Operations Manager

Live. Work. Explore. as a part of our Admin/HR team in Zion National Park!

As a sanctuary with over 146,000 acres of cliffs, canyons, diverse plant and animal life, and uninterrupted beauty, Zion is a place of peace and refuge. We operate a variety of dining facilities, a retail shop, and the only in-park lodging. For those that live and work in the park, there are endless opportunities to explore the amazing wonders that surround you.

No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.

We’re hiring an Operation Manager to Live. Work. Explore. in Zion National Park!

The Details:
Position Type: Full-Time, Year-Round
Pay: $61,000/Year
Housing & Meals: Complimentary 
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why Zion National Park?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Zion, and proud stewards of the park.

Life in Zion:

• Employee housing (single-status housing or RV site) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth), employee gym
• Bike rentals
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Paid Time Off
• Medical, Dental, Vision, and Life Insurance
• 401K Saving Plan with match
• Flexible Savings Account
• Short and Long-Term Disability Insurance
• Employee Assistance Program
• Supplemental Benefits
• Pet Protection
• Unlimited outdoor recreation opportunities
• Direct access to Zion National Park's restricted Canyon Scenic Drive
• Exclusive employee discounts in Zion and other Xanterra properties
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities:

• The Operations Manager has the responsibility to direct all phases of daily operation at the location/property level with a weighted emphasis on Food & Beverage operations.
• Responsible for maximizing sales and controlling expenses at all operations departments with the objective of meeting or exceeding budgeted profits while maintaining expenses at budgeted levels.
• Constant awareness of the appearance of both employees and property.
• Ensuring excellent quality of products in all outlets – product quality should always meet standards determined by Xanterra Travel Collection.
• Ensure that standards of service are being met in all operational departments.
• Effective enforcement of all Xanterra and F&B policies and procedures, including food safety, sanitation, TIPS, and Servsafe standards.
• Ensure Dining Room facilities are maintained and clean. Report all maintenance requests in a timely manner.
• Respond positively and empathetically to all guest complaints with the objective of solving the problem to the satisfaction of both the guest and the Company prior to the departure of the guest.
• Ensure that accurate sales, payroll, and labor standard figures are reported on a daily, weekly, and period end basis.
• Review weekly forecasts with all departments, review costed schedules based upon forecasted business volumes, and make appropriate staffing changes necessary to maintain budgeted labor to sales percentages for each department. Conduct daily and weekly audits of labor records to verify provided schedules match hours worked in each department.
• Review weekly work schedules with all supervisors in relation to forecasts, staffing guides, customer service needs, and equity among employees to ensure consistency, fairness, and meeting appropriate budgeted guidelines and percentages.
• Constant evaluation of safety concerns throughout all departments. 
• Work closely with Human Resources to ensure employee satisfaction and esteem is managed.  Ensure that all employee complaints, regardless of the issue, are turned over to Human Resources immediately. 
• Provide written evaluations of all operations department managers annually.
• This position will be expected to work a variety of hours including mornings, days, evenings, nights (graveyard shifts are possible), weekends, and holidays as necessary.  
• Assists in hiring and training for the Retail, Café, Dining Room, Front Desk, Housekeeping, and Kitchen operations as well as continual feedback and process improvement instructions as needed.

Qualifications:

• Business Management or Hospitality Degree or 3-5 years equivalent hospitality experience.
• Experience in Food & Beverage Management.
• Great experience & knowledge in the Rooms, Lodging, and Retail departments.
• Strong communication and interpersonal skills.
• Motivational, organizational, and time management skills.
• Knowledge of company policies and procedures.
• Knowledge of Microsoft Word and Excel.
• Ability to review and analyze financial documents.
• Possession of valid driver’s license. 
• Must be able to lift items up to 50 pounds.
• Must be able to walk and/or stand a minimum of 30 minutes at a time.
• Must be able to kneel or lay flat on the ground to inspect beds, kitchen lines, and furniture.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.