Outfitting Supervisor
Oversee daily operations of our Boundary Waters canoe outfitting business. Answer guest questions, reserve trips and permits, route camping trips, provision food and gear, and maintain cleanliness of accommodations and grounds for canoe outfitting guests. Responsible for daily operation of outfitting team including scheduling, organizing daily workload, supervising and assisting work crews, keeping canoes and gear in good repair, and transporting guests to and from BWCA entry points by truck, van, or boat. Must have ability to take direction from manager, motivate/train others, and lead by example. Looking for a cheerful person with extreme attention to detail. Over 21 with a valid driver's license required. Familiarity with canoe camping in the Boundary Waters Canoe Area Wilderness and experience working in an office setting answering phones. Leadership and managerial experience preferred, directing staff and leading by setting great examples.
Gunflint Lodge & Outfitters, the preeminent vacation resort in Minnesota’s Northwoods, is seeking a full-time, year-round professional Outfitting Supervisor to help plan their Boundary Waters canoe trip, see to every detail, and ensure their entire vacation is a memorable experience. This person must also be a positive leader for a team of seasonal Outfitting Associates, and may work in other departments in the off-season on occasion, including Naturalist, housekeeping or gift shop.
We are located in the heart of the Superior National Forest between Lake Superior and the Boundary Waters Canoe Area Wilderness and are listed in 1,000 Places to See in the U.S. & Canada Before You Die. As our Guest Relations Supervisor, you will have the opportunity to build on the legacy of this legendary resort on the Gunflint Trail and call this iconic vacation destination home.
Roles and Responsibilities
Oversee daily operations of our Boundary Waters canoe outfitting business. Answer guest questions, reserve trips and permits, route camping trips, provision food and gear, and maintain cleanliness of accommodations and grounds for canoe outfitting guests. Responsible for daily operation of outfitting team including scheduling, organizing daily workload, supervising and assisting work crews, keeping canoes and gear in good repair, and transporting guests to and from BWCAW entry points by truck, van, or boat. Must have ability to take direction from manager, motivate/train others, and lead by example. Looking for a cheerful person with extreme attention to detail. Over 21 with a valid driver's license required. Familiarity with canoe camping in the Boundary Waters Canoe Area Wilderness and Wilderness First Aid and/or Wilderness First Responder preferred.
Job Qualifications
- Proven work experience
- Hands-on experience with property management (PMS) and/or point of sale (POS) software
- Excellent verbal and written communication skills in person, over the phone, electronic and print
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Demonstrated leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours, including long days during summer hours
- Ability to lift and move canoes and equipment
- Ability to drive, valid driver's license
- Strong sense of responsibility and a professional presentation







