NorthStar Helicopters

Commute to work by helicopter and spend your day guiding guests on customized glacier treks. Responsibilities include, but are not limited to:

• Loading and unloading helicopters on the glacier
• Providing clients with safety information and instruction on using provided mountaineering tools
• Attend trainings to improve technical mountaineering skills, hazard identification, and medical skills
• Safely selecting routes and leading clients on a guided and informative hike over varied glacial terrain
• Assisting ground staff with any tasks in support of the operation

Required Qualifications:

• Current First Aid and CPR certification 
• Ability to work in physically demanding conditions, including extreme weather and rough terrain
• Ability to safely guide clients on walkabout and trek tours individually and as part of a team
• Demonstrate good decision-making and conservative risk management practices

Preference will be given to applicants who have a current Wilderness First Responder, equivalent, or a higher certificate 

Desired qualities:

• Safety conscious with the ability to recognize and mitigate potential safety hazards
• Enjoy interacting with clients and sharing Alaska’s natural and cultural history
• Previous guiding, mountaineering, climbing, and ice climbing experience 
• Ability to work flexible hours, including weekends and holidays
• Ability to work independently and as a team
   

Starting Wage $20+ DOE

Interact with guests from around the world as you assist them in booking tours while providing top-notch customer service to make their experience at NorthStar unforgettable. 

Responsibilities include, but are not limited to:

• Assisting in the daily operations including answering telephones, booking tours, and gift shop retail sales all with excellent customer service skills
• Restocking and organizing gift shop and fulfilling online orders
• Creating van schedules and coordinating with drivers throughout the day
• Preparing and maintaining daily paperwork and record-keeping
• Welcoming guests and checking them in upon arrival

Desired qualities: 

• Detail-oriented and multi-tasking abilities 
• Organized
• Experience with POS and Google Suite 
• Strong customer service and multi-tasking skills
• Office experience preferred but not required
• Ability to be flexible 

Starting wage $18+ DOE

In assisting with flight activities, you will play a key role in the safety, fluidity, and success of NorthStar’s operation. 

Responsibilities include, but are not limited to:

• Monitoring and tracking flight operations 
• Preparing flight manifests using weight and balance
• Communicating and coordinating with employees and aircraft via radio
• Tracking and recording data
• Assisting with daily paperwork 

Desired qualities:

• Ability to communicate clearly and professionally with all departments of the operation
• Safety conscious and composed in a fast-paced environment 
• Self-motivated with quick decision-making skills
• Good time management
• Leadership
• Record-keeping experience and organizational skills
• Some experience in aviation is preferred but not required

Starting wage $18+ DOE

As an integral part of the NorthStar team, you will help guests prepare for their tour before loading them into the helicopter for a once-in-a-lifetime experience. 

Responsibilities include, but are not limited to:

• Greeting and professional interactions with customers throughout their time at base
• Assisting clients in gearing up for their glacier tours
• Providing a thorough safety briefing and loading and unloading guests from helicopters
• Keeping all gear clean and organized
• Maintaining NorthStar base
   

Desired qualities:

• Safety conscious with the ability to recognize and prevent potential safety hazards
• Customer service oriented with a desire to interact with guests from around the world 
• Ability to work well in a team while also taking a proactive approach to completing tasks
• Adaptability in a fast-paced and exciting work environment

Under 18 years old starts at $16, Over 18 years old starts at $18+ DOE

As the first point of contact for guests, you will act as a NorthStar ambassador to both customers and our partners on the cruise ships. 

Responsibilities include, but are not limited to:

• Meeting and greeting passengers at the cruise ships, checking guests in, and directing them to their transportation 
• Collecting passenger information and communicating efficiently with base and cruise ship staff
• Responsible for tallying total passenger counts per ship and close out totals per ship
• Answering guests’ questions about tours and Juneau
• Communicating information from base to guests in a professional and composed manner

Desired qualities:

• Dependable, punctual, and able to work independently
• Willingness to spend all day outside in varied weather conditions
• Problem-solving skills
• Organized and responsible 
• Own transportation preferred

Starting wage $18+ DOE

Share your local knowledge with guests from around the world while transporting them to and from their exciting excursions. 

Responsibilities include, but are not limited to:

• Transporting passengers to and from the NorthStar base in a 15- passenger van
• Welcoming and engaging with guests 
• Cleaning and fueling vans 
• Completing regular vehicle maintenance checks
• Professional demeanor

Desired qualities: 

• Must be at least 21 years of age, have a valid driver’s license and a clean driving record
• Friendly, outgoing, with a willingness to engage with guests
• Punctual, reliable, and organized with the ability to adapt in a fast-paced environment

Starting wage $20+ DOE