Palisades Tahoe

Job Summary: Responsible for outfitting all guests with rental equipment suitable for their needs and explaining safety features. 

Job Details:

• Seasonal, full or part time position helping the rental shop team at Palisades Tahoe

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

• Provide all customers and employees with top quality customer service in all situations at all times
• Promptly acknowledge and greet every guest that enters the store
•  Demonstrate expertise in product features and benefits of all retail items and rental fleet in the store
• Determine guest needs by asking open ended questions and choosing the best equipment for them
• Size the guest’s foot and find the appropriate boot for them
• Recommend proper ski and pole length (or boot or board length/sizing for snowboards) for ability, age and height and weight of guest
• Maintain binding certification, ensure proper legal settings of bindings
• Follow all binding manufacturers’ mandated procedures with regards to binding adjustments
• Ensure all rental contracts are accurately completed
• Explain in detail to the guest the operation and safety features of their rental equipment
• Understand and show proficiency in the RTP POS system
• Check that the proper equipment is returned, check for damage
• Ensure the guest is satisfied with their rental experience and thank them for their business when they are leaving the store
• Maintain cleanliness standards of shop and proper storage of equipment

Competencies and Job Requirements:

Required: 

• Effective communication skills, oral & written
• Strong sense of customer service & safety awareness
• Able to understand and follow verbal and written instructions.
• Have a neat & clean appearance in compliance with the company grooming standards
• Punctual, able to report at scheduled start time
• Work well as part of a team.
• Able to work in a fast-paced environment while maintaining a high level of accuracy and courtesy.

Education and Experience:

Required:

• High School Diploma or GED
• One to three months customer service or related experience and/or training; or equivalent combination of education and experience

Preferred:

• Basic knowledge of hand tools.
• Trained and knowledgeable of ski/snowboard equipment, binding and boot function and use.
• Experience with a POS system

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $18.68 - $24.28 per hour

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 100% or more of a normal 8 hour work shift. Must be capable of occasionally carrying, lifting. pushing or pulling up to 50lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee will occasionally be exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

Equipment Used in Job: POS system, skis, boots, bindings, ski tuning equipment, hand tools

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility.  Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.

Job Summary: Performs a variety of housekeeping services to maintain clean guest rooms and facilities according to service standards at the Village at Palisades Tahoe.

Job Details:

• Year-round, full-time positions available at Palisades Tahoe

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

• Ensure customer is treated courteously and efficiently. 
• Clean hotel rooms quickly, neatly, and efficiently. 
• Change linen and towels as needed.
• Clean and sanitize sinks, showers and toilets
• Ensure that guest room corridors are clean.
• Maintain neat and clean cart, equipment, storage rooms, and supplies.
• Maintain a clean and professional appearance.
• Respect all hotel equipment and property and use with care to avoid unnecessary damage.
• Document any deficiencies, including mechanical and electrical problems from the guest’s rooms and report to the housekeeping supervisor.
• Check drawers, microwaves, refrigerators and closets and disposes of contents properly. 
• Label and submit all lost and found items to the housekeeping supervisor immediately.
• Complete all other duties as assigned.

Competencies and Job Requirements:

Required: 

• Effective communication skills, oral & written Strong sense of customer service & safety awareness
• Able to understand and follow verbal and written instructions.
• Have a neat & clean appearance in compliance with the company grooming standards Punctual, able to report at scheduled start time Work well as part of a team.

Education and Experience:

Preferred:

• High School Diploma or GED
• Previous housekeeping experience

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

 Base hourly pay range: $18.68- $24.28 per hour

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and smell. Must be capable of walking or standing  100% or more of a normal 8 hour work shift. Must be capable of frequently carrying, lifting. pushing or pulling up to 50lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate. This employee will frequently be exposed to fumes, odors, dusts, ventilation

Equipment Used in Job: Chemical cleaning agents, household cleaning products and equipment.

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility.  Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.

Job Summary: Provides an engaging customer experience through friendly and efficient service. Demonstrates excellent customer service, provides product knowledge to the customer, with focus primarily in the areas of boot fitting and ski/binding selection.

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

• Provide all customers and employees with top quality customer service in all situations at all times
• Greet all customers promptly and courteously as they enter the store.
• Direct customers throughout the store or to the specific area the customer requests.
• Determine the specific needs of each person that enters the store and provide appropriate service.
• Biomechanical analysis of clients
• Molding custom insoles
• Recommend appropriate ski boots based on ski ability and foot type
• Customize ski boot shells and liners
• Evaluate sales trends and create methods for growth
• Give accurate and current information about the product for all inquiries; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store
• Operate the cash register; it should be each employee’s goal to use the register without error and to be consistently accurate in money handling.
• Check stock daily and restock when necessary to ensure that all products are available for customers
• Perform merchandising duties: folding, hanging, and displaying product according to retail merchandising standards.
• Maintain a clean and well-organized floor and back-stock area.

Competencies and Job Requirements:

Required: 

• Effective communication skills, oral & written
• Strong sense of customer service & safety awareness
• Able to understand and follow verbal and written instructions.
• Have a neat & clean appearance in compliance with the company grooming standards
• Punctual, able to report at scheduled start time
• Work well as part of a team.
• Able to work in a fast paced environment while maintaining a high level of accuracy and courtesy.

Education and Experience:

Required:

• High School Diploma or GED
• Experience of selling and customizing boots, or an understanding of the biomechanics of skiing.
• Experience with Sidas or similar drop-in and custom footbed fabrication preferred.
• Knowledge of modification of any boot shells and liner (grinding, punching, stretching).
• Knowledge of technical and non-technical aspects of various ski hardgood brands
• One to three months’ customer service or related experience and/or training; or equivalent combination of education and experience

Preferred

• Knowledge or experience with Lange, Nordica, K2, Tecnica, Salomon, Head, Atomic, Volkl, Blizzard, Marker, and other ski brands.
• Experience with a POS system

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $18.68- $24.28 per hour

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 100% or more of a normal 8-hour work shift. Must be capable of occasionally carrying, lifting. pushing or pulling up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

Equipment Used in Job: POS system

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility.  Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.