Current Job dates:
Currently recruiting for the season that runs from February 28th, 2024 to November 1st, 2024.
- Effective Communication
- Adaptagility
- Decision Making
- Initiative
- Ability to exhibit leadership skills via team management, delegation, and prioritization, all while positively engaging with on-site guests and upcoming arrivals
- Effectively coordinate and execute tasks cross-departmentally including but not limited to, Guest Experience, Front Desk, Adventures, Food & Beverage & Groups
- Welcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stay
- Share passion, knowledge, and recommendations for activities and attractions to experience in the local community
- Anticipate workflow and appropriately delegate tasks to Guest Experience team
- Coordinate off-site activities for guests and clients by maintaining and building relationships with third-party adventure vendors.
- Maintain weekly calls with corporate Adventures team to troubleshoot challenges and discuss future opportunities.
- Exercise best judgement, tact, and resourcefulness when exercising company policies and addressing concerns with the appropriate department(s) as needed
- Find ways to streamline processes to maximize efficiency and resource use
- Cultivate and share resources and leads with headquarter teams for departmental growth
- Conduct on-site activities consisting of but not limited to stargazing, nature walks, yoga, live music, special events (i.e. group events & holiday themed activities)
- Ensure all events, adventures, and company programs are well attended and received
- Strive for excellence in guest experience across all departmental priorities (adventures, on-site activities, retail & equipment rentals)
- Contribute and assist teammates at on-site & corporate level to maintain high standards of camp operations
- Demonstrate accountability & diligence with all associated priorities
- Exercise leadership abilities to develop team strengths and opportunities
- Control costs (on-site activities) and maintain monthly budget
- Participate in weekly and daily meetings to ensure the GECs as well as the Front Desk team are well informed about activities offered on site as well as off site, upcoming events or groups, and any other special events or arrivals
- Ensure all upcoming events and VIP arrivals have a point person
- Oversee all Retail operations including ordering, inventory, product, and financial management
- Weekly/bi-weekly/monthly action plan to help drive NPS and value for price paid
- Other duties as assigned
- High School Diploma/GED
- Prior Under Canvas or supervisory experience a plus
- Minimum two years of experience with guest interaction in resorts, hotels, or hospitality
- Service-minded with passion for guest service experience
- Genuine, outgoing, friendly, and dynamic
- Passion for the Great Outdoors and America’s National Parks
- Enthusiasm for sharing knowledge of local attractions, landmarks, activities, history, and culture
- Teamwork and adaptability
- Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker
- Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
- Able to stand and move for long periods of time
- Operate guest transport carts
- Stand and walk over slipper and/or uneven natural walking surfaces for the majority of the work day
- Bend and stoop.
- This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.
- Be knowledgeable about menu ingredients and food preparation methods to help navigate guest questions and special dietary needs
- Collaborate and interact professionally with guests, food, camp, beverage team, and other department co-workers
- Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor
- Actively maintain guest safety by following all food safety and sanitation protocols
- Your culinary passion and commitment to delivering quality menu items will be a critical contribution to positive guest experiences
- Your positive attitude, ability to listen to team members, and anticipate operational needs will lead to consistently positive guest feedback
- Contribute to programing by sharing ideas for specials or operations enhancements
- You value teamwork, quickly step in to help others
- Prepare and plate dishes with proper prep and portioning in a timely manner
- High School (High school diploma) or GED
- Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
- Ability to lift 30lbs independently; all lifts over 51 lbs. require assistance from a co-worker
- Able to stand and move for long periods of time
- Food Handler Certification
- Line or grill cook experience preferred but not required
- Ability to follow direction
- Strong communication skills
- Friendly Team-Player
- Housing Option Included | Competitive Pay | Beautiful Locations | Great Culture | Travel | Team Member Discounts
- Greet and check in guests at the reception desk, showcasing our amenities, and activities
- Provide clear, accurate, complete, and timely communication
- Confidently take action, quickly step in to help others, and make sound decisions with minimal direction
- Eagerly seek opportunities to ensure guests have everything they need
- Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you respond to the needs of guests and visitors
- Ability to have and give knowledge of the camp, maintain a positive attitude, provide listening skills, and the ability to predict and respond to guests needs in a timely manner will be paramount in preforming assigned job duties
- Learn and share your knowledge of local culture, activities, and adventure activities
- Reconcile accounting ledgers, make accounting adjustments, process credit cards, and prepare billing
- Collaborate and interact professionally with guests and co-workers
- Work efficiently to meet deadlines while maintaining high standards
- High School (High school diploma) or GED
- Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
- Ability to lift 30lbs independently; all lifts over 51 lbs. require assistance from a co-worker
- Able to stand and move for long periods of time
- Minimum two years of experience in Customer Service, preferably in hospitality or hotels
- Customer focus and friendly
- Solutions-oriented and attention to detail
- Ability to work overnight shifts
- Communication skills
- Housing Option Included | Competitive Pay | Beautiful Locations | Great Culture | Travel | Team Member Discounts
- Effective Communication
- Adaptagility
- Decision Making
- Initiative
- Think critically to respond and react quickly to ever changing situations on property
- Be an active listener, an approachable leader, and available to lend support
- Interact regularly with all co-workers and guests
- Meet regularly with camp leadership to ensure overall camp success and guest satisfaction
- Anticipate workflow and appropriately delegate tasks
- Find ways to streamline processes to maximize efficiency and resource use
- Lead by example
- Inspire your team to be engaged and committed to excellence, celebrating team results
- Lead your team to meet deadlines by while maintaining high standards.
- Work with front desk supervisor to ensure all lost and found items are properly handled.
- Prioritize cleaning rooms based on inventory, requests, and guarantees.
- Assist management in hiring, training, scheduling, and coaching employees.
- Lead the housekeeping team in Under Canvas sustainability efforts.
- Develop trust and mutual respect among the team.
- Participate in weekly and daily meetings to ensure the Housekeepers are well informed about, upcoming events or groups, and any other special events or arrivals.
- Inspect what you expect from your housekeepers and provide timely, constructive feedback.
- Ensure you are appropriately staffed and working efficiently with available resources.
- Other duties as assigned.
- This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of Under Canvas.
- High School (High school diploma) Diploma/GED (High school diploma)
- Prior housekeeping management
- Ability to set clear expectations and lead a team
- Attention to detail
- Strong communication skills
- Understanding of property management systems.
- Solutions-oriented mindset.
- Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker
- Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
- Able to stand and move for long periods of time
- Operate guest transport carts and/or property vehicle
- Stand and walk over slippery and/or uneven natural walking surfaces for majority of workday
- Bend and stoop
- This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.
- Interact regularly with co-workers and guests in a genuine, professional manner
- Report concerns that need attention to the Housekeeping Supervisor in a timely manner
- Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor
- Eagerly seek opportunities to ensure guests’ requests have been fulfilled in a timely and efficient manner
- Take pride in following protocol by meticulously and consistently ensuring our tents are clean, well-stocked, and ready to welcome our guests
- This includes changing bedding with fresh linens, sweeping floors, sanitizing the personal space, dusting, and organizing
- Work effectively with a team of housekeepers, under the direction of the Housekeeping Supervisor, to ensure all tasks are successfully completed
- Work efficiently to meet deadlines while maintaining high standards
- High School (High school diploma) or GED
- Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events.
- Ability to lift 30lbs independently; all lifts over 51 lbs. require assistance from a co-worker.
- Able to stand and move for long periods of time.
- Prior housekeeping experience preferred
- Ability to follow direction.
- Strong communication skills.
- Friendly Team-Player.
- Housing Option Included | Competitive Pay | Beautiful Locations | Great Culture | Travel | Team Member Discounts
- Assist other employees in the department with completion of duties
- Demonstrate the stamina to work long hours in varying weather conditions
- Ability to execute and balance multiple priorities, all while positively engaging with on-site guests and upcoming arrivals
- Effectively coordinate and execute tasks cross-departmentally including but not limited to, Guest Experience, Front Desk, Adventures, Food and Beverage, Groups
- Welcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stay
- Share passion, knowledge, and recommendations for activities and attractions to experience in the local community
- Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor
- Eagerly seek opportunities to ensure guests’ requests have been fulfilled in a timely and efficient manner
- Cultivate and share resources and leads with your supervisor for departmental growth
- Conduct on-site activities consisting of but not limited to stargazing, nature walks, yoga, live music, special events (ie group events and holiday themed activities)
- Ensure all events and adventures are well attended and received
- Strive for excellence in guest experience across all departmental priorities (adventures, on-site activities, retail & equipment rentals)
- Share passion, knowledge, and recommendations for activities and attractions to experience in the local community
- Demonstrate accountability camp; diligence with all associated priorities
- Contribute and assist teammates on-site to maintain high standards of camp operations
- Participate in weekly and daily meetings to ensure the GECs as well as the Front Desk team are well informed about activities offered on site as well as off site, upcoming events or groups, and any other special events or arrivals
- Work efficiently to meet deadlines while maintaining high standards
- Diligently communicate with supervisor on any pending priorities and immediate concerns
- Effective Communication
- Adaptagility
- Information Management
- Business Needs Analysis
- Training Others
- Attention to Detail
- Planning and Organizing
- Welcome and check in guests at reception desk showcasing our amenities and activities; or assist with check out upon departure
- Learn and share your knowledge of local culture, activities, and adventure activities
- Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor
- Seek opportunities to ensure guests’ requests and expectations are eagerly fulfilled
- Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you create a warm welcome for guests and visitors
- Greet and check in guests at the reception desk before assisting them with transportation to their tent. taking them on a tour of the camp, showcasing our amenities, activities, and food and beverage services
- Your positive attitude, ability to listen to guests, and predict and respond to their needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback
- Collaborate and interact professionally with guests and co-workers
- You value teamwork, quickly step in to help others
- Work efficiently to meet deadlines while maintaining high standards
- High School (High school diploma) or GED
- Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
- Ability to lift 30lbs independently; all lifts over 50 lbs. require assistance from a co-worker
- Able to stand and move for long periods of time
- Experience in and/or ability to utilize POS and reservations systems
- Customer focus and friendly
- Telephone Etiquette (Basic)
- Solutions-oriented and attentional to detail
- Communication skills
- Teamwork
- Housing Option Included | Competitive Pay | Beautiful Locations | Great Culture | Travel | Team Member Discounts
- Maintain a supply of clean linens and towels
- Sort used linens, load washers, run the wash cycle, dry, fold, and restock
- Assist team members throughout the camp as necessary to ensure high standards of service for all guests
- Demonstrate the stamina to work long hours in varying weather conditions
- Interact regularly with co-workers and guests in a genuine, professional manner
- Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor
- Eagerly seek opportunities to ensure guests have everything they need
- Maintain a clean laundry area and follow proper OSHA/HAZCOM procedures
- Work efficiently to meet deadlines while maintaining high standards
- Other duties as assigned
Guest Experience Coordinator Supervisor
Under Canvas is America’s leading glamping company. We welcome go-getters of all types who are able to jump in head first and contribute to a fast-growing company. As a Guest Experience Coordinator Supervisor, you thrive on engaging with guests, creating extraordinary outdoor experiences, and being a brand ambassador for Under Canvas. This is a seasonal, hourly position that includes the option of team member housing for the duration of employment. This position is ideal if you love working outdoors for long periods of time and requires cross-departmental collaboration in a number of functional areas.
Competencies
Key Responsibilities
Preferred Qualifications
Additional Information
COMPENSATION AND BENEFITS:
Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:
Health Insurance
Heavily discounted tents for Under Canvas family and friends stays
Bar N Ranch lodge and cabin discounts
Industry discounts for outdoor brands
Gym membership discounts
Lifestyle partner brand discounts
Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.
Line Cook
As a Line Cook, you are an integral part of our food and beverage program. You will work with other Back of the House team members to deliver on culinary standards in our live fire kitchens. Working in various stations including grill, sauté, fry, prep, pantry, outdoor pop-up dining experiences, and providing support to the overall operation makes you the heart of the operation. You will keep our guests and team members safe by following food safety and sanitation protocols. Your goal is to work as a team to push out quality dishes to create memorable dining experiences. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. This is a seasonal, hourly position and includes an option for employee housing for the duration of employment.
Responsibilities
Competencies
Effective Communication
Adaptagility
Concern for Safety
Attention to Detail
Collaborating with Others
Quality Focus
Planning and Organizing
Education
Working Conditions
Certification
*Must be obtained within two weeks of start of employment
Preferred Qualifications
Additional Information
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.
Night Auditor
As a Night Auditor, you play a critical role in maintaining the camp operations overnight, including serving as the primary point of contact for guests during your shift, and assisting with accounting tasks. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. This is a seasonal, hourly position and includes the option for employee housing for the duration of employment.
Responsibilities
Competencies
Effective Communication
Adaptagility
Auditing
Attention to Detail
Client Focus
Professionalism
Education
Working Conditions
Preferred Qualifications
Additional Information
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.
Housekeeping Supervisor
As a Housekeeping Supervisor, you play an important role in creating a memorable first impression for our guests from the moment they enter their tent. We pride ourselves on providing guests with a camping experience that includes all the comforts and luxury of home. Your role is to lead a team of housekeepers to provide guests with a consistently clean and comfortable environment in their tent for the duration of their stay. You will work side-by-side with your team to deliver results. This is a seasonal, hourly position and includes the option of team member housing for the duration of employment.
Competencies
Key Responsibilities
Preferred Qualifications
Additional Information
COMPENSATION AND BENEFITS:
Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in the company’s health insurance plan, 401(K), purchase gear from industry pro-deal programs, and take advantage of Under Canvas’s team member purchase plan.
Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.
Housekeeper
As a Housekeeper, you play an important role in creating a memorable first impression for our guests from the moment they enter their tent. Under Canvas is known for providing guests with a glamping experience that includes all the comforts and luxury of home, your role is to ensure our tent accommodations are clean, well-maintained, replenished with consumables, and ready for our guests to enjoy their stay. This is a seasonal, hourly position and includes an option for employee housing for the duration of employment.
Responsibilities
Competencies
Effective Communication
Adaptagility
Concern for Safety
Attention to Detail
Client Focus
Collaborating with Others
Professionalism
Education
Working Conditions
Preferred Qualifications
Additional Information
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.
Guest Experience Coordinator
As a Guest Experience Coordinator, you thrive on engaging with guests, creating extraordinary outdoor experiences, and being a brand ambassador for Under Canvas. This is a seasonal, hourly position that includes an option for housing.
Responsibilities
Competencies
Education
Have obtained a High School (High school diploma) Diploma or GED
Working Conditions
Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
Ability to lift 30lbs independently; all lifts over 50 lbs. require assistance from a co-worker
Able to stand and move for long periods of time
Preferred Qualifications
Minimum two years of experience with guest interaction in resorts, hotels, or hospitality
Service-minded with passion for guest service experience
Genuine, outgoing, friendly, and dynamic
Enthusiasm for sharing knowledge of local attractions, landmarks, activities, history, and culture
Teamwork and adaptability
Additional Information
Housing Option Included | Competitive Pay | Beautiful Locations | Great Culture | Training
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.
Camp Concierge
As a Camp Concierge, you are often the first point of contact for our guests on site, and you play a critical role in setting the tone for the duration of their stay. Engage with guests from the moment they arrive on site through the duration of their stay. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. This is a seasonal, hourly position and includes an employee housing option for the duration of employment.
Responsibilities
Competencies
Effective Communication
Adaptagility
Inventory/Supply Management
Information Management
Collaborating with Others
Client Focus
Professionalism
Education
Working Conditions
Preferred Qualifications
Additional Information
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.
Laundry Attendant
Fresh air, nature, and clean linens! This is a unique opportunity to work outdoors in some of the country’s most popular national parks. As a Laundry Attendant, you play a critical role in what makes Under Canvas so unique, providing our guests with crisp linens and fresh towels as they sleep under the stars. Reporting to a Laundry Supervisor, you will work with a team of peers to clean and restock linens for a camp location. This is a seasonal, hourly position and includes the option of team member housing for the duration of employment.
Competencies
Effective Communication
Adaptagility
Key Responsibilities
Preferred Qualifications
High School Diploma or GED
Friendly, team oriented, and ability to follow direction
Additional Information
Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
Able to stand and move for long periods of time
Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker
This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.
COMPENSATION AND BENEFITS:
Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:
Health Insurance
Heavily discounted tents for Under Canvas family and friends stays
Bar N Ranch lodge and cabin discounts
Industry discounts for outdoor brands
Gym membership discounts
Lifestyle partner brand discounts
Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.
How to Apply
Please apply directly on our Careers page by clicking below.
Contact Info
- Human Resources
- careers@undercanvas.com
- www.undercanvas.com
