Bright Angel Bicycles & Cafe LLC
Bright Angel Bicycles & Cafe LLC
Currently recruiting for the season from March 9th, 2024 to October 27th, 2024.
Here at Bright Angel Bicycles & Cafe we agree with Edward Abbey's quote: “A man on foot, on horseback or on a bicycle will see more, feel more, enjoy more in one mile than the motorized tourists can in a hundred miles.”
Bright Angel Bicycles and Cafe is located next to the Mather Point Visitor Center located on the south rim of the Grand Canyon National Park.
- Location
- Arizona
- Season
- Spring, Summer, Fall, and Year Round
- Staff size
- 18-20 Seasonally fluctuating
- Housing
- Whether included in the compensation package or provided at a cost, housing is provided for staff.
- Housing details
- Manufactured homes. 3 bed 2 bath Shared Kitchen & living spaces
- Family housing available
- No
- Single occupancy housing available
- No
- Pet friendly
- No
- Meals
- Some meals / discounts
- Cell phone service
- Yes, most carriers
- Internet access
- Intermittent
About Bright Angel Bicycles & Cafe LLC
Bright Angel Bicycles & Cafe is the only family owned operation at Grand Canyon National Park!
Owners Wes and Kyle started the business in 2010 when careers as Grand Canyon river guides were ending and their families were beginning. Both owners had a strong desire to continue a Grand Canyon relationship after years of adventures. The Canyon had cast it's infamous "spell"! Both owners continue to be involved and are now very happy to be engaged with so many incredible staff members who love the Grand Canyon as much as they do.
Our company's goal is to provide an active and fun activity while encouraging a sense of stewardship for people visiting Grand Canyon National Park. We often hear comments from customers after they finish a bike tour saying that they are excited to get on their bike after they have returned home. We love to hear these comments as we know we are helping to inspire park visitors to lead a healthy lifestyle long after they have had an incredible experience at the Grand Canyon.
In our cafe, we have committed to offering quality espresso beverages. We often receive reviews such as "Best espresso we have had in the USA"! We strive to demonstrate a sense of stewardship in offering better-tasting snack products and utilizing locally sourced grab-and-go food, and roasted coffee! Little touches like these set us apart in the service industry. We are small, but we deliver!
Our biggest challenge is the fact that we can only offer communal housing. After the pandemic, we are assigning individual rooms with shared living spaces (kitchen, bathroom, living room). Most employees live directly in the park after being hired. We operate seasonally, so we see increases in housing needs in the late spring and through the summer. Shoulder seasons of late fall and winter relax and those selected to stay can enjoy a beautiful winter scene in northern Arizona.
We would love for you to join our team! We invite you to come and experience what the Grand Canyon has to offer!
The Employee Experience
Bright Angel Bicycles is a unique place to work. We serve park visitors in two ways. A grab-n-go cafe & a Bike rental/ Bike tour service!
Besides living in one of the most beautiful places on earth, you get to work with some of the nicest people you'll ever wish to meet while helping a diverse gathering of customers who come from all over the world to visit the Grand Canyon.
Our cafe is open 7 days a week, 364 days per year. A typical schedule consists of 8 hours per day with a 30 min lunch break and is based on a 5-day work week. The cafe is centrally located and can get very busy with lines out the door during peak travel times of the year (especially spring break and holidays).
The bike rental side of the service includes daily guided interpretive tours and daily scheduled bike shuttles and operates from spring to late fall (weather permitting).
We are hiring Cafe staff for the 2023/24 winter and beyond. Baristas and cashiers.
The 2024 Bike rental season will begin in March. We will train staff in late Feb or early March. We will hire the following:
- Bike fitters/techs (not a mechanic position)
- Interpretive guides ( will also work as fitters/techs)
- Bicycle mechanic
- Shuttle driver (will also work as fitters/techs)
Come work in an exciting, fast-paced, fun business and leave with memories of great adventures and new friends to last a lifetime.
Ideal Candidate
Looking for Bike rental & Café staff for the 2023/24 season. As a part of our staff, you be will be trained in all positions which include barista, cashier, bike tech, and reservations (the only experience needed is being able to ride a bike). Additionally, staff who qualify may also fill roles as shuttle drivers and tour guides. An ideal candidate would have the following credentials.
- customer service & safety is the number one priority at all times.
- Food Safety cardholder - not a requirement.
- Will anticipate and respond to a wide variety of customer needs.
- Is an upbeat, positive team member ready to cooperate with a diverse workforce.
- Is a self-initiating learner and proactive in identifying and completing tasks.
- Is committed to workplace safety and following established procedures and protocols.
- Is committed to implementing environmental protection practices both on and off the job while living in a National park
- Is willing to accept shared housing arrangements and be respectful towards fellow housemates and be compliant to the housing code.
- Is a United States citizen or possesses a Green Card (permanent resident) work visa. We cannot hire J1 applicants.
Room and Board
We offer coed, shared living accommodations within the Grand Canyon National Park (South Rim).When possible, we work to have Male/Female housing. Our current weekly rental fee of $90.00 covers all utilities, bed, dresser, closet space, and access to a full kitchen, living room, bathroom, washer & dryer.
All employees are responsible for preparing their own food and all personal housing needs such as toiletries and cleaning supplies.
Housing is located approximately 3.5 miles from our shop so it's possible to walk, ride a bike or take a free shuttle bus to work. Employees are allowed one personal vehicle at the housing
Employees are allowed to consume alcohol in company housing, therefore our housing is only available to employees who are over 21 years on the first day of work. Company housing is a drug-free environment, including marijuana due to the fact that we operate on Federal lands!
It is company housing, therefore the General manager and/or owners have access upon notification. Notification of access can be up to 1 hour prior to entry. (typically for maintenance on an as needed basis)
The housing units are also inspected by NPS officials twice per year. These inspections are notified in at least one week's time.
Housemates - We work to find housemates that are cooperative w/ each other as best as each situation allows.
Sorry, pets are not allowed.
Employee Perks
- Free use of a loaner bicycle for getting to and from work or for general purposes within the park.
- Discounted food while on shift.
- Two free shift drinks while on shift. (Drip coffee or soda - specialty drinks discounted 40%)
- Earned sick pay of up to 40 hours per calendar year.
Getting Here and Getting Around
Shuttle service is available from Groome Transportation which leaves from the Phoenix Sky Harbor Airport and Take Tours which leaves from Las Vegas to Grand Canyon most every day. Once inside the park, there are free shuttle buses run by the National Park Service. Bright Angel Bikes offers free loaner bikes for use while employed. Bikes are far and away the easiest way to get around the park.
For Fun
The Grand Canyon has so many outdoor activities by just walking out your door. Some of these activities include hiking, backpacking and biking.
Lake Powell is a 2.5-hour drive away and Flagstaff is 1.5 hours away. Many adventurous activities are located in southern Utah, Colorado and New Mexico and are within easy reach!
Located within the park the Grand Canyon Village operates a recreation center that offers many organized activities ranging from ping pong tournaments to softball and volleyball leagues. The recreation center also offers a weight room, computer lab and free wi-fi. They also offer weekly shuttle service to and from Flagstaff at a reasonable cost. The recreation center is located less than a mile from our employee housing.
Current Job Openings
- Maintaining the shop and grounds to present a clean, organized front-of-house and safe, organized back-of-house.
- Ensure that employees are properly trained, interact with customers in a professional manner, and provide accurate information to customers and potential customers per company policy and protocols
- Provide customers accurate and pertinent information in person, over the phone, and by email.
- Manage customer complaints in professional and fair manner.
- Respond to customer incidents and/or accidents quickly while following BAB and NPS guidelines for incident management and reporting.
- Assist in recruiting, interviewing, and hiring new and returning employees prior to the beginning of the season.
- Participation in the preseason training sessions for employees and ongoing on-the-job training during the season.
- Conduct mid-season performance evaluations with employees.
- Take formal disciplinary action when necessary and act as a primary point of contact for employee conflicts and concerns.
- Ensure employee files are kept up to date with trainnig documents and cpmpleted evaluation forms/notes
- Assist GM to schedule employees to adequately staff for the expected level of business with consideration given to labor cost and employee hours.
- Ensure that BAB protocals and procedures are being followed in regards to bicycle inspections, repairs, fittings and storage.
- Ensure that company vehicles are being properly inspected and that neccesary maintenance and repairs are made known to GM.
- Ensure opening & closing documents are being completed on a daily basis
- Monitor inventory levels of supporting documents and supplies for the bicycle operations and reorder/copy as neccesary. i.e. maps, PEDAL form, eBike forms ect
- Manage all online reservations and the software booking system
- Assist GM to reorder “Bike” retail items
- Proficient in Microsoft Word and Excel
- Community First Aid or higher within 30 days
- AHA CPR within 30 days
- Must be able to lift 45lbs and stand for extended periods of time
- One week paid vacation. One week unpaid
- Accomodations within Grand Canyon National Park
Assistant Cafe Shift Lead
Bike Operations Manager
BRIGHT ANGEL BICYCLES LLC
Job Description
POSITION: Bicycle Operations Manager
TIME: Seasonal Salaried Position
WAGE: Hourly
REPORTS TO: General Manager
Job Description
The Bicycle Operations Manager is responsible for ensuring that BAB’s bicycle rental and tour operation runs smoothly and that customers receive the highest level of service. The Bicycle Operations Manager will work directly with the Operations Manager to staff, structure and run the bicycle rental operation in a manner that is both efficient and creates a positive and empowering work environment. This is a comprehensive management position that requires a broad set of personal and professional skills.
Job Duties
Team Leader:
The Bicycle Operations Manager is above all a team leader who is expected to manage and lead a crew of Rental Technicians, Cashiers, Drivers and Tour Guides. We strive to create a work environment that is fun and rewarding while providing world-class service to visitors from around the globe. The Bicycle Operations Manager must possess excellent interpersonal communication skills, be able to assign goals, delegate tasks, and resolve conflicts in an effective manner.
Customer Service:
Bright Angel Bicycles takes a ground up approach to customer service, and the Bicycle Operations Manager is critical to ensuring that customers receive excellent service:
Human Resources:
The Bicycle Operations Manager will work in conjunction with the Operations Manager to recruit, train, and discipline employees. Duties will include:
Operations:
The Bicycle Operations Manager will be responsible for ensuring that day to day operations run smoothly and efficiently:
The Ideal Candidate
The ideal candidate for this position will above all possess excellent people skills both with customers and coworkers. The Bicycle Manager’s ability to foster a sense of community, shared purpose and respect among fellow employees is paramount to creating the work environment we strive to maintain. We feel that creating a work place where employees feel valued and respected is the keystone to providing excellent customer service. Additionaly the Bicycle Operations Manager needs to possess excellent organizational skills and foresight to effectively manage a very busy operation that is geographicaly removed from many common services and supplies.
Required Skills and Certifications:
Compensation and Benefits
The Bicycle Operations Manager is a fulltime, salaried position and the selected applicant can expect to work 45-50 hours a week during the peak season and 30-40 hours a week during the shoulder season. Starting wage for the position is $20 hourly + tips with wage increases based off of performance. Position benefits include:
Bicycle Rental Yard Techs
Bicycle Tour Guides
No prior guiding experience is necessary. We offer training. The position is a blend of all bike-side duties.
How to Apply
Please submit your resume via email: jobs@bikegrandcanyon.com
Upon submission of your resume, you will receive an automated response indicating that we have received it. After reviewing your resume all potential candidates will be contacted within 2 weeks via Email or by phone by our General Manager, Joel Parman.
Grand tidings to you all, Cheers!
Contact Info
- Joel Parman
- jobs@bikegrandcanyon.com
- (928) 638-3055
- www.bikegrandcanyon.com
