Big Sur Lodge

JOB SUMMARY

The Retail Sales Associate is responsible for assisting customers in making purchases. The Retail Sales Associate is responsible for merchandising and display, receiving money from and disbursing money to customers, and maintaining a high level of customer service at all times.

ESSENTIAL FUNCTIONS

• Smile and greet customers entering unit; answer customers’ questions, and provide information on company products, promotions, and policies.  Thank each customer.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Issue receipts, refunds, credit, or change due to customers accurately.
• Maintain cash register and contents within.
• Maintain clean and orderly cash station area; stock and maintain sales area with various supplies and products.
• Maintain neatness and cleanliness of the retail operation.
• Turn in cash drawer and sales reconciliation at shifts’ end.
• Assisting with special events.
• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. preferred. 
• Mathematic Skills.
• Interest and knowledge in Washington, DC’s landmarks, monuments and memorials preferred.
• Excellent sanitation habits.
• Professional appearance.
• Ability to communicate and attend to guests with the highest standard of service.
• Ability to pass cash handling training.
• Problem sensitivity and the ability to recognize when a problem has occurred and communicate it to management. 

JOB SUMMARY

The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills.

ESSENTIAL FUNCTIONS

• Provide administrative, reception and program support to management and staff. 
• Manage phone activity including providing general knowledge to callers.
• Manage walk-in traffic.  Sign in customers as needed.  Smile and greet customers in a welcoming manner.
• Register and assign rooms to guests. 
• Provide quotes for room rates and up-sell the guest when possible. 
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges and credits are posted to the corresponding guest folio.  Collect payment for charges on the guest folio. 
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Responds to guest inquiries. 
• Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma preferred.  Minimum of at least 16 years of age.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
• Computer proficiency.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Ability to arrange and coordinate schedules for reservations.    
• Excellent interpersonal, administrative, telephone and other communications skills.

A full job description can be found on our career site.

JOB SUMMARY

The Maintenance Specialist assists by performing all aspects of maintenance and repair work on all mechanical, structural, and electrical equipment and systems on assigned locations. 

ESSENTIAL FUNCTIONS

• Receive direction from the Maintenance Manager and assist in the overall maintenance and repair of the assigned unit’s operations. 
• Conduct scheduled inspections of designated buildings and equipment; check and repair equipment malfunctions.
• Make major repairs to electrical, plumbing, heating, air conditioning and refrigeration equipment as needed.
• Respond immediately and resolve emergency facility needs/issues regarding safety/security/business requirements, including fire alarm systems; disengage electrical, water, or gas systems as necessary.
• Lock and secure all buildings and facilities; monitor, activate and reset automatic security systems as appropriate.
• Assist Manager with inventory/security of supplies is adequate for the maintenance of units.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of facility’s equipment.  Notify Manager of all unusual events, circumstances, or other safety or quality control issues.    
• Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Valid Driver’s License and a clean driving record required. 
• Strong customer service abilities; actively looks for ways to assist customers and coworkers. 
• Ability to recognize when a problem has occurred and communicate it to management. 

JOB SUMMARY

The Groundskeeper performs skilled and routine maintenance, grounds, and housekeeping tasks necessary to maintain the cleanliness, appearance, and sanitation of the facility.  The Groundskeeper performs custodial and maintenance activities for park grounds, landscaping areas, equipment, and facilities.

ESSENTIAL FUNCTIONS

• Pull trash from trash receptacles.  Replace trash bags as needed.  Clear trash from tables and floors/grounds.
• Clean patios and sidewalks, and all outdoor areas.  Pick up leaves and litter from grounds.
• Trim and prunes tree branches.  Pull and remove weeds, mow lawns, and maintain landscaping.    
• Operate and perform maintenance on lawn mowers such as changing oil, and parts lubrication and adjustment.
• Maintain exterior of unit; paint as directed and needed.  Repair exterior benches and sprinklers.
• Irrigate gardens and lawns.  Dig up ground for flower beds, ditches and holes for sign posts.
• Clean offices, recreation rooms, restrooms and locker rooms. Replenish supplies as needed.
• Set up or remove folding tables, chairs, barricades, traffic cones or similar objects as directed for special events.
• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Strong sanitation habits.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers. 
• Ability to recognize when a problem has occurred and communicate it to management. 

JOB SUMMARY

The Lead Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills.

ESSENTIAL FUNCTIONS

• Provide administrative, reception and program support to management and staff. 
• Manage phone activity including providing general knowledge to callers and making group reservations.
• Manage walk-in traffic.  Sign in customers as needed.  Smile and greet customers in a welcoming manner.
• Oversees front desk and lobby area.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio. 
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Responds to guest inquiries. 
• Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
• Maintain awareness of safety issues, and report them immediately to your manager.
• Responsible for the distribution of employees paychecks.
• Manage and maintain a current contact list and extension list.
• Audit daily guest ledger of the hotel to verify and balance entries. Investigate and correct any discrepancies. 
• Create daily deposit and ensure correct starting cash amount at the front desk for the morning. 
• Update reservations system with occupancy of guests as they come as they check in and out. 
• Provide administrative, reception and program support to management and staff. 
• Manage phone activity including providing general knowledge to callers.
• Act as front desk attendant ensuring guests are satisfied with service requests. 
• Ensure a safe environment, and respond to guest complaints accordingly.
• Maintain awareness of safety issues, and report them immediately to your manager.

JOB SUMMARY

The Housekeeper performs skilled and routine maintenance and tasks necessary to maintain the cleanliness and sanitation of the unit. 

ESSENTIAL FUNCTIONS

• Clean assigned areas as directed by management and in compliance with the Company’s “green” initiatives.
• Change linens and make beds. 
• Dust and clean all furniture, picture frames, mirrors, windows, baseboards, carpet edges, inside and outside door panels, door ledges, and thresholds.
• Pull trash from trash receptacles.  Replace trash bags as needed.  Clear trash from tables and floors/grounds.
• Clean and vacuum under beds, desk, gaming tables, and behind night stands.
• Check and replace all missing items in rooms, including soaps, shampoos, conditioners, hangers, clocks, ice bucket liners, hair dryers, brochures, and stationery, etc.
• Clean and ensure bathtubs, tub ledges, sinks, vanity shelves, toilets, bathroom scales, tissue box covers, and soap dishes are spot, mold, mildew, and dust free. 
• Sweep and mop all bathroom floors.
• Dust all lights and sconces, make-up mirrors, and lampshades.
• Perform laundry duties as assigned. 
• Notify Supervisor of all quality control issues or needed repairs pertaining to the housekeeping of the facility.
• Maintain awareness of safety issues, and report them immediately to your manager.     

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Strong sanitation habits and an ability to learn and follow important safety precautions.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers. 
• Ability to recognize when a problem has occurred and communicate it to management. 

JOB SUMMARY

The Cook assists the Chef or General Manager by preparing, cooking, and serving food.

ESSENTIAL FUNCTIONS

• Prepare and cook food items according to recipes, daily menus, and supervisor instructions. 
• Clean and inspect kitchen equipment, kitchen appliances, and work areas in order to ensure cleanliness and functional operation.
• Operate food station, including performing station checklist, temperature log, counter meeting, and signage. 
• Requisition food supplies, kitchen equipment, and appliances, based on estimates of future needs.
• Monitor menus and spending in order to ensure that meals are prepared economically.
• Maintain awareness of safety issues, and report them immediately to your manager.

JOB SUMMARY

The Cafe Attendant is responsible for assisting in all areas of customer service. The Cafe Attendant is involved in most aspects of day to day operations, such as inventory, sales, cash handling, sales reconciliation, line service, etc., while maintaining a high level of customer service at all times; and must be cross-trained in areas related to cashier, cook, line server, and general utility.

ESSENTIAL FUNCTIONS

• Take orders from customers and cook foods requiring short preparation times, according to customer requirements.
• Perform food preparation tasks, such as making sandwiches, carving meats, making soups or salads, baking breads or desserts, and brewing coffee or tea.
• Responsible for setting up, restocking, and breaking down of the food preparation equipment, work areas, and counters or tables.
• Restock kitchen supplies and rotate food.
• Accept payments and issue receipts, refunds, credit, or change due to customers accurately as necessary.
• Maintain clean and orderly cash station area; stock and maintain cash station area with various supplies and products.
• May be assigned to other duties as required by the Shift Supervisor or Manager(s).

JOB SUMMARY

The General Utility is responsible for cleaning all dishes, glasses, utensils, pots and pans and related food preparation/serving items and equipment, as well as the service and dining areas. The General Utility performs skilled and routine maintenance, grounds, and housekeeping tasks necessary to maintain the cleanliness and sanitation of the facility.  

ESSENTIAL FUNCTIONS

• Wash dishes, utensils, trays, and cooking supplies using proper sanitation procedures.
• Pull trash from trash receptacles.  Replace trash bags as needed.  Clear trash from tables and floors/grounds.
• Clean floor area of any spillage of water, detergent and/or food stuffs per safety and sanitation guidelines.
• Fill condiments, utensils, and other supplies with stock as needed.
• Loading and unloading of inventory from trucks.  Stocking storeroom. 
• Maintain the kitchen, serving, and dining areas in clean and orderly condition at all times by sweeping, mopping, emptying trash, wiping counters and equipment and organizing shelves in order to maintain a sanitary work station and to meet mandated health compliance requirements.
• Maintain awareness of safety issues, and report them immediately to your manager.

JOB SUMMARY

The Houseperson maintains clean, orderly, and attractive public areas within the unit and responds to guests’ requests in an efficient and pleasant manner.

ESSENTIAL FUNCTIONS

• Ensure assigned areas are clean and neat as directed by management. 
• Clean ash urns constantly.
• Clean and dust lamps, mirrors, pictures, etc. 
• Deliver requested items, such as refrigerators, pillows, rollaways, cribs, etc., to guest rooms as directed.
• Deliver supplies to assigned areas of facility. 
• Follow bio-hazard, safety, general clean room, and quarterly mattress-flipping procedures.
• Clean restrooms in assigned areas.
• Vacuums all halls, lobbies, and edges.  Mop and clean all floors in assigned areas. 
• Clean all hall railings, marks on wallpaper, stairwells, and lockers.
• Pull trash from trash receptacles.  Replace trash bags as needed.  Clear trash from tables and floors/grounds.
• Maintain awareness of safety issues, and report them immediately to your manager.

JOB SUMMARY

The Housekeeping Supervisor assists the General Manager and Operations Manager in all aspects of housekeeping operations and property management to facilitate the fulfillment of financial goals, company initiatives, and guest satisfaction.  In addition, the Housekeeping Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.

ESSENTIAL FUNCTIONS

• Manage and coordinate housekeeping functions for unit.  Analyze and plan housekeeping programs and schedules to ensure adequate manning, supplies, and equipment for routine and scheduled duties. 
• Ensure complete guest satisfaction at all times.  Handle guests’ complaints and solve them according to customer service standards. 
• Manage recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the housekeeping staff at the direction of the General Manager.
• Assist with determining fiscal requirements and preparing departmental budget; monitor, verify, and reconcile expenditure of budgeted funds. 
• Evaluate and make recommendations concerning cleaning products and equipment; order and maintain sufficient inventory of housekeeping supplies and equipment.    
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee safety and hygiene.  Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.  Ensure all printed material on chemicals are posted and that the facility is in compliance with OSHA requirements. 
• Maintain awareness of safety issues, and report them immediately to your manager.