Night Auditor, Maintenance Technician, Front Desk Specialist, Maintenance Manager

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

Night Auditor at Lion Square Lodge: 

https://www.vacasa.com/careers/positions/?gh_jid=5817408

Compensation

• $23 / hour
• More benefits and company perks information below

What you’ll do

• Greet and register guests
• Assign rooms and issue room keys
• Check out departing guests efficiently and politely and explain charges if necessary
• Handle cash transactions and post guest room charges
• Answer all incoming telephone calls and take messages as needed
• Confirm room reservations
• Print and distribute all necessary reports to various departments
• Handle nightly closing and balancing of all shift reports and daily posting transactions
• Verify daily arrivals with registration cards, vouchers and/or itinerary, category, rates, dates, etc.
• Prepare next day's arrivals
• Prepare and distribute Daily Summary Report
• Effectively and professionally address guest issues and complaints.
• Perform other duties as assigned.

Maintenance Technician at Lion Square Lodge:

https://www.vacasa.com/careers/positions/?gh_jid=5817396

Compensation

• $22 - $24 / hour 
• More benefits and company perks information below

What you’ll do

• Complete maintenance tasks and projects, traveling between multiple worksites each day.
• Create a welcoming environment for our guests and owners by ensuring our homes are well maintained general repairs, preventative maintenance & inspections
• Respond to guest issues regarding maintenance, as needed including but not limited to:
  • Appliance troubleshooting
  • Cable/wifi troubleshooting
  • Basic HVAC repair
  • Light plumbing
• Establish and maintain open, collaborative relationships with team members and management team
  • Correspond on a regular basis with your local management team and team members
  • Be available and willing to assist your colleagues and management team when necessary
  • Provide cross-coverage when necessary to ensure urgent issues are addressed
• Maintain hot tubs as needed; we offer on-site training
• Collect and remove trash and debris
• Ensure follow through on assigned maintenance tasks using in-house assignment system and respond to time-sensitive maintenance needs
• Maintain required Maintenance Metrics on efficiency and utilize Vacasa’s ticketing system
• Coordinate with third-party service providers.
• Attend all mandatory individual and team meetings
• Other responsibilities as assigned - because every day looks different

Front Desk Specialist at The Phoenix:

https://www.vacasa.com/careers/positions/?gh_jid=5817310

Compensation

• $21 / hour
• More benefits and company perks information below

What you’ll do

• Act as the first point of contact for  our guests, vendors, and, occasionally, our owners within a local management office
• Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern
• Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
• Verify unit availability to assist with scheduling vendor or realtor visits
• Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
• Build and maintain business relationships and open lines of communication with other internal support teams

Maintenance Manager at The Lodge:

https://www.vacasa.com/careers/positions/?gh_jid=5787195

Compensation

• $65000 / year
• More benefits and company perks information below

What you’ll do

• Manage a team in a time-sensitive environment.
• Home repairs including appliance trouble-shooting, cable/wifi troubleshooting, basic knowledge of HVAC systems and light plumbing [to fix a leaky sink]
• Managing, mentoring, training, and supporting a small group of maintenance technicians/maintenance staff and assisting them when necessary with needs.
• Corresponding on a regular basis with the staff you manage.
• Corresponding on a regular basis via email and phone with the Local team and Central team.
• Ordering, maintaining and replenishing maintenance supplies and inventory.
• Assisting with scheduling and distribution of tickets.
• Ensuring maintenance staff follow through on assignments and giving instructions regarding work methods and routines.
• Covering for local team when necessary.
• Recommending performance evaluations, resolving problems, and implementing disciplinary action with appropriate team members and assistance from the human resources department.
• The job duties described, are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

What you’ll get

• Health/dental/vision insurance—100% coverage option
• Employer Sponsored & Voluntary Supplemental Benefits
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute 
• Health & Dependent Care Flexible Spending Accounts
• Flexible vacation time
• Paid sick days and holidays 
• Paid parental leave after one year of tenure 
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts and 
• All the equipment you’ll need to be successful
• Great colleagues and culture
• Please visit our careers page to review our full benefits offerings