The Customer Service Front desk positions support our operational sales and check-in. Answering phone calls, answering questions about policies and procedures, checking in guests, booking reservations, assisting with inventory in the retail shops, and assisting the management team with day-to-day tasks.
The Reservationist positions support our operational sales and check-in. Answering phone calls, responding to emails, knowledgeable in policies, checking in guests, booking reservations, assisting with inventory in the retail shops, and assisting the management team with day-to-day tasks.
The Driver will help coordinate outside operations by shuttling guests, assisting guests with rental equipment, staging and inspecting equipment, assisting guests out of the river, and following all safety protocols. Driver’s must have a clean record and valid license.
The River staff will help coordinate outside operations by monitoring guest while in the river, assisting guests with rental equipment, staging and inspecting equipment, assisting guests out of the river, grounds management, and following all safety protocols.
The Tunnel Guard will help coordinate outside operations by monitoring all guest, upholding guest to policies, assisting guests with rental equipment, staging and inspecting equipment, assisting guests out of the river, and following all safety protocols.
The Driver will help coordinate outside operations by shuttling guests, assisting guests with rental equipment, staging and inspecting equipment, assisting guests out of the river, and following all safety protocols. Driver’s must have a clean record and valid license. CDL is not required.
Looking to splash into something more exciting?! Join our top-rated Rat Pack for our 2024 season! Since 1995 we've been making the best memories for our guests. While tubing down mother nature's beautiful Little River in Townsend, Tennessee our guest is surrounded by The Great Smoky Mountains. We are a family-owned and operated business that you can become part of!
Since 1995, our River Rat crew has provided a unique way for families and adventure buddies alike to enjoy the majestic scenery of the Smoky Mountains- by tubing through them! Nestled along the Little River in the historic “Peaceful Side of the Smokies”, River Rat Tubing is the ultimate summer vacation destination for nature lovers, adventure-seekers, and relaxation enthusiasts. We are family-owned and operated, so no matter the occasion, River Rat is a perfect, wholesome way to let loose in the great outdoors. We offer the ultimate summer vacation destination and YOU can be a part of delivering that experience!
Our staff are self-motivators that enjoy delivering exceptional customer service. All positions are front facing with a lot of customer interaction. Being adaptable and comfortable with outdoors elements such as heat, sun, rain, waterways, and thunderstorms. Willing to go above and beyond to provide the best possible experiences to our guests. Successful applicants will receive appropriate training (depending on interest & experience)
Discounts and rewards
We currently have RV/camper sites available for our work camper program that can last up to 8 months. All other staff will be expected to make their own housing arrangements.
We do not offer room and board to our employees. Employees must provide their own transportation and housing. We do have 3 camper sites that are offered to our Couple Work-Camper program. These sites are available for a 6-8 month term and are assigned according to first hired. RV, Camper, or van is not included in the sites and must be provided by employee.
Townsend, Tennessee offers plenty of activities and conveniences. Numerous campgrounds are within walking distance of the property and hundreds are available within 20 miles or less. Cycling is a great option for transportation and exercise if you stay in Townsend. There are miles of concrete bike trails and walkways covering from one side of town to the other. The Great Smoky Mountain entrance is only 1 mile from our property as it is known for its breathtaking views and activities.
The best form of transportation is a vehicle in order to explore what this area has to offer. Public transportation, uber, and taxi services are very limited in Townsend and are not recommended to depend on.
There are miles of concrete bike trails and a 14 mile adventurous mountain bike resort Vee Hollow located in Townsend. River Rat offers tubing in Townsend,TN and rafting on the other side of the Smoky Mountains in Hartford,TN about 1 hour away. The Great Smoky Mountain entrance is only 1 mile from our property as it is known for its breath taking views, hiking, cycling, swimming, horseback riding, fishing, and many historic sites to visit. Townsend is only a 20 minutes drive away from Pigeon Forge, Gatlinburg, and Sevierville which are some of the United States biggest tourist areas. Enjoy the thrill of award-winning coasters at Dollywood, museum attraction, mini-golf, go-karts, shopping, indoor skydiving, and dinner theaters, this area is bursting at the seams with fun for all ages. There are many events hosted in the area each year from Sasquatch festivals, car shows, hot-air balloon festivals, and inheritance events.
Since 1995, CoolWorks has connected adventure-seekers with job opportunities in amazing places—from national parks to ski resorts, summer camps to dude ranches. We help people trade screen time for real time—meaningful experiences that spark connection and growth. Your next great adventure is waiting. More About CoolWorks
