Custer State Park Regency CSP Ventures

Are you a night-owl and enjoy front desk? The night auditor is responsible for closing out each days transactions.

• Performs checks and balances for the front desk, restaurant, and/or store prescribed by the corporate accounting office staff to close out the day's business.
• Performs routine walk-through of lodge for security checks. 
• Is family with the property and all of its services, including dining room menu.
• Prepares audit on computer system; completes location daily sales figures.
• Knowledge of Night Audit and Hotel/Motel Accounting Procedures helpful; Accounting Procedures helpful; knowledge and use of computer equipment required.

Are you a local or living seasonally in Custer County and looking for a part-time position? 

We are looking for outgoing, friendly, dedicated individuals to drive chuckwagon participants to their dinner location. 

• Must be 18 or older. 
• Clean driving record. 
• Possess the skills to drive a truck and trailer. 
• Hours range from 3 p.m.-8:30 p.m.; based on seasonality. 
• Must be available to drive 4-5 nights per week!  

Be part of a Blue Bell tradition. The old-fashioned hayride takes guests on a 45-minute scenic wildlife tour on the park's beautiful backroad to a mountain meadow canyon for a chuck wagon feast. On the way, guests sing along to classic country and folk music!

• Musical skills; experience in public performance. 
• 5 nights/week; 3 p.m. to 8:30 p.m.
• Prefer age 18+ but will consider impressive younger performers.
• Duets also considered in lieu of solo artists. 
• Each night will consist of a 45-minute wagon ride, where you are the performer for up to 30 guests. All wagons meet up in a beautiful canyon for an hour-long dinner show with audience interaction. Then, a 20 minute wagon ride back to Blue Bell Lodge with solo entertainment to close the evening. 
• Wagon is open-air (no loose sheet music). 
• Wagon ride down to Parker Canyon is on a gravel road and tends to be bumpy. Anyone reading music, please plan accordingly. 
• Folk/old country songs encouraged. 
• Please fill-out the application. Those moving forward in the interview process will be contacted and scheduled a time to audition with the lead entertainer. 

Are you extra-efficient? Okay working by yourself or as a team? We're on the lookout for banquet expertise to help set-up and tear-down events. 

• Must be 18 or older. 
• Able to drive a truck and bumper pull trailer to haul tables and chairs. 
• Able to lift a minimum of 50 pounds. 
• Willing and able to read an event layout diagram and set the event space accordingly. 
• Wanting to work early in the mornings/late at night and still have your daytime free to explore the Black Hills!
• Weekend heavy schedule. 
• Will start at $13/HR plus gratuities!

Are you looking for a fast-paced, fun environment, with a touch-of-class and attention-to-detail? We are on the search for a handful of bartenders willing to provide excellent guest service.

• Must be 21 years of age or older; strong communication skills, ability to calculate guest bills, and balance the register.
• Take pride in their work and bar area; clean and stock accordingly, arrange bottle and glasses to attractively display customer choices. 
• Garnish drinks with slices and pit fruits. 
• Serves wine, draught or bottled beer. 
• Is excited and knowledgeable of Custer State Park Resorts, the property, services, and activities. 

Are you looking for a fast-paced, fun environment, with a touch-of-class and attention-to-detail? We are on the search for a handful of bartenders willing to provide excellent guest service.

• Must be 21 years of age or older; strong communication skills, ability to calculate guest bills, and balance the register.
• Take pride in their work and bar area; clean and stock accordingly, arrange bottle and glasses to attractively display customer choices. 
• Garnish drinks with slices and pit fruits. 
• Serves wine, draught or bottled beer. 
• Is excited and knowledgeable of Custer State Park Resorts, the property, services, and activities. 

Are you looking for a fast-paced, fun environment, with a touch-of-class and attention-to-detail? We are looking for hard-working and dedicated bussers. 

• Carries dishes from dining room to kitchen; vice versa. 
• Wipes tables, replaces soiled linens.
• Sets/re-sets tables with speed and accuracy; strong communication skills. 
• Replenishes supply of clean linens, silverware, glassware, and dishes.
• Makes coffee and refills juice dispensers. 
• Occasionally serves ice water, coffee, water, butter, etc. 
• Keeps work areas neat and uncluttered.
• Sweeps and mop floors. 

Are you ready for a fast-paced seasonal position? Dishwashers are vital members of our daily operations team. 

• Scrapes food from dirty dishes, pre-sprays, and washes by hand or through dishwashing machine. 
• Keeps dish storage areas fully stocked. 
• Maintains cleanliness and operational readiness of dishwashing machine.
• Sweeps and mops kitchen.
• Cleans and sanitizes equipment, worktables, walls, refrigerators, and cutting blocks. 
• Removes trash. 
• Steam cleans and hoses out garbage cans. 
• Transfers supplies and equipment between storage and work areas. Sets up banquet tables.
• Unloads trucks delivering supplies and food. 

Our seasonal Event Captains/Banquet Captain positions are a great resume-builder and foot in the door to those who are interested in Event Management, Catering, F&B Management and/or Sales. As one of the most reputable full-service destination resorts in the Midwest, CSPR is host to many of the industry’s top accounts in the travel & tourism industry; executive retreats; state and national conferences; and we are the Black Hills’ #1 full-service wedding destination. Our Event Captains take over as the primary day-of contacts for all of the aforementioned private group catering functions booked at Custer State Park Resort.

These key positions report directly to the lodge operations manager, and are supported by the CSPR sales & catering office, so that each event is executed seamlessly and professionally from start to finish. This position is paid a regular wage, and is strongly commissioned; ask for details. The ability to execute a banquet function independently from start to finish is a must. 

Summary of duties include:

• Responsible for managing all banquet facility set-up, teardown, cleanliness, supply & linen order/inventory, and thorough organization.
• Coordinates with the day-of event contact on all aspects of the banquet function from start to finish, as indicated on the provided Banquet Event Order & event diagram provided by the Catering Manager.
• Schedules all banquet staff & manages proper tip-out in accordance with company guidelines and as approved by the lodge operations manager and Director of Operations.
• Coordinates with the CSPR Bar Manager to schedule and work with banquet bartending staff.
• Supports scheduled bartenders as necessary.
• Responsible for thorough BEO & Timeline review with Catering Manager prior to Event to ensure success.
• Follows up each event with a detailed Banquet Recap to the Catering Manager.
• Ensures proper counts are recorded, submitted, and rung through the PMS for on-consumption items, host bar tallies, and any additional incidentals.
• Conduct pre-function meeting with servers and review all information pertinent to setup and service of function
• Manages the timeline of the event and coordinates with Banquet and Kitchen Teams to ensure event is progressing as scheduled.
• Ensure all closing duties for staff are completed before staff sign out
• Ability to respond quickly and professionally to guest requests, and make solid decisions independently that benefit both the client and the company.
• Effective & respectful communicator with clients, staff, and management.
• Demonstrates a strong ability to solve operational problems and delegate tasks to banquet staff.
• Heavy nights and weekends.
• Banquet serving experience required.
• Bartending experience a plus.

Each or our lodges is equipped with its own unique menu. With exquisite South Dakota cuisine, the tone has been set for our servers excellent customer service and attention-to-detail. 

• Is thoroughly familiar with menu items and service procedures. 
• Presents the menu, answers questions, and make suggestions regarding food and service.
• Uses a POS system to order food, beverages, and prints out tickets for guests. 
• Serves patrons food, cocktails, and wine. 
• Ladles soup, tosses salads, portions pie and desserts, brews coffee and performs other services determined by each unique lodge setting. 
• Clears and resets counters/tables at conclusion of each course. 
• Clears and sets dining room tables as needed. 
• Able to lift food trays. 
• Completes side-work and cleaning responsibilities. 

Each of our lodges has its own unique dining experience. As a host/hostess you are the face of the restaurant. The person that greets guests first and provides a great first impression. 

• Is familiar with dining room menu and service procedures.
• Takes reservations and inquiries over the phone. 
• Schedules dining reservations and arranges parties/special services for dinners.
• Seats guests to minimize the dining room and be fair to the serving staff. 
• Greets guests, escorts them to tables, and provides menus.
• Prepares beverages and expedites food orders.
• Operates POS system.
• Keeps work and dining area clean and uncluttered. 

Do you love food? Would you like to share that love and passion for food with guests from all over the world? We are searching for line cooks who will lead by example. 

• Knowledge of food and beverage menus, food preparation, and presentation. 
• Responsible for all product preparation and cooking to company recipe, presentation and quality standards. 
• Serves as a role-model in terms of attitude, behavior and appearance. 
• Actively supports and works to inspire on-shift staff while maintaining a professional working relationship. 
• 2 years food service experience; responsibilities in food and labor costs, expert knowledge of kitchen equipment and health codes. 

Are you ready for a fast-paced seasonal position? Prep cooks are vital members of our daily operations team.

• Work either on the restaurant kitchen or banquet kitchen prep line.
• Properly demonstrate all company product preparation, weighs, measures, and mixes ingredients according to recipe to prepare all foods for line or banquet cooking. 
• Demonstrate different cooking techniques: baking, roasting, or steaming for meats, fish, vegetables, and other food.
• Washes, peels, cuts, and seed vegetables and fruits. 
• Cleans, cuts, and grinds meats, poultry, and seafood. 
• Carries pans, kettles, and trays of food to and from work stations, stove and refrigerator. 
• Clean, sanitize, and maintain the general kitchen area, all cooking and kitchen equipment, walk-ins, coolers, and storerooms. 

Do you love food? Would you like to share that love and passion for food with guests from all over the world? We are searching for Sous Chefs who will lead by example. 

• Knowledge of food and beverage menus, food preparation, and presentation. 
• Responsible for all product preparation and cooking to company recipe, presentation and quality standards. 
• Serves as a role-model in terms of attitude, behavior and appearance. 
• Actively supports and works to inspire on-shift staff while maintaining a professional working relationship. 
• 2 years food service experience; responsibilities in food and labor costs, expert knowledge of kitchen equipment and health codes. 
• Assists Chef in all phases of kitchen operation. 

Custer State Park Resort has many different accommodation options. From our cabins, to hotel rooms, ranch houses, to historical stays; we like our guests to feel right at home. Our housekeeping staff is the frontline to hospitality. 

• Maintains guest room rentals.
• Cleans rooms, lobbies, restrooms, stairways or other areas.
• Sweeps or vacuums floors. Dusts furniture. Washes walls, windows, doors, mirrors and counters. Cleans bathroom showers and stools.
• Changes bed linens and towels. Empties trash.
• Physical demands: grasping, standing, writing, sitting, walking, repetitive motions, listening and hearing ability and visual activities. Must be able to lift and move 25 lbs. and occasionally lift 50 lbs. Must provide great customer service. 

The exterior of our various lodges, cabins, ranch houses, wedding and event venues must also have a well-groomed appearance. Lawn and Grounds is vital to maintaining our exteriors. 

• Cuts lawns, trims and edges around walks, flower beds, and walls.
• Prunes shrubs and trees to shape and improve growth or remove damaged leaves, branches, or twigs. 
• Is self-motivated and works well independently. 
• Cleans grounds and removes litter. 
• Shovels snow from walks and driveways. 
• Plants grass, flowers, trees and shrubs as directed by General Manager. 
• Repairs fences, gates, walls and walks. 
• Sharpens tools such as weed cutters, edging tools, and shears. 
• Makes minor repairs on equipment such as lawn mower, spreader and snow removal equipment. 

The dining room manager is responsible for supervising and coordinating activities of dining room personnel to provide fast and courteous service.

• Oversees the proper arrangement of the tables, chairs, service stands, and service equipment. Inspects table settings to be sure that each is properly arranged and that each conforms to the standards of the operation. 
• Assigns the service stations with fairness and a sense of balance for workload and tips, taking into account distance from the kitchen, number of seats, desirability of dining room location, and station arrangement. 
• Works out any communication difficulties with the kitchen and keeps service staff aware of items that have been sold out or are in short supply. 
• Supervises the service staff in controlling payment of guest checks, the proper handling of credit cards and controlling food from the kitchen. 
• Supervises the service and sets the standard for the decorum of the service staff. 
• Completes daily reports as needed or directed. 
• Completes month-end inventories as needed or directed. 

Are you interested in hospitality? Are you ready to hone your skills in a variety of departments? Managers in Training gain knowledge and experience required for promotion to management positions under direction of experienced personnel. 

• Receives training and performs duties in several departments such as dining room, kitchen, front desk, housekeeping, lounge, meeting rooms and banquet facilities. 
• Learns line and staff functions, operations, management viewpoints and company policies and practices that affect each phase of the resort business. 
• Works long hours; frequently moves from department to department as the need arises, to support fellow staff members in achieving company mission. 

Variety of manager, assistant manager, supervisory positions are offered on occasion, usually by special announcement

All calls regarding accommodations are sent to central reservations. This hustling and bustling department helps guests find and select the perfect stay!

• Exceptional phone etiquette skills.
• Is proficient in computerized reservation accounting system
• High degree of efficiency and accuracy in making and changing reservations.
• Is able to answer or find the answer to a variety of inquiry regarding Custer State Park, its lodges, and park activities.  
• Strong listening and communication skills required. 

As a front desk agent, you are the first to meet guests. We are searching for individuals with excellent customer service and the ability to resolve problems arising from guest comments or concerns. 

• Is familiar with all lodges and activities in Custer State Park. 
• Works closely with central reservations staff to receive reservations and monitor changes. 
• Monitors the posting of payments and charges to ensure their accuracy and completeness. 
• Works on a continual basis with housekeeping and maintenance departments regarding current status of available rooms/cabins. 
• Answers inquiries pertaining to resort policies and services, and park activities. 
• Able to accurately handle cash and credit cards; operates office equipment; cleans, stocks and inventories; efficiently handles telephone system.

Within Custer State Park Resort, we have many gift stores that need outgoing, personable associates.

• Is thoroughly familiar with the property and all of its services. 
• Is thoroughly familiar with grocery and gift store items.
• Verifies minimum legal age of any patron attempting to buy alcoholic beverages or tobacco products. 
• Operates cash register and credit card machines. 
• Stocks and inventories.
• Keeps store clean and uncluttered. 

Store Manager's engage in selling Custer State Park specific lines of merchandise and groceries. Store Manager's directly supervise 4-12 associates and perform the following duties:

• Trains personnel on personal presentation, suggestive selling techniques, and in-depth knowledge of entire inventory.
• Responsibilities include planning, assigning and directing work. Appraising store associate's performance; rewarding and disciplining.
• Addresses complaints and resolves problems.  
• Reports, requests, and reorders inventory under our guidelines. 
• Ensures compliance of associates with established securities, sales and recordkeeping procedures and practices.
• Steps in to perform work of subordinates when needed. 
• Answers customer complaints or inquires. 
• Handles cash and change needs. Completes daily reports and deposits. 
• Is responsible for receiving merchandise, and the accuracy of reports and invoices. 
• Requires one year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience. 
• Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. 

Within Custer State Park Resort, we have many gift stores that need outgoing, personable associates.

• Is thoroughly familiar with the property and all of its services. 
• Is thoroughly familiar with grocery and gift store items.
• Verifies minimum legal age of any patron attempting to buy alcoholic beverages or tobacco products. 
• Operates cash register and credit card machines. 
• Stocks and inventories.
• Keeps store clean and uncluttered. 
• Helps prepare all to-go food including fruit cups, pizzas, chili, and rotating specials, etc. 
• Keeps kitchen clean and stocked; ready to go for the next business day.