Work and Play at Alaska's Newest Cruise Ship Destination!

Current Job Openings

MV Malaspina
Malaspina Engineering Manager
Ketchikan
Job Summary:
The MV Malaspina was the first ferry commissioned by the State of Alaska.  It is now permanently moored and functions as housing for Ward Cove Dock Group employees.  The Malaspina Engineering Manager is the lead maintenance position onboard that is responsible for the safe and efficient maintenance and operation of all ship’s engineering systems.

Duties/Responsibilities:
• Monitors the safe and efficient operation of engineering machinery, equipment, and spaces. Enters monitoring data in logs.
• Performs routine maintenance and repair of equipment on board.
• Responsible for the condition, proper operation, maintenance, and repair of all vessel engineering systems and processes:
• Deck hydraulic systems
• Refrigeration plant
• Pump ashore all waste water
• Maintain domestic Water levels and order water as necessary.
• Heating and ventilation systems
• Assist with all, watch standing, and operating regulations
• Assist in monitoring of maintenance programs on all main systems and engineering systems
• Attend and participate in all company sponsored training programs as well as outside training in management or engineering related courses
• Participates as a lifeboat crewmember and a firefighting and emergency response team leader. Expected to take initiative to perform emergency duties without specific orders or instructions.
• Performs other duties as assigned.

Required Skills/Abilities:
• Capable of assisting in monitoring of maintenance programs on all main systems and engineering systems
• Capable of assisting in maintaining spare parts inventory
• Strictly supports all WCDG policies and company culture.
• Ability to lead and follow in a collaborative work environment;
• Preparedness in safety incidents that may require immediate response and assistance;
• Safety Focus: Must be able to maintain a safe and comfortable environment for guests, employees, and the public. Work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment.
• Customer-Service Focus: Must understand that customer service is a top priority and must conduct all actions with this in mind.
• Problem-Solving Skills: Must be flexible and able to produce appropriate solutions quickly, working across the organization at times.  Must be able to find creative solutions to unique problems and employ a logical and organized thought process.
• Organizational Skills: Must know how to keep yourself and others organized and how to determine which tasks are the most important in a given list. 
• Communication Skills: Must collaborate with other administrators and support personnel, management, and clients on a regular basis.
• Computer Literacy:  Must be able to use standard business software including Word Processing programs, Excel spreadsheets, Power Point and other necessary programs. 
 
Education and Experience:
• At least one-year related experience required.
• Although not required, preferred certifications include: MMC (Merchant Mariner’s Credential) endorsed with QMED (Qualified Member of and Engineering Department) and Lifeboatman; BT (Basic Training); Fire Fighter Training.
 
Physical Requirements:
• Must be capable of boarding and exiting a vessel without physical assistance by climbing up and down a ramp.
• Must climb or descend one or more set of steep stairs, or vertical ladders inside and outside the vessel
• Ability to work in confined spaces
• Ability to function well in a high-paced, and at times, stressful environment;
• Required to work for extended periods outside in all weather conditions;
• Prolonged periods of sitting, standing, and walking.
• Must be able to lift up to 25 pounds at times.
Apply Here: 
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=107114&clientkey=1D7561495045236E80F934C9FCAEF035&jpt=946f10a4b7d621022588d9c29b129f9e
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Finance
Accounting Clerk
Ketchikan
$18.00 / hour
The Accounting Clerk provides general administrative, and accounting support across multiple departments.  Will perform cash handling and reconciliations, accounts receivable invoicing and payment processing, staff travel arrangements and maintenance of electronic and paper files.  Will provide administrative, accounts payable and payroll related supports as requested.
Supervisory Responsibilities:
• None.
Duties/Responsibilities:
Ensures accurately and timely:
• Processing invoices and ensuring daily sales activity is recorded correctly.
• Reconcile customer payments to outstanding invoices, ensuring entry of all outstanding activity and accuracy of eventual payments.
• Process customer statements and perform collections duties as necessary.
• Input employee information for HR and PR related activities.
• Maintain accounts receivable, customer payments and contracts, and purchasing documents in electronic and/or hard copy.
• Maintains complete records in both electronic and hard copies
• Maintain vendor and customer relationships.
• Provide applicant processing, onboarding and human resource supports.
• Provide accounts payable support.
• Provide administrative supports.
• Assists co-workers and management as requested.
• Other duties as assigned.
Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to be a self-starter who prioritizes a high volume of tasks and works well under pressure and time constraints, meeting deadlines and expectations.
• Ability to work effectively in a team environment with diverse personalities and departmental requirements.
• Ability to handle and secure confidential and non-routine information;
• Ability to explain policy and procedures;
• Ability to have reliable attendance and be flexible in working an evening or weekend day when work- loads are excessive.
• Skilled in problem solving.
• Ability to be organized and keep meticulous electronic and paper files;
• Skilled in excel, word and other computer software;
Education and Experience:
• High school diploma or equivalent level competency in reading, writing and mathematics
• At least one year of administrative experience required
• Driver’s License Preferred
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
Employee Perks
We provide paid training at the beginning of the season and offer competitive pay, partially subsidized housing, and a fun team environment.
• Sign-On Bonus:  If signed-on prior to February 1, 2024, employee will receive $500 paid at the end of their contract
• Retention Bonus:  Employees will receive $1 per hour ($1.50 per OT hour) bonus at the end of their contract
• Travel Reimbursement:  Up to $300 travel reimbursement with receipts paid at the end of the probationary period (3 weeks)
• Referral Bonus:  Employees who refer other applicants that are hired and complete their contract receive $100 per employee, paid at the end of the season
• Retirement:  401(k) dollar-for-dollar contribution match up to 6% of base salary, eligible after 1,000 hours of employment
• Free tours and activities at Ward Cove on a space-available basis
• Four complimentary tour tickets for friends and family, additional tickets may be purchased at the crew rate
• 20% discount in Ward Cove retail shop
Apply Here: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=96793&clientkey=1D7561495045236E80F934C9FCAEF035
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Line Cook

Ketchikan

The Line Cook will prepare meal ingredients, simple dishes, condiments, and other items as directed by Head Cook for the M/V Malaspina guests.

Supervisory Responsibilities: None

Duties/Responsibilities:

• Prepares meal ingredients as directed by the head cook.
• Prepares fresh produce by peeling, cutting, and portioning.
• Prepares meat by trimming, cutting, and portioning.
• Prepares simple dishes such as breads or salads.
• Mixes or prepares condiments, dressings, and sauces.
• Assists with unloading, inspection, and storage of raw ingredients and supplies.
• Maintains compliance with applicable health, safety, food handling, and hygiene codes and standards;
• Performs other related duties as assigned.

Required Skills/Abilities:

• Basic understanding of or the ability to learn basic sanitation and regulations for workplace safety.
• Basic understanding of or the ability to learn food handling techniques, preparation, and cooking procedures.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to work quickly and efficiently.
• Ability to work well as part of a team.
• Ability to maintain personal hygiene.
• Ability to function well in a high-paced and at times stressful environment;

Education and Experience:

• High school or vocational school coursework in kitchen basics, such as food safety, preferred.
• Current Alaska Food Workers Card, or ability to obtain within 30 days of employment.
• Driver’s License Preferred
• One year of related experience preferred.

Physical Requirements:

• Prolonged periods of standing and working in a kitchen.
• Exposure to extreme heat, steam, and cold present in a kitchen environment.
• Must be able to lift up to 25 pounds at times.
• Manual dexterity to cut and chop foods and perform other related tasks.

Employee Perks

We provide paid training at the beginning of the season and offer competitive pay, partially subsidized housing, and a fun team environment.

• Sign-On Bonus:  If signed-on prior to February 1, 2024, employee will receive $500 paid at the end of their contract
• Retention Bonus:  Employees will receive $1 per hour ($1.50 per OT hour) bonus at the end of their contract
• Travel Reimbursement:  Up to $300 travel reimbursement with receipts paid at the end of the probationary period (3 weeks)
• Referral Bonus:  Employees who refer other applicants that are hired and complete their contract receive $100 per employee, paid at the end of the season
• Retirement:  401(k) dollar-for-dollar contribution match up to 6% of base salary, eligible after 1,000 hours of employment
• Free tours and activities at Ward Cove on a space-available basis
• Four complimentary tour tickets for friends and family, additional tickets may be purchased at the crew rate
• 20% discount in Ward Cove retail shop

Apply Here: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=105513&clientkey=1D7561495045236E80F934C9FCAEF035

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Retail
Retail Sales Associate
Ketchikan
$16.00 / hour
Retail Sales Associates serve as a customer service representative for guests at The Mill at Ward Cove; assist guests with purchases; prepare and stock merchandise for sale; perform inventory control duties; organize and distribute merchandise. Perform other duties related to the successful operation of the retail store including cleaning and moderate lifting.
Supervisory Responsibilities: None
Duties/Responsibilities:
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers;
• Maintain an awareness of the all-product knowledge information, merchandise promotions, test merchandise and advertisements;
• Always demonstrate outstanding guest service and professionalism;
• Assist in floor moves, merchandising, display maintenance and store housekeeping;
• Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock; ensures re-wraps are done promptly;
• Adhere to all company policies, procedures, and practices including signing, pricing, and loss prevention;
• Knowledge and promotion of all Ward Cove venues and retail;
• Prepare, clean and organize all equipment and supplies for each day’s needs;
• Participate in all required training and educational clinics;
• Attend all safety training, meetings, and clinics;
• Maintain current knowledge of all safety procedures;
• Work as greeters to welcome guests and conduct guest orientations;
• Answer and address any guest concerns or questions;
• Assist with monitoring inventories of supplies; ensuring venues are clean and in top condition;
• Work a flexible schedule;
• Performs other duties as assigned.

Required Skills/Abilities:
• Ability to process information/merchandise through Point-of-Sale computer system;
• Ability to communicate, read, count, and write accurately to complete all documentation;
• Ability to learn, retain and communicate information about retail products to cruise ship guests for sales and upselling of retail items;
• Must understand that exemplary customer service is a top priority and be able to communicate in a professional, friendly, and accurate manner;
• Accuracy in cash handling and a keen eye for detail;
• Must be flexible and able to produce appropriate solutions quickly, working across the organization at times;
• Must be able to find creative solutions to unique problems and employ a logical and organized thought process;
• Should possess good computer skills and be able to learn the internal booking system and accurately enter information.

Education and Experience:
• Previous retail sales experience preferred, but is not required

Physical Requirements:
• Prolonged periods standing for 8 hours or more and walking.
• Work in a demanding environment with crowds.
• Must be able to lift up to 50 pounds at times.
Employee Perks
We provide paid training at the beginning of the season and offer competitive pay, partially subsidized housing, and a fun team environment.
• Sign-On Bonus:  If signed-on prior to February 1, 2024, employee will receive $500 paid at the end of their contract
• Retention Bonus:  Employees will receive $1 per hour ($1.50 per OT hour) bonus at the end of their contract
• Travel Reimbursement:  Up to $300 travel reimbursement with receipts paid at the end of the probationary period (3 weeks)
• Referral Bonus:  Employees who refer other applicants that are hired and complete their contract receive $100 per employee, paid at the end of the season
• Retirement:  401(k) dollar-for-dollar contribution match up to 6% of base salary, eligible after 1,000 hours of employment
• Free tours and activities at Ward Cove on a space-available basis
• Four complimentary tour tickets for friends and family, additional tickets may be purchased at the crew rate
• 20% discount in Ward Cove retail shop

Apply here: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=98414&clientkey=1D7561495045236E80F934C9FCAEF035
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Tours
Activities Guide
Ketchikan
$16.00 / hour
Activities Guides are professional guides committed and focused on providing unparalleled customer service and have the skill and demeanor to facilitate a safe and fun experience for our guests. Guides will be rotated through different tours throughout the cruise ship season, so every week will be a new adventure! Guides will be cross trained in leading electric mountain bike tours, lake kayaking, zodiac, sea cycling and hiking tours, as well as rotating as a safety boat driver and/or camp hand.
Supervisory Responsibilities: None
Duties/Responsibilities:
• Conduct safe and informative, high-quality tours, which meet and exceed guest expectations
• Meet and greet guests with a professional attitude and appearance;
• Service & maintain all equipment in the best possible condition, report damage and issues to supervisor;
• Share knowledge and relevant information in a fun and entertaining manner in front of groups as large as twenty people;
• Prepare all equipment and supplies for each day’s needs;
• Participate in all required training and educational clinics;
• Attend all safety training, meetings, and clinics. Maintain current knowledge of all safety procedures;
• Work collaboratively with fellow guides and all management;
• Outfit guests in weather appropriate gear and safety equipment;
• Campfire, beverage, and snack setup at camp;
• Oversee safety of kayak guests from the safety boat and help as needed;
• Provide instructions to guests of varying skill levels on the safe use of equipment;
• Answers and addresses any guest concerns or questions;
• Cleans and organizes all equipment, vehicles, and workspaces, and maintains inspection log;
• Always demonstrate outstanding guest service and professionalism;
• Build a comprehensive knowledge base about the flora and fauna of Southeast Alaska, the history of The Mill at Ward Cove and surrounding areas;
• Work a flexible schedule;
• Performs other duties as assigned.

Required Skills/Abilities:
• Safety Focus: Must be able to maintain a safe and comfortable environment for guests, employees, and the public;
• Customer-Service Focus: Must understand that customer service is a top priority and must conduct all actions with this in mind;
• Attention to Detail: Maintaining high company standards in the upkeep of gear and equipment, presentation of the tour product and customer focus;
• Problem-Solving Skills: Must be flexible and able to produce appropriate solutions quickly, working across the organization at times. Must be able to find creative solutions to unique problems and employ a logical and organized thought process;
• Presentation skills: Must be able to deliver a scripted/non-scripted, entertaining, informative, safety briefing and tour presentation on a 2–3-hour tour multiple times a day to guests with varying backgrounds and skillsets;
• Successful completion of on-the-job training required;
• Must be able to work collaboratively in a team setting.

Education and Experience:
• First aid & CPR certified; lifeguarding, water rescue, kayak instruction helpful, WFR a plus.
• 1 to 2 years of previous guiding experience in an outdoor environment preferred, but not required.
• Driver’s License Preferred.

Physical Requirements:
• Able to work outdoors for long days in diverse weather conditions.
• Prolonged periods of standing and walking.
• Must be able to lift up to 75 pounds at times.
Employee Perks
We provide paid training at the beginning of the season and offer competitive pay, partially subsidized housing, and a fun team environment.
• Sign-On Bonus:  If signed-on prior to February 1, 2024, employee will receive $500 paid at the end of their contract
• Retention Bonus:  Employees will receive $1 per hour ($1.50 per OT hour) bonus at the end of their contract
• Travel Reimbursement:  Up to $300 travel reimbursement with receipts paid at the end of the probationary period (3 weeks)
• Referral Bonus:  Employees who refer other applicants that are hired and complete their contract receive $100 per employee, paid at the end of the season
• Retirement:  401(k) dollar-for-dollar contribution match up to 6% of base salary, eligible after 1,000 hours of employment
• Free tours and activities at Ward Cove on a space-available basis
• Four complimentary tour tickets for friends and family, additional tickets may be purchased at the crew rate
• 20% discount in Ward Cove retail shop
 
Apply here: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=98497&clientkey=1D7561495045236E80F934C9FCAEF035
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Port Operations
CDL Driver
Ketchikan
$25.00 / hour
The CDL Driver is responsible for the safe transportation of guests between Ward Cove and downtown Ketchikan.
Supervisory Responsibilities: None
Duties/Responsibilities:
• Prioritize the safety of your vehicle and guests by driving carefully through a highway and town;
• Ensure safe and efficient boarding / disembarkation of guests with the Transportation Coordinators;
• Applies knowledge of the local area to provide information to passengers;
• Drive in accordance with federal and state (Alaska) DOT regulations and employer shuttle training;
• Apply knowledge of Federal Motor Carrier Safety Administration (FMCSA) regulations through required documents maintained daily;
• Performs inspections on shuttles and maintain shuttle cleanliness throughout the day;
• Performs other duties as assigned.

Required Skills/Abilities:
• Ability to safely drive a shuttle bus while speaking to passengers, answering questions, and providing narration, while working in a team or group environment;
• Ability to communicate clearly, verbally and written, with customers, employees, and management;
• Knowledgeable in the importance of DVIRs and pre/post-trips;
• Preparedness in safety incidents that may require your assistance;
• Knowledge of the critical aspects of your vehicle and upkeep its condition;
• Excellent time management skills with a proven ability to meet deadlines;
• Ability to successfully complete company shuttle training program.
   
Education and Experience:
• Valid Commercial Driver's License, Class B without air brake restrictions and passenger endorsements required.
• Clean driving record with no infractions in the last three years.
• At least one-year related experience required.

Physical Requirements:
• Must be certified as physically qualified through a Department of Transportation (DOT) physical and drug screen.
• Prolonged periods of sitting, standing, and walking.
• Must be able to lift up to 15 pounds at times.
Employee Perks
We provide paid training at the beginning of the season and offer competitive pay, partially subsidized housing, and a fun team environment.
• Sign-On Bonus:  If signed-on prior to February 1, 2024, employee will receive $500 paid at the end of their contract
• Retention Bonus:  Employees will receive $5 per hour bonus at the end of their contract
• Travel Reimbursement:  Up to $300 travel reimbursement with receipts paid at the end of the probationary period (3 weeks)
• Referral Bonus:  Employees who refer other applicants that are hired and complete their contract receive $100 per employee, paid at the end of the season
• Retirement:  401(k) dollar-for-dollar contribution match up to 6% of base salary, eligible after 1,000 hours of employment
• Safety Bonus: Receive $2 per hour bonus at the end of each month for safe driving
• Free tours and activities at Ward Cove on a space-available basis
• Four complimentary tour tickets for friends and family, additional tickets may be purchased at the crew rate
• 20% discount in Ward Cove retail shop

Apply here: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=98519&clientkey=1D7561495045236E80F934C9FCAEF035
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Port Operations
Port Security Staff
Ketchikan
$18.00 / hour
Port Security Staff lead the charge in safety and security for the facilities and guests at The Mill at Ward Cove port facility working in accordance with U.S. Coast Guard regulations and Ward Cove Dock Group’s Facility Security Plan (FSP) to provide quality service to our guests and locals.
Supervisory Responsibilities: None
Duties/Responsibilities:
• Responsible for patrolling restricted and non-restricted areas on the Ward Cove dock, facilities, and property, reporting any breach of security to appropriate personnel;
• Ensures embarking is controlled. Responsible for vehicle and traffic control accessing the dock;
• Understands and implements various Maritime Security (MARSEC) Level changes and implements required port enforcement action;
• Work with USCG, local authorities, and cruise lines in maintaining safety and guest satisfaction;
• Provides vehicle and pedestrian traffic control duties to ensure safe passage for port related pedestrian and vehicular traffic;
• Ensures vehicles entering the property and dock have the proper identification/pass;
• When required, places or moves pedestrian control devices and barricades;
• Lead and participate in real-world safety drills & exercises;
• Use of hand-held radios and cell phones for succinct distribution of information;
• Performs other duties as assigned.

Required Skills/Abilities:
• Safety Focus: Must be able to maintain a safe and comfortable environment for guests, employees, and the public;
• Customer-Service Focus: Must understand that customer service is a top priority and must conduct all actions with this in mind;
• Problem-Solving Skills: Must be flexible and able to produce appropriate solutions quickly, working across the organization at times. Must be able to find creative solutions to unique problems and employ a logical and organized thought process;
• Knowledge of: Current security threats and patterns; techniques used to circumvent security measures; crowd management and control techniques; emergency procedures and contingency plans; Inspection, control, and monitoring techniques; and methods of physical screening of persons, personal effects, cargo and vehicles;
• Ability to: Recognize characteristics and behavioral patterns of persons who are potential security threats; recognize and detect dangerous substances and devices;
• Skilled in the use of two-way handheld radios and cellphones.

Education and Experience:
• Experience in a related field such as marine, law enforcement or military preferred.
• Current Transportation Worker Identification Credential (TWIC) Card, or ability to obtain.
• Driver’s License Preferred.

Physical Requirements:
• Prolonged periods standing and walking.
• Must be able to lift up to 15 pounds at times.
Employee Perks
We provide paid training at the beginning of the season and offer competitive pay, partially subsidized housing, and a fun team environment.
• Sign-On Bonus:  If signed-on prior to February 1, 2024, employee will receive $500 paid at the end of their contract
• Retention Bonus:  Employees will receive $1 per hour ($1.50 per OT hour) bonus at the end of their contract
• Travel Reimbursement:  Up to $300 travel reimbursement with receipts paid at the end of the probationary period (3 weeks)
• Referral Bonus:  Employees who refer other applicants that are hired and complete their contract receive $100 per employee, paid at the end of the season
• Retirement:  401(k) dollar-for-dollar contribution match up to 6% of base salary, eligible after 1,000 hours of employment
• Free tours and activities at Ward Cove on a space-available basis
• Four complimentary tour tickets for friends and family, additional tickets may be purchased at the crew rate
• 20% discount in Ward Cove retail shop
Apply here: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=98506&clientkey=1D7561495045236E80F934C9FCAEF035
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Maintenance & Facilities
Maintenance Staff
Ketchikan
$18.00 / hour
The maintenance staff will help maintain overall cleanliness and maintenance of the port.  Your duties will include maintenance and upkeep of all projects necessary to keep the entire site operation looking its very best.
Supervisory Responsibilities: None
Duties/Responsibilities:
• Always keep safety foremost in your mind and actions when on the job;
• Ground’s landscaping and maintenance as required;
• Properly and confidently operate shop equipment;
• Basic carpentry, plumbing and painting on construction and building projects as directed;
• Operation of forklift;
• Communicate comfortably with guests and colleagues;
• Deliver a first-class experience to all guests and visitors;
• Ongoing cleaning of all bathroom facilities;
• Building and maintaining fires;
• Cleaning and maintenance of museum;
• Upkeep of employee housing;
• Restocking of supplies as needed;
• Trash collection;
• Wash down of docks and facility grounds as needed;
• Removal of cobwebs on exterior and interior of buildings and fences;
• Start up and shut down of all facilities on site;
• Performs other duties as assigned.

Required Skills/Abilities:
• Work outside, in all kinds of weather;
• Willing to do whatever it takes to get the job done;
• Able and willing to work long days if necessary;
• Able to think and move with a sense of urgency;
• At ease working independently and as a team member;
• Properly use basic hand and power tools;
• Safely work on roofs, ladders and other high places;
• Must understand that exemplary customer service is a top priority and be able to communicate in a professional, friendly, and accurate manner;
• Excellent verbal and written communication skills.

Education and Experience:
• At least 18 years of age.
• Driver’s License Preferred.
• Current CPR/First Aid Certification, or ability to obtain.

Physical Requirements:
• Prolonged periods standing and walking.
• Must be able to lift up to 50 pounds at times.
Employee Perks
We provide paid training at the beginning of the season and offer competitive pay, partially subsidized housing, and a fun team environment.
• Sign-On Bonus:  If signed-on prior to February 1, 2024, employee will receive $500 paid at the end of their contract
• Retention Bonus:  Employees will receive $1 per hour ($1.50 per OT hour) bonus at the end of their contract
• Travel Reimbursement:  Up to $300 travel reimbursement with receipts paid at the end of the probationary period (3 weeks)
• Referral Bonus:  Employees who refer other applicants that are hired and complete their contract receive $100 per employee, paid at the end of the season
• Retirement:  401(k) dollar-for-dollar contribution match up to 6% of base salary, eligible after 1,000 hours of employment
• Free tours and activities at Ward Cove on a space-available basis
• Four complimentary tour tickets for friends and family, additional tickets may be purchased at the crew rate
• 20% discount in Ward Cove retail shop
Apply here: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=98511&clientkey=1D7561495045236E80F934C9FCAEF035
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Malaspina
Resident Services Representative
Ketchikan
$16.00 / hour
The Resident Services Representative (RSR) is responsible for providing outstanding customer service to guests aboard the MV Malaspina, the first ferry that was built for the State of Alaska and now owned by Ward Cove Dock Group (WCDG), providing housing for seasonal employees. RSRs will be performing tasks in the galley, crew area, staterooms, and public areas aboard the MV Malaspina.  Duties include janitorial, security and assisting in the galley.
Supervisory Responsibilities: None

Duties/Responsibilities:
Housing
• Be the first point of contact for residents and be responsible for handling all resident inquiries and requests.
• Responsible for handling resident check-ins and check-outs.
• Ensuring that all residents follow established housing guidelines.
• Work in conjunction with coworkers, supervisors, and other departments as necessary.

Janitorial
• General cleaning and sanitizing tasks and services throughout the Welcome Center, M/V Malaspina and grounds.
• Cleans, disinfects and replenish supplies in restrooms, galley, and common areas;
• Vacuums, sweeps and cleans floors, rugs, and furniture;
• Remove waste and empty trash and cigarette receptacles;
• Wipes and dusts surfaces and cleans mirrors and windows;
• Loads washers and dryers and folds sheets and towels in laundry room;
• Stocks linens, towels, washcloths, and hand towels; 
• Maintain cleaning chart indicating areas that were cleaned and inspected;
• Replenish cleaning and maintenance supplies;
• Organize janitorial storage areas;

Security
• Provide security watch over the vessel and terminal facility in compliance with both the Vessel and Facility Security Plans during night watch hours and also maintain the No Visitor Policy.
• Maintaining a vigilant watch over the safety of the vessel by conducting frequent rounds in spaces where flooding, fire or other situations could be detrimental to the vessel.
• Tend and adjust mooring lines as needed and monitor the transfer bridge and apron for tidal changes and weather conditions.
• Maintain safe conditions in all areas that resident related traffic occurs including transfer bridge, access ramps, vessel interior and exterior decks and areas surrounding the terminal as needed throughout the night watch hours.
• Make sure all doors, windows, entrances and exits are securely closed and locked in evening;

Galley
• Accurately and efficiently complete all sales transactions and maintain proper cash at POS registers in cafeteria;
• Assist with monitoring inventories of supplies; ensuring venues are clean and in top condition;
• May assist with serving meals and bussing tables.
• Cleans and operates various galley equipment. Sweeps, mops, and vacuums all areas, as needed.
• Performs other duties as assigned.

Required Skills/Abilities:
• Positive, outgoing, professional attitude
• Adaptive to learning new skills and knowledge
• Ability to take directions and work within a team
• Ability to interpret and follow policy & procedure
• Ability to maintain composure & professional demeanor
• Adaptive to changes in a progressive work environment
• Excellent communications skills: verbal, non-verbal, and written
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.

Education and Experience:
High school diploma or equivalent level competency in reading, writing and mathematics

Physical Requirements:
• Prolonged periods standing and walking and frequently pulling, pushing, and bending.
• Must be able to lift up to 50 pounds at times.
Employee Perks
We provide paid training at the beginning of the season and offer competitive pay, partially subsidized housing, and a fun team environment.
• Sign-On Bonus:  If signed-on prior to February 1, 2024, employee will receive $500 paid at the end of their contract
• Retention Bonus:  Employees will receive $1 per hour ($1.50 per OT hour) bonus at the end of their contract
• Travel Reimbursement:  Up to $300 travel reimbursement with receipts paid at the end of the probationary period (3 weeks)
• Referral Bonus:  Employees who refer other applicants that are hired and complete their contract receive $100 per employee, paid at the end of the season
• Retirement:  401(k) dollar-for-dollar contribution match up to 6% of base salary, eligible after 1,000 hours of employment
• Free tours and activities at Ward Cove on a space-available basis
• Four complimentary tour tickets for friends and family, additional tickets may be purchased at the crew rate
• 20% discount in Ward Cove retail shop
Apply Here: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=105850&clientkey=1D7561495045236E80F934C9FCAEF035 
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Port Operations
Transportation Coordinator
Ketchikan
$18.00 / hour
Transportation Coordinators organize and operate Ward Cove’s shuttle experience. This is a position that works closely with guests, shuttle drivers, and the City of Ketchikan. Responsibilities include but are not limited to managing the shuttle service, assisting guests with boarding and disembarkation, maintaining safety and regulations, and traffic flagging.
Supervisory Responsibilities: None

Duties/Responsibilities:
• Meet and greet guests with a professional attitude and appearance and provide exceptional customer service;
• Communicate effectively amongst your team and all departments;
• Knowledge and promotion of all Ward Cove venues and retail, Answer and address any guest concerns or questions;
• Work as greeters to welcome guests and conduct guest orientations;
• Work closely with drivers and local operators to ensure effective shuttle operations by monitoring guest boarding and disembarkation;
• Safely monitor locations with high-vehicle traffic. Assist with backing buses and watching for blind spots;
• Effectively manage the rotation of shuttle buses with consideration of the available buses, guest count, weather conditions, other dynamic variables;
• Monitor parking lots and permits;
• Traffic flagging to ensure safe and efficient movement for vehicles and pedestrians;
• Cleans and organizes all equipment and workspaces;
• Ability to react and respond to safety incidents with preparedness;
• Work a flexible schedule;
• Performs other duties as assigned

Required Skills/Abilities:
• Safety Focus: Must be able to maintain a safe and comfortable environment for guests, employees, and the public;
• Customer-Service Focus: Must understand that customer service is a top priority and must conduct all actions with this in mind;
• Problem-Solving Skills: Must be flexible and able to produce appropriate solutions quickly, employing a logical and organized thought process;
• Ability to function well in a high-paced, and at times, stressful environment;
• Required to work for extended periods outside in all weather conditions;
• ATSSA approved Flagger Certification, or ability to obtain. 

Education and Experience:
• At least one year experience in customer service-related field.
• Driver’s License Preferred.

Physical Requirements:
• Prolonged periods standing and walking.
• Must be able to lift up to 15 pounds at times.
Employee Perks
We provide paid training at the beginning of the season and offer competitive pay, partially subsidized housing, and a fun team environment.
• Sign-On Bonus:  If signed-on prior to February 1, 2024, employee will receive $500 paid at the end of their contract
• Retention Bonus:  Employees will receive $1 per hour ($1.50 per OT hour) bonus at the end of their contract
• Travel Reimbursement:  Up to $300 travel reimbursement with receipts paid at the end of the probationary period (3 weeks)
• Referral Bonus:  Employees who refer other applicants that are hired and complete their contract receive $100 per employee, paid at the end of the season
• Retirement:  401(k) dollar-for-dollar contribution match up to 6% of base salary, eligible after 1,000 hours of employment
• Free tours and activities at Ward Cove on a space-available basis
• Four complimentary tour tickets for friends and family, additional tickets may be purchased at the crew rate
• 20% discount in Ward Cove retail shop

Apply here: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=99119&clientkey=1D7561495045236E80F934C9FCAEF035
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Port Operations
Lead Mechanic
Ketchikan
$40.00 - $50.00 / hour
The Mechanic will inspect, service, and maintain a diesel and gas-powered vehicle fleet. As a lead mechanic, this position is responsible for inspecting engines and equipment, carrying out services, conducting repairs, and providing routine maintenance on the fleet to keep them operating safely. Knowledge of small engine and outboard motor maintenance a plus.
Supervisory Responsibilities: None
Duties/Responsibilities:
• Conduct regularly scheduled inspections and maintenance on all company vehicles
• Document and maintain accurate records of maintenance, work orders, driver inspection reports, parts orders and DOT inspections
• Supply and maintain shop facilities, equipment, and software
• Purchase inventory and track parts
• Research repair solutions using industry software solutions and working with industry experts
• Repair and overhaul engines, transmissions, motors, and equipment components as required
• Maintain Federal, State, and local safety standards
• Maintain positive communication with other employees as well as service vendors, and partners
• Performs other duties as assigned.
Required Skills/Abilities:
• Must be able to maintain a safe working environment and follow safety procedures
• Knowledge of DOT regulations as related to vehicle inspections and repairs
• Recognize and report defects or malfunctions, upon inspection
• Read and understand vehicle maintenance and repair codes and instructions on the computer
• Knowledge and use of hand and power tools
• Understand and follow oral and written directions
• Work closely with others, solving the issues or providing suggestion for solutions
• Must provide the required tools upon employment
• Ability to work flexible schedule including weekends, holidays, and on-call rotations for roadside assistance
Education and Experience:
• Certificate or degree in diesel mechanics OR equivalent experience
• At least two years related experience
• Commercial Driver’s License Class A or B preferred
Physical Requirements:
• Prolonged periods standing, kneeling, crawling and walking.
• Must be able to lift up to 50 pounds at times.
Apply Here: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=102347&clientkey=1D7561495045236E80F934C9FCAEF035
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MV Malaspina
Housing Manager
Ketchikan
The Housing Manager will oversee and coordinate the hotel operations of the MV Malaspina, providing quality service and accommodation to residents and guests.  The successful candidate will be a leader and strategic thinker who can work with management and other departments to ensure a safe and hospitable environment for residents.  This position requires the Housing Manager to live on board the MV Malaspina.  The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.
Supervisory Responsibilities:
• Recruits, interviews, hires, and trains new MV Malaspina Passenger Services Representatives, Janitors, and Line Cooks.
• Oversees the daily operations and staffing of the MV Malaspina.
• Provides constructive and timely performance evaluations. 
• Handles discipline and termination of employees in accordance with company policy.
Duties/Responsibilities:
• Coordinates and oversees all hotel operations, ensuring quality service is provided within the established business plan and budget.
• Ensures full compliance to operating controls, SOPs, policies, procedures and service standards.
• Responsible for safety regulations, fire regulations, food handler certification, DEC requirements, and other legal requirements. 
• Inspects facilities to ensure compliance with applicable standards and regulations.
• Ensures maintenance issues are addressed in a timely manner.
• Respond to audits to ensure continual improvement is achieved.
• Works to resolve issues or problems that residents may experience.
• Handles special requests and accommodations.
• Coordinates services with outside suppliers, vendors, travel agencies, and event planners.
• Responsible for the preparation, presentation, and subsequent achievement of the annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Deliver hotel budget goals and set other short- and long-term strategic goals for the team.
• Procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.
• Performs other duties as assigned.
Required Skills/Abilities:
• Excellent verbal and written communication skills;
• Excellent interpersonal and customer service skills;
• Excellent organizational skills and attention to detail;
• Excellent time management skills with a proven ability to meet deadlines;
• Strong analytical and problem-solving skills;
• Strong supervisory and leadership skills;
• Extensive knowledge of hotel and hospitality industry;
• Ability to prioritize tasks and to delegate them when appropriate;
• Ability to function well in a high-paced and at times stressful environment;
• Proficient with Microsoft Office Suite or related software.
Education and Experience:
• Five or more years of experience in the hotel industry required; managerial experience preferred. 
• Driver’s License Preferred.
• CPR/First Aid Certification.
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods standing and walking.
• Must be able to lift up to 15 pounds at times.
 
Apply Here: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=102546&clientkey=1D7561495045236E80F934C9FCAEF035
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