Bluefin Bay Family of Resorts

Bluefin Bay Family of Resorts in Tofte, Minnesota is seeking full time, seasonal Recreation and Activities Guides for the summer 2024 season. (Mid-May through Mid-August with extension potentials)

The Recreation & Activities Guide duties include, but are not limited to, leading daily scheduled outdoor recreation activities such as Hiking, Biking, Kayaking, Canoeing, Stand Up Paddle Boarding and crafting programs. Other activities are also offered such as kid’s programs, naturalist programs, and winery shuttles. Staff members will maintain a positive and enthusiastic approach in maintaining daily operations of the Recreation & Activities department which includes a task list provided by the Activities Coordinator to be completed between scheduled activities. This position requires daily upkeep and managing of inventory, and most importantly bringing exceptional customer service through safe and engaging activities.

Reports To: Recreation & Activities Coordinator

Duties and Responsibilities

Program Duties

• Follow daily procedures for opening and closing activities center.
• Conduct and participate in outdoor programs and tours including but not limited to: Hiking, Biking, Kayaking, Canoeing, Stand Up Paddle Boarding and crafting programs.
• Assist Activities Coordinator in a variety of tasks related to the Activities Department.
• Assist Kids Program Coordinator in various kids’ programs.
• Set up, tear down, and clean up after programs, tours, arts, and crafts.
• Maintain activities supplies and equipment- ensure they are in a neat and working order.
• Keep all activities areas well-kept and clean.
• Report inventory needs and broken equipment to the Activities Coordinator.
• Responsible for sign out procedures of equipment.
• Leaf blow all entrances at the Guest Services building and tennis courts.
• Be aware and knowledgeable of Bluefin activities and local area events.
• Assist in updating activities boards, fliers, pamphlets, and schedules.
• Help with occasional special event shuttles (i.e. weddings).
• Follow any other tasks as requested by the Activities Coordinator.

Interpersonal Duties

• Ensure and provide guest safety, entertainment, and education.
• Maintain an open and friendly attitude.
• Provide exceptional customer service skills.
• Demonstrate enthusiasm, energy, drive, job devotion, a positive attitude, and dependability.

Qualifications

Education and experience

• High School diploma or general education degree (GED); and one to three months related experience and/or training.

Language Skills and Reasoning Ability

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and group situations to guests and other team members.
•  Ability to communicate needs and/or concerns to his/her supervisor.
•  Ability to apply common sense understanding to carry out simple instructions furnished in written or verbal form.
•  Ability to manage risk safely and efficiently.

Certifications

• CPR and First Aid (Provided by Bluefin)
• Driver’s Safety Course (Provided by Bluefin) *Must have a valid driver’s license.

Physical Demands

• Lift up to 50 lbs without assistance and over 100 with assistance – items such as kayaks, canoes, and bike equipment.
• Ability to stand for long periods of time.
• Ability to sit, climb, and balance.
• Ability to hike over uneven terrain up to five miles.

How to Apply:

Fill out an online application at www.bluefinbay.com

Send a copy of your cover letter & resume attention to Sean Henkenius via activities@bluefinbay.com or Nikki Fiske at nikki@bluefinbay.com

To participate in the preparation of food in one of our restaurants. The employee will assemble items for various entrees to certain standards and specifications. A successful candidate will help fulfill our mission to deliver exceptional hospitality to all guests. This position is located at our Bluefin Grille and can be a full-time seasonal or a full-time year round position.

SAMPLING OF DUTIES AND RESPONSIBILITIES

• Prepares and assembles various meal items in a timely manner
• Follows instructions and recipes
• Keeps a sanitary and organized workstation
• Restocks items as needed
• Uses and maintains cooking station and equipment
• Assists with cleaning, sanitation and other organizational duties
• Provides support to the cooking staff and preforms any additional tasks requested by Chef, Sous Chef, or Kitchen Manager

QUALIFICATIONS 

• Full understanding of professional cooking and knife handling skills.  
• Understanding and knowledge of safety, sanitation and food handling procedures.  
• Professional communication skills are required.  
• Ability to take direction.  
• Ability to work in a team environment.  
• Ability to work calmly and effectively under pressure.  
• Ability to problem solve, be self-motivated and organized.  
• Committed to quality service. 

Education and Experience

Must have knowledge of food preparation, sanitation standards, inventory and control systems or the ability and desire to learn.

Communication Skills

Verbal communication skills to interact with coworkers is a plus. Must be able to speak, read and understand basic cooking directions. 

Physical Demands

• Ability to speak and hear  
• Be able to work in a standing position for long periods of time 
• Be able to reach, bend, stoop and frequently lift up to 35 pounds and occasionally lift/move 50 pounds. (Assistance will be provided for heavy items.)
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Generally, in an indoor setting but can include an occasional outdoor barbeque.  
• Occasional computer use  
• Varying schedule to include weekends, weekdays, evenings, holidays and extended hours as business dictates
• Frequent exposure to heat/cold from the mechanical equipment  
• Moderate to loud work level 

General Housekeeping

Works as part of a team to clean and prepare guest lodging accommodations and public areas for use.

PAY

At Bluefin Bay we use a unique wage scale that will pay you based on the efficiency and quality of the room. This scale typically ranges from $15.77 to $17.37. During the training period, we pay $15.77/hour and also have other small bonuses available.

SAMPLING OF DUTIES AND RESPONSIBILITIES

• Cleans and prepares guest units for occupancy through the proper application of company-specified cleaning procedures.
• Stocks and/or maintains specified products in required quantities to adequately clean assigned units.
• Completes the daily unit assignments; correctly identifying the status of each assigned unit and, reports any maintenance problems or product shortages.
• Maintains security for guests and property by keeping unit doors and windows shut and locked at all times; setting the thermostats to proper temperature for the season, reporting any suspicious activity by guests or others; properly labeling lost and found articles and turning them in daily; observing all other security and safety regulations as set forth.
• Performs other tasks as assigned by the executive housekeeper or supervisor (cleaning public or employee restrooms, washing windows, working in laundry, checking units or training new employees)

QUALIFICATIONS

No experience is required if applicant demonstrates a willingness to learn and work well with others. Housekeeping and customer service experience preferred. Must have a strong attention to detail.

EDUCATION and/or EXPERIENCE

Less than high school education; up to six months related experience or training. Individual must have ability to work flexible working hours including weekend, weekdays and holidays.

WORK ENVIRONMENT*

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to fumes or airborne particles. Rubber gloves and face mask are provided as required or needed. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS**

While performing the duties of this job, the employee is regularly required to stand, walk, and reach with hands and arms and use hands to finger, handle, or feel. The employee frequently is required to climb or balance; stoop, kneel, crouch, or crawl; and talk or ear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. This job occasionally requires long working hours.

* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Title: Coho Cafe Server

Department: Food & Beverage

Reports To: Coho Manager

SUMMARY

To serve Coho Cafe customers in a friendly, organized, efficient, flexible and enthusiastic manner. As a server, you would have the opportunity to create lasting memories and be an integral part of the Bluefin Bay Resort experience. A successful candidate will help fulfill our mission to deliver exceptional hospitality to all guests.

SAMPLING OF DUTIES AND RESPONSIBILITIES

• Accurately take food and drink orders.
• Make specialty coffee and tea beverages.
• Engage with customers in a friendly manner.
• Have knowledge of the menu, beverage lists, with the ability to make suggestions.
• Ensure tables are enjoying their meals and be proactive to correct any problems.
• Prepare and present checks to customers.
• Collect payments from tables.
• Perform any additional tasks requested by restaurant management.
• Promote positivity in the workplace.
• Smile, memorize and work together.

QUALIFICATIONS 

• Experience providing excellent customer service in a fast-paced environment.
• Ability to perform high-quality work independently.
• Ability to handle money accurately.
• Ability to operate a point-of-sale system (restaurant manager preferred).
• High school diploma.
• Ability to stay calm, organized and efficient under pressure and bring a positive attitude while working with others.
• Commitment to quality service
• Food and beverage industry knowledge preferred. 
• Observant and attendant to all customer needs.
• Impeccable manners or the willingness to learn.
• Flexibility and willingness to work weekends, evenings and holidays as needed. 

Education and Experience

Must have 2 years’ experience in a coffee shop or restaurant.  Table service experience is a plus.

Communication Skills

Must have excellent verbal communication skills to interact effectively with guests, owners and coworkers. Must be able to speak, read and understand basic menu descriptions. 

Physical Demands

• Ability to speak and hear  
• Ability to stand/walk for entirety of their shift  
• Be able to reach, bend, stoop and frequently lift up to 35 pounds and occasionally lift/move 50 pounds.  
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Generally, in an indoor setting but can include outdoor patio service as well.  
• Occasional computer use.  
• Varying schedule to include weekends, weekdays, evenings, holidays and extended hours as business dictates. Time off may be taken if asked for in advance and if business levels allow for it.
• Occasional equipment exposure to heat/cold.  
• Moderate noise level.