Bartender
Provide beverage and meal service in a professional, safe and pleasant manner. Deliver excellent customer service, meeting the guests’ needs while following the guidelines of the establishment. Attend to multiple tasks in preparing facilities for daily operations. Main duties include guest interaction, bartending for Kenai Fjords Wilderness Lodge and Day Lodge guests. Create specialty craft cocktail menus and assist with selection and ordering of alcohol. Maintaining cleanliness of dining room, lounge and bar area. Responsible for training servers on how to properly create craft cocktails. This position will occasionally help with serving duties and island special events as needed.
- Provide excellent customer service to guests and other team members
- Make sound judgments and anticipate issues and opportunities
- Handle comments, complaints and concern, with a high level of efficiency and in the best interest of the guest
- Work closely with all other departments to ensure overall guest satisfaction
- Be knowledgeable of daily functions or activities occurring at the Lodge and in area to answer guests’ questions
- Familiarize guests with local activities and lodge services including safety procedures
- Follow proper pouring guidelines
- Take daily/weekly inventory of all alcohol
- Prepare wood burning fires in lounge and dinning room as needed
- Prepare wood burning sauna as requested by guests
- Prepare firepit as requested by guests
- Ensure Day Lodge bar area is clean, stocked and is service ready for large groups, twice daily
- Keep work areas clean, neat, and organized
- Attend staff meetings and safety meetings
- Inform Supervisor of any additional needs to carry out duties
- Ensure proper glassware is clean, shined and ready for service
- Report any safety issues immediately to Supervisor
- Conduct food and beverage service including setting and preparing the wilderness lodge dining room, setting and cleaning the lounge and bar area
- Participate in island cleaning routines to include cleaning guest cabins, clearing tables, washing dishes, tending to trash, sweeping, washing windows and cleaning restrooms as needed
- Participate in the provisioning of the island to include loading/unloading supply vessels and conducting inventories
- Arrive to work on time, ready to work, dressed in clean uniform, with a neat and clean appearance
- Participate in emergency response activities including firefighting, emergency medical activities (within an employee’s training limitations) and other incidents
- Other duties as assigned
