retail products and venues.
• Participate in all required trainings and safety meetings
• Maintain a current First Aid/CPR certification
• Other duties as assigned

Requirements:

• Adequate knowledge or willingness to learn about Tlingit culture
• Must be able to learn a Tlingit Introduction
• Knowledge of the local area (marine life, plants, animals, birds)
• Must have good verbal communication; patient and able to lead groups of kids as well as adults
• Strong commitment to Safety
• Capable of moderate physical activity including standing, walking, reaching climbing, and lifting weight in excess of 40lbs; able to visually identify safety hazards
• Ability to learn, retain and present excursion information to guests in an accurate manner.
• Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise.
• This is a safety sensitive position that is subject to drug testing.
• Must be 18 years of age or older for the top tower and 16 years of age for the bottom tower.

Physical Requirements & Work Environment:

• Able to lift 25 pounds, stand for extended periods, and walk 5+ miles daily
• Able to lift arms and push and pull a 10-foot pool extended to engage return system.   
• Able to lift arms to grab the harness and pull harness retrieval lines. 
• Willing to live in a remote, rural community 
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.

The overriding responsibility of a bear safety employee is to SAFELY provide a high-quality experience for anyone being transported by bus and on foot at the Spasski Bear Trail, or the ISP Hiking Trail. Bear Safety staff are expected to be able to provide interpretation and narration for guests on bear excursions and answer occasional questions.

Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination.
• Always act in a SAFE, responsible manner and keep all equipment in SAFE condition.
• Deliver a first-class experience to all guests and visitors.
• Effective public speaking when addressing guests, crew or the public.
• Learn and impart knowledge to guests and do site promotion of Icy Strait Point

• Provide excellent customer service to all ISP guests.
• Ensure the safety of all guests on tours.
• Ability to take charge of a crowd in an emergency.

• Other duties as assigned.

Experience, Skills and Qualifications:

• Have or be able to attain First Aid/CPR certification.
• Driver’s License with clean driving record preferred
• Must be insurable with Icy Strait Point (DUI, DWI, negligent or reckless driving citations within the past 5 years is uninsurable).
• Firearm knowledge and experience
• Pre-employment, random, post-accident, and reasonable suspicion of drug and alcohol testing.

• Must be able to learn a Tlingit Introduction, knowledge, or willingness to learn about Tlingit culture.
• Knowledge of the local area (marine life, plants, animals, birds).
• Must have good customer service skills.
• Must have good verbal communication and presentation skills.
• Must pass pre-employment drug testing as well as random drug testing throughout the season
• Ability to stand/walk for up to 12 hours/day w/minimal breaks. Participate in all required training.

 Physical Requirements & Work Environment:

• Able to lift 50 pounds, stand for extended periods, and walk 5+ miles daily
• Willing to live in a remote, rural community 
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather

BEAR SAFETY SUPERVISOR

Reports to:      Security Manager

Category:       Year-Round – 10 month work, paid full year.

Salary Range:  Year-Round 60,000-65,000 with Benefits and bonus potential

Summary:

Bear Safety Supervisors are responsible for all aspects of successfully operating safe sites assigned and responsible for business outcomes, including productivity and profitability.  Bear Safety Supervisors will be responsible for reporting tour activity to management and holding their unit responsible for the highest quality customer service, safe practices and tour delivery.  This position will collaborate closely with excursions leadership team and facilities to ensure objectives of each are achieved/  

Essential Duties & Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination.
• Bear Safety Supervisors will hire, train and supervise a specific team of employees whose function is to deliver high quality tours within their Independent Business Unit.
• Ensures customer service standards are met in assigned unit.
• Ensures high quality and complements the delivery of tour content.
• Ensures compliance with state and federal laws as related to their unit.
• Responsible for maintenance records of equipment. 
• Conducts weekly safety meetings related to their unit.
• Responsible for keeping unit morale high.
• Bear Safety Supervisor will be asked to identify seasonal goals for their unit.
• Bear Safety Supervisor must be willing to work together to ensure the success of the department.
• Other duties as assigned.

Requirements:

• Minimum 5 years working in the tourism industry, preferably in Alaska, with emphasis in safety or wildlife management.  
• Minimum 3 years’ experience managing staff.
• Proficient computer skills including Microsoft Office Suite, and aptitude for learning other computer programs.
• Outstanding customer service philosophy and practices.
• High school or equivalent education with college degree preferred.

Physical Requirements & Work Environment:

• Able to lift 25 pounds, stand for extended periods, and walk 5+ miles daily.
• Willing to live in a remote, rural community. 
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather.
• Desire to develop a career at Icy Strait Point

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.  Applicants must have proof of legal authority to work in the United States.

Keeps all public facilities in a neat and clean condition. Public area attendant promotes a positive image of the site to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems. We are looking for someone to start in March and work until the end of the season, Oct 27th. 

Essential Duties and Responsibilities:

• Cleans interior of buildings, outside site spaces and restrooms.
• Empties ashtrays and urns.
• Cut wood and keep fires going on site
• Polishes furniture and fixtures.
• Keeps the front of the building and site free from trash.
• Washes walls and ceilings, moves and arranges furniture.
• Sweeps, mops, scrubs, waxes, and polishes floors.
• Dust and polishes metal work.
• To perform daily assigned tasks in toilets, buildings, trash, sites, etc.
• To clean and maintain all equipment daily.
• To follow up a special cleaning program
• To report maintenance issues to supervisor immediately.
• To assist Guest in Public Areas when required.
• To have good knowledge of all facilities, hours of operation, Restaurants, shops and function rooms.
• Post caution signs as and when required.
• Responsible to follow departmental policies and procedures.
• Responsible for upkeep of all the equipment which he is using i.e., Vacuum cleaner, trolleys, Scrubbing machine.
• Responsible for maintaining a time schedule for cleaning of their areas.
• Responsible for spring/winter cleaning of their area as per the schedule is given to them.
• Any other duties as assigned by management.

Physical Requirements & Work Environment:

• Must be able to bend, stretch, kneel, and squat.
• Prolonged periods of standing. 
• Must be able to lift 40 pounds at times.
• Must be able to swing an ax and cut wood
• Ability to communicate in English to our associates and guests.  
• Must be able to work safely in a noisy area with many odors present.
• Ability to work in an unheated building.
• Willing to live in a remote, rural community 
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and/or drive on gravel roads in inclement weather
• In Season, the hours can be extended.  

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.  

A Security Officer, is responsible for monitoring the assigned specific area ensuring proper identification, evicting trespassers and writing reports detailing any occurrences during their shift.

Essential Duties and Responsibilities:

The overall duty of a Security Guard is to protect a company’s property, employees, and visitors.

• Monitoring activities in assigned location on the company’s premises regularly to discourage criminals and ensure the environment is safe and secure
• Evicting trespassers and violators and detaining perpetrators while following legal protocols before relevant authorities arrive to take over
• Controlling the entrance and departure of employees, visitors, and vehicles according to protocols
• Providing detailed reports on daily activities and any incidents that may have occurred to management
• Using provided communication devices such as two-way radios in a clear and concise manner
• Performing CPR or first aid when needed

• Any other duties as assigned by management.

Physical Requirements & Work Environment:

• Must be able to bend, stretch, kneel, and squat.
• Prolonged periods of standing or sitting.  
• Must be able to lift 40 pounds at times.
• Ability to communicate in English to our associates and guests.  
• Ability to read, write and count to accurately complete all documentation.
• Must be able to work safely in a noisy area with many odors present.
• Ability to work in an unheated building. 
• Willing to live in a remote, rural community 
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and/or drive on gravel roads in inclement weather
• Must have TWIK card by the time you start work.
• In Season, the hours can be extended.  

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.  

Food & Beverage Supervisor

Reports to:      Food & Beverage Manager

Category:       Seasonal (February - October)

Salary Range: DOE

Summary:

The Food & Beverage Supervisor will plan and oversee the daily operations of the assigned F&B outlet to ensure goals and objectives are achieved. 

Essential Duties and Responsibilities:

• Hires and trains new employees.
• Organizes and oversees the schedules and work of assigned staff.
• Conducts performance evaluations that are timely and constructive. 
• Handles discipline and termination of employees as needed and in accordance with company policy. Plans and organizes daily activities related to food production and operations ensuring high quality and excellent service.
• Measures productivity by analyzing performance data, financial data, and activity reports. Coordinates with other support departments such as human resources, finance, and logistics to ensure successful operations.
• Serve on the line as a cook or a bartender as needed to allow breaks.
• Stays withing labor and cost of goods goals.
• Assists with, or prepares and updates, organizations operations manual and policies.
• Ensure compliance with state and federal agency pertaining to food and alcohol sales.
• Performs other related duties as required.

Physical Requirements & Work Environment:

• Excellent managerial and supervisory skills.
• Extensive knowledge of food & beverage operations management.
• Ability to interpret financial data as needed to set goals.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite or similar software. 
• Bachelor’s degree in Hospitality Management or Culinary Management, Business Administration, or related work experience preferred.
• Two years of related supervisor experience required.

Physical Requirements & Work Environment:

• Must be able to bend, stretch, kneel, and squat.
• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of standing, walking over 5 miles a day.
• Must be able to lift 50 pounds at times.
• Must be able to work safely in a noisy area with many odors present.
• Willing to live in a remote, rural community 
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.  

Summary:

Seasonal Position: March to October

Keeps all public facilities of employee and guest housing in a neat and clean condition. Public area attendant promotes a positive image of the site to employees/guests and must be pleasant, honest, friendly and should also able to address employees/guests requests and problems.

Essential Duties and Responsibilities:

• Cleans interior of buildings, outside spaces and restrooms.
• Empties ashtrays and urns.
• Polishes furniture and fixtures.
• Keeps the front of the building and site free from trash.
• Washes walls and ceilings, moves and arranges furniture.
• Sweeps, mops, scrubs, waxes, and polishes floors.
• Dust and polishes metal work.
• To perform daily assigned tasks in toilets, buildings, trash, sites, etc.
• To clean and maintain all equipment daily.
• To follow up a special cleaning program
• To report maintenance issues to supervisor immediately.
• Post caution signs as and when required.
• Responsible to follow departmental policies and procedures.
• Responsible for upkeep of all the equipment which he is using i.e., Vacuum cleaner, trolleys, Scrubbing machine.
• Responsible for maintaining a time schedule for cleaning of their areas.
• Cleaning linens to prepare for a employee or guests arrival.
• Clean rooms when an employee or guests check out.
• Responsible for spring/winter cleaning of their area as per the schedule is given to them.
• Any other duties as assigned by management.

Physical Requirements & Work Environment:

• Must be able to bend, stretch, kneel, and squat.
• Prolonged periods of standing. 
• Must be able to lift 40 pounds at times.
• Must be able to swing an ax and cut wood
• Ability to communicate in English to our associates and guests.  
• Must be able to work safely in a noisy area with many odors present.
• Ability to work in an unheated building.
• Willing to live in a remote, rural community 
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and/or drive on gravel roads in inclement weather
• In Season, the hours can be extended.  

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.  

Under the general direction of the Director of Mountain Operations and/or the Gondola/ Zipline Maintenance Supervisor and/or Lead, oversees the Gondola operation and supervises the Gondola Attendants as assigned.

Essential Duties and Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles:  BAP: Best, Authentic, Profitable
• Always keep safety foremost in your mind and actions when on the job.
• Familiarizes self with gondola operational procedures; learns and follows proper safety procedures at all times.
• Provides, or assists with training designated employees with subsequent recording of activity; keeps current on proper emergency procedures to be followed and key employees to contact as the emergency response team.
• Serve as a gondola attendant loading and unloading passengers relieving employees for breaks.
• Performs other incidental and related duties as required and assigned.

Physical Requirements & Work Environment:

• Previous experience supervising employees, preferably in a seasonal environment.  
• Standing on concrete or dirt paths extended periods of time required. 
• Sitting in operators’ station for extended periods of time required. 
• Perfect sight with or without correction to see screens, equipment, and gondolas in a distance. 
• Good hearing to hear radio communication in loud environment.  
• Ability to see the colors green and red. 
• Willingness to learn gondola operations as we provide training.  
• Willing to live in a remote, rural community 
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.

A Sales/Cashier is responsible for maintaining Guest Service as per company standard, generating sales, housekeeping, merchandising, signing, pricing, cash register operations (POS) and loss prevention in adherence to all Company Policy/Store standards.

Essential Duties and Responsibilities:

• Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.

• Maintain an awareness of all product knowledge information, merchandise promotions, and advertisements.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.
• Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock.
• Adhere to all Company policies, procedures and practices including signing, pricing, and loss prevention.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Communicate Guest requests to management.
• Any other duties as assigned by management.

Physical Requirements & Work Environment:

• Must be able to bend, stretch, kneel, and squat.
• Prolonged periods of standing, with climbing stairs multiple times a day.  
• Must be able to lift 40 pounds at times.
• Ability to communicate in English to our associates and guests.  
• Ability to read, write and count to accurately complete all documentation.
• Must be able to work safely in a noisy area with many odors present.
• Ability to work in an unheated building. 
• Willing to live in a remote, rural community 
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and/or drive on gravel roads in inclement weather
• In Season, the hours can be extended.  

 Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.