Shuttle Driver/Outfitter Combo Role

This position is a combination role.  We are looking for someone to fill a position that includes 3 days a week as a Trailhead Shuttle Driver and 2 days a week as an Outfitter.

The Outfitting Staff of Zion Adventures forms the backbone of our business operations. Outfitters work inside and play outside; they go canyoneering, hike, climb, and bike to understand Zion and all it has to offer. Hundreds of Park visitors stop by each day seeking assistance in making the most of their time here. It is the Outfitter’s responsibility to help them leave Zion Adventures with an empowering sense of direction. Outfitters prepare visitors to hike the Zion Narrows, answer questions about our services, maintain the vast amounts of equipment we send out each day, and perform other crucial tasks that help visitors have memorable experiences.

Trailhead Shuttle Driver: Responsible for transporting adventurers to their desired destinations in a friendly and professional manner.  The Trailhead Shuttle Driver must also be comfortable operating a 14 passenger Ford E350 Van safely on narrow, winding dirt roads. Zion Adventures is committed to providing exemplary customer service, so drivers need to be able to speak knowledgeably about other services we provide, as well as the Zion area. ​

Qualifications:

Required:

• 21 years old minimum
• Desire to help people - specifically help them have fun & safe visits to Zion
• Professional and responsible attitude 
• Strong spoken and written communication skills
• Ability to work in a team-oriented environment
• Sense of humor. Ability to make work fun in positive ways
• Works and stay on-task with minimal supervision
• Takes initiative and applies problem-solving skills.
• An enduring commitment to learning, and the ability to do so quickly  
• Ability to work well with all types of people, especially children
• Patience
• Strong attention to detail​
• A high level of social grace
• Familiarity with computer programs such as Word or GoogleDocs. Previous experience with Mac is helpful

Responsibilities:​​

• Answering visitor questions
• Outfitting customers for the Narrows & other adventures
• Answering phones and replying to emails
• Booking guided rips and reservations for equipment/shuttles
• Checking in, cleaning, and repairing gear
• Checking out customers at the cash register
• Helping connect clients with guided trips and other Zion activities
• Offering expertise on local recreation opportunities and logistics
• Building an impressive knowledge base of the roads, hikes, canyons, and hidden secrets of Zion National Park and the surrounding area on personal time
• Informing customers about retail products in the store
• Managing product inventory on our retail floor
• Facilitating meaningful, helpful, intelligent, and pleasant conversations with customers
• Attending staff meetings outside the work day (approx. 1 per month)

Dates of Employment 2024:

• April 29th - October 31st

• There is year-round outfitting available for several staff members. Some stay to outfit part-time or work on seasonal projects.

Employee Housing

• Staff housing is available.  Housing consists of a private room in 3-bedroom duplexes.