Office Manager
Position Description: The Agassiz Village Office Manager is responsible for delivering high quality customer service to ensure that each child is registered properly, through computer data input, verbal communication, and handling of financial transactions. The Office Manager is an integral member of our team and contributes to the success of each camper’s summer experience. You interact with both camp staff and camper families on a regular basis, making many positive contributions to the lives of our campers and staff. The Office Manager is often the first point of contact for campers and families and is an indispensable connection with our camper families, as an office manager, account manager and office assistant and should provide a positive customer experience for staff, parents, and campers.
DUTIES and RESPONSIBILITIES:
- Serve as camp receptionist with regular daily office hours from 9am to 6pm and provide necessary information to camp families and respond via email and phone to camper inquiries.
- Call/email camper families about missing forms (i.e., parent handbooks, USDA (United States Department of Agriculture) form, health history forms), payments, and transportation updates.
- Handle billing, payment plans, refunds, and collections.
- Help to coordinate email blasts to update families about pick-up and drop-off, camp activities, packing list, etc.
- Order supplies for the Camp Store and organize the store items replenishing when necessary.
- Receive and sort all mail and open camper boxes to ensure package is appropriate for campers to receive.
- Assist the Program Director and Camp Director with camper pick-up and drop-off by preparing camper lists and other materials as well as being on duty at location assigned.
- Provide clerical support for the Camp Director, Program Director and Leadership team.
- Scan, file and organize documents.
- General office upkeep: supply ordering, organization, and upkeep of facilities.
- Accept direction, feedback from supervisors, and follow through appropriately.
- Act as a responsible member of the camp community both in and outside of the camp environment during periods of employment.
- Participate in staff and other meetings, such as in-service training and staff development and orientation activities.
- Supporting the Directors with accounting tasks including managing receipts and invoices
- Model our philosophy and values, encouraging a positive culture and staff dynamic.
- Help to ensure that the camp facility is well-cared for and kept clean.
- Support and participate as a member of the camp leadership team in a confidential, positive
- Able and willing to work with a variety of staff members in a calm, collected manner at all times.
- Participate regularly and enthusiastically in all camp programs.
- Complete any other tasks required to ensure a meaningful and exceptionally fun camper experience.
Who We’re Looking For:
We are looking to recruit a team of people whose strengths, skills, and backgrounds are as diverse as those of our campers. We are keen to have people join our team who are:
- Committed to consistent learning and growth.
- Team players, willing to help in all areas
- Organized
- Strong communicators
- Competent and creative problem solvers.
- Passionate
- Energetic and silly
- Kind and compassionate
- Flexible and able to adapt quickly
- Able to stay calm in high-pressure situations.
- Able to work LONG and challenging days
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