Operations/Back Of House Supervisor

Alaska 360 has been in business over 23 years,  and offers very highly rated historic-themed Klondike Gold Rush oriented shore excursions to guests arriving on cruise ships.  Our guides wear costumes and create characters from the gold rush era in order to "edutain" their guests with the fascinating stories and experiences of that era.  

This newly-created hybrid position is ideal for anyone who wants to gain experience in Operations and Logistics, as well as those with an interest in Stage Management and Production.  The person in this role will be involved in all of the functions of the FOH process for bringing tour guests onsite and keeping the daily operations running according to plan.  Or, reinventing the plan if something goes sideways!  On other days, this position will rotate to the BOH as the director of the actual tours as they go through the stages of each of our different tours.  FOH and BOH work together using radios, but most of the positions do one or the other.  This position will work in both areas, making it a unique opportunity to see how we execute from inception to waving goodbye to our guests back at their ship.

***$18/hr during the regular season, with a $1/hr bonus for regular wage hours worked during the season paid when the contract is completed.  Reduced rate company housing at $150/month.  Arrive in Skagway by April 21st for an April 23rd start date. Contract end will be approximately October 2nd, 2024.***

Key Responsibilities and Accountabilities

• Supervises dock operations and Back of House site operations on a rotating basis.
• Reconciles with cruise ships and finalizes statements directly with the Assistant Operation Manager
• Acts as additional support for high volume times in other areas of tour operation (cashier in food area, make bezels in gift shop, etc.)
• Works in tangent with the Operations Manager and the Tour Manager to ensure the site opening and closing procedures are executed.
• Coordinates with Assistant Operations Manager the arrival logistics and welcoming of all Alaska 360 personnel to Skagway; Coordinates the set-up of each individual’s housing assignment, key issue, and costume/uniform appointment with corresponding department head.
• Aids in operational training for the AK360 cast members.

Educational Background:

• High School Diploma required
• Degree or training in Business, Entertainment Management, Operations, or Logistics is a plus

Professional Experience:

• 2+ Years’ experience in operations or logistics according to specific job duties
• Experience in hospitality, theme parks, or tourism a plus

Required Skills & Abilities

• Results driven
• Strong Time Management skills
• Excellent organizational skills to maintain a constant high level of presentation on site
• Ability to solve problems independently
• Ability to supervise employees on a daily basis and coordinate with managers and departments
• Leadership skills to ensure that all employees are aware of the company’s tours and that they are being run to the highest standard
• Ability to work effectively with Senior leaders
• Good interpersonal experience for daily interactions with individuals and groups
• Versatility - fulfil multiple rotating positions and transition quickly between the site segments
• Flexibility - work in an ever-changing environment which is prone to change
• Excellent oral and written communication skills to maintain a professional relationship with all external stakeholders, partners and staff
• Excellent working knowledge of Microsoft office