Explor Crater Lake

A Bartender is responsible for preparing and serving restaurant beverages, both alcoholic and non-alcoholic, in a timely and efficient manner and in compliance with all laws and regulations as well as per Company guidelines.
 

Responsibilities:

• Accurately and efficiently prepare drink orders for bar and restaurant per Company procedures
• Possess thorough knowledge of food and drink menu promotions and specials
• Ability to accurately and honestly handle cash and credit card transactions, tips and sales reports
• Obtain ServSafe or equivalent Certification in accordance with Company policy
• Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company procedures
• Provide timely, courteous and professional service to all guests

Position Requirements:

• Excellent organizational skills, able to work independently as well as part of a team
• Must be able to work a variety of day, night, weekend, holiday shifts
• Must have an eye for detail and be committed to keeping the bar clean and organized
• Excellent communication skills; ability to count change and reconcile paperwork
• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people

Education and Experience:

• Education: High School Diploma or equivalent
• Experience:  Minimum (1) year in a restaurant establishment
• Resort/National Park Concession preferred
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Busser/Food Runner is responsible for cleaning areas in the restaurant / bar and work stations and delivering food in a timely, friendly and efficient manner in the Company’s continuing effort to deliver outstanding guest service.

Responsibilities:

• Promptly greet guests as they are seated providing required food amenities in a timely manner according to Company procedures
• Communicate in a timely and efficient manner with Servers and Hosts regarding guest needs and table availability to ensure extraordinary service
• Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company procedures
• Assist servers as needed to provide exceptional guest service
• Complete weekly and daily cleaning tasks 

Position Requirements:

• Obtain ServSafe Certification in accordance with Company policy as required
• Excellent customer service and people skills
• Ability to take direction and change tasks quickly
• Must be able to work a variety of day, night, weekend, holiday shifts
• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people

Education and Experience:

• Education: High School Diploma or equivalent
• Experience: Minimum (6) months in a restaurant establishment
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Cashier is responsible for assisting guests in a friendly and efficient manner in Company’s continuing effort to deliver outstanding guest service.

Responsibilities:

• Cashiering; maintain (Point-of-Sales) POS operations including opening and closing procedures
• Efficient and honest handling of all cash and credit cards adhering to Company procedures
• Daily cleaning of restaurant, store rooms, and equipment, kitchen and public areas
• Stock Grab n Go coolers and maintain beverage/ice cream station (if applicable)
• Sandwich Preparation when needed

Position Requirements:

• Excellent customer service and people skills
• Must be able to work a variety of day, night, weekend, holiday shifts
• Be able to work independently with little or no supervision
• Strong communication and interpersonal skills – must be able to read, write and speak English
• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people and will involve frequent bending, twisting, squatting and lifting up to 25 lbs. frequently and 50 lbs. occasionally
• State Specific Food Handlers Certificate (if applicable)                                      

Education and Experience:

Education: High School Diploma or equivalent required

Experience: Six months food and beverage experience preferred      

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Position Responsibilities:

• Prepare and cook food items to ensure the highest quality service and experience for customers
• Ensure ingredients and final products are fresh
• Maintain a clean and safe work area, including handling utensils, equipment and dishes and follow food safety and sanitation standards 
• Execute opening and closing procedures
• Complete all required food and safety logs

Position Requirements:

• Knowledge of food preparation and storage, sanitation requirements and commercial kitchen equipment
• Strong communication skills
• Majority of shift will be spent on feet in a fast-paced environment and in close proximity to other people
• Ability to lift 25 lbs. frequently and up to 50 lbs. occasionally. Frequent bending, twisting, lifting and squatting will be required

Knowledge and Experience:

• Experience: 2-3 years of restaurant experience preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Dishwasher provides a clean and safe kitchen area, according to Company procedures, keeping the dish-room and equipment clean and organized at all times.
 

Responsibilities:

• Adhere to the Company’s dishwashing procedures to ensure that all expectations regarding the cleaning, sanitizing and storing of dishware and utensils are met
• Organize items as they are cleaned, restock areas where items are stored
• Maintain cleanliness of work station, kitchen and food storage areas
• Follow all procedures outlined in department and health and safety manuals in accordance with company policies and follow proper use and storage of chemicals used to clean kitchen items

Position Requirements:

• Obtain ServSafe or equivalent certification as required by Company policy
• Must be able to work a variety of day, night, weekend, holiday shifts
• Must be able to lift up to 50lbs. and carry up to 25lbs.
• Majority of shift spent on feet in a fast-paced environment, in close proximity to other people

Education and Experience:

• Education: High School Diploma or equivalent required. 18 years or older
• Experience: None required
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Typical responsibilities may include:

• Defining menu concepts and updating dishes
• Choosing key ingredients for dishes 
• Staff hiring, management and problem solving
• Performing administrative duties, including meeting with vendors and ordering supplies
• Overseeing kitchen equipment purchases, repairs and ordering kitchen cleaning supplies
• Monitoring customer satisfaction
• Ensuring a hygienic and organized working space
• Maintain and track inventory
• Work within an allotted budget

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran statu

The Food & Beverage Manager is responsible and accountable for the success of all Restaurant and Kitchen operations according to Company standards. This includes revenue growth, managing budgets, COGS, labor controls, inventory controls, and bar controls. Also responsible for coaching and mentoring all direct reports to ensure effective development opportunities.
 

Responsibilities:

• Ensures that the menu, and guest service expectations, as outlined in the Employee Handbook, are being executed at levels that meet or exceed Company standards.
• Responsible for direct coaching and mentoring of the Restaurant Manager and Kitchen Manager in the leadership and development of their respective employees.
• Ensures Front of House and Back of House departments are working as a cohesive team to provide the highest level of quality and service as per Company standards.
• Covers the Restaurant and Kitchen Manager’s days off by spending dedicated time and effort ensuring operations continue to meet expectations during Managers’ absence.
• Leads the recruiting, interviewing and hiring for the F&B department, working with the GM and Corporate HR and F&B Directors. Ensures all positions being filled are within the staffing guidelines set forth by the Company.
• Creates all labor schedules for Front and Back of House, ensuring adherence to the staffing guidelines set forth by the Company.
• Works with the Kitchen Manager to ensure all kitchen staff is trained in proper cooking techniques, adherence to defined Company recipes and understands all health and safety guidelines in order to deliver an exceptional work and guest experience.
• Works with the Restaurant Manager to ensure all restaurant staff is trained on Micros, menus, and service standards as outlined by the Company, in order to deliver an exceptional guest experience.
• Responsible for achieving all financial goals, on a weekly basis, as established in the COGS spreadsheet.
• Directly responsible for compiling and reporting financial and performance metrics, including but not limited to revenue, COGS, payroll, invoices, food safety logs and checklists, etc.
• Ensures appropriate inventory controls so that all menu items are available at all times by:
  • Creating food orders in cooperation with the Kitchen Manager, placing food orders, and receiving food orders in cooperation with the receiver and Kitchen Manager (when appropriate).
  • Creating alcohol orders in cooperation with the Restaurant Manager, placing alcohol orders, and receiving alcohol orders in cooperation with the receiver.

• Ensure strict compliance with operational & Corporate standards, Company policies, Federal/State/Local laws and ordinances
   

Position Requirements:

• Be self-motivated with the ability to perform with the highest professional and ethical standards
• Respond well to a changing work environment and able to perform at the highest level with minimal supervision
• Possess strong leadership and managerial skills that include the ability to coach, develop and clearly communicate expectations
• Excellent analytical and problem resolution skills with the ability to proactively recommend solutions
• Must have financial background with the proven ability to identify opportunities for revenue and fiscal management
• Demonstrate effective written and verbal communication skills
• Intermediate computer skills with Microsoft Office and familiarity with POS system functionality
• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people and will involve frequent bending, twisting, squatting, and lifting up to 25 lbs. frequently and 50 lbs. occasionally.
• ServeSafe certification required
   

Knowledge and Experience:

• Education: Bachelor’s degree from accredited college or university in Hospitality, Culinary or related field
• Experience: Minimum 5 (five) years F&B Management experience POS experience
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

A Host is responsible for greeting and seating guests and processing payments in a timely, friendly and efficient manner in the Company's continuing effort to deliver outstanding guest service. 
 

Responsibilities:

• Greet all guests as they enter the restaurant in a professional and timely manner
• Follow all seating and table rotation guidelines to monitor flow of each area and ensure prompt and efficient service for all guests while being sensitive to Server responsibilities
• Possess thorough knowledge of restaurant and bar menu promotions and specials
• Proficiency with cash handling and credit card transactions
• Promote teamwork by assisting Servers in dining area when needed
• Ensure host station (including the entrance area) is always well maintained, clean, organized, and presentable

Position Requirements:

• Excellent customer service and people skills
• Must be able to work a variety of day, night, weekend, holiday shifts
• Must have excellent communication skills and be able to count change and reconcile paperwork
• Obtain ServSafe Certification in accordance with Company F&B policy (as applicable)
• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people

Education and Experience:

• Education: High School Diploma or equivalent
• Experience: Minimum (6) months in a restaurant establishment Resort/National Park Concession preferred
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Kitchen Manager is responsible and accountable for leading the culinary team to execute the restaurant menu, as documented by the Company, to the highest quality standards. Also responsible for completing kitchen performance, quality, health, and safety documentation as required by the Company.

Will work closely with the F&B Manager and Restaurant Manager to ensure the entire F&B department is working as a cohesive team.
 

 Responsibilities:

• Ensures that the menu, as set forth by the Corporate Director of F&B, is being executed as documented and to the highest quality standards.
• Responsible for direct leadership, coaching and mentoring of the culinary team in theirrespective technical responsibilities as to ensure that all kitchen staff is trained in proper cooking techniques and sanitation guidelines.
• Covers the Lead Cook days off by spending dedicated time and effort on the cooking line ensuring operations continue to meet expectations.
• Assists the F&B Manager in the recruiting, interviewing and hiring of the culinary team.
• Works with the Leads to ensure all new hire and continuous on the job training programs are being followed which includes recipe knowledge, proper cooking techniques, sanitation guidelines, and service standards in order to deliver an exceptional guest experience.
• Responsible for managing labor costs according to the labor schedules provided by the F&B Manager.
• Responsible for assisting the F&B Manager with the compilation and receiving of food orders.
• Responsible for monitoring the daily COGS sheets and labor costs to company standards.
• Responsible for compiling, monitoring, and distributing the F&B Data Sheet and kitchen logs/checklists.
   

Position Requirements:

• Must be self motivated with the ability to perform with the highest professional and ethical standards
• Must respond well to a changing work environment and able to perform at the highest level with minimal supervision
• Must possess strong leadership and managerial skills that include the ability to coach, develop and clearly communicate expectations
• Must have excellent analytical and problem resolution skills with the ability to proactively recommend solutions
• Must demonstrate effective written and verbal communication skills
• Intermediate computer skills with Microsoft Office
• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people and will involve frequent bending, twisting, squatting and lifting up to 25 lbs. frequently and 50 lbs. occasionally
•  ServeSafe certification required
   

Knowledge and Experience:

• Education: Bachelor’s degree from accredited college or university in Hospitality, Culinary or related field
• Experience Minimum 5 (five) years F&B Management experience POS experience  
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Prep Cook is responsible for preparing food items in accordance with Corporate recipes and established standards in the Company’s efforts to deliver extraordinary hospitality.
 

Responsibilities:

• Assist the Kitchen Manager and Lead Cook in ensuring that the menu, which cannot be changed without Corporate F&B approval, and guest service expectations, as set forth by the Employee Handbook are being met or exceeded.
• Become a strong member of an efficient and highly motivated culinary team focused on surpassing expectations by presenting a positive, can-do attitude very day.
• Complete all required food and safety logs in a timely and efficient manner per Company procedures and Federal, State, and Local regulations
• Obtain ServSafe or State Food Handler Certification in accordance with F&B company policy
• Comply with time and attendance policies and be able to work a variety of day, night, weekend and holiday shifts as requested

Position Requirements:

• Knowledge of food preparation and storage, sanitation requirements and commercial kitchen equipment
• Strong communication and interpersonal skills with the ability to interact with many types of personalities in a positive and productive way
• Majority of shift will be spent on feet in a fast-paced environment and in close proximity to other people
• Ability to lift 25 lbs. frequently and up to 50 lbs. occasionally. Frequent bending, twisting, lifting and squatting will be required

Knowledge and Experience:

• Education: High School Diploma or equivalent
• Experience: Culinary training/experience (1 year minimum)
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Server is responsible for serving food and/or beverages in a timely, friendly and efficient manner in the company’s continuing effort to deliver outstanding guest service.

Responsibilities:

• Accurately take orders from guests, submit to kitchen using Point-of-Sales (POS) software, deliver food and drinks, bus tables or assist busser/runner
• Knowledge of restaurant and bar menu promotions and specials
• In an honest and timely manner, prepare checks, process credit cards, accept and make accurate change for cash payments, prepare sales and tip reports at shift’s end, deposit cash and credit card receipts
• Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company procedures
• Provide timely, courteous service to all guests throughout the meal service

Position Requirements:

• Obtain ServSafe Certification in accordance with Company F&B policy
• Excellent customer service and people skills
• Must be able to work a variety of day, night, weekend, holiday shifts
• Must have excellent communication skills and be able to count change and reconcile paperwork
• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people

Education and Experience:

• Education: High School Diploma or equivalent
• Experience: Minimum (1) year in a restaurant establishment
• Resort/National Park Concession preferred
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The HR Coordinator will be responsible for providing support to the HR department in various areas including onboarding, employee relations, health and safety, employee housing and workers compensation. The ideal candidate will have excellent communication and organizational skills, be detail-oriented, and have a strong understanding of HR policies and procedures.

Duties and Responsibilities:

• Assist with recruitment efforts including posting job openings, screening resumes, scheduling interviews, and conducting reference checks
• Coordinate new hire onboarding, which may include coordinating employee housing and employee activities 
• Assist with employee relations issues including assisting with investigations, documenting incidents, and following up with associates. 
• Maintain accurate and up-to-date employee records and files
• Assist with HR projects and initiatives as needed                                                                                                  

Position Requirements                                                                                      

• Excellent customer service and teamwork skills
• Ability to work independently and exercise sound judgment.
• Strong communication and interpersonal skills with the ability to interact positively and effectively with many types of personalities.
• Strong organization skills and attention to detail
• Intermediate computer skills – Microsoft Office (Word, Excel)

Knowledge and Experience

• Education: High school diploma or equivalent College degree preferred
• Experience: Minimum 2 years human resources experience
• Resort/National Park experience preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Human Resources Specialist is responsible for the human resources function as it relates to employee relations, legal compliance, workers compensation, health and safety, payroll, benefits and employee housing.

Duties and Responsibilities                                                                               

• Responsible for preparing and maintaining accurate employee records, files and reports according to company policy and upload as necessary in the HRIS.
• Ensure that timecards are accurate and appropriately track & report meal and rest breaks, on a daily basis, as required by state laws.  Follow Company policy related to meal & rest breaks.
• Ability to maintain strict confidentiality at all times.
• Monitor job boards, evaluate, via pre-screen interviews for qualified candidates to screen and interview candidates.
• Prepare, electronically, all new hire paperwork and conduct timely and consistent on-boarding.
• Process payroll for all employees at location. 
• Ensure all work comp claims are reported according to company policy and the Incident Reporting Process
• Provide general support to GM and AGM related to HR function including assisting with employee documentation.
   

Position Requirements                                                                                      

• Excellent customer service and teamwork skills
• Ability to work independently and exercise sound judgment.
• Strong communication and interpersonal skills with the ability to interact positively and effectively with many types of personalities.
• Strong organization skills and attention to detail
• Intermediate computer skills – Microsoft Office (Word, Excel)

Knowledge and
Experience                                                                                                  

• Education: High school diploma or equivalent College degree preferred
• Experience: Minimum 2 years human resources experience
• Resort/National Park experience preferred
• Professional certification highly preferred (PHR, SHRM)
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Assistant Front Desk Manager asssits the Lodging Manager to effectively manage the activities of the Front Desk (Guest Services), Room Revenue, Public Areas Departments and Employee Services to ensure an extraordinary experience for all guests and visitors to the Park.  This includes effective coaching and mentoring of staff providing appropriate training that addresses professional conduct, service standards and adherence to company policies and procedures.
 

Responsibilities

• Responsible for assisting the Lodging Manager with the recruiting, interviewing, hiring and training of all Guest Services staff including Front Desk and Public Areas staff to ensure safe and efficient operations per the Company’s guidelines
• Assist the Lodging Manager in providing effective supervision, professional development and recognition programs for all Lodging staff for the purposes of employee growth and bench building
• Design, plan and coordinate special projects/events to improve and enhance guest services, per the GM’s request, and assist with guest room improvements related to aesthetics as requested.
• Assist Lodging Manager to ensure staff communications between Housekeeping, Laundry and Registration are timely and effective for the release of rooms on a daily basis
• Possess appropriate knowledge of the Park and surrounding area, and train staff in same, to be an effective information resource for all guests
• Coordinate training programs for lodging team including on line training for front and back of house operations and compile reports for management on utilization of training tools

Position Requirements

• Possess positive and professional communication skills, both written and verbal
• Be a proactive and inclusive problem-solver
• Must be able to work a variety of day, night, weekend, holiday shifts
• Strong computer Skills- Microsoft Office (Word, Excel, Outlook) and Rooms Management related systems
• Majority of shift will be spent on feet (up to 8 hours per day) in a fast paced environment, in close proximity to other people
• Ability to lift up to 25 lbs frequently and up to 50 lbs occasionally with frequent bending, twisting and squatting required.
   

Education and Experience:

Education:

• High School Diploma or equivalent required.
• Bachelor’s degree in hospitality or Sales and Marketing related fields.

Experience:

• 2 (two) years front desk/room registration/hospitality experience. 
•  2 (two) years supervisory or management experience preferred.
• National Park and/or Resort experience preferred.

The Front Desk Associate provides extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest.

Responsibilities:

• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
• Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary
• Keep front and back office areas organized and clean
• Communicate with emergency responders, when necessary, in a calm and effective manner
• Prepare daily deposit, drop receipts and follow all company cash handling procedures

Position Requirements:

• Ability to work a variety of day, night, weekend and holiday shifts
• Ability to work independently
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

Knowledge and Experience:

• Education: High school diploma or equivalent
• Experience: Minimum 1 (one) year front desk/room registration experience National Park/Resort experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Housekeeper provides excellent customer service to guest rooms and public areas in accordance with Quality Standards
 

Responsibilities:

• Clean check-outs and stay-overs, including; changing sheets and towels, emptying trash, dusting, scrubbing, vacuuming and waxing according to procedures
• Report damaged or missing items to the Housekeeping Supervisor, turn in all lost and found items to Management
• Notify Management and Maintenance of any repairs
• Stock personal cart daily with cleaning supplies, guest supplies and linens, alert supervisor if supplies run low
• Assist in the unloading of linens (delivered by truck) bi-weekly
• Weekly, monthly and quarterly cleaning projects as assigned

Position Requirements:

• Attention to detail
• Must be able to work a variety of day, night, weekend, holiday shifts
• Ability to work independently
• Must be able to spend the majority of the day walking, twisting, bending, pushing and pulling
• Must be able to lift up to 50 lbs. and carry up to 25 lbs. with frequent bending, twisting and squatting required.

Education and Experience:

• Education: High School Diploma or equivalent required
• Experience: One (1) year of housekeeping experience preferred Resort/National Park experience preferred
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Housekeeping Manager manages the activities of the housekeeping and public areas department ensuring outstanding service for resort guests.

Responsibilities:

• Responsible for interviewing, selecting, training, and scheduling of all housekeeping and public area staff to ensure safe, quality and efficient operations.
• Monitor and develop employee performance by providing supervision and professional development, conducting counseling and evaluations, and delivering recognition.
• Personally inspect the facility on a daily basis including all guest rooms and public areas. Release clean rooms to the front desk in a timely manner.
• Comply with and ensure compliance with lost and found and key security procedures.
• Order and maintain an adequate inventory of guest amenities and housekeeping supplies.
• Respond to all guest requests or complaints in a timely manner.
• Communicate closely with the front desk on all guest room and public area related needs.
• Participate in company Manager on Duty program.

Position Requirements:

• Excellent customer service and people skills
• Must be able to work a variety of day, night, weekend, holiday shifts
• Strong communication and interpersonal skills with the ability to interact with many types of personalities
• Intermediate Computer Skills- Microsoft Office (Word, Excel) and Hotel Management Systems
• Approximately 50% of work day will be spent outdoors with intermittent time in extreme heat seasonally
• Must be able to lift up to 50 lbs. and carry up to 25 lbs.

Education and Experience:           

• Education: High School Diploma or equivalent required
• Experience: Minimum of 2 (two) years in the hospitality industry required
• Minimum of 2 (two) years management experience required
• Resort/National Park experience preferred
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Performing close of day scenarios for the Front Office while performing overnight front desk services. 
 

Responsibilities:

• Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary of each shift.
• Produce accurate and timely reports and correctly handle all cash transactions.
• Balance and audit for accurate room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue, assisting the preparation of all reports relevant to daily revenues.
• Act as Manager on Duty during overnight hours.
• Perform all Front Desk Attendant functions as required including but not limited to; assist in room reservations, guest check in/out, answering hotel phone calls, and notifying guests of messages.
   

Position Requirements:

• This is an overnight position; employee must be able to work independently
• Present a positive image of the company in an upbeat, professional manner
• Ability to work a variety of night, weekend and holiday shifts
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Advanced computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

Knowledge and Experience:

• Education: High school diploma or equivalent required. College degree preferred
• Experience: Minimum 3 (three) years front desk/room registration experience required
• 2 (two) years Night Auditor/Relief Night Auditor preferred National Park/Resort experience preferred
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Duties and Responsibilities  

• Provide warm and professional greeting to guests and anticipate their needs before they arise.  
• Escort all guests to their accommodations, assisting with their luggage as required. Inform guests about all hotel and guest room features, hotel facilities and emergency procedures 
• Ensure hotel public areas as well as departmental equipment is clean and presentable at all times 
• Provide assistance to other departments including, but not limited to, housekeeping, maintenance, and laundry as needed 
• Complete minor maintenance tasks 
• Complete front desk attendant duties during lunch and breaks as needed 
• Share knowledge of the Park and surrounding area with all guest 
• Understand Company’s ISO management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas 

Position Requirements  

• Provide excellent customer service to meet and exceed customer expectations 
• Impeccable grooming standards. Should be clean cut and dressed in the appropriate uniform, which should be clean and pressed

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Responsibilities:

• Overseeing all operations onboard the vessel, including navigation, maintenance and compliance with local regulations
• Instructing all new crewmembers in safety procedures
• Directing supervisor for crew
• Making sure that the boat gets to where it is supposed to be when it is supposed to be there
• Operating and/or sailing the vessel either through a manual or computer-guided operation
• Inspecting the boat, inside and outside, to ensure it is entirely safe for crew and passengers, and that it is seaworthy
• Must have all appropriate licenses
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Lead Marina Associate is responsible for providing exceptional customer service while ensuring dock safety at all times and maintaining the marina facility and equipment. Assist with training other Dockhands.
 

Responsibilities                                                                                                  

• Lead and assist other Dockhands with training related to securing boats to docks, monitoring power, water and phone services, facility sanitation and waste disposal as applicable
• Clean, inspect and report on the condition of the rental fleet
• Process and complete boat rentals and launch boats with a focus on safety
• Ensure that all customers receive excellent customer service by responding promptly to inquiries and requests and model this behavior for other employees
• Orient customers to proper safety procedures and provide accurate instructions related to life-safety devices
• Operate boats and other equipment as requested in a safe and responsible manner
• Understand and enforce City and County ordinances relating to the marina
• Inspect facilities for damage or hazardous conditions and prepare any work lists and orders as needed and report to management areas of concern
• Maintain general security while reporting potential concerns to the Manager
• Refuel boats as required adhering to all safety procedures
• Perform routine maintenance on the facility and related equipment
• Clean docks, walkways, equipment and all other areas of the facility
• Other duties as requested

Requirements                                                                                                    

• Possess line handling skills including ability to tie various knots, toss and cleat lines
• Possess unlimited ability to swim, and work safely around water or on ladders or in confined spaces
• Possess upbeat and professional verbal communication skills
• Must be organized and able to adhere to schedules
• Willing to be cross-trained to support other departments when requested
• Must represent the Company and Park in a professional manner by wearing a company uniform, name badge, etc.
• Must be able to lift up to 25-30 pounds occasionally without assistance and up to 70 pounds with assistance
• Must be able to effectively use a PC and radio and conduct operation monitoring
• Must be able to bend, twist, squat and stand on feet for up to 8 hours per day

Education and Experience                                                                                                         

• Education: High school diploma or equivalent
• Experience: Minimum two (2) years customer service experience Prior dockhand experience preferred
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Marina Associate is responsible for providing exceptional customer service while ensuring dock safety at all times and maintaining the marina facility and equipment.

Responsibilities                                                                                                     

• Assist other Dockhands with securing boats to docks, monitoring power, water and phone services, facility sanitation and waste disposal as applicable
• Clean, inspect and report on the condition of the rental fleet
• Process and complete boat rentals and launch boats with a focus on safety
• Ensure that all customers receive excellent customer service by responding promptly to inquiries and requests
• Orient customers to proper safety procedures and provide accurate instructions related to life-safety devices
• Operate boats and other equipment as requested in a safe and responsible manner
• Inspect facilities for damage or hazardous conditions and prepare any work lists and orders as needed.
• Maintain general security while reporting potential concerns to the Manager
• Refuel boats as required adhering to all safety procedures
• Perform routine maintenance on the facility and related equipment
• Clean docks, walkways, equipment and all other areas of the facility 

Requirements                                                                                    

• Possess line handling skills including ability to tie various knots, toss and cleat lines
• Possess unlimited ability to swim, and work safely around water or on ladders or in confined spaces
• Possess upbeat and professional verbal communication skills
• Must be organized and able to adhere to schedules
• Willing to be cross-trained to support other departments when requested
• Must represent the Company and Park in a professional manner by wearing a company uniform, name badge, etc.
• Must be able to lift up to 25-30 pounds occasionally without assistance and up to 70 pounds with assistance
• Must be able to effectively use a PC and radio and conduct operation monitoring
• Must be able to bend, twist, squat and stand on feet for up to 8 hours per day

Education and Experience:                                                                                   

• Education: High school diploma or equivalent
• Experience: Minimum two (2) years customer service experience
• Prior dockhand experience preferred
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Marina/Ticket Sales Associate is responsible for providing exceptional customer service while ensuring dock safety at all times and maintaining the marina facility and equipment.
 

Responsibilities                                                                                                  

• Assist other Dockhands with securing boats to docks, monitoring power, water and phone services, facility sanitation and waste disposal as applicable
• Greet guests and sell tickets for Boat Tours
• Clean, inspect and report on the condition of the rental fleet
• Process and complete boat rentals and launch boats with a focus on safety
• Ensure that all customers receive excellent customer service by responding promptly to inquiries and requests
• Orient customers to proper safety procedures and provide accurate instructions related to life-safety devices
• Operate boats and other equipment as requested in a safe and responsible manner
• Inspect facilities for damage or hazardous conditions and prepare any work lists and orders as needed.
• Maintain general security while reporting potential concerns to the Manager
• Refuel boats as required adhering to all safety procedures
• Other duties as requested
   

Requirements

• Must be able to lift kayaks, boats and outboard motors in and out of the water
• Possess line handling skills including ability to tie various knots, toss and cleat lines
• Possess unlimited ability to swim, and work safely around water or on ladders or in confined spaces
• Possess upbeat and professional verbal communication skills
• Must be organized and able to adhere to schedules
• Willing to be cross-trained to support other departments when requested
• Must represent the Company and Park in a professional manner by wearing a company uniform, name badge, etc.
• Must be able to lift up to 25-30 pounds occasionally without assistance and up to 70 pounds with assistance
• Must be able to effectively use a PC and radio and conduct operation monitoring
• Must be able to bend, twist, squat and stand on feet for up to 8 hours per day
   

Education and Experience:                                                                              

• Education: High school diploma or equivalent
• Experience: Minimum two (2) years customer service experience
• Prior dockhand experience preferred
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Campground Host ensure the Campgrounds are effectively maintained to protect the natural environment and ensure a clean a safe environment for all visitors.


Responsibilities:                                                                                                 

• Collect camping and vehicle fees for visitors as well as money.
• Clean bathrooms, camp sites, fire rings and any other assigned areas in a manner consistent with company expectations.
• Consistently dispose of trash and maintain receptacles.
• Maintain environment in a neat manner by cutting grass, trimming shrubs and trees and watering plants. Perform other campground duties related to maintaining a neat and clean appearance.
• Immediately report any maintenance concerns or unsafe conditions or needed repairs to the maintenance supervisor.

Requirements:                                                                                                    

• Possess upbeat and professional verbal and written communication skills.
• Must be organized and able to adhere to schedules.
• Must be able to lift up to 25-30 pounds occasionally.
• Understand basic math.
• Must be able to bend, twist, squat and stand on feet for up to 8-10 hours per day.

Education and Experience:                                                               

• Education: High school diploma or equivalent
• Experience: Minimum one-two (1-2) years customer service experience

*FHU spot, up to 40' RV/trailers. Must be fully contained. 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Duties and Responsibilities:

• Emptying trash cans
• Changing air filters and cleaning vents
• Dusting all surfaces
• Ordering new cleaning supplies as needed
• Washing windows
• Maintaining a thorough inventory
• Using equipment, commercial vacuums, floor buffers and carpet cleaners
• Collecting and taking out trash and recycling

Skills and Requirements:

• Ability to stand and walk for long periods
• Ability to lift and move over 50 pounds
• Knowledge of different cleaning products and tools
• Good verbal communication and interpersonal skills
• Ability to work with minimal supervision

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Responsibilities:                                                                                                 

• Understand the requirements of environmental contract commitments and ensure compliance.
• Consistently communicate with General Managers and Director of Operations regarding status of environmental programs and audits.
• Work closely with site teams to train and ensure understanding of environmental and safety commitments.
• Assist in designing, preparing, implementing and maintaining the environmental project plan.
• Overview and coordinate environmental operations to ensure permit renewals and regulatory compliance.
• Promote a safe work environment by following all safety and security procedures.
• Understand Company ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas.
   

Requirements:                                                                                                    

• Intermediate computer skills to include Microsoft Word and Excel.
• Proficient knowledge of safe environmental practices.
• Possess excellent communication skills, both verbal and written, with the ability to interact in a positive and professional manner with others.
• Possess advanced knowledge of ISO 9001 and 14001.

Knowledge and Experience:

• Education: Bachelor's degree in science or related field.
• Experience: Three (3) or more years in environmental protection and/or research
• Resort/National Park experience preferred.  
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The GM for Explor Crater Lake will become part of a strong performing team of leaders and enjoy working in one of the most beautiful locations in the country.
 

Position Duties and Responsibilities:

• Possess extensive experience in leading Food and Beverage operations including both front and back of house teams
• Build and maintain strong working relationships with vendor partners to maximize revenue
• Build and lead high performing teams that accomplish company goals of providing superior service and exceeding customer expectations
• Track and report financial performance on a daily, weekly and monthly basis and engage in the annual budgeting process
• Create and manage labor schedules to ensure maximum productivity at all times
• Work closely with executive management to identify increased revenue opportunities that elevate the customer and employee experience
• Leading a talented team of dedicated employees who embrace our philosophy of providing an extraordinary hospitality experience to visitors from around the country.
• Driving the company's environmental focus of wise stewardship of resources and participate in audits to ensure compliance
• Partnering with our client to ensure adherence to contractual obligations

Requirements:

• Possess professional communication skills, both written and verbal
• Able to work a variety of days, weekends and holidays
• Possess financial tracking and reporting skills and adept at creating and managing budgets
• Proven leader capable of inspiring and motivating teams
• Prior leadership experience in hospitality preferred

Education and Experience:

• High school graduate (or equivalent)
• Bachelors degree or at least some college preferred
• Minimum three (3) years operations or general management experience
• Lodging management and/or food and beverage management experience required (at least 2-3 years)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Operations Manager is responsible for assisting in overseeing all aspects of a specified area of the business operation.  This includes product quality, guest satisfaction, safety, and employee development processes.
 

Responsibilities:

• Trains, develops and mentors departmental managers.
• Responsible for identifying and addressing operational challenges.
• Ensures compliance with applicable Park contract requirements by implementing the Company’s policies, procedures, programs and processes while ensuring employees are fully trained and adhering to such on an ongoing basis
• Establishes and maintains a proactive human resource function to ensure effective employee recruitment, hiring, training and development, wage and benefits administration, and compliance with established labor regulations.
• Enforces the company’s housing policies that address the safety and security of employees while adhering to contractual expectations. Creates an environment that emphasizes health and wellness for all employees.
• Ensures adherence to company safety practices.
• Responsible for ensuring adherence to Company policies, procedures, and processes.
• Establishes and maintains applicable asset management programs and procedures for company property located within the operation

Position Requirements:

• Be self-motivated with the ability to perform with the highest professional and ethical standards
• Must respond well to a changing work environment and is able to perform at the highest level with minimal direction
• Possess strong leadership and managerial skills that include the ability to coach, develop and clearly communicate expectations
• Have excellent analytical and problem resolution skills with the ability to proactively recommend solutions
• Demonstrate effective written and verbal communication skills
• Intermediate computer skills with Microsoft Office and familiarity with POS system functionality

Education and Experience:

Education

• Bachelor's degree from accredited college or university in hospitality management, business administration or related field

Experience

• Minimum 5-7 years hospitality related management experience
• Minimum 5-7 years general manager experience preferred
• Resort or Park Concession experience preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Shuttle Driver is responsible for transporting guests and/or employees between the Company’s properties and stop areas in a safe manner according to the Company Driver Agreement Policy.

Responsibilities

• Transport guests and/or employees between the Company’s properties and designated stop areas in a safe and efficient manner.
• Provides highest level of customer service and give assistance if necessary.
• Be knowledgeable and helpful to passengers and guests as to schedules and services.
• Ensure vehicle is clean, fueled, and in safe working condition, noting any issues to Manager; performs pre & post shift vehicle inspections.

Requirements

• Superior customer services skills, strong communication skills and a team player
• Work a variety of day, night, weekend, and holiday shifts.
• Safety oriented paying attention to all traffic rules and Company Driver Agreement Policy.
• Provide a clean driving record on a MVR background check.
• Pass a pre-employment drug screen.

Knowledge and Experience

• Education: High School Diploma or equivalent required
• Experience: Six (6) months driving experience for a hotel/resort preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Sustainability Intern will work closely with the Sustainability Specialist to support the development and implementation of sustainability initiatives at Crater Lake National Park.

Responsibilities:

• Assisting with the development and implementation of sustainability plans and programs
• Conducting research on sustainable practices and technologies
• Assisting with the collection and analysis of sustainability data
• Assisting with the coordination of sustainability events and outreach activities
• Assisting with the development of sustainability reports and presentations

Qualifications:

• Currently enrolled in a degree program in sustainability, environmental studies, or a related field
• Strong interest in sustainability and environmental issues
• Excellent research and analytical skills
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Ability to work outdoors in various weather conditions
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Warehouse Associate is responsible for receiving, tagging and maintaining retail inventory and storage for the Company’s stores to ensure that they operate efficiently and with the highest level of customer service.  Maintain the warehouse in an organized and clean manner.
 

Responsibilities:

• Receive all inbound shipments accurately and input into Retail Pro system (item count, logged, inspected for external damage)
• Tag and store all inbound merchandise
• Assist in ensuring proper logistics of replenishment stock
• Assist in ensuring that time sensitive (e.g. deli items and packaged food items) are rotated daily and disposed of appropriately when reaching shelf life
• Assist the Retail Supervisor and/or Retail Manager in ensuring that all invoices and vouchers are coded and processed in a timely manner, meeting the Company’s payables requirements
• Package and ship all retail outgoing shipments in a timely manner according to Company expectations

Position Requirements:

• Must have strong knowledge of Retail Pro system
• Must have basic computer skills in Word and Excel
• Must be able to work a variety of day, night, weekend, holiday shifts
• Must be able to work independently with little or no supervision
• Must be able to lift 25 lbs. frequently and up to 50 lbs. occasionally and handle tasks involving frequent bending, twisting, lifting and squatting
• Majority of shift will be spent on feet, up to 8 hours per day
                                                             

Knowledge and Experience:

• Education:      High School Diploma or equivalent required
• Experience:    Two years of warehouse experience preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Warehouse Manger is responsible for ensuring that all merchandise is received and entered into the system with 100% accuracy. Ensure merchandise is distributed according to store contractual obligations.  Maintain efficiently organized Warehouse.  This position will have direct reports.
 

Responsibilities:

• Ensure 100% accurate and timely receiving of all retail merchandise, and ensure the information is listed in the Retail Pro System. 
• Correctly process all invoices for payment
• Manage and maintain the warehouse, ensuring it is neat and organized, and easily accessible to other staff.
• Utilize reports in Retail Pro system to re-stock merchandise, collaborating with General Manager and Retail Manager to ensure accuracy.
• Replenish store displays per existing layout, according to company standards.

Requirements:

• Must be able to work a variety of day, night, weekend, holiday shifts.
• Must be able to work independently with little or no supervision.
• Must be able to lift 50 lbs. regularly, and handle tasks involving frequent bending, twisting, lifting and squatting.
• Strong communication and interpersonal skills
• Majority of shift will be spent on feet.

Knowledge and Experience:

• Education: High School Diploma or equivalent required
• Experience: Six months warehouse experience preferred; supervisory experience preferred   

   
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Assist all guests and visitors of the Company with timely, efficient and professional service adhering to Company standards of ensuring an extraordinary hospitality experience.

Responsibilities:

• Greet customers within 30 seconds of entering the store & provide friendly customer service
• Achieve and maintain product knowledge to assist customers with purchasing decisions
• Accurately total, process and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards and making change
• Restock and maintain displays (labeling correctly as needed) per Company standards
• Contribute to a positive environment where all employees trust and respect each other

Position Requirements:

• Strong organizational skills and attention to detail
• Excellent communication skills to interact positively with others
• Ability to multi-task and perform well under pressure
• Display energy and enthusiasm when working with customers and fellow Associates
• Dependable to always be on time and on schedule
• Able to lift frequently up to 25 lbs. and occasionally up to 50 lbs. Position also involves frequent bending, twisting, lifting and squatting and up to 8 hours per day on feet in a fast paced environment.

Education and Experience:

Education: High school diploma or equivalent Experience: Demonstrated ability to handle general math

Minimum 1 year retail sales experience preferred

Minimum 1 year experience with POS systems preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability 

The Retail Manager is responsible and accountable for the successful operation of the Retail Store at the Company ensuring sales goals are met, inventory levels are appropriate, receiving is handled in a timely and accurate manner and all customer service standards are met in accordance with company policies and procedures.
 

Responsibilities:

• Provide leadership within the retail and receiving environment to maintain the consistent delivery of excellent products & services and uphold the highest level of guest and employee satisfaction
• Maximize financial performance and profit within the retail stores by supporting and executing the business plan with a focus on fiscal responsibility, effective employee recruitment, hiring and training and meeting the highest standards of quality
• Provide timely and accurate financial retail reports, on a weekly basis, for senior management that clearly explain the operational effectiveness, trends and forecasts
• Ensure all retail staff is trained, motivated and empowered to deliver an exceptional guest experience. Coaching and mentoring of employees should occur daily.
• Regularly evaluate product performance and initiate modifications in conjunction with General Manager and HQ Director of Retail Operations
• Assist General Manager and HQ Director of Retail Operations to develop and implement targeted plans to meet key performance metrics.
• Assist the Receiver/Warehouse staff to ensure 100% accurate and timely receiving of all merchandise for the gift store by
• Responsible for employee timekeeping and payroll accuracy.

Position Requirements:

• Must possess strong leadership and managerial skills that include the ability to coach, develop and clearly communicate expectations.
• Must have financial background with the proven ability to identify opportunities for revenue enhancement and fiscal management.
• Intermediate computer skills and Microsoft Office and familiarity with POS system functionality.
• Excellent customer service and people skills.
• Position involves frequent bending, twisting, squatting, and lifting 25 lbs. frequently, 50 lbs. occasionally.
   

Knowledge and Experience:

• Education: Bachelor’s degree from accredited college or university in Hospitality, or related field
• Experience: Minimum 5 (five) years successful retail sales/business management POS       
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Retail Operations Manager collaborates with the General Manager, Retail Manager and the V.P. of Merchandising, to provide exemplary support of any and all functions related to retail operations, both front and back of house.


Duties and Responsibilities

• Learn and understand Retail Pro ensuring accurate pricing, transaction and issues resolution in a timely manner
• Effectively develop and lead the front and back of house retail operations to include merchandising and warehousing
• Collaborate with Retail Operations and location Retail Manager to maximize product sales performance utilizing Retail Pro reports, analyses and weekly review meetings
• Collaborate with General Manager and corporate retail team to ensure that all retail staff is fully trained and executing according to performance expectations including the warehouse associates
• Create and manage customer service training programs to ensure the highest level of service
• Manage document control that includes retail operations policies and procedures, checklists, etc.
• Assist with store execution and set up to include merchandising displays, staff training, etc.
• Participate in annual on-site physical inventories when requested
   

Position Requirements:

• Must be able to work independently with little or no supervision
• Must be self-motivated with the ability to perform with the highest professional and ethical standards
• Must respond well to a changing work environment, and effectively manage multiple tasks through completion
• Must possess strong leadership and managerial skills that include the ability to coach, develop, and communicate
• Intermediate Retail Pro or comparable POS/planning software (POS, Sysadmin, reporting)
• Ability to lift 25 lbs frequently, 50 lbs occasionally and handle physical exertion involving bending, twisting, squatting and standing for long periods of time

Knowledge and Experience:

• Education: College Degree or equivalent experience
• Experience: Minimum 3-5 year’s retail operations experience required
• Minimum five year’s management or supervisory experience preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran stat