Zipline Program Manager

Leavenworth Ziplines is seeking an energetic, organized and fun loving individual to join our team and manage the Leavenworth Ziplines program April - October. 

Limited onsite housing available. 

Responsibilities: 

• Oversee all zipline operations including staff management, customer service, safety protocols, and maintenance.
• Ensure the safety of all participants by adhering to strict safety guidelines and procedures.
• Manage and schedule a team of zipline guides, providing supervision and support. Plan and facilitate monthly guide skills checks.
• Manage and optimize tour schedule and software.
• Monitor equipment maintenance and work with vendors to ensure proper functioning of ziplines.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Develop and implement strategies to enhance the overall ziplining experience for customers.

Qualifications:

• Previous experience in ziplining or adventure tourism industry preferred.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• ACCT Certification in zipline operations or willingness to obtain certification.
• First aid and CPR certification is required