Front Of House Supervisor

Front-of-House Supervisor - Cafe

Full Time Seasonal

$19.00 - $22.00 + tips

Housing options available

Start Date 5/15/2024

Join our dynamic team at The Mess Hall, a vibrant cafe in Teton Valley Resort. We are dedicated to providing our guests with a warm, welcoming atmosphere, offering a delightful dining experience during their stay. If you are passionate about creating a fun, friendly culture, building a skilled and energized team, and ensuring exceptional service standards, we invite you to apply for the position of Front-of-House Supervisor.

Culture:

• Foster a fun, friendly culture that reflects our commitment to high service standards.
• Build and lead an energized, well-trained, technique-driven team.
• Engage in warm and friendly guest interactions, including table visits, special events appearances, and cordial correspondence.

Staff Management:

• Schedule, train, and manage service staff to deliver exceptional guest experiences.
• Conduct interviews, make hiring decisions, and conduct regular performance reviews.
• Coordinate daily with the Chef to ensure seamless front-of-house and back-of-house collaboration.
• Communicate effectively with the Front Desk Manager, GM, and all leadership teams.

Operations:

• Define, cost, and price restaurant menus while managing department profitability.
• Work hands-on daily, overseeing catering functions and special events.
• Establish and enforce structured processes, restaurant standards, programs, and procedures.
• Provide training and ongoing oversight in food quality, cleanliness, and hygiene standards.
• Maintain strong safety standards, oversee vendor relationships, and manage inventory.
• Devise and execute operational enhancements while maintaining equipment and supplies.

Reporting/Financial:

• Review and report staff hours, actively managing daily, weekly, and bi-monthly labor and overtime.
• Monitor actual and theoretical food costs to improve profitability.

Qualifications:

• Extensive experience managing a busy restaurant, including financial management.
• Excitement about creating a warm family atmosphere for staff while maintaining high standards.
• Catering experience and a background in hospitality.
• Independent thinker with great initiative, comfortable working within a defined framework.

Key Personality Traits:

• High integrity and creativity.
• Guest service-oriented and staff-focused.
• Self-motivated with high standards.
• A mature, personable leader with a relaxed nature.
• Execution-oriented, enjoys hands-on implementation.
• Flexible with a "whatever it takes" attitude.
• Patience, patience, patience.

Work Environment and Physical Demands:

• Ability to work inside and outside in various environmental conditions.
• Frequent physical activities, including walking, bending, stooping, lifting (up to 50 pounds), and using required chemicals.
• Shifts up to 8 hours per day, including nights, weekends, holidays, and occasional overtime.