Custer State Park Regency CSP Ventures
Custer State Park Regency CSP Ventures
As an authorized concessionaire of South Dakota’s Department of Game, Fish & Parks, Regency CSP Ventures Limited Partnership operates 4 major resorts: State Game Lodge, Blue Bell Lodge, Legion Lake Lodge, Sylvan Lake Lodge.
Within the beautiful, 71,000 acre Custer State Park in the heart of the Black Hills of South Dakota.
- Location
- South Dakota
- Season
- Summer and Fall
- Staff size
- 350
- Housing
- Whether included in the compensation package or provided at a cost, housing is provided for staff.
- Family housing available
- No
- Meals
- Provided
- Cell phone service
- Some, ask for details
- Internet access
- Intermittent
About Custer State Park Regency CSP Ventures
The State Game Lodge was built in 1920-21. The unique architecture, woodwork, and stonework of the building, along with its stature as the "Summer White House" for Presidents Coolidge and Eisenhower have combined to give the State Game Lodge a listing in the National Register of Historic Places. The setting of the State Game Lodge is a beautiful mountain valley surrounded by ponderosa pine forest. Grace Coolidge Creek winds through the valley offering excellent trout fishing and the refreshing rewards of a babbling brook.
Blue Bell Lodge, situated along Fresh Creek at the base of Mt Coolidge, offers a quiet, relaxing atmosphere amidst the towering ponderosa pines. Blue Bell Lodge was built in the early 1920s by an executive of the Bell Telephone Company and is named after the symbol of that company; a bluebell. Rustic cabin accommodations combined with guided horseback rides from our Blue Bell Stables, and Hayride/Chuckwagon Cookouts give you a true Western flavor.
Legion Lake Lodge dates back to 1913 when Custer State Park was a Game Preserve in Custer State Forest. The area was leased by several American Legion Posts and a house was built along the creek to accommodate their visits. The lake quite naturally affords excellent fishing, swimming, and boating (rentals available). It is a water stop for many of the wildlife in the Park. The lake mirrors the ponderosa pine forest and sheer rock walls that surround it, affording wonderful photo opportunities.
Sylvan Lake Lodge The original hotel was opened in July of 1895. In 1937, the current hotel was opened. An additional 12 rooms were opened in 1991. Fishing, swimming, boating, hiking, snowmobiling, and rock climbing in and around Sylvan Lake make it the hub of the active adventurers in Custer State Park. Sylvan Lake's designation as the "Crown Jewel of the Black Hills" is quite befitting this spectacular corner of Custer State Park.
Ideal Candidate
We are committed to providing first-class service in all our resorts. To achieve this, our staff members need to make a similar commitment to excellence. Previous experience in the guest service industry is a plus. However, a willingness to work hard, a sincere enjoyment in working with people, and the ability to take pride in a job well done can make up for limited work experience.
Resort work is often demanding and very challenging. Hours can be long and hard. Sometimes, schedules or job assignments must shift to accommodate last-minute needs. We need people who learn quickly and who perform responsibly. And, if you are dependable, sensible, respectful, respectable, and flexible, we want to talk with you!
If you are a student looking for a great place to spend the summer, this may be it, but only if you remain aware that you are not on vacation, you are here to work. Supervision and discipline are as much a part of being here as are freedom and privileges.
You must be 16 years of age or older upon the day you report to work. Staff members who live in dorms should be a minimum of 18 years of age.
Because we have a commitment to maintaining a drug-free workplace, employment with the Company is conditional upon your agreement to submit to random and/or reasonable cause drug and alcohol testing.
You must be able to provide proof of eligibility to work in the US. most staff members meet this requirement with a combination of an original Social Security card, a copy of their birth certificate, a driver's license or state ID card, and/or passport.
International students must apply through a student exchange program and must have a valid J-1 visa, Form IAP-66, and a Social Security card before arrival.
H2B petitioners are selected through MTL International; contact MTL International if interested. *H2B's do not apply on CoolWorks!
Room and Board
Due to Custer State Park’s location and the distance to outside housing, most of our seasonal staff is housed within the Park. We also provide three meals per day to all staff members who take advantage of the meal plan.
Because of the limited number of RV sites available in our employee housing areas, we strive to occupy all RV sites with two (2) persons per site with both persons being employed by Regency CSP Ventures Limited Partnership. RV sites that do not include the meal plan are $220/month.
There is a small deduction from your check for South Dakota sales and use tax only on the amount allocated to meals (currently 4% or $14.40 per month). Room and board total per person is $440/month (this includes three meals per day.)
Meals are served daily in employee dining areas. Due to the large number of meals prepared each day, we cannot promise to accommodate vegetarian and restricted diets.
Employee lodging facilities vary widely from one location to another; some are new and some have been in use for many years. While not elegant, staff quarters are adequate.
Employees will provide and maintain their own bedding and towels. Seasonal employees will be assigned quarters to share with one or more roommates. Residents are expected to respect visitation restrictions, night-time quiet hours, and maintain the cleanliness of the facilities. The Company is not liable for loss of personal effects and we recommend that you do not bring items of extreme value.
Dormitory housing for married couples is limited and available only when both work full time. We do not provide housing for families with children, and non-staff guests or family members may not stay in staff quarters.
All dormitory complexes are designated “Drug-Free Zones” and are smoke-free. Management reserves the right to inspect any dormitory room at their discretion.
A $240.00 uniform and dormitory cleaning and damage deposit will be required from all employees. This amount will be deducted from the employee’s FIRST three paychecks and will be refunded if housing is undamaged and all uniforms are checked in upon departure. It is the employee’s responsibility to have their room inspected for damage and cleanliness both on arrival and departure to be assured of this refund.
Getting Here and Getting Around
Employees must provide their own transportation to and from Custer State Park. Seasonal employees will be provided a vehicle park permit that is good only to get to and from their work areas. A vehicle park license, which would be needed to drive in the park in areas other than your work area, will be available.
Please consider the cost of your round-trip transportation before submitting your application. The nearest large airport is in Rapid City, South Dakota. At the beginning and end of your employment, we will be happy to provide transportation from the bus depot or airport in Rapid City to your work location.
Current Job Openings
- Performs checks and balances for the front desk, restaurant, and/or store prescribed by the corporate accounting office staff to close out the day's business.
- Performs routine walk-through of lodge for security checks.
- Is family with the property and all of its services, including dining room menu.
- Prepares audit on computer system; completes location daily sales figures.
- Knowledge of Night Audit and Hotel/Motel Accounting Procedures helpful; Accounting Procedures helpful; knowledge and use of computer equipment required.
- Must be 18 or older.
- Clean driving record.
- Possess the skills to drive a truck and trailer.
- Hours range from 3 p.m.-8:30 p.m.; based on seasonality.
- Must be available to drive 4-5 nights per week!
- Musical skills; experience in public performance.
- 5 nights/week; 3 p.m. to 8:30 p.m.
- Prefer age 18+ but will consider impressive younger performers.
- Duets also considered in lieu of solo artists.
- Each night will consist of a 45-minute wagon ride, where you are the performer for up to 30 guests. All wagons meet up in a beautiful canyon for an hour-long dinner show with audience interaction. Then, a 20 minute wagon ride back to Blue Bell Lodge with solo entertainment to close the evening.
- Wagon is open-air (no loose sheet music).
- Wagon ride down to Parker Canyon is on a gravel road and tends to be bumpy. Anyone reading music, please plan accordingly.
- Folk/old country songs encouraged.
- Please fill-out the application. Those moving forward in the interview process will be contacted and scheduled a time to audition with the lead entertainer.
- Must be 18 or older.
- Able to drive a truck and bumper pull trailer to haul tables and chairs.
- Able to lift a minimum of 50 pounds.
- Willing and able to read an event layout diagram and set the event space accordingly.
- Wanting to work early in the mornings/late at night and still have your daytime free to explore the Black Hills!
- Weekend heavy schedule.
- Will start at $13/HR plus gratuities!
- Must be 21 years of age or older; strong communication skills, ability to calculate guest bills, and balance the register.
- Take pride in their work and bar area; clean and stock accordingly, arrange bottle and glasses to attractively display customer choices.
- Garnish drinks with slices and pit fruits.
- Serves wine, draught or bottled beer.
- Is excited and knowledgeable of Custer State Park Resorts, the property, services, and activities.
- Must be 21 years of age or older; strong communication skills, ability to calculate guest bills, and balance the register.
- Take pride in their work and bar area; clean and stock accordingly, arrange bottle and glasses to attractively display customer choices.
- Garnish drinks with slices and pit fruits.
- Serves wine, draught or bottled beer.
- Is excited and knowledgeable of Custer State Park Resorts, the property, services, and activities.
- Carries dishes from dining room to kitchen; vice versa.
- Wipes tables, replaces soiled linens.
- Sets/re-sets tables with speed and accuracy; strong communication skills.
- Replenishes supply of clean linens, silverware, glassware, and dishes.
- Makes coffee and refills juice dispensers.
- Occasionally serves ice water, coffee, water, butter, etc.
- Keeps work areas neat and uncluttered.
- Sweeps and mop floors.
- Scrapes food from dirty dishes, pre-sprays, and washes by hand or through dishwashing machine.
- Keeps dish storage areas fully stocked.
- Maintains cleanliness and operational readiness of dishwashing machine.
- Sweeps and mops kitchen.
- Cleans and sanitizes equipment, worktables, walls, refrigerators, and cutting blocks.
- Removes trash.
- Steam cleans and hoses out garbage cans.
- Transfers supplies and equipment between storage and work areas. Sets up banquet tables.
- Unloads trucks delivering supplies and food.
- Responsible for managing all banquet facility set-up, teardown, cleanliness, supply & linen order/inventory, and thorough organization.
- Coordinates with the day-of event contact on all aspects of the banquet function from start to finish, as indicated on the provided Banquet Event Order & event diagram provided by the Catering Manager.
- Schedules all banquet staff & manages proper tip-out in accordance with company guidelines and as approved by the lodge operations manager and Director of Operations.
- Coordinates with the CSPR Bar Manager to schedule and work with banquet bartending staff.
- Supports scheduled bartenders as necessary.
- Responsible for thorough BEO & Timeline review with Catering Manager prior to Event to ensure success.
- Follows up each event with a detailed Banquet Recap to the Catering Manager.
- Ensures proper counts are recorded, submitted, and rung through the PMS for on-consumption items, host bar tallies, and any additional incidentals.
- Conduct pre-function meeting with servers and review all information pertinent to setup and service of function
- Manages the timeline of the event and coordinates with Banquet and Kitchen Teams to ensure event is progressing as scheduled.
- Ensure all closing duties for staff are completed before staff sign out
- Ability to respond quickly and professionally to guest requests, and make solid decisions independently that benefit both the client and the company.
- Effective & respectful communicator with clients, staff, and management.
- Demonstrates a strong ability to solve operational problems and delegate tasks to banquet staff.
- Heavy nights and weekends.
- Banquet serving experience required.
- Bartending experience a plus.
- Is thoroughly familiar with menu items and service procedures.
- Presents the menu, answers questions, and make suggestions regarding food and service.
- Uses a POS system to order food, beverages, and prints out tickets for guests.
- Serves patrons food, cocktails, and wine.
- Ladles soup, tosses salads, portions pie and desserts, brews coffee and performs other services determined by each unique lodge setting.
- Clears and resets counters/tables at conclusion of each course.
- Clears and sets dining room tables as needed.
- Able to lift food trays.
- Completes side-work and cleaning responsibilities.
- Is familiar with dining room menu and service procedures.
- Takes reservations and inquiries over the phone.
- Schedules dining reservations and arranges parties/special services for dinners.
- Seats guests to minimize the dining room and be fair to the serving staff.
- Greets guests, escorts them to tables, and provides menus.
- Prepares beverages and expedites food orders.
- Operates POS system.
- Keeps work and dining area clean and uncluttered.
- Knowledge of food and beverage menus, food preparation, and presentation.
- Responsible for all product preparation and cooking to company recipe, presentation and quality standards.
- Serves as a role-model in terms of attitude, behavior and appearance.
- Actively supports and works to inspire on-shift staff while maintaining a professional working relationship.
- 2 years food service experience; responsibilities in food and labor costs, expert knowledge of kitchen equipment and health codes.
- Work either on the restaurant kitchen or banquet kitchen prep line.
- Properly demonstrate all company product preparation, weighs, measures, and mixes ingredients according to recipe to prepare all foods for line or banquet cooking.
- Demonstrate different cooking techniques: baking, roasting, or steaming for meats, fish, vegetables, and other food.
- Washes, peels, cuts, and seed vegetables and fruits.
- Cleans, cuts, and grinds meats, poultry, and seafood.
- Carries pans, kettles, and trays of food to and from work stations, stove and refrigerator.
- Clean, sanitize, and maintain the general kitchen area, all cooking and kitchen equipment, walk-ins, coolers, and storerooms.
- Knowledge of food and beverage menus, food preparation, and presentation.
- Responsible for all product preparation and cooking to company recipe, presentation and quality standards.
- Serves as a role-model in terms of attitude, behavior and appearance.
- Actively supports and works to inspire on-shift staff while maintaining a professional working relationship.
- 2 years food service experience; responsibilities in food and labor costs, expert knowledge of kitchen equipment and health codes.
- Assists Chef in all phases of kitchen operation.
- Maintains guest room rentals.
- Cleans rooms, lobbies, restrooms, stairways or other areas.
- Sweeps or vacuums floors. Dusts furniture. Washes walls, windows, doors, mirrors and counters. Cleans bathroom showers and stools.
- Changes bed linens and towels. Empties trash.
- Physical demands: grasping, standing, writing, sitting, walking, repetitive motions, listening and hearing ability and visual activities. Must be able to lift and move 25 lbs. and occasionally lift 50 lbs. Must provide great customer service.
- Cuts lawns, trims and edges around walks, flower beds, and walls.
- Prunes shrubs and trees to shape and improve growth or remove damaged leaves, branches, or twigs.
- Is self-motivated and works well independently.
- Cleans grounds and removes litter.
- Shovels snow from walks and driveways.
- Plants grass, flowers, trees and shrubs as directed by General Manager.
- Repairs fences, gates, walls and walks.
- Sharpens tools such as weed cutters, edging tools, and shears.
- Makes minor repairs on equipment such as lawn mower, spreader and snow removal equipment.
- Oversees the proper arrangement of the tables, chairs, service stands, and service equipment. Inspects table settings to be sure that each is properly arranged and that each conforms to the standards of the operation.
- Assigns the service stations with fairness and a sense of balance for workload and tips, taking into account distance from the kitchen, number of seats, desirability of dining room location, and station arrangement.
- Works out any communication difficulties with the kitchen and keeps service staff aware of items that have been sold out or are in short supply.
- Supervises the service staff in controlling payment of guest checks, the proper handling of credit cards and controlling food from the kitchen.
- Supervises the service and sets the standard for the decorum of the service staff.
- Completes daily reports as needed or directed.
- Completes month-end inventories as needed or directed.
- Receives training and performs duties in several departments such as dining room, kitchen, front desk, housekeeping, lounge, meeting rooms and banquet facilities.
- Learns line and staff functions, operations, management viewpoints and company policies and practices that affect each phase of the resort business.
- Works long hours; frequently moves from department to department as the need arises, to support fellow staff members in achieving company mission.
- Exceptional phone etiquette skills.
- Is proficient in computerized reservation accounting system
- High degree of efficiency and accuracy in making and changing reservations.
- Is able to answer or find the answer to a variety of inquiry regarding Custer State Park, its lodges, and park activities.
- Strong listening and communication skills required.
- Is familiar with all lodges and activities in Custer State Park.
- Works closely with central reservations staff to receive reservations and monitor changes.
- Monitors the posting of payments and charges to ensure their accuracy and completeness.
- Works on a continual basis with housekeeping and maintenance departments regarding current status of available rooms/cabins.
- Answers inquiries pertaining to resort policies and services, and park activities.
- Able to accurately handle cash and credit cards; operates office equipment; cleans, stocks and inventories; efficiently handles telephone system.
- Is thoroughly familiar with the property and all of its services.
- Is thoroughly familiar with grocery and gift store items.
- Verifies minimum legal age of any patron attempting to buy alcoholic beverages or tobacco products.
- Operates cash register and credit card machines.
- Stocks and inventories.
- Keeps store clean and uncluttered.
- Trains personnel on personal presentation, suggestive selling techniques, and in-depth knowledge of entire inventory.
- Responsibilities include planning, assigning and directing work. Appraising store associate's performance; rewarding and disciplining.
- Addresses complaints and resolves problems.
- Reports, requests, and reorders inventory under our guidelines.
- Ensures compliance of associates with established securities, sales and recordkeeping procedures and practices.
- Steps in to perform work of subordinates when needed.
- Answers customer complaints or inquires.
- Handles cash and change needs. Completes daily reports and deposits.
- Is responsible for receiving merchandise, and the accuracy of reports and invoices.
- Requires one year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.
- Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
- Is thoroughly familiar with the property and all of its services.
- Is thoroughly familiar with grocery and gift store items.
- Verifies minimum legal age of any patron attempting to buy alcoholic beverages or tobacco products.
- Operates cash register and credit card machines.
- Stocks and inventories.
- Keeps store clean and uncluttered.
- Helps prepare all to-go food including fruit cups, pizzas, chili, and rotating specials, etc.
- Keeps kitchen clean and stocked; ready to go for the next business day.
* ANY SEASONAL STAFF
Flexible in job choices
ACCOUNTING
Night Auditor
Are you a night-owl and enjoy front desk? The night auditor is responsible for closing out each days transactions.
ACTIVITIES
Chuckwagon Driver (Blue Bell Lodge Only)
Are you a local or living seasonally in Custer County and looking for a part-time position?
We are looking for outgoing, friendly, dedicated individuals to drive chuckwagon participants to their dinner location.
Entertainer (Blue Bell Lodge Only)
Be part of a Blue Bell tradition. The old-fashioned hayride takes guests on a 45-minute scenic wildlife tour on the park's beautiful backroad to a mountain meadow canyon for a chuck wagon feast. On the way, guests sing along to classic country and folk music!
FOOD AND BEVERAGE
Banquet Set-Up and Tear Down
Are you extra-efficient? Okay working by yourself or as a team? We're on the lookout for banquet expertise to help set-up and tear-down events.
Bar Manager
Are you looking for a fast-paced, fun environment, with a touch-of-class and attention-to-detail? We are on the search for a handful of bartenders willing to provide excellent guest service.
Bartender
Are you looking for a fast-paced, fun environment, with a touch-of-class and attention-to-detail? We are on the search for a handful of bartenders willing to provide excellent guest service.
Busperson
Are you looking for a fast-paced, fun environment, with a touch-of-class and attention-to-detail? We are looking for hard-working and dedicated bussers.
Dishwasher
Are you ready for a fast-paced seasonal position? Dishwashers are vital members of our daily operations team.
Event Captain
Our seasonal Event Captains/Banquet Captain positions are a great resume-builder and foot in the door to those who are interested in Event Management, Catering, F&B Management and/or Sales. As one of the most reputable full-service destination resorts in the Midwest, CSPR is host to many of the industry’s top accounts in the travel & tourism industry; executive retreats; state and national conferences; and we are the Black Hills’ #1 full-service wedding destination. Our Event Captains take over as the primary day-of contacts for all of the aforementioned private group catering functions booked at Custer State Park Resort.
These key positions report directly to the lodge operations manager, and are supported by the CSPR sales & catering office, so that each event is executed seamlessly and professionally from start to finish. This position is paid a regular wage, and is strongly commissioned; ask for details. The ability to execute a banquet function independently from start to finish is a must.
Summary of duties include:
Food Server
Each or our lodges is equipped with its own unique menu. With exquisite South Dakota cuisine, the tone has been set for our servers excellent customer service and attention-to-detail.
Host / Hostess
Each of our lodges has its own unique dining experience. As a host/hostess you are the face of the restaurant. The person that greets guests first and provides a great first impression.
Line Cook
Do you love food? Would you like to share that love and passion for food with guests from all over the world? We are searching for line cooks who will lead by example.
Prep Cook
Are you ready for a fast-paced seasonal position? Prep cooks are vital members of our daily operations team.
Sous Chef
Do you love food? Would you like to share that love and passion for food with guests from all over the world? We are searching for Sous Chefs who will lead by example.
FULL TIME POSITION
Housekeeper
Custer State Park Resort has many different accommodation options. From our cabins, to hotel rooms, ranch houses, to historical stays; we like our guests to feel right at home. Our housekeeping staff is the frontline to hospitality.
Various Openings
MAINTENANCE
Lawn and Grounds Maintenance
The exterior of our various lodges, cabins, ranch houses, wedding and event venues must also have a well-groomed appearance. Lawn and Grounds is vital to maintaining our exteriors.
MANAGERS / SUPERVISORS
Dining Room Manager
The dining room manager is responsible for supervising and coordinating activities of dining room personnel to provide fast and courteous service.
Manager in Training
Are you interested in hospitality? Are you ready to hone your skills in a variety of departments? Managers in Training gain knowledge and experience required for promotion to management positions under direction of experienced personnel.
Various Manager / Supervisor Positions
Variety of manager, assistant manager, supervisory positions are offered on occasion, usually by special announcement
RESERVATIONS
Central Reservations Clerk
All calls regarding accommodations are sent to central reservations. This hustling and bustling department helps guests find and select the perfect stay!
Front Desk/Reservations Clerk
As a front desk agent, you are the first to meet guests. We are searching for individuals with excellent customer service and the ability to resolve problems arising from guest comments or concerns.
RETAIL SALES
Sales Clerk / Cashier
Within Custer State Park Resort, we have many gift stores that need outgoing, personable associates.
Store Manager
Store Manager's engage in selling Custer State Park specific lines of merchandise and groceries. Store Manager's directly supervise 4-12 associates and perform the following duties:
Sylvan and Coolidge Store Cook/Sales Clerk
Within Custer State Park Resort, we have many gift stores that need outgoing, personable associates.
How to Apply
Our season runs from May through Mid-October. Preference is giving to applicants who are available to work the entire season. We expect most of our employees to work at least through Labor Day weekend. Some positions start in April and last until November.
Please be specific and realistic with your starting and ending dates on the application - these will become your contracted dates.
It is helpful to include two letters of reference on letterhead from past employers. Whether or not letters are available, be sure to fill out the work history section of the application as completely as possible. Applications that do not contain complete reference information will not be processed.
Selection is based upon availability dates, flexibility, previous work experience, and past performance as noted in reference checks. Our hiring decisions begin in January and continue throughout the season.
An employment agreement will be sent to those applicants offered a position, along with more information about the Company and the Park.
We appreciate your interest in becoming part of our team!
>> Click THE APPLY HERE BUTTON below to begin your online employment application! <<
We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.
Contact Info
- Kylie Tuggle
- csphr@rapidnet.com
- (605) 255-4484
- custerresorts.com
