Housekeeping Manager

The Resort at Paws Up is America’s premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West with constant innovation and evolution to deliver the quintessential luxury experience for affluent and influential travelers from all over the world. It’s a family-owned and award-winning destination that truly inspires.

The role of the Housekeeping Manager Prepared with a keen knowledge of The Resort at Paws Up luxury accommodations, public areas and high service standards, will work with supervisors, inspectors, maintenance technicians, and team leads to ensure that all accommodations and public areas are prepared and maintained at the highest level of cleanliness and quality.  In addition, all housekeeping services provided to guest are performed in conjunction with Forbes Standards. Supporting the Executive Housekeeper and the Assistant Executive Housekeeper in all areas of the Housekeeping operation. 

The Primary Functions are: 

• Arrival inspections on all Cabins/Tents to ensure that accommodations are cleaned and staged to meet Paws Up and Forbes Standards prior to guest arrival.
• Inspecting periodic daily service &/ turndown cleans to ensure that Forbes standards are being met.  
• Inspecting Public Areas throughout the day/evening to ensure that Forbes standards are being met.
• While inspecting Cabins/Tents documenting and correcting deficiencies found in the accommodation or calling back housekeeping teams to correct deficiencies when appropriate. 
• Managing a quality control inspection point chart to be filled out daily to measure team accomplishments and deficiencies daily based upon arrival, daily and turndown inspections.
• Communicate with Executive Housekeeper and Assistant Executive Housekeeper any deficiencies found with either the cleanliness or the staging of the accommodations after housekeeping has serviced the homes so that corrective measures/training can take place.   
• Reviewing all daily reports and arrival manifests for incoming guests during shift stand-up meetings to ensure that special needs from the department are met.
• Ensuring housekeeping team members are properly groomed to Paws Up standards while on shift.
• Constant communication with the Executive Housekeeper and the Guest Services Manager throughout the day keeping all parties aware of the clean status of homes.    Be prepared to make changes to daily team schedules if needed to ensure check-in times are met. 
• Working with the Guest Services Manager or Conference Services Manager to ensure that all guest amenity items are properly placed prior to an accommodation being available for guest arrival.
• Maintain direct contact with the Executive Housekeeper, front desk, landscape and maintenance during shift; Report any immediate problems or repairs needed.
• Reporting all outstanding work orders, replacement items needed, guest damaged items to the Executive Housekeeper as soon as possible.  
• Input all maintenance workorders into the workorder software. 
• Support teams to achieve an exceptional level of efficiency and quality as they relate to housekeeping services.
• Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.
• Ensure confidentiality and security of homes and camps. 
• Perform a variety of cleaning activities, including but not limited to, sweeping; scrubbing; mopping, polishing; vacuuming; and shampooing.
• Maintain a high level of attention to detail at all times.
• Work in a safe and responsible manner while adhering to all OSHA standards.
• Provide information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.
• Maintain flexible hours to accommodate guest needs, due to the cyclical nature of the hospitality industry; Position requires full availability including evenings, weekends, holidays or as needed.

Looking for Team Members with:

• High school diploma, GED or vocational training or job-related course work
• Previous basic cleaning experience preferred, not required 
• Proven customer services skills, communication skills, and organizational skills
• Valid State Driver’s License

Team Members can look forward to:

• PTO 
• Referral Bonus
• Medical, Dental, Vision
• Life Insurance, Long Term and Short-Term Disability
• 401K with match
• Opportunities for career development and advancement
• Carpool reimbursement $5-$20/Day 
• Limited Housing Assistance Available
• Complimentary Lunch Provided 
• Employee Discounts on Merchandise
• A great work environment in a beautiful luxury resort setting.

**The position offered is full-time and year-round and located in Greenough, Montana. 

The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.