Maintenance Dispatcher

Live. Work. Explore. as a part of our Engineering & Maintenance team in Grand Canyon National Park!

Grand Canyon National Park Lodges operates 6 hotels, 3 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring a Maintenance Dispatcher to Live. Work. Explore. at the South Rim of the Grand Canyon!

Job Summary:
Responds to requests for maintenance by phone, email, and two-way radio, records all maintenance requests, and communicates maintenance requests to trade staff for response. The Dispatcher also assists in various computer systems data entry tasks as assigned.

The Details:
Position Type: Full-Time, Year-Round
Pay: $14.90 per hour
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why Grand Canyon South Rim?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Rec Center – Fitness Equipment, Computers, and Free WiFi
• Paid Day off on your birthday with restaurant & retail discounts
• Discounted mule rides
• Summer Property Olympics
• Free Grand Canyon Railway Train Rides
• Exclusive retail, lodging, and dining discounts at other Xanterra properties
• Generous benefit program for eligible employees
• 15% Verizon service/products discount
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities:

• Adapt to changing procedures in a growing department.
• Receive work orders by telephone, computer, and two-way radio, ensure that work orders meet criteria, enter into work order system, and determine the appropriate response.
• Dispatch work orders by two-way radio, and telephone based on extent of problem, electronically distribute work orders by trade. Collaborate with maintenance staff to communicate assignments. Gain understanding of all trades/crafts and employee abilities to perform assigned work orders.
• Maintain records and distribute two-way radios for trade staff communication.
• Maintain records and distribute keys for trade staff access.
• Assist with all activities of the Computerized Maintenance Management System (CMMS) office, including purchasing, receiving, and data entry.
• Other duties as assigned.

Required Qualifications:

• Two or more years’ experience in contributing in a team-oriented workspace.
• Two or more years experience with Windows operating system.
• Two or more years’ experience Microsoft Office products (Excel, Word, Outlook).
• Proven excellent verbal and written communication.
• High school diploma or GED.

Desired Qualifications:

• Dispatch experience.
• An understanding of facilities maintenance practices and principles.
• An understanding of Xanterra South Rim department personnel, functions, and facilities.
• An understanding of trades/crafts in a maintenance setting.
• An understanding of data systems, and data entry experience.
• Experience working in an office setting.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.