Administrative Assistant

Administrative Assistant - $15.00/hour

Temple Bar Marina, located within the Lake Mead National Recreation Area and managed by Guest Services, is now hiring Administrative Assistant for the 2024 Season! The season runs May 1st - Oct. 31st.

Administrative Assistants are responsible for many clerical tasks to ensure the staff can communicate and work efficiently. Their job involves answering phone while providing the highest quality customer service to renters and potential customers.

This is currently a seasonal position but has the potential of become a year-round, full-time position.

The pa for this position is $15.00/hour.

Discounts on general merchandise, groceries, fuel, boat rentals, and more!

Apply today to join our All Star Team!
 

JOB SUMMARY

To maintain the highest possible marina and occupancy rate through the rental of slips, dry storage and Trailer Village while providing the highest quality customer service to renters and potential customers.

ESSENTIAL FUNCTIONS

• Maintain master listing of occupied/unoccupied slips and spaces on a daily basis.
• Maintain waiting list of prospective slip and space renters.
• Contact prospective renters when notice of an impending vacancy is received.
• Prepare contracts for new renters and collect money.
• Receive money from customers and post to accounts as well as daily deposits.
• Aid moorage and Trailer Village customers' requests directly or through proper referral.
• Perform full Cashiering duties.
• Verify daily deposits and daily closeout paperwork from all departments and prepare monies received for bank deposits.
• Maintain a thorough knowledge of all safety procedures.
• Perform work in a manner protective of human health and the environment and promptly report any deviations of environmental policy to their supervisor.
• Be aware of and participate, where necessary, in the achievement of environmental objectives and implementation of the environmental management system.
• Answer the telephone in a professional manner; answer incoming phone lines, inquiries, and requests as needed.
• Prepare all requested reports regarding occupancy, receivables collection, and customer requests.
• Assist Administrative Manager with support tasks in regards to HR and month end reporting.
• Provide resort, lake and boating information to customers.
• Enforce marina contract and house rules by informing management of infractions and proceeding as directed.
• Write reminder letters to customer to request current documentation required for their files (registration, insurance, etc.)
• Maintain enthusiasm and morale for yourself and others and work cohesively with all TBM departments.
• Provide excellent customer service and maintain a polite attitude to promote professionalism and a high standard of excellence.
• Maintain a clean work area.
• Check and clean office and restroom daily or more often as needed.
• Maintain and convey a thorough knowledge of safety and environmental requirements.
• Swift handling or notification of management concerning hazards or problems.
• Assist in the program for Green Procurement.
• Such other and further duties as are required from time to time, as defined by Company Management.

SKILLS AND KNOWLEDGE REQUIREMENTS

• High School diploma, GED, or other acceptable experience.
• Minimum two (2) years of experience working in QuickBooks and all Microsoft Office programs.
• Minimum one (1) year in position with heavy customer contact, preferably in a customer service position.
• Minimum one (1) year money-handling and cash register experience.
• Recreational boating experience preferred.
• Extensive knowledge of recreational boats and boating.
• Extensive knowledge of proper moorage and Trailer Village regulations and procedures.
• Ability to handle cash and credit card transactions accurately.
• Ability to count and account for large sums of money.
• Ability to keep organized records and filing systems.
• Excellent customer service skills.
• Knowledge of proper telephone presentation.
• Ability to type accurately and write legibly.
• Possess good communication skills.
• Knowledge or ability to be trained in ISO / EMS Awareness, Hazard Communications, Hazardous Material Response, Emergency Response / Respiratory Protection, Recycled Materials, Bloodborne Pathogen Awareness.

PHYSICAL AND MENTAL REQUIREMENTS

• Work is primarily in an office environment, with stairs being the only form of access.
• Ability to walk docks in extreme hot and cold temperatures and storm conditions.
• Bending, squatting, and reaching to tie dock lines from boats to docks as needed.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.