Sales And Service Agent

Incredible Adventures has been offering travelers a safe and reliable way to connect with nature since 1993. Today, we offer both small group tours and DMC services throughout North America. Our small groups provide a relaxed, fun-filled atmosphere while minimizing the environmental impact of our business. We believe strongly in maintaining the wildlands and National Parks of California (and all over the world), and know that tourism can be a strong factor in whether these magnificent areas continue to thrive for future generations to enjoy. As industry leaders being the ‘Greenest Tour Company in San Francisco,’ we promote sustainability of the destinations we visit through the use of eco-friendly renewable alternative biofuels. We are also a locally owned business, operated by a small group of passionate travel professionals, who believe that there is still a place in the travel industry for small businesses motivated by their passion for nature and experiences.

Who You Are
You are passionate about the environment, sustainable travel, and small businesses. You are willing to wear many different hats. You enjoy a challenge, are an excellent problem-solver, and have the determination to contribute to our post-Covid-19 recovery. As a Sales and Service Agent (SSA), you will be at the front line of Incredible Adventures’ market strategy. This includes communicating directly with customers about IA’s full line of products, processing bookings, and preparing operational aspects of our tours. SSA’s will consistently use both sales and customer service skills throughout each day and need to possess strong organizational and prioritization abilities for problem-solving time-sensitive issues with confidence and attention to detail. Effective communication over the phone, in person, and via email is essential in this position. You will work closely with travel passionate coworkers in a sustainably driven environment.

Specifically:

• You are knowledgeable about our travel destinations, national parks, unique experiences, and are excited to help others plan their dream vacations.
• You are organized, detail-oriented, and able to juggle multiple tasks at once, in a fast-paced environment.
• You are an excellent communicator, responsive, and adept at working with people from all walks of life
• You are a team player, with excellent interpersonal skills

What We Require

• North American travel and destination experience.
• Proficient in G Suite and Airtable
• A love for organization and excellent communication skills
• Ambition, drive, and creative problem-solving skills
• Flexibility and the ability to work some early morning, evening, or weekend shifts.
• Passion for nature and sustainable travel!

What We Offer

• Part-time or full-time position available
• Competitive compensation, PTO, sick time, and insurance benefits
• Ability to work from home/remotely within US
• Commission on direct bookings
• A supportive work environment, where you have the freedom to be creative and grow your skills