Food & Beverage
Restaurant Associate
Jordan Pond House in Acadia National Park
$9.00 / hour + tips
This job starts in late April or May and runs through November. Short date applicants are welcome from August-November. Thank you!
Please read the description thoroughly, this is a tip pooling position part of a rotational system.
Summary of Position:
Provides exemplary customer service to all guests by being proficient in all aspects of FOH operations. Each restaurant associate will be trained in all FOH positions and can be expected to perform distinct roles on any given day to fulfill the needs of the operation and deliver outstanding guest service. This is a tip pooling position.
Responsibilities:
Provide our guests with excellent customer service through a rotation of roles, including: Host, Greeter, Server Assistant, Beverage Station, Food Runner, Guest Services, Café Associate, and Server.
All Restaurant Associates will be fully trained in the following roles:
Host:
- Greet all guests as they enter the restaurant in a professional and timely manner
- Follow all seating and table rotation guidelines to monitor flow of each area and ensure prompt and efficient service for all guests while being sensitive to Server responsibilities
- Possess thorough knowledge of restaurant and bar menu promotions and specials
- Respond, in a timely manner, to email reservation requests
- Ensure host station (including the entrance area) is always well maintained, clean, organized, and presentable
Greeter:
- Greet guests in outdoor entrance area of restaurant and be able to direct guests to appropriate area to meet their needs
- Always respond in a professional and courteous manner to all inquiries and guest needs
- Assist host with checking guests in and monitoring flow of restaurant
Server Assistant:
- Promptly greet guests as they are seated providing required food amenities in a timely manner according to Company procedures
- Assist hosts and servers with seating guests accurately and efficiently
- Communicate in a timely and efficient manner with Servers and Hosts regarding guest needs and table availability to ensure extraordinary service
- Clear tables and make sure dining areas are always well maintained, clean, organized, and presentable
- Assist servers as needed to provide exceptional guest service
- Thoroughly and professionally complete daily and weekly cleaning tasks
Beverage Station:
- Accurately and efficiently prepare drink orders for bar and restaurant per Company procedures and recipes
- Possess thorough knowledge of food and drink menu promotions and specials
- Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company policy
- Provide timely, courteous and professional service to all guests
- Stock and re-stock bar items, inform Restaurant Manager when items are running low
Food Runner:
- Accurately and efficiently deliver food and drinks to guests
- Assist servers as needed to provide exceptional guest service
- Ensure server station is always well maintained, clean, organized, and presentable
- Stock and re-stock server station items including to go products and glassware, inform Restaurant Manager when items are running low
- Routinely check dining areas for cleanliness
Server:
- Accurately take orders from guests, submit to kitchen using Point-of-Sales (POS) software, deliver food and drinks, bus tables or assist busser/runner
- Assist hosts and bussers with seating guests at accurately and efficiently
- Knowledge of restaurant and bar menu promotions and specials
- In an honest and timely manner, prepare checks, process credit cards, accept and make accurate change for cash payments
- Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company procedures
- Provide timely, courteous service to all guests throughout the meal service
- Set tables, polish glasses, prepare workstations and other side work as assigned
- Accurately prepare sales and tip reports at shift’s end, deposit cash and credit card receipts
Guest Services:
- As a first point of contact for guests, always respond in a professional and courteous manner to all inquiries and guest needs.
- Ensure all phone calls are answered in a prompt manner and callers are treated with kindness and courtesy.
- Respond, in a timely manner, to email reservation requests.
- Be a knowledgeable information resource regarding area amenities and activities.
- If called upon in an emergency, follow company processes for notifying management and dispatch services.
- Track and report data as requested by management.
- Assist in parking lot management and be available to work in the outdoors directing traffic, if necessary,
Café Associate:
- Accurately take orders from guests, submit using Point-of-Sales (POS) software, deliver food and drinks in an efficient manner
- Assist the Café Lead in ensuring that Food and Beverage items are prepared and served according to recipes and Company standards.
- Stock and re-stock food and beverage items, inform Café Lead when items are running low
- Complete all required food and safety logs in a timely and efficient manner.
- Accurately prepare sales and tip reports at shift’s end, deposit cash and credit card receipts
Position Requirements:
- Excellent customer service and people skills
- Be a team player!
- Strong communication and interpersonal skills with ability to interact with many personality types
- Must be able to work a variety of day, night, weekend, holiday shifts
- Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people, this is physically demanding role
Education and Experience:
High School Diploma or equivalent required.
Resort/National Park concessions experience preferred
