Front Desk / Events Assistant

Beyul Retreat, a backcountry adventure lodge meets wellness retreat, is now hiring for the position of Front Desk and Event Assistant, who will be a dedicated onsite team member at Beyul, who works seamlessly with the rest of the team to ensure the guest experience and events runs smoothly.

First impressions mean a lot to our guests here at Beyul. As the front desk and event assistant, you will play a pivotal role in offering a warm welcome and much more. Our front desk team wears many hats, including managing our booking platforms, supporting and assisting retreat attendees, and lending an extra hand to our food and beverage team. You will also help run our beautifully curated retail store known as Mossy Rock Mercantile, offering unique and special gems for guests to purchase. You will play a vital role in supporting our event coordinator with logistical tasks, such as planning retreats and events, helping disseminate information, and setting up event spaces. A guest-oriented approach and a strong team player is essential. If you are known for being charismatic, organized, detailed oriented, creative, ready to work, and love a strong sense of community, then this might be the perfect job for you!

The ideal candidate for the Front Desk and Event Assistant is a computer-savvy, outgoing, and highly organized individual with a true knack for making anyone feel at home. You're someone who embraces the opportunity to create memorable guest experiences from the first point of contact. You have excellent communication and interpersonal skills, and can effectively liaise with event hosts, guests, and team members. With a creative mindset, you excel in conceptualizing and executing innovative event ideas while adhering to budgetary constraints and timelines. Your ability to multitask and prioritize tasks ensures the seamless coordination of all aspects of an event, from initial planning stages to post-event evaluation. You are a resourceful problem solver, capable of handling any challenges that may arise with grace and professionalism. Additionally, you demonstrate strong leadership qualities, guiding and motivating your team members to achieve collective goals and deliver exceptional results.

Adaptable and flexible, you thrive in fast-paced environments and remain calm under pressure. You relish the adventure of meeting new people and helping them make the most of their experience. With your natural charisma, you can effortlessly build connections and foster a sense of community at Beyul. Your previous experience in similar roles has honed your skills, allowing you to seamlessly integrate into our dynamic environment.

But more than just a job, you are in search of a community where you can wholeheartedly immerse yourself, embracing a unique blend of living and working harmoniously alongside like-minded individuals who share your values and aspirations. In addition to the tasks required at Beyul Retreat, there is also a communal aspect to this position, within work and lifestyle. Beyul Retreat has a small, committed team that requires strong social skills and emotional intelligence. We hope to find people who can work collaborative, iterate on procedures constantly, and communicate effectively in a wide variety of contexts.

Beyul Retreat took over the historic Diamond J guest ranch outside of Aspen, CO in late 2020 and has transformed the century-old property into a hub of art, live music, wellness & outdoor adventure. Beyul Retreat has received rave reviews from the Wall Street Journal, Vogue, Denver Post, Houston Chronicle, Yoga+Life, Aspen Times, Aspen Daily News, and more. Our guests & clients choose Beyul for its creative, inspiring, and unique vibe that sets it apart from a traditional guest ranch or event venue.

Apply at https://beyulretreat.com/frontdesk

Housing + Healthcare + PTO provided

RESPONSIBILITIES
Front Desk (40%)

• Conduct two to three front desk shifts weekly to ensure a positive guest experience.
• Managing reservations, room assignments, and ensuring accurate billing.
• Make guests and visitors feel comfortable and valued
• Maintain and improve standard operating procedures (SOPs) for front-desk operations.
• Maintaining a well-organized front desk area and restocking essential items such as maps, check-in sheets, and additional supplies.
• Provide prompt and courteous responses to text messages, phone calls, and emails, upholding a high level of professionalism.
• Check-in guests using computer programs / equipment and provide guests with directions to their room / cabin
• Inform guests of on-site amenities and any relevant information that is needed to use them
• Respond to inquiries, providing information, and offering assistance to guests regarding the property and local attractions.

Event Assistant (35%)

• Play a vital role in supporting the event coordinator with logistical tasks, communicating with clients, and disseminate information to the Beyul staff.
• Serve as the point of contact and assume the responsibilities of the event coordinator during their days off, ensuring continuity of operations and maintaining high standards of event execution and client satisfaction.
• Throughout the event, you will be attentive to guests' needs, helping to resolve any issues that may arise and ensuring their overall satisfaction.
• Offer support to the Front of House (FOH) and Back of House (BOH) teams as required, which may involve serving, bartending, dishwashing and food preparation duties.
• Offer comprehensive guest information to the Food and Beverage (F&B) department, including dietary preferences, allergies, special requests, and any other relevant details to enhance the guest dining experience
• Perform pre-event and post-event general space clean-up to ensure a clean, welcoming environment for guests and attendees
• Act as the main point of contact for small group bookings, providing personalized assistance and ensuring smooth coordination of all aspects of their event experience, from initial inquiries to post-event follow-up, to enhance client satisfaction and foster long-term relationships.

Guest Experience (15%)

• Handle guest feedback and resolve any issues to ensure a positive experience.
• Support inventory management for cabins, ensuring well-stocked and organized supplies to support a seamless and enjoyable guest experience.
• Proactively engage with guests to understand their needs and desires, ensuring their visit exceeds their expectations.

Housekeeping Management (10%)

• Oversee daily laundry and cleaning operations
• personally support cleaning staff as needed to maintain the property's high standards of cleanliness and organization.
• Act as a liaison with the property department to address any broken items reported by the cleaning department and guests.