Denali Park Zipline
Denali Park Zipline
Currently recruiting for the season from May 5th, 2024 to September 8th, 2024.
Denali Park Zipline is looking for professional, outgoing, and energetic employees to give guests a once in a lifetime experience zipping above and through Alaska’s boreal forest.
Denali National Park, Alaska
- Location
- Alaska
- Season
- Summer and Fall
- Staff size
- 15-20
- Housing
- Whether included in the compensation package or provided at a cost, housing is provided for staff.
- Housing details
- Single occupancy rooms (no roommates!) and couples/shared rooms available.
- Single occupancy housing available
- Yes
- Cell phone service
- Yes, most carriers
- Internet access
- Good
About Denali Park Zipline
Denali Park Zipline strives to show Denali from a different perspective - above the trees!
As a local, family owned and operated small business, we value developing close relationships with our employees and guests. Not all employees need to spend their days on the lines, but everyone must enjoy meeting people from all over the world, creating lasting friendships, and spending time in Alaska's wild beauty. Denali Park Zipline is located minutes from the main entrance of Denali National Park. Our season is short and intense! Zipline tours depart every day, all day, in just about all weather, mid-May to mid-September.
Denali Park Zipline is part of the Denali Park Adventures family (also see Denali ATV Adventures and Denali Jeep Excursions)
The Employee Experience
Working at Denali Park Zipline, each staff member will have the opportunity to live, work, and play right outside the 3rd largest national park in America, which is home to the largest mountain in North America! After your adventure-filled day of working alongside like-minded staff, you will have plenty of time to explore, hike, camp and many other activities under the midnight sun of Alaska.
Every staff member is vital to the continued success and growth of our company! We strive to facilitate an experience of fun, knowledge, ample recreation activities, team-building opportunities, and plenty of networking. We enjoy investing in our staff in many ways and look forward to the staff that returns year after year. Take a look at our videos and see for yourself a fraction of the activities you can participate in and a brief glimpse of what life looks like here in the interior of Alaska.
We are committed to the health and safety of our staff and guest! We are constantly following and updating protocols based on the guidelines from the CDC, State of Alaska and Denali Borough.
Ideal Candidate
All positions at Denali Park Zipline need qualified customer service candidates. Zipline guides must meet additional standards and certifications.
We value and prioritize demonstrated qualities:
- Excellence in Customer Service at the Individual and Small Group level
- Safety-First Mentality with Clean Driving Record
- Sensitive and Professional during Stressful Situations
- Trusted Team Player with Strong Work Ethic
- Fitness-minded, Outdoor Enthusiast with Ability to Work in Extreme Conditions
- Must Meet Zip Course Requirements and Enjoy Ziplining
Room and Board
Denali Park Zipline provides dormitory-style housing in Healy, Alaska. Most rooms are single occupancy (no roommates!) but couples housing is also available. Kitchens and commons are in a separate area. Facilities include full restrooms, running water, on-site laundry, wireless internet, DirectTV, yard and deck with fire pit, grill, and outdoor games.
Although meals are not included, kitchens have ample cooking equipment, counter space, and appliances. Food can be purchased at Three Bears Grocery, just 2 miles away. All staff wishing to live in our employee housing must sign a housing agreement.
If sharing housing with around 20 co-workers doesn’t sound ideal to you, or you travel with an animal friend, you will need to look for alternative housing. Local cabin rentals in Healy (not associated with Denali Park Zipline) may be available and you will have to provide your own transportation to work.
Employee Perks
- Free and Discounted local excursions including: ATVing, Jeep Excursions, Flightseeing, Helicopter tours & whitewater rafting.
- End of Season Housing Rebate Bonus
- End of Season Hourly Bonus
- Discounted Alaska Railroad Tickets
- Paid on Site Job Training
- Easy access to Denali National Park
- Pro-Deals on top-of-the-line Outdoor Gear
Getting Here and Getting Around
Denali Park Zipline can help you plan your transportation to and from Alaska. The easiest and most economical option is to fly into Anchorage and take either the train or shuttle bus to Denali/Healy. We will pick you up at the local train station or bus drop-off. Our employees do receive a substantial discount on the fare to Denali from the Alaska Railroad.
We provide a regular shuttle service around the Denali area. Denali National Park runs free and fee-based shuttles throughout the park for access to camping and hiking. Several other hotels and restaurants run free and fee-based shuttles in the Denali area.
Driving to Alaska with your own personal vehicle may allow you to pursue your own outdoors interests during days off or down time.
For Fun
If you get bored in Denali, it's your problem! Spend time at nearby Otto Lake or enjoy fishing in local lakes. Tackle countless trails to the peaks and ridges of the Healy Range, our base of operations, or travel into the Park for unlimited wilderness experiences. Mountain bikes are a popular option for rent or personal use inside and outside of the Park.
If 6.2 million acres of National Park isn't enough, participate in all the adventure and cultural activities available throughout the summer. Look forward to making connections and becoming part of one of the most unique seasonal communities in the country!
Current Job Openings
- Staff Training
- Participate in pre-season Management Orientation and Training
- Participate in and oversee Tour Representative training
- Staff Management
- Create a friendly, welcoming, customer-service driven environment
- Ensure that Tour Representatives are working efficiently and effectively through daily follow-up and interactions
- Be available for Tour Representatives offering support, encouragement, and constructive critique
- Administer job performance evaluations
- Office Administration
- Oversee orchestration of tour scheduling by carefully managing tour sizes. Daily and weekly review of schedules is required.
- Ensure that communication with guests, partners, and booking companies is positive and effective
- Verify accuracy of transactions and collection of all partner vouchers through careful auditing practices
- Understand company logistics to effectively communicate with Shuttle Drivers and Tour Managers
- Manage group and event reservations
- Manage emails from guests, travel agents and booking companies
- Keep office materials and supplies up to date and stocked
- Tour Sales
- Undertakes all tasks of the Tour Representative position
- Four-year College degree or an Associate's Degree and two years relevant experience
- Demonstrated leadership and prior management experience
- Strong customer service orientation
- Strong oral and written communication skills
- Proficient computer skills and previous cash register/POS experience
- Maintain professional appearance at all times and represent the company in a positive way
- The ability to work well under stress and pressure.
- Position uses company vehicles, so a clean driving record is needed.
- Applicants with previous experience in customer service, sales, and/or reservations especially in the seasonal tourism field will be given priority.
- Aid Course Manager with all necessary tasks.
- Oversee, correct, coach and manage staff during day to day operations.
- File daily shift reports.
- Manage and delegate work to Senior Staff and guides.
- Aid Course Manager with “Periodic Course Inspection”
- Assist Course Manager with care and maintenance of the zipline course and equipment.
- Assist in pre-season staff training.
- Aid Course Manager in course risk management and policy.
- Assisting the General manager with social media.
- Assist Course Manager with tracking and organizing staff training hours.
- Assist Course Manager with tracking and organizing of company safety records.
- Help Monitor and maintain equipment inspection system.
- Care and maintenance of zipline and housing properties.
- Attend weekly meetings with Course Manager.
- Assist General Manager with planning staff communications.
- Assist planning and executing special events.
- Tracking of course supplies and reporting levels.
- Minimum 5 years working in customer service, tourism industry preferred.
- Minimum 3 years working as a tour guide in some capacity.
- Clean Motor Vehicle Record (MVR).
- Ability to work on feet for up to 10 hours a day.
- Must have a “Safety First” mentality.
- Flexibility with scheduling.
- Ability to think calm and critically in high-stress situations.
- Ability to maintain and project a positive attitude in all weather conditions.
- Ability and willingness to coordinate and assist in course maintenance as needed.
- Strong, professional written and verbal communications skills.
- First Aid and CPR certified.
- Experience managing in a fast-paced, guest service atmosphere.
- Experience in shuttle driving.
- General knowledge of zip course maintenance.
- Familiarity with Denali National Park history, landscape and wildlife.
- Safely transport guests while providing local area information.
- Assist with guest check in.
- Effectively communicate with office and management.
- Understand and enforce safety requirements of zipline tour.
- Track and adapt to updates or alterations to the shuttle schedule.
- Communicate and maintain a positive relationship with hotel front desk staff.
- Memorize and strictly adhere to shuttle pick up schedule.
- Understand and follow all local driving laws.
- Washing, fueling, and cleaning vehicles.
- Safety inspection and documentation.
- Clean Motor Vehicle Record (MVR).
- Ability to work on feet and behind driver seat for up to 8 hours a day.
- Must be willing and able to assist in maintaining a clean fleet.
- Must have strong written and verbal communication skills.
- Must have a “Safety First” mentality.
- Flexibility with scheduling.
- Ability to think calm and critically in high-stress situations.
- First Aid and CPR certified.
- 1-3 years experience in shuttle driving.
- 2-5 years experience in customer service.
- Experience working in seasonal tourism a major plus.
- Familiarity with Denali National Park history, landscape and wildlife.
- Prior visitation to Denali.
- Establish a warm and friendly relationship with guests in person, on the phone, or via e-mail. You will be required to actively engage with local foot-traffic.
- Manage reservations through an online reservation system and conduct retail sales including the management of cash, credit cards, and POS system.
- Work with independent travel agents, cruise lines, and online booking companies to complete third-party reservations.
- Be knowledgeable of all aspects of the Zipline tours to assist customers in booking tours and properly answer all customer inquiries.
- Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements.
- Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.
- Review reservations and tour manifests for accuracy.
- Effectively communicate with Shuttle Drivers and Tour Managers to convey reservation changes and address any additional needs of the guests.
- Work as a team with other Tour Representatives.
- Assist with facility upkeep and maintenance including cleaning and organizing.
- You may be required to help transport guests to the tour launch location. This means being able to engage with people outside of the office setting.
- The workday starts at 6:45 am and goes to 9:30 pm or later during peak season.
- In order to stay current on the actual tour experience, routine participation on Zipline tours is required.
- High school degree or equivalent and at least 18 years of age.
- Position uses company vehicles, so clean driving history and motor vehicle record is needed.
- Strong customer service orientation.
- Ability to establish warm and friendly relationships with guests.
- Strong oral and written communication skills.
- Proficient computer skills and previous cash register/POS experience.
- Always maintain professional appearance and represent the company in a positive way.
- The ability to work well under stress and adapt quickly to changes.
- Must be able to stand for 6 to 8 hours a day in all weather conditions.
- Ability to work in a small group, small office setting.
- Attend and pass minimum 50 hour rescue and facilitation training.
- Maintain and log 8 hours of rescue and facilitation practice per month.
- Conduct 1-3 tours a work day with up to 10 participants per group.
- Safe transportation of guests in ATV’s to and from the zipline course on rough ATV trails.
- Effectively conduct safety orientations in compliance national standards.
- Understand and comply with course and national safety standards.
- Understand and enforce safety requirements of zipline tour.
- Inspection and documentation of safety equipment, course elements, and vehicles.
- Responsible for exact tour timing and adherence to tour schedules.
- Understanding and effectively completing a variety of safety reports and paperwork.
- Washing and fueling ATV’s.
- Assist in course and property maintenance.
- Ability to work on feet for up to 8-9 hours a day, with the majority of the time spent with guests.
- Ability to work at heights over 40 feet.
- Ability to maintain positive attitude while working in ALL weather conditions.
- Attention to detail and a love of organization is an absolute must.
- Must have a “Safety First” mentality.
- Must be flexible with scheduling.
- Must be willing and able to assist in course maintenance as needed.
- Ability to think calmly and critically in high-stress situations.
- Strong communication skills.
- Clean Motor Vehicle Record (MVR).
- First Aid and CPR certified.
- 2-5 years experience working in customer service.
- Previous zipline guiding experience.
- Experience working in seasonal tourism a major plus.
- Familiarity with Denali National Park history, landscape and wildlife.
- Prior visitation to Denali.
- International travel, backcountry travel, climbing and other adventure sport experience.
Zipline Assistant Office Manager
At Denali Park Zipline, great teams start with great leadership. The Assistant Office Manager is responsible for encouraging and supporting the Tour Representatives towards creating a focused, friendly, task-oriented, customer service driven team. Major components of the Assistant Office Manager position include direct correspondence with Travel Agents and Cruise ships to arrange the sale and scheduling of tours, oversight of finances, understanding and organization of company logistics, and involvement in management meetings. The Assistant Office Manager is able to be a respectful and supportive leader, delegate tasks, structure the tour schedule with respect to whole company needs, remain calm and resolute during crisis, be responsible for the direction and team efforts of the Tour Representatives.
Key Responsibilities and Accountabilities:
Requirements:
Pay is DOE - starting at $18.50 per hour wage ($16.50 hourly base + $2 end of season bonus)
Zipline Assistant Course Manager
Responsible for assisting the General Manager and Course Managers with managing the Zipline Site during operating hours. This includes keeping constant communication with sales office and shuttle drivers, making sure all tours flow smoothly by helping guides when able and necessary, and monitoring safety elements throughout the site.
Key Responsibilities and Accountabilities:
Required Qualifications:
Preferred Qualifications:
Pay is DOE - starting at $18 per hour wage ($16 hourly base + $2 end of season bonus)
Zipline Driver Guide
Shuttle guests to and from our launch sites in 14 passenger vans with attention to detail and professional care. Many times, the shuttle driver is the first and last face the guest interacts with from our company. Provide knowledgeable information to guests during transit. Work closely with sales office and keep on schedule.
Key Responsibilities and Accountabilities:
Required Qualifications:
Preferred Qualifications:
Pay is DOE - starting at $18 per hour wage ($16 hourly base + $2 end of season bonus) + TIPS (tips will add at least $2-4/hour!)
Zipline Office Tour Representative
Zipline Tour Representatives provide guests with the first impression of Denali Park Zipline, whether it is in person at the Tour Office, over the phone, or through an email. They don’t just naturally excel at interacting with people, they love meeting and chatting with folks from all over the world! Tour Representatives are responsible for taking online and over-the-phone bookings, answering customer inquiries, and maintaining tour schedules using an online reservation system. They greet customers, check individuals and groups in, assist with retail sales, and prepare individuals and groups for their tour. Central to the role is networking with a variety of agents, from large cruise ships to small travel agencies, and coordinating guest itineraries with other adventure companies in Denali. Built-in incentives and bonuses make for a workplace where the highly motivated can flourish. This position is great for people who love challenges, thrive in fast-paced environments, and enjoy engaging with people.
Key Responsibilities and Accountabilities
Required Qualifications
$17 Hourly wage ($15 hourly base + $2 end of season bonus)
Zipline Adventure Guide
Give each guest professional and expert service. Handle each guest interaction with specific care and attention, encourage them and keep them comfortable throughout the tour. Explain safety elements and maintain safety protocols throughout the tour. Give local information and interpretation when appropriate. Work within a team environment and keep tours on schedule.
Key Responsibilities and Accountabilities:
Required Qualifications:
Preferred Qualifications:
$15 Hourly wage ($13 hourly base + $2 end of season bonus) + TIPS (tips will add at least $3-5/hour!)
How to Apply
Please visit our Work in Denali website for more information and to apply for summer employment - or just click on the Apply Here button below!
Contact Info
- Kyle Davis
- work@denalizipline.com
- (907) 683-2947
- www.workindenali.com
