Current Job dates:
Currently recruiting for the season that runs from April 22nd, 2024 to September 30th, 2024.
Tour Operations Specialist
Who WE Are: With over 1 million visitors each year, the summer months in Juneau, Alaska become a bustling destination for travelers and thrill seekers. Coastal Helicopter excitedly shares our unique “pathway to adventure” with those looking to venture off the beaten path - this includes YOU! We are searching to invite passionate, hardworking employees to our team. Whether this is your first time headed north to the Last Frontier or you’ve been in the industry for a while, there’s a place for you! So come take off with us this summer and have an adventure of a lifetime, right along with our guests.
Who YOU Are: The Tour Operations Specialist role is not considered “entry level” but rather one for experienced individuals looking to further develop skills in a supportive environment. This role is complex in nature and requires the ability to manage multiple moving components within daily operations simultaneously and much coordination with other roles. The Tour Ops team works to ensure that the aircraft balances and take off can happen safely in addition to being the primary liaison between base and our Dog Camp operation. Ops personnel are:
- Punctual (timely; arrive to work dressed and ready for success)
- Analytically minded (detail-oriented and have operational awareness)
- Able to thrive in an ever-changing environment
- Empathetic (is able to deliver bad news with kindness and compassion)
- Mature (self-disciplined; can manage time/tasks with minimal supervision)
- Able to manage a floating daily schedule and prioritize multiple tasks with floating deadlines
- Professional demeanor (excellent verbal skills appropriate for an open office space working environment)
What YOU Do: Tour Operations Specialists are based in the tour office at Coastal Helicopter’s and are under the direction of the Tour Operations Supervisor. They work closely with: Lead Tour Attendants, Tour Attendants, and Dispatch. General priorities are:
- Greeting, weighing, and manifesting guests to balance helicopters upon arrival at Tour Office
- Using FareHarbor platform and company software to manifest parties in advance to expedite check-in process
- Tracking fuel and ballast usage; Communicating any constraints to Flight Operations
- Updating Flight Ops, Dispatch, Lead tour attendant, and Manager on Duty of any aircraft concern or passenger anomalies
- Addressing parties with any issues such as weight restrictions or “split party” requirements
- Managing all communication from Dog Camp regarding provision and crew needs
- Overseeing Dog Camp cargo operations: tracking, loading/unloading; communicating with Lead tour attendant regarding any movement
- Taking payment for merchandise/ restocking merchandise when need be
- Flexing into other duties/ responsibilities outside scope of position
What YOU Need:
- 18+ years old with High School Diploma or GED preferred
- Driver’s license
- Ability to obtain airport badge with driver certification
- Customer service experience
- Logistics coordination or complex scheduling experience preferred
- At least one season of work at Coastal Helicopters or experience with aviation and/or high volume tourism preferred
Job Type:
- Full-time, seasonal (May 1, 2024 through September 30, 2024)
- 40-50 hours per week (may vary slightly due to inclement weather/ outside peak season)
Perks of Working with Us:
- Being a part of a team that celebrates together often (cookouts, holiday parties, and other fun activities)
- Access to complimentary tours with participating local operators
- Employee Housing Opportunities for full season workers (some conditions apply)
- Seasonal Bonus Opportunities
- Up to $500 travel reimbursement both ways
- Access to our tours for FREE and $50 seat availability ticks for friends and family
Lead Tour Attendant
Who WE Are: With over 1 million visitors each year, the summer months in Juneau, Alaska become a bustling destination for travelers and thrill seekers. Coastal Helicopter excitedly shares our unique “pathway to adventure” with those looking to venture off the beaten path - this includes YOU! We are searching to invite passionate, hardworking employees to our team. Whether this is your first time headed north to the Last Frontier or you’ve been in the industry for a while, there’s a place for you! So come take off with us this summer and have an adventure of a lifetime, right along with our guests.
Who YOU Are: The Lead Tour Attendant role is a stretch role that provides an opportunity to build and develop leadership skills within a supportive team environment. LTAs are humble leaders who take on the toughest tasks for the betterment of the team. They are:
- Punctual (timely; arrives to work dressed and ready for success)
- Analytical thinkers - detail oriented; Safety focused (aware of surroundings)
- Calm in an ever-changing environment
- Independent self-starters
- Empathetic (professional demeanor at all times; able to deliver bad news with kindness and compassion)
- Mature (self-disciplined; can manage time/tasks with minimal supervision; excellent verbal and written communication skills)
- Multi-taskers
- Commanding (assumes control to lead and guide large groups of people; comfortable setting firm boundaries with guests/tour attendants)
What YOU Do: Lead Tour Attendants report to the Tour Operations Supervisor but support Tour Attendants in a leadership capacity. They also work closely with: Fellow Lead Tour Attendants, Tour Attendants, Tour Operations and Dispatch. Their base is the tour office at Coastal Helicopters. Position priorities include:
- Generating and enforcing Tour Attendant’s schedule (breaks, lunches, and assigning aircraft)
- Assuming tour attendant responsibilities as needed
- Ensuring TAs abide by ALL airport and Coastal Helicopter’s safety protocols; loading/unloading helicopters safely and accurately
- Leading daily huddles with tour attendants; Be in communication with Manager on Duty regarding any safety concerns
- Assisting in the training and development of new tour attendants
- Delegating opening, closing, bi-weekly, and monthly tasks for Tour Attendants
- Maintaining aircraft schedule; ownership of the active ramp and listen to the tour headset to communicate with pilots if necessary
- Flexing into other duties/responsibilities outside scope of position
What YOU Need:
- 18+ years old with a High School Diploma or GED preferred
- Driver’s license
- At least one season of work at Coastal or experience with aviation and/or high-volume tourism preferred
- Ability to obtain airport badge with driver certification
- Customer service experience
- Ability to lift up to 80lbs, be on feet for most of shift, and walk long distances
- CPR/ First aid certified; available through Coastal
Job Type:
- Full-time, seasonal (May 1, 2024 through September 30, 2024)
- 40-50 hours per week (may vary slightly due to inclement weather/ outside peak season)
Perks of Working with Us:
- Being a part of a team that celebrates together often (cookouts, holiday parties, and other fun activities)
- Access to complimentary tours with participating local operators
- Employee Housing Opportunities for full season workers (some conditions apply)
- Seasonal Bonus Opportunities
- Up to $500 travel reimbursement both ways
- Access to our tours for FREE and $50 seat availability tickets for friends and family
Tour Attendant
Who WE Are: With over 1 million visitors each year, the summer months in Juneau, Alaska become a bustling destination for travelers and thrill seekers. Coastal Helicopter excitedly shares our unique “pathway to adventure” with those looking to venture off the beaten path - this includes YOU! We are searching to invite passionate, hardworking employees to our team. Whether this is your first time headed north to the Last Frontier or you’ve been in the industry for a while, there’s a place for you! So come take off with us this summer and have an adventure of a lifetime, right along with our guests.
Who YOU Are: Tour Attendants are the gatekeepers to fun and adventure. They lead and direct guests through safety briefings and the aircraft loading/loading process. They are master engagers who find it energizing to interact with people from a variety of backgrounds. They are:
- Punctual (timely; arrive to work dressed and ready for success)
- Analytically minded (detail-oriented and have operational awareness)
- Able thrive in an ever-changing environment and manage free time/ irregular downtimes with integrity
- Empathetic (able to deliver bad news with kindness and compassion)
- Mature (self-controlled; interacts with guests in a dignified, appropriate manner suitable for an open office space)
- Able to handle floating daily schedule and can prioritize multiple tasks simultaneously
- Commanding (can assume control and lead and guide large groups of people; is comfortable setting firm boundaries with guests)
- Professional in demeanor (excellent verbal skills appropriate for an open office space working environment)
What YOU Do: The Tour Attendant role is designed to provide an opportunity to develop operational savviness within a supportive team environment. TAs will be based in the Tour Office at Coastal Helicopters under the guidance of the Lead Tour Attendants. They work closely with: Tour Operations and fellow Tour Attendants. General priorities include:
- Participating in morning safety meetings under the direction of LTA
- Being trained in airport/Coastal Helicopter’s safety protocols; lead and direct guests to abide by
- Assisting guests with doffing/donning gear (glacier boots/ rain gear)
- Leading guests through large/small group safety briefings before being escorted to aircraft
- Entertaining guests while waiting for their aircraft and help guide their experience before take-off
- Reading, understanding, and executing passenger manifests; work with Lead Tour Attendant to maintain aircraft schedule
- Being in communication with lead tour attendant regarding manifest, pilot, or other safety hazards immediately
- Maintaining gear; reporting any problems to Lead Tour Attendant
- General Tour Office Upkeep
- Tracking of aircraft specifics (ballast, freight, fuel)
- Escorting and loading guests safely to/from the aircraft
- Flexing into other duties/responsibilities outside scope of position
What YOU Need:
- 18+ years old with High School Diploma or GED preferred
- Valid Driver’s license
- Ability to obtain airport badge with driver certification
- Customer service experience
Job Type:
- Full-time, seasonal (May 1, 2024 through September 30. 2024)
- 40-50 hours per week (may vary slightly due to inclement weather/ outside peak season)
Perks of Working with Us:
- Being a part of a team that celebrates together often (cookouts, holiday parties, and other fun activities)
- Access to complimentary tours with participating local operators
- Employee Housing Opportunities (first come, first serve basis - must apply to be considered)
- Seasonal Bonus Opportunities
- Up to $500 travel reimbursement both ways
- Access to our tours for FREE and $50 seat availability tickets for friends and family
Driver
Who WE Are: With over 1 million visitors each year, the summer months in Juneau, Alaska become a bustling destination for travelers and thrill seekers. Coastal Helicopter excitedly shares our unique “pathway to adventure” with those looking to venture off the beaten path - this includes YOU! We are searching to invite passionate, hardworking employees to our team. Whether this is your first time headed north to the Last Frontier or you’ve been in the industry for a while, there’s a place for you! So come take off with us this summer and have an adventure of a lifetime, right along with our guests.
Who YOU Are: This is NOT an office job! Drivers get the opportunity to be a part of the community and on the docks outside downtown Juneau. Drivers are the brand ambassadors responsible for ensuring the safe transport of guests to and from our Heliport. They give our guests the final good-bye and are the essential entertainers that make our guests feel welcome and well tended to. Drivers are:
- Punctual (timely; arrives to work dressed and ready for success)
- Mature (self-controlled and professional when customer facing)
- Able to handle floating daily schedule with integrity
- Empathetic (able to deliver bad news with kindness and compassion)
- Commanding and takes initiative (can assume control and direct large groups of people)
- Analytical thinking skills; can gain knowledge of new areas quickly
What YOU Do: Drivers report to the Passenger Logistics Supervisor but work closest with: Lead Dock Rep, Dock Reps, and Dispatch. Drivers make frequent loops between various pick-up locations and the tour office. As Juneau can experience a variety of weather conditions throughout the day, it’s important to be dressed appropriately. General position priorities include:
- Working in coordination with Dispatch and Lead Dock Reps to pick up and drop off guests for their tour in a 14-passenger van
- Operating Coastal’s vehicle safely and responsibly; communicating any vehicle issues to Manager on Duty
- Maintaining clear communication with Dispatch and Lead Dock Rep about any issues
- Delivering weather cancellation news if guests are in the van
- Assisting passengers with their boots following their tour
- Vehicle upkeep using weekly/monthly cleaning checklists
- Accurate filling out the pre-ride inspection each day and get approved to depart from Dispatch
- General van maintained and free of personal belongings, trash, etc
- Flexing into other duties/responsibilities outside scope of position
What YOU Need:
- 18+ years old
- Driver’s license with clean driving record
- Comfortability driving a 14-Passenger van and sit for long periods
- Ability to obtain airport badge with driver certification
- Must follow TBMP guidelines and abide by ALL traffic laws
Job Type:
- Full-time, seasonal (May 1, 2024 through September 30, 2024)
- 40-50 hours per week (may vary slightly due to inclement weather/ outside peak season)
Perks of Working with Us:
- Being a part of a team that celebrates together often (cookouts, holiday parties, and other fun activities)
- Access to complimentary tours with participating local operators
- Employee Housing Opportunities for full season workers (some conditions apply)
- Monthly Bonus Opportunities
- Up to $500 travel reimbursement both ways
- Access to our tours for FREE and $50 seat availability ticks for friends and family
Dispatch
Who WE Are: With over 1 million visitors each year, the summer months in Juneau, Alaska become a bustling destination for travelers and thrill seekers. Coastal Helicopter excitedly shares our unique “pathway to adventure” with those looking to venture off the beaten path - this includes YOU! We are searching to invite passionate, hardworking employees to our team. Whether this is your first time headed north to the Last Frontier or you’ve been in the industry for a while, there’s a place for you! So come take off with us this summer and have an adventure of a lifetime, right along with our guests.
Who YOU Are: The dispatch role is not considered “entry-level” but rather one for experienced individuals looking to further develop skills within a supportive team environment. The dispatch role is complex in nature and requires the ability to manage multiple moving components within daily operations simultaneously and much coordination between various roles. Dispatchers should be assertive in temperament (comfortable directing others) and be forward-thinking. Dispatchers should also be:
- Punctual (timely; arrive to work dressed and ready for success)
- Mature (self-disciplined; can manage time/tasks with minimal supervision)
- Able to handle a floating daily schedule and can prioritize multiple tasks with floating deadlines
- Work well in an ever-changing environment
- Analytically minded (detail-oriented and have operational awareness)
- Commanding and takes initiative (can lead/direct peers)
- Professional in demeanor (excellent verbal and written communication skills)
What YOU Do: Dispatchers are under the direction of the Passenger Logistics Supervisor and work closely with: Dock Reps, Drivers, Tour Operations, and Lead Tour Attendants. This is an office role based in the tour office at Coastal Helicopters with the scope of the role including:
- Using the Fareharbor platform to build and manage Drivers' daily schedules; communicating any updates accordingly.
- Generating next day driving schedules by 1200; communicate any changes to staff by 1700
- Updating Bi-weekly Schedule as needed
- Assigning vans and phones to drivers; communicate any vehicle issues to Manager on Duty
- Being in communication with Drivers and Lead Dock Reps regarding any last-minute guest particulars (i.e. Car seats, ADA, etc)
- Approving van checks completed daily by Drivers
- Flexing into other duties/ responsibilities outside scope of position
What YOU Need:
- 18+ years old
- Driver’s license
- Ability to obtain airport badge with driver certification
- Customer service experience
- Logistics coordination or complex scheduling experience preferred
- At least one season of work at Coastal Helicopters or experience with aviation and/or high-volume tourism preferred
Job Particulars:
- Full-time, seasonal (May 1, 2024 through September 30. 2024) - Must be available to work entire season
- 40-50 hours per week (may vary slightly due to inclement weather/ outside peak season)
Perks of Working with Us:
- Being a part of a team that celebrates together often (cookouts, holiday parties, and other fun activities)
- Access to complimentary tours with participating local operators
- Employee Housing Opportunities for full season workers (some conditions apply)
- Seasonal Bonus Opportunities
- Up to $500 travel reimbursement both ways
- Access to our tours for FREE and $50 seat availability tickets for friends and family
Call Center Agent
Who WE Are: With over 1 million visitors each year, the summer months in Juneau, Alaska become a bustling destination for travelers and thrill seekers. Coastal Helicopter excitedly shares our unique “pathway to adventure” with those looking to venture off the beaten path - this includes YOU! We are searching to invite passionate, hardworking employees to our team. Whether this is your first time headed north to the Last Frontier or you’ve been in the industry for a while, there’s a place for you! So come take off with us this summer and have an adventure of a lifetime, right along with our guests.
Who YOU Are: Call Center Agents are the heart and soul of Coastal Helicopters. This role is designed as an entry point into the industry that provides an opportunity to learn within a supportive team environment. They are our initial contact with guests whether they are directly booking tours through us or one of our amazing third party vendors. Our guests plan trips months in advance and Agents assist them right up until take off! Call Center Agents are:
- Punctual (timely; arrive to work dressed and ready for success)
- Mature (self-disciplined; can manage time/tasks with minimal supervision)
- Empathetic (can deliver bad news in a calm, gentle manner)
- Detail oriented
- Professional in demeanor (excellent verbal and written communication skills)
What YOU Do: Call Center Agents report to the Passenger Logistics Supervisor but are under the direction of the Lead Call Center Agent. Additionally, agents work closely with: Lead Dock Rep, Dock Reps, and Dispatch. This is an office based role in the Call Center at Coastal Helicopters. General priorities include:
- Answering phone calls and responding to emails regarding our products
- Accurately generate bookings for guests on our tours including last minute/day of sales
- Ensuring FareHarbor is kept up to date
- Maintaining communication with the vendors who sell our tours
- Staying apprised of the Cruise Ship schedule and any itinerary changes
- Communicating with Manager on Duty and Dispatch about any last-minute passenger updates (i.e. Carseat, ADA, etc)
- With the assistance of the Lead Dock Rep, communicate any itinerary changes/weather cancellations to guests
What YOU Need:
- 18+ years old
- Customer service experience in a high call volume capacity preferred
- Basic computer skills including Google Sheets and email etiquette
Job Type:
- Full-time, seasonal (April 1, 2024 through September 30, 2024)
- 40-50 hours per week (may vary slightly due to inclement weather/ outside peak season)
Perks of Working with Us:
- Being a part of a team that celebrates together often (cookouts, holiday parties, and other fun activities)
- Access to complimentary tours with participating local operators
- Employee Housing Opportunities for full season workers (some conditions apply)
- Seasonal Bonus Opportunities
- Up to $500 travel reimbursement both ways
- Access to our tours for FREE and $50 seat availability ticks for friends and family
Lead Dock Representative
Who WE Are: With over 1 million visitors each year, the summer months in Juneau, Alaska become a bustling destination for travelers and thrill seekers. Coastal Helicopter excitedly shares our unique “pathway to adventure” with those looking to venture off the beaten path - this includes YOU! We are searching to invite passionate, hardworking employees to our team. Whether this is your first time headed north to the Last Frontier or you’ve been in the industry for a while, there’s a place for you! So come take off with us this summer and have an adventure of a lifetime, right along with our guests.
Who YOU Are: The Lead Tour Attendant role is a stretch role that provides an opportunity to build and develop leadership skills within a supportive team environment. LTAs are humble leaders who take on the toughest tasks for the betterment of the team. They are:
- Punctual (timely; arrives to work dressed and ready for success)
- Analytical thinkers - detail oriented; Safety focused (aware of surroundings)
- Calm in an ever-changing environment
- Independent self-starters
- Empathetic (professional demeanor at all times; able to deliver bad news with kindness and compassion)
- Mature (self-disciplined; can manage time/tasks with minimal supervision; excellent verbal and written communication skills)
- Multi-taskers
- Commanding (assumes control to lead and guide large groups of people; comfortable setting firm boundaries with guests/tour attendants)
What YOU Do: Lead Tour Attendants report to the Tour Operations Supervisor but support Tour Attendants in a leadership capacity. They also work closely with: Fellow Lead Tour Attendants, Tour Attendants, Tour Operations and Dispatch. Their base is the tour office at Coastal Helicopters. Position priorities include:
- Generating and enforcing Tour Attendant’s schedule (breaks, lunches, and assigning aircraft)
- Assuming tour attendant responsibilities as needed
- Ensuring TAs abide by ALL airport and Coastal Helicopter’s safety protocols; loading/unloading helicopters safely and accurately
- Leading daily huddles with tour attendants; Be in communication with Manager on Duty regarding any safety concerns
- Assisting in the training and development of new tour attendants
- Delegating opening, closing, bi-weekly, and monthly tasks for Tour Attendants
- Maintaining aircraft schedule; ownership of the active ramp and listen to the tour headset to communicate with pilots if necessary
- Flexing into other duties/responsibilities outside scope of position
What YOU Need:
- 18+ years old with a High School Diploma or GED preferred
- Driver’s license
- At least one season of work at Coastal or experience with aviation and/or high-volume tourism preferred
- Ability to obtain airport badge with driver certification
- Customer service experience
- Ability to lift up to 80lbs, be on feet for most of shift, and walk long distances
- CPR/ First aid certified; available through Coastal
Job Type:
- Full-time, seasonal (May 1, 2024 through September 30, 2024)
- 40-50 hours per week (may vary slightly due to inclement weather/ outside peak season)
Perks of Working with Us:
- Being a part of a team that celebrates together often (cookouts, holiday parties, and other fun activities)
- Access to complimentary tours with participating local operators
- Employee Housing Opportunities for full season workers (some conditions apply)
- Seasonal Bonus Opportunities
- Up to $500 travel reimbursement both ways
- Access to our tours for FREE and $50 seat availability tickets for friends and family
Dock Representative
Who WE Are: With over 1 million visitors each year, the summer months in Juneau, Alaska become a bustling destination for travelers and thrill seekers. Coastal Helicopter excitedly shares our unique “pathway to adventure” with those looking to venture off the beaten path - this includes YOU! We are searching to invite passionate, hardworking employees to our team. Whether this is your first time headed north to the Last Frontier or you’ve been in the industry for a while, there’s a place for you! So come take off with us this summer and have an adventure of a lifetime, right along with our guests.
Who YOU Are: The Dock Rep role is designed to be an entry point into the tourism industry. It provides an opportunity to learn, grow and develop within a supportive team environment. This is NOT an office role! Dock reps are our world-class brand ambassadors that work in the community downtown! They are comfortable storytellers and engaging communicators that are energized by the influx of fresh faces that visit Juneau daily. Dock Reps are:
- Punctual (timely; arrive to work dressed and ready for success)
- Detail oriented
- Professional (appropriate style of communication for a diverse audience)
- Empathetic (able to deliver bad news with kindness and compassion)
- Mature (self-managed, can manage time/tasks with minimal supervision)
- Commanding in nature (can assume control and direct large groups of people)
What YOU Do: Dock Reps report to the Passenger Logistics Supervisor but work closely with: Lead Dock Rep, Drivers, and Dispatch. They are stationed in downtown Juneau at the Goldbelt Tram pick-up location. Juneau can experience a variety of weather conditions throughout the day so it’s important to be dressed appropriately. General priorities include:
- Gathering and checking-in guests for each departure and connecting them with their assigned Driver. Assist in loading passengers into vans
- Being in communication with Drivers, Dispatch, and Lead Dock Rep about any passenger issues
- Assisting Lead Dock Rep in canceling guests when necessary
- Filling out the pre-ride inspection form for the Dock Rep vehicle - Communicating with Dispatch and Manager on Duty regarding any vehicle concerns that arise
- Flexing into other duties/ responsibilities outside scope of position
What YOU Need:
- 16+ years old
- Driver’s license (18+ years old only)
- Able to be on feet for majority of shift
Job Type:
- Full-time, seasonal (May 1, 2024 through September 30. 2024)
- 40-50 hours per week (may vary slightly due to inclement weather/ outside peak season)
Perks of Working with Us:
- Being a part of a team that celebrates together often (cookouts, holiday parties, and other fun activities)
- Access to complimentary tours with participating local operators
- Employee Housing Opportunities for full season workers (some conditions apply)
- Seasonal Bonus Opportunities
- Up to $500 travel reimbursement both ways
- Access to our tours for free and $50 seat availability tickets for friends and family
How to Apply
Please apply via the application form below. Email your resume to recruiting@coastalhelicopters.com. We look forward to hearing from you!
Contact Info
- Tour Department Supervisors
- recruiting@coastalhelicopters.com
- (907) 789-5610
- coastalhelicopters.com
