Denali Park Adventures

Do you find yourself daydreaming about a life filled with access to adventure?  A job that introduces you to travelers from across the planet?  Denali is a hub for a person like you, and Denali ATV Adventures is one of the most exciting seasonal jobs through which to experience it! 

Equal parts performer, educator, and outdoor enthusiast, the Denali ATV Adventure Guide requires big personalities, a thirst for curiosity, and a lifestyle spent saturated in nature.  Denali ATV Adventure Guides are tasked with connecting our guests to the rugged backcountry of the Denali area and all the majesty that accompanies it.  Our tours cut through the stampede corridor, an area speckled in mountainous landscapes, twisting trails through aspen groves, and river crossings.  The main traits you’ll need to be a Denali ATV Adventure Guide are an outgoing and amiable disposition, an active interest in Alaska, and a passion for bringing people memorable experiences.  If this sounds like you, we would love to hear from you!

Key Responsibilities and Accountabilities:

• Directly engage with guests for the entire shift.
• Required to lead guests into the wilderness and through our trail systems by safely navigating the terrain and obstacles.  Help novice drivers understand how to operate an ATV.
• Required to speak in front of large groups of guests, informing them on the sights they are seeing and entertaining them.  The ability to hold a conversation with a stranger for several minutes is a crucial aspect of this position. 
• Speak knowledgeably about the area, providing facts and answers to guest’s questions.  We will provide you with a foundation of knowledge, but it is imperative that you show a curiosity and interest in continuing to learn about Alaska.  The more you know, the more confident you can be as a leader on tour.
• Sometimes be required to make difficult judgment calls for the safety of our guests.  This can include switching guests to an alternate unit, recognizing trail conditions and adapting quickly, and being mindful of the tour pacing.
• The workday goes from 8 am until midnight during our busy season and include “on call” shifts.
• You will be dirty and wet on the job more often than not.  The position requires you to be comfortable and prepared for all weather, including rain, snow, fog, thunderstorms, the byproducts of wildfires, as well as sunshine.  It is important that you understand what it takes to work in these conditions, as weather is a constant factor in our work.
• Basic understanding of the mechanical aspects of the ATVs is required, in order to help point out maintenance needs as they occur.
• This job requires First Aid and CPR certifications.  You are not required to be a first responder, but you will need to be able to keep a level head during emergency medical situations.
• Daily list of duties will include power washing, drying, fueling, and parking ATVs.  Additionally, you will be required to clean helmets, goggles and gloves.
• Required to perform trail maintenance.  This is manual labor with tools such as pickaxes, shovels, and rakes.
• Flexible with your schedule and take things in stride, especially during the peak season. Overtime, private tours, and long work weeks may be necessary.
• Most importantly it is your job to keep our guest safe and happy.  Being a good presenter, being engaging, excited, and knowledgeable is what makes you thrive here.  We expect that your enthusiasm stays consistent throughout the summer.  Your excitement is contagious to our visitors.

Required Qualifications:

• Clean driving record
• 18 or older
• Active interests in outdoor hobbies
• Ability to lift 50lbs. repeatedly
• A healthy back
• Willingness to work in all weather
• First Aid and CPR Certification
• Friendly and Extroverted personality type

$14 Hourly wage ($12 hourly base + $2 end of season bonus) + TIPS (tips will add at least $3-5/hour!)

At Denali ATV Adventures, great teams start with great leadership. The Assistant Office Manager is responsible for encouraging and supporting the Tour Representatives towards creating a focused, friendly, task-oriented, customer service driven team. Major components of the Assistant Office Manager position include direct correspondence with Travel Agents and Cruise ships to arrange the sale and scheduling of tours, oversight of finances, understanding and organization of company logistics, and involvement in management meetings. The Assistant Office Manager is able to be a respectful and supportive leader, delegate tasks, structure the tour schedule with respect to whole company needs, remain calm and resolute during crisis, be responsible for the direction and team efforts of the Tour Representatives.

Key Responsibilities and Accountabilities:

• Staff Training
  • Participate in pre-season Management Orientation and Training
  • Participate in and oversee Tour Representative training
• Staff Management
  • Create a friendly, welcoming, customer-service driven environment
  • Ensure that Tour Representatives are working efficiently and effectively through daily follow-up and interactions
  • Be available for Tour Representatives offering support, encouragement, and constructive critique
  • Administer job performance evaluations
• Office Administration
  • Oversee orchestration of tour scheduling by carefully managing tour sizes. Daily and weekly review of schedules is required.
  • Ensure that communication with guests, partners, and booking companies is positive and effective
  • Verify accuracy of transactions and collection of all partner vouchers through careful auditing practices
  • Understand company logistics to effectively communicate with Shuttle Drivers and Tour Managers
  • Manage group and event reservations
  • Manage emails from guests, travel agents and booking companies
  • Keep office materials and supplies up to date and stocked
• Tour Sales
  • Undertakes all tasks of the Tour Representative position

Requirements:

• Four-year College degree or an Associate's Degree and two years relevant experience
• Demonstrated leadership and prior management experience
• Strong customer service orientation
• Strong oral and written communication skills
• Proficient computer skills and previous cash register/POS experience
• Maintain professional appearance at all times and represent the company in a positive way
• The ability to work well under stress and pressure.
• Position uses company vehicles, so a clean driving record is needed.
• Applicants with previous experience in customer service, sales, and/or reservations especially in the seasonal tourism field will be given priority.

Pay is DOE - starting at $18.50 per hour wage ($16.50 hourly base + $2 end of season bonus)

Have you ever wanted to live in a place where other people go on vacation - a place checkered by interesting personalities all searching for adventure?  Denali is that place, and Denali ATV Adventures provides an amazing way to experience and make money in this once-in-a lifetime destination. 

We are looking for high energy, amicable, and self-motivated staff to work in our Tour Offices in the heart of the Denali National Park area. Built-in incentives and bonuses make for a workplace where the highly motivated can flourish. tailored for organized minds who thrive in a close group of co-workers.

Key Responsibilities and Accountabilities

• Establish a warm and friendly relationship with guests in person, on the phone, or via e-mail. You will be required to actively engage with local foot-traffic.
• Manage reservations through an online reservation system and conduct retail sales including the management of cash, credit cards, and POS system.
• Work with independent travel agents, cruise lines, and online booking companies to complete third-party reservations.
• Be knowledgeable of all aspects of the ATV tours to assist customers in booking tours and properly answer all customer inquiries.
• Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements.
• Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.
• Effectively communicate with Shuttle Drivers and Tour Managers to convey reservation changes and address any additional needs of the guests.
• Review reservations and tour manifests for accuracy.
• Work as a team with other Tour Representatives.
• Assist with facility upkeep and maintenance including cleaning and organizing.
• You may be required to help transport guests to the tour launch location. This means being able to engage with people outside of the office setting.
• The workday starts at 6:45am and goes to 9:30pm or later during peak season.
• In order to stay current on the actual tour experience, routine participation on ATV tours is required.

Required Qualifications

• High school degree or equivalent and at least 18 years of age.
• Position uses company vehicles, so clean driving history and motor vehicle record is needed.
• Strong customer service orientation.
• Ability to establish warm and friendly relationships with guests.
• Strong oral and written communication skills.
• Proficient computer skills and previous cash register/POS experience.
• Always maintain a professional appearance and represent the company in a positive way.
• The ability to work well under stress and adapt quickly to changes.
• Must be able to stand for 6 to 8 hours a day in all weather conditions.
• Ability to work in a small group, small office setting.

$17 Hourly wage ($15 hourly base + $2 end of season bonus)

If there is one thing that’s true for Alaska, it’s that it attracts those who desire a life on the road. Lucky for you, our company needs a person just like that!

We are looking for good spirited, safe, and knowledgeable CDL drivers to transport our guests, all while priming them for the adventure they are about to experience! We believe our tour starts with the first person our guests meet – that’s the Denali ATV Adventures Driver Guide. Your daily office is the beautiful drive on the Parks Highway that winds through a canyon carved by the mighty Nenana River and is flanked by the Alaska Range and Denali National Park. This position requires focus on timing, adapting to pick-up changes, and last-minute adjustments, all while entertaining and engaging guests. Don’t forget to get our guests home with humor, excellent customer service, and a memorable smile! If you want to experience Denali from behind the wheel and with your feet on the ground, be sure to apply.

Key Responsibilities and Accountabilities:

• Ability to drive safely and responsibly for 8 hours a day, with the majority of the time spent with guests.  The foundation of our business is providing an experience where safety is prioritized.
• Transport guests to and from our ATV site and their pickup locations.
• Make sure all guests listed on manifest are accounted for and on the bus.  If there are changes, quickly and effectively communicate the updates.
• Be in constant communication with Tour Reps and Tour Managers via phone and text.
• Knowledge about our tours and the trail area is crucial to your performance.  Guests will ask questions, so your understanding of our product and the area is a necessity.
• Required to perform walk-around and pre-trip inspection sheet.
• Required to clean the inside and outside of your shuttle during and at the end of your shift.   
• It will be your responsibility to monitor and maintain your fuel level and report any maintenance concerns to the mechanics.
• Other responsibilities include but are not limited to collecting Participation agreements and paperwork, transporting staff, courier duties, and light tour sales.

Required Qualifications:

• Positive attitude while working in ALL weather conditions and with all personalities.
• Strong communication skills and even better people skills.
• Ability to think calmly and critically in high-stress situations.
• Must be flexible with scheduling and able to work a mix of morning and evening tours.
• Must be willing and able to assist in maintenance as needed.
• Commercial Driver’s License (CDL) with Passenger Endorsement.
• Clean driving history and Motor Vehicle Record (MVR).
• First Aid and CPR certified.
• iPhone literacy.
• Desire to live and enjoy a relatively remote area of Alaska for about 4.5 months.

Pay is DOE - $24 per hour wage ($22 hourly base + $2 end of season bonus) + TIPS (tips will add around $4-8/hour!)

For you, trekking outdoors isn't just a weekend hobby, it's a way of life.  You find yourself most at home in nature and are constantly inviting friends and newbies on your next adventure.  At Denali Jeep Excursions, you can use your skills and your passion to create the summer of a lifetime!  Denali is a once-in-a-lifetime vacation and guests deserve to have a professional, knowledgeable guide help them navigate the Denali wilderness. There are so many ways to experience Denali but our unique challenge is to cover a massive, rugged area in limited time. We use Jeep Wranglers to comfortably transport our guests to some of the most photographic sights along the Denali Highway, including the Great One, Denali.

Key Responsibilities and Accountabilities:

• Establish a relationship with each guest and tour group that will foster strong communication throughout the tour.
• Understand who your guests are and their needs so that you can sympathize and provide the appropriate level of direction. Adapt to each group and be intentional about your delivery.
• Lead a 4 hour driving tour and promote exploration at stopping points.
• Captivate your audience by pulling facts and stories from your wealth of outdoors knowledge to engage and teach your tour group.
• Immerse yourself in Denali and continue to learn and develop your outdoor skills.
• Display self-discipline and cooperative teamwork as you guide alone or with a partner.
• Demonstrate pride in your work and attention to detail. As a guide, you understand that your attitude sets the tone for the entire tour and that after the tour, clean up and preparations are vital for smooth, professional operations.
• Work with the Jeep rental fleet and assist with rental operations.
• Pickup guests at their hotels prior to each tour and drop them off after tour completion.
• Clean Jeeps and transportation vehicles after each tour and perform basic maintenance.

Required Qualifications:

• Desire to live and enjoy a relatively remote area of Alaska for about 4.5 months.
• Ability to drive for 4-6 hours a day, with the majority of the time spent with guests.
• Ability to drive in darkness and in all weather conditions. (snow, rain, and sun)
• Positive attitude while working in the elements and with all personalities.
• Strong communication skills and even better people skills.
• Must have a “Safety First” mentality rather than an "Adventure First" attitude.
• Ability to think calmly and critically in high-stress situations.
• Must be flexible with scheduling and able to work a mix of morning and evening tours.
• Must be willing and able to assist in maintenance as needed.
• Clean Motor Vehicle Record (MVR).
• First Aid and CPR certified.

Preferred Qualifications:

• 2-5 years experience working in customer service.
• Experience working in seasonal tourism a major plus.
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Alaska.

DOE - Starting at $16 Hourly wage ($14 hourly base + $2 end of season bonus)  + TIPS! (tips will add at least $6-10/hour!) + Single Room Housing

As the Denali Jeep Assistant Tour Manager, you will be a point of contact between the GM and the rest of the guides. You will also be the go-to person when the GM is not around or on a day off. The other times you will be scheduled for guiding tours, and helping with guest transportation to and from the lodgings and tour launch site.

Key Responsibilities and Accountabilities

• All Denali Highway Adventure Guide responsibilities and accountabilities.
• Assisting the GM with most day-to-day operations of Denali Jeep.
• Able to manage guides.
• Understand the tour operations and schedule.
• Provide assistance in ordering/inventory.
• Be able to help Denali Park Adventures mechanic with routine and daily maintenance of Jeeps, and other company vehicles as needed.
• Be knowledgeable of the safety protocols and procedures.
• Van/bus driving.

Required Qualifications (in addition to Jeep Tour Guide qualifications)

• Minimum 5 years working in customer service, tourism industry preferred
• Minimum 1 year working as a tour guide in some capacity
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 10 hours a day.
• Must have a “Safety First” mentality
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in maintenance as needed.
• Strong, professional written and verbal communications skills.

Preferred Qualifications (in addition to Jeep Tour Guide qualifications)

• Experience managing in a fast-paced, guest service atmosphere.
• Experience in shuttle driving.
• General knowledge of Jeep maintenance
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Denali.

Pay is DOE - starting at $17 per hour wage ($15 hourly base + $2 end of season bonus) + Tips 

Are you interested in spending the summer in Alaska but like to be behind the scenes?  Maybe you grew up working on cars, dirt bikes, and ATVs and want to further your knowledge on the subject?  Denali might be the opportunity for you to do just that.  Fleet mechanics are a cornerstone position in helping us have a successful summer at Denali Park Adventures, as they are the driving force behind keeping our machines healthy so our guests can stay happy!  With a fleet pushing 100 vehicles, and a multi-tiered pay scale there is a lot of room for growth in the company and plenty to do to keep you busy, so if you love working with your hands, and on engines, but want to do it in a beautiful place we might be just what you’re looking for.

Key Responsibilities and Accountabilities

• Daily routine machine checks including tire pressure, oil checks, air filters.
• Cleaning air filters
• Oil changes
• Tire Patching, Changing and Balancing
• On trail machine recovery, changing flat tires, broken tire rods etc.
• Machine power washing.
• Loading and unloading fleet machines on trailers.
• Routine maintenance for new model Jeep Wranglers, and Shuttle Vehicles including tire rotations, oil changes, patching chipped windshields, battery testing, etc.
• Logging shop inventory
• Working in conjunction with company GMs to plan required projects
• Pre and Post Season assistance with de-winterization and winterization of machines.

Required Qualifications

• Ability to work independently and be self-motivated
• Must have strong verbal communications skills
• Must have strong organizational skills
• Some experience in a customer service environment
• A safety-first attitude

Preferred Qualifications

• 2-5 years’ experience working in an automotive and/or ATV shop

• Familiarity with fleet management software
• Experience working on Yamaha, and Polaris UTV and ATV’s, as well as Jeep vehicles
• Basic computer and mobile technology literacy
• Experience working in seasonal tourism/ communal housing setting is a major plus
• Prior visitation to Denali
• Experience conducting routine services and vehicle maintenance
• Ability to effectively troubleshoot and diagnose issues

Pay is DOE - starting at $18 per hour wage ($16 hourly base + $2 end of season bonus)

At Denali Park Adventures, great teams start with great leadership. The Assistant Office Manager is responsible for encouraging and supporting the Tour Representatives towards creating a focused, friendly, task-oriented, customer service driven team. Major components of the Assistant Office Manager position include direct correspondence with Travel Agents and Cruise ships to arrange the sale and scheduling of tours, oversight of finances, understanding and organization of company logistics, and involvement in management meetings. The Assistant Office Manager is able to be a respectful and supportive leader, delegate tasks, structure the tour schedule with respect to whole company needs, remain calm and resolute during crisis, be responsible for the direction and team efforts of the Tour Representatives.

Key Responsibilities and Accountabilities:

• Staff Training
  • Participate in pre-season Management Orientation and Training
  • Participate in and oversee Tour Representative training
• Staff Management
  • Create a friendly, welcoming, customer-service driven environment
  • Ensure that Tour Representatives are working efficiently and effectively through daily follow-up and interactions
  • Be available for Tour Representatives offering support, encouragement, and constructive critique
  • Administer job performance evaluations
• Office Administration
  • Oversee orchestration of tour scheduling by carefully managing tour sizes. Daily and weekly review of schedules is required.
  • Ensure that communication with guests, partners, and booking companies is positive and effective
  • Verify accuracy of transactions and collection of all partner vouchers through careful auditing practices
  • Understand company logistics to effectively communicate with Shuttle Drivers and Tour Managers
  • Manage group and event reservations
  • Manage emails from guests, travel agents and booking companies
  • Keep office materials and supplies up to date and stocked
• Tour Sales
  • Undertakes all tasks of the Tour Representative position

Requirements:

• Four-year College degree or an Associate's Degree and two years relevant experience
• Demonstrated leadership and prior management experience
• Strong customer service orientation
• Strong oral and written communication skills
• Proficient computer skills and previous cash register/POS experience
• Maintain professional appearance at all times and represent the company in a positive way
• The ability to work well under stress and pressure.
• Position uses company vehicles, so a clean driving record is needed.
• Applicants with previous experience in customer service, sales, and/or reservations especially in the seasonal tourism field will be given priority.

Pay is DOE - starting at $18.50 per hour wage ($16.50 hourly base + $2 end of season bonus)

Tour Representatives provide guests with the first impression of Denali Jeep and Denali Park Adventures whether it is in person at the Tour Office, over the phone, or through an email. They don't just naturally excel at interacting with people, they love meeting and chatting with folks from all over the world! Tour Representatives are responsible for taking online and over-the-phone bookings, answering customer inquiries, and maintaining tour schedules using an online reservation system. They greet customers, check individuals and groups in, assist with retail sales, and prepare individuals and groups for their tour. Central to the role is networking with a variety of agents, from large cruise ships to small travel agencies, and coordinating guest itineraries with other adventure companies in Denali. Built-in incentives and bonuses make for a workplace where the highly motivated can flourish. This position is great for people who enjoy order and routine, find humor in daily life, love to make others happy and enjoy engaging with all people.

Key Responsibilities and Accountabilities:

• Establish a warm and friendly relationship with guests in person, on the phone, or via e-mail. You will be required to actively engage with local foot-traffic.
• Manage reservations through an online reservation system and conduct retail sales including the management of cash, credit cards, and POS system.
• Work with independent travel agents, cruise lines, and online booking companies to complete third-party reservations.
• Be knowledgeable of all tours offered by Denali Park Adventures to assist customer reservations and properly answer all customer inquiries.
• Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements.
• Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.
• Effectively communicate with Shuttle Drivers and Tour Managers to convey reservation changes and address any additional needs of the guests.
• Review reservations and tour manifests for accuracy.
• Work as a team with other Tour Representatives.
• Assist with facility upkeep and maintenance including cleaning and organizing.
• You may be required to help transport guests to the tour launch location.  This means being able to engage with people outside of the office setting.
• The workday starts at 6:45am and goes to 9:30pm or later during peak season.
• In order to stay current on the actual tour experience, routine participation on Denali Park Adventures’ tours is required.

Required Qualifications:

• High school degree or equivalent and at least 18 years of age.
• Position uses company vehicles, so clean driving history and motor vehicle record is needed.
• Strong customer service orientation.
• Ability to establish warm and friendly relationships with guests.
• Strong oral and written communication skills.
• Proficient computer skills and previous cash register/POS experience.
• Always maintain professional appearance and represent the company in a positive way.
• The ability to work well under stress and adapt quickly to changes.
• Must be able to stand for 6 to 8 hours a day in all weather conditions.
• Ability to work in a small group, small office setting.

$17 Hourly wage ($15 hourly base + $2 end of season bonus)

Give each guest professional and expert service. Handle each guest interaction with specific care and attention, encourage them and keep them comfortable throughout the tour. Explain safety elements and maintain safety protocols throughout the tour. Give local information and interpretation when appropriate. Work within a team environment and keep tours on schedule.

Key Responsibilities and Accountabilities:

• Attend and pass minimum 50 hour rescue and facilitation training.
• Maintain and log 8 hours of rescue and facilitation practice per month.
• Conduct 1-3 tours a work day with up to 10 participants per group.
• Safe transportation of guests in ATV’s to and from the zipline course on rough ATV trails.
• Effectively conduct safety orientations in compliance national standards.
• Understand and comply with course and national safety standards.
• Understand and enforce safety requirements of zipline tour.
• Inspection and documentation of safety equipment, course elements, and vehicles.
• Responsible for exact tour timing and adherence to tour schedules.
• Understanding and effectively completing a variety of safety reports and paperwork.
• Washing and fueling ATV’s.
• Assist in course and property maintenance.

Required Qualifications:

• Ability to work on feet for up to 8-9 hours a day, with the majority of the time spent with guests.
• Ability to work at heights over 40 feet.
• Ability to maintain positive attitude while working in ALL weather conditions.
• Attention to detail and a love of organization is an absolute must.
• Must have a “Safety First” mentality.
• Must be flexible with scheduling.
• Must be willing and able to assist in course maintenance as needed.
• Ability to think calmly and critically in high-stress situations.
• Strong communication skills.
• Clean Motor Vehicle Record (MVR).
• First Aid and CPR certified.

Preferred Qualifications:

• 2-5 years experience working in customer service.
• Previous zipline guiding experience.
• Experience working in seasonal tourism a major plus.
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Denali.
• International travel, backcountry travel, climbing and other adventure sport experience.

$15 Hourly wage ($13 hourly base + $2 end of season bonus) + TIPS (tips will add at least $3-5/hour!)

Responsible for assisting the General Manager and Course Managers with managing the Zipline Site during operating hours. This includes keeping constant communication with sales office and shuttle drivers, making sure all tours flow smoothly by helping guides when able and necessary, and monitoring safety elements throughout the site.

Key Responsibilities and Accountabilities:

• Aid Course Manager with all necessary tasks.
• Oversee, correct, coach and manage staff during day to day operations.
• File daily shift reports.
• Manage and delegate work to Senior Staff and guides.
• Aid Course Manager with “Periodic Course Inspection”
• Assist Course Manager with care and maintenance of the zipline course and equipment.
• Assist in pre-season staff training.
• Aid Course Manager in course risk management and policy.
• Assisting the General manager with social media.
• Assist Course Manager with tracking and organizing staff training hours.
• Assist Course Manager with tracking and organizing of company safety records.
• Help Monitor and maintain equipment inspection system.
• Care and maintenance of zipline and housing properties.
• Attend weekly meetings with Course Manager.
• Assist General Manager with planning staff communications.
• Assist planning and executing special events.
• Tracking of course supplies and reporting levels.

Required Qualifications:

• Minimum 5 years working in customer service, tourism industry preferred.
• Minimum 3 years working as a tour guide in some capacity.
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 10 hours a day.
• Must have a “Safety First” mentality.
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in course maintenance as needed.
• Strong, professional written and verbal communications skills.
• First Aid and CPR certified.

Preferred Qualifications:

• Experience managing in a fast-paced, guest service atmosphere.
• Experience in shuttle driving.
• General knowledge of zip course maintenance.
• Familiarity with Denali National Park history, landscape and wildlife.

At Denali Park Zipline, great teams start with great leadership. The Assistant Office Manager is responsible for encouraging and supporting the Tour Representatives towards creating a focused, friendly, task-oriented, customer service driven team. Major components of the Assistant Office Manager position include direct correspondence with Travel Agents and Cruise ships to arrange the sale and scheduling of tours, oversight of finances, understanding and organization of company logistics, and involvement in management meetings. The Assistant Office Manager is able to be a respectful and supportive leader, delegate tasks, structure the tour schedule with respect to whole company needs, remain calm and resolute during crisis, be responsible for the direction and team efforts of the Tour Representatives.

Key Responsibilities and Accountabilities:

• Staff Training
  • Participate in pre-season Management Orientation and Training
  • Participate in and oversee Tour Representative training
• Staff Management
  • Create a friendly, welcoming, customer-service driven environment
  • Ensure that Tour Representatives are working efficiently and effectively through daily follow-up and interactions
  • Be available for Tour Representatives offering support, encouragement, and constructive critique
  • Administer job performance evaluations
• Office Administration
  • Oversee orchestration of tour scheduling by carefully managing tour sizes. Daily and weekly review of schedules is required.
  • Ensure that communication with guests, partners, and booking companies is positive and effective
  • Verify accuracy of transactions and collection of all partner vouchers through careful auditing practices
  • Understand company logistics to effectively communicate with Shuttle Drivers and Tour Managers
  • Manage group and event reservations
  • Manage emails from guests, travel agents and booking companies
  • Keep office materials and supplies up to date and stocked
• Tour Sales
  • Undertakes all tasks of the Tour Representative position

Requirements:

• Four-year College degree or an Associate's Degree and two years relevant experience
• Demonstrated leadership and prior management experience
• Strong customer service orientation
• Strong oral and written communication skills
• Proficient computer skills and previous cash register/POS experience
• Maintain professional appearance at all times and represent the company in a positive way
• The ability to work well under stress and pressure.
• Position uses company vehicles, so a clean driving record is needed.
• Applicants with previous experience in customer service, sales, and/or reservations especially in the seasonal tourism field will be given priority.

Pay is DOE - starting at $18.50 per hour wage ($16.50 hourly base + $2 end of season bonus)

Responsible for managing zipline site during operating hours. This includes keeping constant communication with sales office and shuttle drivers, making sure all tours flow smoothly by helping guides when able and necessary, and monitoring safety elements throughout the site.

Key Responsibilities and Accountabilities:

• Assist General Manager with all necessary tasks.
• Oversee staff, correct, coach and manage staff.
• Manage and delegate work to Asst. course manager.
• Assist General Manager with “Periodic Course Inspection”
• Primary care and maintenance of the zipline course and equipment.
• Assist in planning and execution of pre-season staff training.
• Pre-season opening, and post season shut down of zipline operations.
• Assist General Manager in course risk management and policy.
• Assist General Manager in equipment purchases.
• Assist General Manager with staff evaluations.
• Assisting the General manager with social media.
• Primary tracking and organizing of staff training hours.
• Primary tracking and organizing of company safety records.
• Monitor and maintain equipment inspection system.
• Care and maintenance of zipline and housing property / grounds.
• Weekly meetings with General Manager and Assistant Course Manager.
• Assist General Manager with planning staff communications.
• Assist General Manager with special events.
• Tracking and assisting with reordering of supplies.
• Assist General Manager in overseeing housing management.

Required Qualifications:

• Minimum of 2 years managing in fast-paced, guest service atmosphere.
• Minimum 5 years working in customer service.
• minimum 1 year managing in zipline / challenge course industry.
• Minimum 5 years working in the zipline / challenge course Industry.
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 11 hours a day.
• Flexibility with scheduling.
• Must have a “Safety First” mentality.
• Ability to think calm and critically in high-stress situations.
• Ability to grow and maintain a positive team.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in course maintenance as needed.
• Strong, professional written and verbal communications skills.
• First Aid and CPR certified.

Preferred Qualifications:

• 5 years managing in a fast-paced, guest service atmosphere.
• Experience on multiple courses.
• Professional rescue and ropes training or certifications.
• ACCT Course Manager certification.
• Experience in shuttle driving.
• General knowledge of zip course maintenance.
• Experience operating skid-steer and mini-excavator a major plus.
• Experience working in seasonal tourism a major.
• Proficient computer skills in both Mac & PC.
• Proficient with social media.
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Denali.

Shuttle guests to and from our launch sites in 14 passenger vans with attention to detail and professional care. Many times, the shuttle driver is the first and last face the guest interacts with from our company. Provide knowledgeable information to guests during transit. Work closely with sales office and keep on schedule.

Key Responsibilities and Accountabilities:

• Safely transport guests while providing local area information.
• Assist with guest check in.
• Effectively communicate with office and management.
• Understand and enforce safety requirements of zipline tour.
• Track and adapt to updates or alterations to the shuttle schedule.
• Communicate and maintain a positive relationship with hotel front desk staff.
• Memorize and strictly adhere to shuttle pick up schedule.
• Understand and follow all local driving laws.
• Washing, fueling, and cleaning vehicles.
• Safety inspection and documentation.

Required Qualifications:

• Clean Motor Vehicle Record (MVR).
• Ability to work on feet and behind driver seat for up to 8 hours a day.
• Must be willing and able to assist in maintaining a clean fleet.
• Must have strong written and verbal communication skills.
• Must have a “Safety First” mentality.
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• First Aid and CPR certified.

Preferred Qualifications:

• 1-3 years experience in shuttle driving.
• 2-5 years experience in customer service.
• Experience working in seasonal tourism a major plus.
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Denali.

Pay is DOE - starting at $18 per hour wage ($16 hourly base + $2 end of season bonus) + TIPS (tips will add at least $2-4/hour!)

Zipline Tour Representatives provide guests with the first impression of Denali Park Zipline, whether it is in person at the Tour Office, over the phone, or through an email. They don’t just naturally excel at interacting with people, they love meeting and chatting with folks from all over the world! Tour Representatives are responsible for taking online and over-the-phone bookings, answering customer inquiries, and maintaining tour schedules using an online reservation system. They greet customers, check individuals and groups in, assist with retail sales, and prepare individuals and groups for their tour. Central to the role is networking with a variety of agents, from large cruise ships to small travel agencies, and coordinating guest itineraries with other adventure companies in Denali. Built-in incentives and bonuses make for a workplace where the highly motivated can flourish. This position is great for people who love challenges, thrive in fast-paced environments, and enjoy engaging with people.

Key Responsibilities and Accountabilities

• Establish a warm and friendly relationship with guests in person, on the phone, or via e-mail. You will be required to actively engage with local foot-traffic.
• Manage reservations through an online reservation system and conduct retail sales including the management of cash, credit cards, and POS system.
• Work with independent travel agents, cruise lines, and online booking companies to complete third-party reservations.
• Be knowledgeable of all aspects of the Zipline tours to assist customers in booking tours and properly answer all customer inquiries.
• Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements.
• Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.
• Review reservations and tour manifests for accuracy.
• Effectively communicate with Shuttle Drivers and Tour Managers to convey reservation changes and address any additional needs of the guests.
• Work as a team with other Tour Representatives.
• Assist with facility upkeep and maintenance including cleaning and organizing.
• You may be required to help transport guests to the tour launch location. This means being able to engage with people outside of the office setting.
• The workday starts at 6:45 am and goes to 9:30 pm or later during peak season.
• In order to stay current on the actual tour experience, routine participation on Zipline tours is required.

Required Qualifications

• High school degree or equivalent and at least 18 years of age.
• Position uses company vehicles, so clean driving history and motor vehicle record is needed.
• Strong customer service orientation.
• Ability to establish warm and friendly relationships with guests.
• Strong oral and written communication skills.
• Proficient computer skills and previous cash register/POS experience.
• Always maintain professional appearance and represent the company in a positive way.
• The ability to work well under stress and adapt quickly to changes.
• Must be able to stand for 6 to 8 hours a day in all weather conditions.
• Ability to work in a small group, small office setting.

$17 Hourly wage ($15 hourly base + $2 end of season bonus)