Current Job dates:
Currently recruiting for the season that runs from May 5th, 2024 to September 16th, 2024.
- Establish a relationship with each guest and tour group that will foster strong communication throughout the tour.
- Understand who your guests are and their needs so that you can sympathize and provide the appropriate level of direction. Adapt to each group and be intentional about your delivery.
- Lead a 4 hour driving tour and promote exploration at stopping points.
- Captivate your audience by pulling facts and stories from your wealth of outdoors knowledge to engage and teach your tour group.
- Immerse yourself in Denali and continue to learn and develop your outdoor skills.
- Display self-discipline and cooperative teamwork as you guide alone or with a partner.
- Demonstrate pride in your work and attention to detail. As a guide, you understand that your attitude sets the tone for the entire tour and that after the tour, clean up and preparations are vital for smooth, professional operations.
- Work with the Jeep rental fleet and assist with rental operations.
- Pickup guests at their hotels prior to each tour and drop them off after tour completion.
- Clean Jeeps and transportation vehicles after each tour and perform basic maintenance.
- Desire to live and enjoy a relatively remote area of Alaska for about 4.5 months.
- Ability to drive for 4-6 hours a day, with the majority of the time spent with guests.
- Ability to drive in darkness and in all weather conditions. (snow, rain, and sun)
- Positive attitude while working in the elements and with all personalities.
- Strong communication skills and even better people skills.
- Must have a “Safety First” mentality rather than an "Adventure First" attitude.
- Ability to think calmly and critically in high-stress situations.
- Must be flexible with scheduling and able to work a mix of morning and evening tours.
- Must be willing and able to assist in maintenance as needed.
- Clean Motor Vehicle Record (MVR).
- First Aid and CPR certified.
- 2-5 years experience working in customer service.
- Experience working in seasonal tourism a major plus.
- Familiarity with Denali National Park history, landscape and wildlife.
- Prior visitation to Alaska.
- All Jeep Excursions Guide responsibilities and accountabilities.
- Assisting the GM with most day-to-day operations of Denali Jeep.
- Able to manage guides.
- Understand the tour operations and schedule.
- Provide assistance in ordering/inventory.
- Be able to help Denali Park Adventures mechanic with routine and daily maintenance of Jeeps, and other company vehicles as needed.
- Be knowledgeable of the safety protocols and procedures.
- Van/bus driving.
- Minimum 5 years working in customer service, tourism industry preferred
- Minimum 1 year working as a tour guide in some capacity
- Clean Motor Vehicle Record (MVR).
- Ability to work on feet for up to 10 hours a day.
- Must have a “Safety First” mentality
- Flexibility with scheduling.
- Ability to think calm and critically in high-stress situations.
- Ability to maintain and project a positive attitude in all weather conditions.
- Ability and willingness to coordinate and assist in maintenance as needed.
- Strong, professional written and verbal communications skills.
- Experience managing in a fast-paced, guest service atmosphere.
- Experience in shuttle driving.
- General knowledge of Jeep maintenance
- Familiarity with Denali National Park history, landscape and wildlife.
- Prior visitation to Denali.
- Establish a warm and friendly relationship with guests in person, on the phone, or via e-mail. You will be required to actively engage with local foot-traffic.
- Manage reservations through an online reservation system and conduct retail sales including the management of cash, credit cards, and POS system.
- Work with independent travel agents, cruise lines, and online booking companies to complete third-party reservations.
- Be knowledgeable of all tours offered by Denali Park Adventures to assist customer reservations and properly answer all customer inquiries.
- Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements.
- Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.
- Effectively communicate with Shuttle Drivers and Tour Managers to convey reservation changes and address any additional needs of the guests.
- Review reservations and tour manifests for accuracy.
- Work as a team with other Tour Representatives.
- Assist with facility upkeep and maintenance including cleaning and organizing.
- You may be required to help transport guests to the tour launch location. This means being able to engage with people outside of the office setting.
- The workday starts at 6:45am and goes to 9:30pm or later during peak season.
- In order to stay current on the actual tour experience, routine participation on Denali Park Adventures’ tours is required.
- High school degree or equivalent and at least 18 years of age.
- Position uses company vehicles, so clean driving history and motor vehicle record is needed.
- Strong customer service orientation.
- Ability to establish warm and friendly relationships with guests.
- Strong oral and written communication skills.
- Proficient computer skills and previous cash register/POS experience.
- Always maintain professional appearance and represent the company in a positive way.
- The ability to work well under stress and adapt quickly to changes.
- Must be able to stand for 6 to 8 hours a day in all weather conditions.
- Ability to work in a small group, small office setting.
- Daily routine machine checks including tire pressure, oil checks, air filters.
- Cleaning air filters
- Oil changes
- Tire Patching, Changing and Balancing
- On trail machine recovery, changing flat tires, broken tire rods etc.
- Machine power washing.
- Loading and unloading fleet machines on trailers.
- Routine maintenance for new model Jeep Wranglers, and Shuttle Vehicles including tire rotations, oil changes, patching chipped windshields, battery testing, etc.
- Logging shop inventory
- Working in conjunction with company GMs to plan required projects
- Pre and Post Season assistance with de-winterization and winterization of machines.
- Ability to work independently and be self-motivated
- Must have strong verbal communications skills
- Must have strong organizational skills
- Some experience in a customer service environment
- A safety-first attitude
- 2-5 years’ experience working in an automotive and/or ATV shop
- Familiarity with fleet management software
- Experience working on Yamaha, and Polaris UTV and ATV’s, as well as Jeep vehicles
- Basic computer and mobile technology literacy
- Experience working in seasonal tourism/ communal housing setting is a major plus
- Prior visitation to Denali
- Experience conducting routine services and vehicle maintenance
- Ability to effectively troubleshoot and diagnose issues
Jeep Excursion Guide
For you, trekking outdoors isn't just a weekend hobby, it's a way of life. You find yourself most at home in nature and are constantly inviting friends and newbies on your next adventure. At Denali Jeep Excursions, you can use your skills and your passion to create the summer of a lifetime! Denali is a once-in-a-lifetime vacation and guests deserve to have a professional, knowledgeable guide help them navigate the Denali wilderness. There are so many ways to experience Denali but our unique challenge is to cover a massive, rugged area in limited time. We use Jeep Wranglers to comfortably transport our guests to some of the most photographic sights along the Denali Highway, including the Great One, Denali.
Key Responsibilities and Accountabilities:
Required Qualifications:
Preferred Qualifications:
DOE - Starting at $16 Hourly wage ($14 hourly base + $2 end of season bonus) + TIPS! (tips will add at least $6-10/hour!) + Single Room Housing
Jeep Tour Assistant Manager
As the Denali Jeep Assistant Tour Manager, you will be a point of contact between the GM and the rest of the guides. You will also be the go-to person when the GM is not around or on a day off. The other times you will be scheduled for guiding tours, and helping with guest transportation to and from the lodgings and tour launch site.
Key Responsibilities and Accountabilities
Required Qualifications (in addition to Jeep Tour Guide qualifications)
Preferred Qualifications (in addition to Jeep Tour Guide qualifications)
Pay is DOE - starting at $17 per hour wage ($15 hourly base + $2 end of season bonus) + Tips
Tour Representative
Tour Representatives provide guests with the first impression of Denali Jeep and Denali Park Adventures whether it is in person at the Tour Office, over the phone, or through an email. They don't just naturally excel at interacting with people, they love meeting and chatting with folks from all over the world! Tour Representatives are responsible for taking online and over-the-phone bookings, answering customer inquiries, and maintaining tour schedules using an online reservation system. They greet customers, check individuals and groups in, assist with retail sales, and prepare individuals and groups for their tour. Central to the role is networking with a variety of agents, from large cruise ships to small travel agencies, and coordinating guest itineraries with other adventure companies in Denali. Built-in incentives and bonuses make for a workplace where the highly motivated can flourish. This position is great for people who enjoy order and routine, find humor in daily life, love to make others happy and enjoy engaging with all people.
Key Responsibilities and Accountabilities:
Required Qualifications:
$17 Hourly wage ($15 hourly base + $2 end of season bonus)
Fleet Technician
Are you interested in spending the summer in Alaska but like to be behind the scenes? Maybe you grew up working on cars, dirt bikes, and ATVs and want to further your knowledge on the subject? Denali might be the opportunity for you to do just that. Fleet mechanics are a cornerstone position in helping us have a successful summer at Denali Park Adventures, as they are the driving force behind keeping our machines healthy so our guests can stay happy! With a fleet pushing 100 vehicles, and a multi-tiered pay scale there is a lot of room for growth in the company and plenty to do to keep you busy, so if you love working with your hands, and on engines, but want to do it in a beautiful place we might be just what you’re looking for.
Key Responsibilities and Accountabilities
Required Qualifications
Preferred Qualifications
Pay is DOE (depending on experience) - starting at $18 per hour wage ($16 hourly base + $2 end of season bonus)
How to Apply
Please visit our Work in Denali website for more information or apply online for summer work is the link Apply link below.
Contact Info
- work@experiencedenali.com
- (907) 683-5337
- www.workindenali.com
