Our jobs

Juneau - Food & Beverage

Catering Crew Member

$13.00 / hour

Summary: The catering team prepares fresh Alaskan-sourced seafood, Alaskan exotic game meats, and locally grown vegetables to create a unique dining experience for our guests. Food is prepped, plated, and placed on rolling racks for quick distribution aboard our vessels. The team arranges a buffet with delicious and attractive Alaskan foods, flowers, and accents. Designated members are given the training and time to design our floral arrangements. The crew works as a team and each crew member has a recipe and workstation to prepare food. All crew must share in the cleaning of the facility. This position is both shore-side and aboard a vessel.

Essential Duties & Responsibilities:

Follow our unique set of core values, what we call True Alaskan Hospitality as defined in our Mission Statement.
Maintain a clean appearance and uphold positive cultural standards.
Must be well groomed, and in clean uniform every shift.
Set up and take down food displays aboard the vessel in a timely manner.
Operate and transport carts of food/equipment on and off of vessels.
Ensuring all relevant equipment is loaded/unloaded from the vessel surrounding the evening whale quests.
Serve food and drinks to guests with high levels of hospitality.
Memorize and be able to describe the food being served and be able to answer questions accordingly.
Understanding the story behind the food and being able to give brief introductions of the food to 100+ people on a microphone.
Accurately follow all instructions in food preparation and food safety guidelines.
Prepare all food with a focus on efficiency and presentation.
Always maintain the cleanliness and appearance of the buffet.
Rotate all food products in a first-in, first-out format.
Clean and sanitize the work area and assist in keeping the overall facility clean & sanitized.
Perform all other duties as assigned and as directed.
All employees are subject to drug testing with probable cause.
Communicate effectively with guests, team members, and leadership.

Minimum Qualifications:

Comfortable with Public Speaking
Able to follow recipes and instructions.
Adhere to all DEC food safety guidelines to ensure the safety of our Crew and our Guests.
Must have an Alaska Food Workers Card (apply online).
Prefer experience in catering, restaurant, or fast food.

Traits and Characteristics:

Able to work efficiently with minimal downtime.
Professional and friendly attitude.
Able to effectively work on a team.
Flexible and willing to learn.

Work Environment:

Ability to work a flexible schedule to include weekends and holidays. Work is both shoreside and onboard our fleet of tour vessels.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Juneau - Food & Beverage

Cook

$15.00 - $17.00 / hour + tips

Summary: At Allen Marine, we offer several avenues of food service to our guests, aboard the vessels, grab-n-go, and at the lodges. For example, Alaskan culinary experience, lunch boxes, and pastries aboard the vessel and Orca Point Lodge. As a cook you are responsible for the transport, inventory, safety, and sanitization of all food production, this will be at the direction of the Sous Chef. Our focus is to provide a quality, locally sourced meal while maintaining an impeccably clean operation for a five-star tour experience for each guest. Employees must be 18 years of age. This position is both shoreside and lodge-based.

Essential Duties & Responsibilities:

Maintain a clean appearance and uphold positive cultural standards.
Always be presentable, professional, and kind on duty.
Work at the direction of the Sous Chef and Food and Beverage management team.
Maintain a positive and professional approach with coworkers and guests.
Food production, inventory, storage, and sanitation processes.
Ensure all food and beverage products are being prepared and plated based on company recipes and standards.
Rotate food inventory, check food storage temperatures, check food labels, and prepare inventory lists for the following day.
Clean and sanitize all food prep and storage areas.
Food health and safety regulations are our priority.
Assist other crew in areas such as food prep, bar, retail, lodge service, and maintaining lodge appearance, cleanliness, sanitation, and safety.
Ensure that the kitchen operates in a timely fashion that meet our standards.
Enhance experience for guests by answering questions and assisting guests with specific problems/requests.
Perform other duties as assigned under the supervision of the Manager.

Minimum Qualifications:

Must be at least 18 years of age.
Experience in food service is preferred.
Public speaking experience helpful.
Must be able and willing to prepare recipes precisely as directed.
Must be able and willing to prepare the same exact menu, with consistent quality and precision for each tour.
Must have current certifications for Alaska Training for Alcohol Professionals (TAP), Alaska Food Handlers and CPR/First Aid.
Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
Must be able to work long and varied shift hours, including weekends, holidays, and rotating days off. Must be flexible in meeting tour demands.

Traits and Characteristics:

Must be able to maintain a professional attitude toward guests and coworkers.
Must be able to greet and interact with guests in a friendly and personable manner.
Must be able to work as a team with other crew to provide a quality experience for guests.
Must be clean, well groomed, courteous, honest, punctual, and most important, reliable.

Work Environment:

Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Juneau - Food & Beverage

Crew Captain & Lodge Mechanic

$23.00 - $26.00 / hour

Summary: Requires a USCG master's license (25 ton minimum) and an FCC marine radio operator's permit. Prior experience in the marine tourism industry, particularly on passenger vessels is desirable. Preference is given to applicants with knowledge of Outboard engines, preferrable Mercury's, diesel engines and pumps, waterjet propulsion, and electrical systems. Must be able to work independently and maintain crew boat and assist with Lodge maintenance on Generators, plumbing, and heating machinery. Food & Beverage and remote Lodge operations knowledge is preferred.

Essential Duties & Responsibilities:

Transport Lodge crew to & from Orca Point Lodge, approximately 30-45 mins from Allen Marine facility. Make multiple runs during the day for supplies and crew swaps.
Communicate with Port Captain to identify problems and expedite repairs. Maintain a regular maintenance schedule on vessel & lodge equipment: Oil & coolant levels, fuel filters, batteries, and other machinery.
Maintain and assess safety protocols of Orca Point Lodge and Crew Vessel. Ensure proper PPE and fire prevention standards within the operations.
Supervise and assist in daily maintenance out at Orca Point Lodge: cleaning, water levels, sewage fuel needs and restocking. Coordinate and assist with routine maintenance and start-up on Generators & Pumps; dip, add & change oil as needed, painting, landscaping, etc.
Supervise and assist crew loading and load outs, safety orientation/demonstration, emergency response. Plan and execute emergency drills, equipment checks and safety meetings in accordance with U.S. Coast Guard regulations and AMT policy.
Maintain all navigational & electrical equipment in good working order; keep logs and/or ship/company documents, as directed. Provide daily operations report to office.
Work in conjunction with the Lodge Manager for scheduling and operations at the Lodge. Pre and Post meetings with lodge and F&B staff to solve problems and logistics at the lodge.
Working with Lodge staff to maintain firepit, yard games, observation tank and general upkeep of the Lodge.
Communicate effectively with guests, team members and management.

Minimum Qualifications:

Experience on passenger vessels and/or experience operating vessels in Southeast Alaska required. Required minimum 25-ton license.
Mechanical aptitude.
Must have ability to effectively work independently to resolve issues and conflicts to provide quality experience for staff and guests.
Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
Must be clean, well groomed, courteous, honest, and most important, reliable.

Preferred Qualifications

Engine experience preferred.
Diesel mechanic & outboard or electrical/electronic background.
Experience in the tourism, travel or outdoor recreation industries.

Traits and Characteristics:

Strong track record of organization.
Strong sense of safety and ability to manage risk.
Excellent communication skills and ability to make decisions quickly and effectively.
Customer service skills.
Leadership.

Work Environment:

Ability to work flexible schedule to include weekends and holidays. Willing and able to work in all types of weather.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Ability to stand for long periods of time on steel decks with constant vibration and moderate levels of noise. Required to enter voids/engine rooms as needed. Must be comfortable working in enclosed, sometimes hot and noisy environments.

Juneau - Food & Beverage

Food and Beverage Manager

Summary: The position is multifaceted and involves close collaboration with the Director of Food and Beverage and Executive Chef to develop effective food menus, wine lists, and cocktail menus. The primary objective is to ensure exceptional product quality and deliver a seamless, elevated experience for our guests. This role encompasses oversight of the Orca Point Lodge and requires the ability to work independently while adhering to the plan set forth by the Food and Beverage Director. Effective written and verbal communication with other departments and vendors is crucial. The successful candidate will lead and inspire a talented team in the maritime industry, with a focus on food and beverage. They must possess a passion for excellence and infuse that enthusiasm into all aspects of their work. Alignment with our vision for exceptional cuisine and hospitality is essential. This individual will take pleasure in leading a seasonal team by selecting, training, evaluating, motivating, and coaching. Regular attendance at operational meetings is expected to ensure efficient coordination and cooperation between departments. The leader in this role will be visible in the operation, providing recognition, promoting positive public relations, and addressing guest concerns or special requests. Proficiency in food and beverage service, cost control, labor control, maintenance, merchandising, and accounting, as well as familiarity with food and beverage computer systems, is required. Adherence to Allen Marine's cultural and core standards, policies, and standard operating procedures is mandatory.

Essential Duties & Responsibilities:

Work in conjunction with the Executive Chef to oversee the training and scheduling of all staff.
Create and professionalize operational standards and checklists for all positions.
Create and maintain an executable and profitable food and beverage program aboard our tour vessels.
Maintain a proficient inventory of alcoholic beverages and premade cocktails for the tour vessels.
Creating a revenue stream with ROI and setting us positively apart from the competition.
Monitor quality and efficiency of tour operation and review crew performance on a weekly basis; report audits to the Food and Beverage Director.
Conduct daily pre-service and post-service meetings with crew; maintain morale and execute company programs of progressive discipline and problem resolution.
Document all personnel issues and route copies to the corporate human resource team in Sitka.
Advise and monitor the assistant lodge manager to delegate specific duties while on-site at the lodge.
Order and manage all provisions and inventory for the F&B department and coordinate with the supply coordinator for beverage needs.
Create a schedule and coordinate with the operations team for daily transport by vessel to the lodge.
Create and execute cleaning and inventory SOPs for all storage areas on the BIMA and at the lodge.
Oversee maintenance of all on-site equipment and machinery
Keep all permits and certificates current.
Work closely with the Director of Retail to source and merchandise all locally-made products in the lodge gift shop.
Maintain a constructive relationship with the Administrative Coordinator regarding point-of-sale electronic devices, retail sales, and daily reconciliations.
Interact professionally with the entire shore management team, vessel crew members, and various vendors.
You will also be responsible for the development, training, and disciplinary process of staff members.
Work harmoniously and professionally with co-workers and supervisors.
Prioritize, identify, and coordinate projects to be completed during the winter months. Prepare work orders and provide updates/reports to corporate.
Aid crew in enhancing guest experience including performing excellent service recovery when necessary.
Seek and initiate methods to improve Allen Marine’s profitability at this venue.
Other duties as assigned.

Minimum Qualifications:

Minimum two years of management experience in a restaurant, tourism, or hospitality industry
Maintain current TAPS, Alaska Food Handlers, and CPR/FA certifications.
Computer literate with Excel & Microsoft Word.
Always present a professional and friendly attitude to guests and crew.
Valid driver’s license and a clean driving record.
Must be drug-free – test for cause.
Serve Safe Certified preferred.

Traits and Characteristics:

Excellent communication skills and a team-player attitude.
Ability to work unsupervised while demonstrating leadership skills in a team environment.
Great foresight and problem-solving skills.
Must be honest, courteous, and reliable and maintain a clean, well-groomed appearance.

Work Environment:

Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Supervisory Responsibilities: Yes

Juneau - Food & Beverage

Lodge Naturalist / Groundskeeper Assistant

Summary: The Naturalist and Groundskeeper will interact with groups of up to 140 guests to provide information about the local marine life, plants, and natural history of Southeast Alaska. This position works with the team to provide a quality locally sourced meal and always maintains an impeccably clean lodge for a five-star tour experience for each guest. Requires public speaking ability. A Biology and/or natural history background is helpful. Employees must be 18 years of age. This is a shore-based position.

Essential Duties & Responsibilities:

Always present a professional and friendly attitude.
Provide information for guests and answer questions regarding the marine tide pools, local plants, and history of the island.
Move inventory, supplies and garbage between Auke Bay and Orca Point Lodge.
Greet, assist, and direct guests across the dock to and from the island.
Perform groundskeeping duties such as watering plants, scrubbing the deck and maintaining the cleanliness of the tide pool shelter.
Assist in gathering and collecting marine animals from the island shores for the marine tide pool.
Assist in monitoring the animals and regularly cleaning the tide pool.
Work as a team with Lodge Service crew members to provide excellent guest service.
Assist other crew in areas such as food prep, bar, retail and maintaining lodge appearance, cleanliness, sanitation, and safety.
Be in continual compliance with food health and safety regulations and guidelines.
Enhance experience for guests by answering guest questions and assisting guests with specific problems/requests.
Perform other duties as assigned under supervision of the Manager.

Minimum Qualifications:

Must be at least 18 years of age.
Prefer experience or background in Biology and/or Natural History.
Must be able to develop tour narrative.
Public speaking experience very helpful. Must be able to effectively communicate with large groups.
Must be able to maintain a professional attitude toward guests and coworkers.
Must have current certifications for Alaska Training for Alcohol Professionals (TAP), Alaska Food Handlers and CPR/First Aid.
Must be comfortable working outside for extended periods of time in all types of weather.
Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).

Traits and Characteristics:

Must be able to greet and interact with guests in a friendly and personable manner.
Must be able to work as a team with other crew members to provide a quality experience for guests.
Must be clean, well groomed, courteous, honest, punctual and most important, reliable.

Work Environment:

Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Juneau - Food & Beverage

Server

$12.00 / hour

Summary: Located on a remote island in Southeast Alaska, Orca Point Lodge offers an exceptional tour experience. Our lodge offers a locally sourced meal to guests who arrive on our whale-watch tour vessels and small cruise ships. Each morning, our dedicated crew members gather inventory and supplies at Auke Bay before being transported by vessel to the island, returning each evening. At Orca Point Lodge, our team is committed to providing top-notch hospitality and delectable meals that surpass expectations. With utmost attention to detail, our staff ensures that the lodge and dining room are pristine for every guest's enjoyment. Fast and efficient service is vital in creating a memorable experience. We believe in delivering true Alaskan hospitality, where every aspect is meticulously tailored to create unforgettable moments. Employees must be 18 years of age, with preference given to 21+ (alcohol service). This position is both shore-based and at Orca Point Lodge.

Essential Duties & Responsibilities:

Maintain a clean appearance and uphold positive cultural standards.
Serve food and drinks to guests with high levels of hospitality.
Enhance experience for guests by answering questions and assisting guests with specific problems/requests.
Memorize and be able to describe the food being served to answer questions accordingly.
Set up the lodge dining room for each tour.
Set up the food stations accurately in a clean, organized manner before and after all services.
Wash and sanitize tables, vacuum carpet, polish all utensils, wash windows, and clean restrooms between tours and at the end of each tour day.
Stalk and maintain retail shop.
Transfer inventory, food, supplies, and waste materials from the Auke Bay storage facility to Orca Point Lodge, and vice versa.
Assist other crew in areas such as food prep, bar, retail, and maintaining lodge appearance.
Be in continual compliance with food health and safety regulations and guidelines.
Effectively communicate with team members and leaders.
Perform other duties as assigned under the supervision of the Manager.

Minimum Qualifications:

Must be at least 18 years of age.
Prefer experience in food service.
Public speaking experience helpful.
Must be able to maintain a professional attitude toward guests and coworkers.
Must be able to greet and interact with guests in a friendly and personable manner.
Must be able to work as a team with other crew to provide a quality experience for guests.
Must have current certifications for Alaska Training for Alcohol Professionals (TAP), Alaska Food Handlers, and CPR/First Aid.
Must be drug-free (Allen Marine tests for cause).

Traits and Characteristics:

Professional, friendly attitude
Must be clean, well-groomed, courteous, honest, punctual, and most important, reliable.
Team player
Ability to keep a cool head in stressful situations

Work Environment:

Ability to work a flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Juneau - Food & Beverage

Sous Chef

$17.00 - $20.00 / hour

Summary: At Allen Marine, we offer several avenues of food service to our guests, aboard the vessels, grab-n-go, and at the lodges. For example, Alaskan culinary experience, lunch boxes, and pastries aboard the vessel and Orca Point Lodge. As a Sous Chef, you are responsible for leading the transport, inventory, safety, and sanitization of all food production, this will be at the direction of the Executive Chef. Our focus is to provide a quality, locally sourced meal while maintaining an impeccably clean operation for a five-star tour experience for each guest. Employees must be 18 years of age. This position is both shoreside and lodge-based.

Essential Duties & Responsibilities:

Maintain a clean appearance and uphold positive cultural standards.
Work at the direction of the Executive Chef and Food and Beverage management team.
Supervision of food production, inventory, storage, and sanitation processes.
Oversee record keeping, control logs, auditing, and management of food cost.
Ensure all food and beverage products are being prepared and plated based on company recipes and standards.
Supervise staff in food storage temperature logs and proper labeling practices.
Support proper HACCP protocols: clean and sanitize work areas and equipment.
Be in continual compliance with food health and safety regulations and guidelines.
Supervise other crew in areas such as food prep, bar, retail, lodge service, and maintaining lodge appearance, cleanliness, sanitation, and safety.
Enhance experience for guests by answering questions and assisting guests with specific problems/requests.
Help in the preparation and design of all food and drinks menus.
Produce high quality meals and assist with recipe creation.
Effectively provide feedback and take feedback and lead your team assertively and respectfully.
Ensure that the kitchen operates in a timely fashion that meet our standards.
Fill in for the Executive Chef in planning and directing food and beverage preparation when necessary.
Mentor and train kitchen staff, establish working schedule, and assess staff’s performance.
Order supplies to stock inventory appropriately
Maintain a positive and professional approach with coworkers and guests.
Perform other duties as assigned under the supervision of the Manager.

Minimum Qualifications:

Must be at least 18 years of age.
1-2 years of experience in a commercial kitchen.
Have ServSafe Certification
Public speaking experience helpful.
Must be able and willing to prepare recipes precisely as directed.
Must be able and willing to prepare the same exact menu, with consistent quality and precision.
Proficient in knife skills.
Proficient in leadership and management.
Administrative skills are preferred.
Must have current certifications for Alaska Training for Alcohol Professionals (TAP), Alaska Food Handlers and CPR/First Aid.
Drug testing for cause
Must be clean, well groomed, courteous, honest, punctual, and most important, reliable.

Traits and Characteristics:

Present a professional attitude at all times on duty.
Must be able to greet and interact with guests in a friendly and personable manner.
Must be able to work as a team with other crew to provide a quality experience for guests.

Work Environment:

Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Juneau - Shore Support

Administrative Assistant - Accounting

$16.00 - $20.00 / hour

This position is full-time seasonal. Under the supervision of the Office Manager and at the direction of the Administrative Coordinator the assistant provides administrative support to the sales, retail, and operation managers in a fast-paced Alaska tour operation. This position is shore-based.

Qualifications & Experience

Availability to work entire season without interruption and be available to attend the 40-hour pre-season training program is preferred.
Previous office or customer service experience a must; and previous experience in the visitor industry and/or a related industry preferred.
Must be able to demonstrate accurate and efficient computer skills in Microsoft Word, Excel, and Outlook
Bookkeeping and money counting experience is a plus.
Job requires a strong multi-tasker with highly developed communication & organizational skills.
Must be able to maintain a positive attitude in a high stress & fast paced work environment.
Must have the ability to work independently & in a team-oriented environment.
Must be able to be present at the assigned work area for the duration of your shift.
Minimum 2 years U.S. driving experience with a current valid driver’s license and acceptable driving record.
Must be willing to drive a 10-12 passenger shuttle van to run errands and periodically drive guests from downtown Juneau to our dock in Auke Bay.
Must be able to lift and move objects up to 50lbs. as required.
Must be drug free (Coast Guard pre-employment and random drug testing is required).
Repetitive - Minimum 2 years U.S. driving experience with a current valid driver’s license.

Duties & Responsibilities

Reset 15-20 boat tills and run deposits to bank daily.
Create and maintain daily sales reports for submission to A/R.
Assist with Clover (POS) training/support for company retail program
Answer all email inquiries professionally and with accurate grammar.
Answer office toll-free information line with proper telephone etiquette; must sound professional, credible, pleasant, and sincere.
Assist with documentation of new employees.
Assist with expense reports as requested
Create pre-season employment training and support materials.
Provide additional support to reservation team by answering phones and assisting with guest shuttles when needed.
Maintain confidential and sensitive files.
Ensure office equipment is in working order. Trouble shoot equipment problems and schedule service calls for equipment, as needed.
Follow current office filing system and maintain a clean, organized office.
Provide clerical support to managers as needed.
Periodically running various errands such as going to the post office, and refilling gas tanks.
Assist in the daily responsibility of maintaining and cleaning the office and shuttle vehicles.
Maintain a positive work environment for employees.
Project professional and polished image. All crew members are required to purchase and wear uniform clothing pieces.

Pay
Dependent on experience and skill level. Limited benefits. Preference will be given to candidates who commit to working through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Juneau - Shore Support

Administrative Coordinator

$18.00 - $25.00 / hour

Summary: This position is full-time seasonal. Under the supervision of the Office Manager, the Admin Coordinator manages a multitude of projects while providing administrative support to Company Managers in a fast-paced Alaska tour operation.

Essential Duties & Responsibilities:

Coordinate independent visitor tour sales including:
Answer office toll-free information line with proper telephone etiquette; must sound professional, credible, pleasant, and sincere.
Process advance ticket sales and create periodic sales reports for submission to A/R
Distribute passenger manifests for boat crews
Coordinate ticket sales for local vendor contacts
Dispatch and/or drive guest shuttles
Answer all email inquiries professionally and with accurate grammar.
Track A/P receipts, and petty cash fund
Provide Clover (POS) training/support for company retail program
Process pre-employment paperwork for new employees; print/distribute training manuals and supplemental documents
Receive uniforms, organize inventory, and issue to new employees
Manage crew travel benefit to issue per diem payments
Manage employee comp benefit program for company tours and other local excursions
Ensure office equipment is in working order; trouble shoot equipment problems & schedule service calls for equipment, as needed. Maintain office supplies for division.
Process daily mail needs.
Maintain confidential and sensitive files.
Follow current office filing system and maintain a clean, organized office.
Maintain a positive work environment for employees.
Project professional and polished image. All crew members are required to purchase and wear uniform clothing pieces.
Provide additional clerical support to managers as needed and all other duties as necessary
Periodically running various errands such as going to the post office, bank, and refilling gas tanks.
Maintain a positive work environment for employees.

Minimum Qualifications:

Previous office or customer service experience a must; and previous experience in the visitor industry and/or a related industry preferred.
Must be able to demonstrate accurate and efficient computer skills in Microsoft Word, Excel, Outlook and Quickbooks.
Must be able to handle extremely confidential & sensitive information.
Must be available to work entire season without interruption and be available to attend the 40 hour pre-season training program.
Must be able to be present at the assigned work area for the duration of your shift.
Must have a valid driver’s license with an acceptable driving record.
Must be willing and able to drive a 10-15 passenger shuttle van to run errands and drive guests from downtown Juneau to our dock in Auke Bay.
Must be drug free (Coast Guard pre-employment and random drug testing is required).

Traits and Characteristics:

Ability to maintain positive attitude in high stress & fast paced environment
Must have the ability to work independently & in a team-oriented environment.
Job requires a strong multi-tasker with highly developed communication & organizational skills.
Strong record of being organized, dependable and punctual

Work Environment:

Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Supervisory Responsibilities: Yes

Who:

Administrative Assistant – Reservations
Administrative Assistant - Shuttle

Juneau - Shore Support

Diesel Mechanic

$26.00 / hour

Summary: Mechanic performs skilled work in the maintenance and repair of marine engines, marine machinery, and related equipment. The objective is to effectively diagnose engine problems in a timely manner and coordinate repairs with the company engineering staff. The Mechanic will be directly responsible for performing repairs and engine overhauls in accordance with technical manuals and company policies. This is a non-supervisory role but will have the help of Mechanic’s Assistants. Reports to Port Engineer.

Essential Duties & Responsibilities:

Performs major and specialized mechanical overhaul and repair work on gasoline and marine diesel engines, outboard motors, and related marine equipment and systems using schematic charts and technical manuals.
Tests marine engines and equipment to determine need for repairs or adjustments.
Repairs and maintains hydraulic equipment and valves.
Operates hand and power tools associated with marine engine and equipment repair.
Recommends the purchasing of parts and supplies.
Assist Inventory Specialist with maintaining inventory parts for engines and auxiliary systems on each vessel (i.e., pumps, starters, belts, impellers, filters, gaskets, etc.).
Be on site during shift to advise deckhands and to assist the Port Engineer with resolving mechanical issues; be available at initial startups in case a system requires troubleshooting prior to tour.
Provide verbal assistance via phone or radio as needed.
Supervise Oiler(s), perform required maintenance on prescribed schedule; be available to assist with all maintenance, oil/fuel filter changes on vessels, including greasing. changing zincs, and taking oil samples.
Assist with the maintenance of company vehicles, trucks, forklifts etc.
Maintain accurate log of all work completed on work orders and by posting in Slack.
Ride along on an occasional tour in an effort to monitor vessel systems while underway by conducting extensive checks of engine and jet room spaces throughout course of trip.
Fill in, as needed, aboard vessels as deckhand/engineer and function as an effective member of the crew conducting engine room checks, maintaining passenger safety and performing customer service.
Keep the facility neat and well organized.
Other duties as prescribed by the Port Engineer and Operations Manager.

Minimum Qualifications:

Possess a minimum of two years of diesel mechanic experience
Direct experience with marine diesel engines is preferred
Fabrication and welding experience are preferred
Must demonstrate analytical skills and aptitude for problem solving
Good manual dexterity, must have excellent hand-eye coordination and be physically fit.

Traits and Characteristics:

Self-directed, organized and able to train new mechanics
Excellent written, verbal and interpersonal communication skills.
Must have strong attention to detail
Must demonstrate a safety mindset
Must be a team player

Work Environment:

Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 50 pounds. Must be able to bend, twist and work in confined spaces.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Position Reports to Port Engineer

Juneau - Shore Support

HR Coordinator YEAR-ROUND POSITION in Juneau, AK!

Summary:

The Human Resource Coordinator oversees daily operations of the HR department, managing tasks such as employee onboarding, administrative functions, and enforcement of company policies. This role encompasses both administrative and strategic duties to contribute to workforce engagement initiatives.

Essential Duties & Responsibilities:

• Develop and execute personnel procedures, policies, and SOPs, offering guidance for business operations.

• Contribute to the development of HR objectives and systems, creating metrics, queries, and standard reports for ongoing company needs.

• Propose new procedures and policies to enhance HR department efficiency and overall organizational effectiveness.

• Ensure legal compliance with HR state and federal regulations, employment laws, updating policies and procedures as necessary.

• Safeguard confidential and sensitive information with the utmost trust and discretion.

• Implement HR programs, providing services such as talent acquisition, staffing, employment processing, training, development, records management, succession planning, employee relations, and retention.

• Facilitate new hire onboarding, coordinating with cross-functional departments for a seamless first-day experience.

• Support onboarding, new hire orientation, and exit interviews, managing HR information systems data for accuracy and compliance.

• Assist in the communication, interpretation, and maintenance of the employee handbook, employee directory, and organizational chart.

•Assist the Housing Coordinator and Talent Acquisition team as needed.

• Handle special HR projects as assigned.

Minimum Qualifications:

• Bachelor’s Degree in Human Resources, Business, or related field OR 3-5 years of HR experience.

• Committed to delivering excellent customer service and fostering a diverse, equitable, and inclusive work environment.

Preferred Qualifications:

• Broad technical knowledge of HR functions and processes, with prior experience in the tour or maritime industry.

• Possess a valid Driver’s License.

Traits and Characteristics:

• Demonstrated ability to work independently and show leadership skills within a team.

• Adaptable to learning new skills and knowledge.

• Comfortable with changes in a progressive work environment.

• Strong communication skills and a team-player attitude.

• Excellent foresight and problem-solving abilities.

• Honest, courteous, and reliable with a professional appearance.

• Positive, personable, and professional demeanor.

• Strong commitment to safety.

• Exceptional conflict resolution skills and ability to work within a diverse workforce.

• Proven record of organizational skills, dependability, and punctuality.

Work Environment:

• Flexibility to work a schedule that may include weekends and holidays.

• Adherence to Allen Marine, Inc., & Affiliated Companies United States Coast Guard Consortium Drug & Alcohol Policies & Procedures.

Physical Demands:

The physical demands include walking short distances and/or driving a vehicle, with the ability to deliver and pick up materials. Work is primarily conducted in an office environment, requiring proficiency with standard office equipment.

Juneau - Shore Support

Lead Tour Representative

Summary: Reporting to Sales & Service Manager. This position is responsible for directing cruise ship guests booked on Allen Marine excursions to assigned motorcoaches and/or designated waiting areas. to ensure our tours depart and arrive in a timely fashion, and according to the quality and customer service standards set by Allen Marine and the cruise lines This is a shore-based position in Downtown Juneau, Alaska.

Essential Duties & Responsibilities:

Must excel in all Tour Representative duties & responsibilities.
Assist the Sales & Service Manager in responding to e-mails as needed.
Assist the Sales & Service Manager in initial training of Tour Representatives and remedial training, and recurrent training throughout the season.
Respond and reconcile invoices as needed.
Must present a professional and friendly attitude on duty and be able to answer a variety of questions about Allen Marine Tours, Juneau and Southeast Alaska.
Act as company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers’ special needs are met.
Direct, assist, and organize passenger movement between cruise ship and tour coaches.
Collect tickets/vouchers as passengers board motor coaches.
Communicate effectively with other Allen Marine employees via company radios.
Conduct settlement transactions with cruise line representatives.
Maintain periodic reports of passenger counts and daily sales.
Other duties as needed, or assigned, by Sales & Service Manager.

Minimum Qualifications:

Prefer experience in the tourism/visitor industry.
Present a professional and friendly attitude while working in a sometimes fast paced environment.
Must be able to stand for long periods of time and walk up to 3 miles per day.
Must be clean, well groomed, courteous, honest, punctual, and most important, reliable.
Must feel comfortable approaching and speaking to people you don’t know.
Must feel comfortable directing and speaking to large crowds.
Ability to prioritize and handle various time-sensitive tasks while maintaining a great attention to detail.
Ability to solve unique spontaneous problems regularly and make decisions quickly and confidently both as an individual and as a team.
Ability to generate a multitude of co-operative relationships with co-workers as well as representatives of other companies involved with AMT.
Must be drug free (pre-employment screening and enrollment in random drug testing program is mandatory).

Traits and Characteristics:

Friendly, personable
Organized, efficient
Works well in a team or individually
Able to keep a calm and collected demeanor in stressful situations
Likes to connect with new people from all over the world on a daily basis
Can form lasting relationships with tour partners and other vendors
Must be able to complete tasks with minimal supervision & have basic math skills.
Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
Project professional and polished image.

Work Environment:

Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Supervisory Responsibilities: Yes

Juneau - Shore Support

Mechanics Assistant

Summary: Under the direction of the Port Engineer, this position is responsible for assisting mechanics with repairs and performing regularly scheduled lubrication and maintenance duties on our fleet of vessels.

Essential Duties & Responsibilities:

Perform main engine and generator oil changes.
Do required preventative maintenance on vessels.
Work safely in a fast-paced environment and follow all safety policies.
Assist in monitoring of maintenance inventory (i.e. spare parts, lube oil and fuel level, filters, tools, etc.).
Communicate problems to Captain and Port Engineer or Port Captain.
Assist vessel crew and Mechanics with engine and vessel repairs.
Provide facility and vehicle maintenance as directed.
Assist with shipping and receiving of inventory.
Routine facility maintenance as directed.
Keep vessels, dock and shop areas clean and free from hazards to maintain a safe working environment.
Be flexible and prioritize daily work activities and keep busy.
Provide relief deckhand duties onboard vessels.

Minimum Qualifications:

Some travel may be required.
Be comfortable working around diesel engines.
Possess mechanical aptitude, experience and knowledge a plus.
Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).

Traits and Characteristics:

Be able to work unsupervised, as well as follow specific directions.
Be able to communicate effectively with fellow employees.
Team player
Willing and excited to learn new skills

Work Environment:

Ability to work flexible schedule to include weekends and holidays. Work takes place in small enclosed spaces. Work can be loud, dirty and physically demanding.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Juneau - Shore Support

Operations Specialist

$18.00 / hour

Summary: Oversee and coordinate via radio and phones the movement of vessels, motorcoaches, other vehicles and passengers to and from Allen Marine's private dock facility at Auke Bay. Monitor updates to passenger counts and modify vessel tour schedules as needed. Make changes to crew schedules and assign relief crew as needed. Meet and greet passengers as they arrive at facility and direct their safe movement between coaches and vessels. This is a shore-based position.

Essential Duties & Responsibilities:

Devise and implement creative procedures that enable safe and efficient operation of a high-volume whale watching tour company on a facility where space is at an ever-increasing premium.
Function as communication liaison between many key positions within AMT.
Monitor on site traffic and activity in accordance with Maritime Security procedures.
Act as point of contact for Motorcoach companies as well as for caterers and other tour operators.
Act as sole point of contact for all complimentary, community outreach, and charity generated passengers.
Develop knowledge of standard radio and telephone communications equipment along with standard broadcasting procedures and rules, and skill in operation of VHF and UHF radio equipment.
Develop operating knowledge of FCC laws, regulations, procedures and practices applicable to basic radio-telephone operation.
Enforce operational procedures and methods used in operation of Allen Marine Tours.
Become familiar with basic maritime terminology and procedures.

Minimum Qualifications:

Ability to accomplish tasks in a controlled, effective and professional manner while working for extended duration under high levels of stress.
Ability to prioritize and handle numerous and various time-sensitive tasks while maintaining a great attention to detail.
Ability to solve unique spontaneous problems regularly and make high-impact decisions quickly and confidently.
Ability to generate a multitude of co-operative relationships with co-workers as well as representatives of other companies involved with AMT.
Proficiency with Windows based computer systems including word processing, spreadsheet and electronic mail applications.
Knowledge of modern office practices and procedures, proper English usage, diction, grammar, spelling, punctuation, and demonstrated proficiency, alphabetic, chronological and numeric filing systems, techniques.
Must be drug free (pre-employment screening and enrollment in random drug testing program is company policy).
Prefer experience with handheld and base-set radios

Traits and Characteristics:

Self-Starter
Works well under pressure
An eye for safety and efficiency in systems
Proven track record of organization
Team player

Work Environment:

Ability to work flexible schedule to include weekends and holidays. Days off will be scheduled, but must be flexible to changing tour demands.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for long periods and be comfortable working in both indoor and outdoor environments in all types of weather. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Juneau - Shore Support

Senior Sales Representative

$20.00 / hour

Summary: Under the supervision of the Sales & Service Manager, this position works directly with cruise line shore excursion staff, motor coach dispatchers and driver/guides, tour partners, and other dock personnel to ensure our tours depart and arrive in a timely fashion, and according to the quality and customer service standards set by Allen Marine and the cruise lines. This is a shore based position.

Essential Duties & Responsibilities:

Act as a direct point of contact for shore excursion staff, motor coach companies as well as for caterers and other tour operators.
Must excel in all Tour Representative duties & responsibilities.
Assist the Sales & Service Manager in supervising a team of 12 - 18
Assist in leading group debriefs and weekly team meetings.
Responsible for providing weekly/monthly schedules to coach companies, and caterers.
Responsible for replying and filing a large amount of emails per day throughout the season.
Assist the Sales & Service Manager in responding to e-mails as needed.
Assist the Sales & Service Manager in initial training of Tour Representatives, and recurrent training throughout the season.
Respond and reconcile invoices as needed.
Assist Charter Coordinator as needed
Other duties as needed, or assigned, by Sales & Service Manager.

Minimum Qualifications:

At least three years’ experience in the tourism/visitor or customer service industry.
Job requires a strong multi-tasker with highly developed communication & organizational skills.
Must be able to demonstrate accurate and efficient computer skills in Microsoft Word, Excel, and Outlook.
Requires a valid driver’s license and good driving record.
Ability to solve unique spontaneous problems regularly and make decisions quickly and accurately both as an individual and as a team.
Must have basic math skills.
Must be drug free (pre-employment screening and enrollment in random drug testing program is company policy).

Traits and Characteristics:

Must be able to complete tasks with minimal supervision
Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
Ability to prioritize and handle numerous and various time-sensitive tasks while maintaining a great attention to detail.
Must be able to continuously present a professional & friendly attitude while working for extended periods of time as well as in high-stress situations.

Work Environment:

Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Must be able to stand for long periods of time and walk up to 3 miles per day.

Supervisory Responsibilities: Yes

Who: Tour Representatives

Juneau - Shore Support

Shuttle & Guest Service

$16.00 - $20.00 / hour

Summary: Under the supervision of the Office Manager. Performs a variety of customer service and driving tasks. Drives a 15-passenger van and provides narrated tours. Applies knowledge of the area to provide information to passengers. This is a shore-side position.

Essential Duties & Responsibilities:

Safely and responsibly drive company vehicles to and from local locations.
Must arrive at work on time every day as scheduled and maintain attention to time constraints. This is crucial for our back to back shuttle schedule.
While driving guests, must provide tour-style narration and answer questions regarding Juneau, Southeast Alaska, and Allen Marine Tours.
Maintain cleanliness of all guest and company vehicles, vacuum, detailing, and washing etc.
Fill up gas tanks when necessary.
Other duties included as assigned by the management staff.

Minimum Qualifications:

Minimum 5 years U.S. driving experience with a current valid driver’s license (Does not have to be an Alaska State Driver’s License) and proof of a good driving record for past 3 years.
Must have good command of the English language and engage in friendly guest service and etiquette.
Quantitative skills require the ability to perform simple arithmetic.
Solid teamwork skills with the ability to work long hours with others and take direction.
Must be drug free (pre-employment screening and enrollment in random drug testing program.)

Preferred Qualifications:

6 months to 1-year experience in a similar role.
Experience in the travel, tourism, hospitality, transportation or outdoor recreation industries.

Traits and Characteristics:

Exceptional organizational skills and ability to multi-task efficiently.
Friendly, positive, excited about work and Alaska
Team-player
Ability to work independently with minimal supervision
Personable
Able to approach and engage with strangers

Work Environment:

Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Able to stand for long periods of time and walk up to 3 miles per day. Able to drive for long periods of time.

Juneau - Shore Support

Supply Team Member and Shuttle Driver

Under the supervision of the Operations Manager and Supply Coordinator. This position is responsible for receiving shipments, distributing products to appropriate vessels, organizing, and storming supply items and driving company shuttles. This is a shore-side position.

Duties/Responsibilities

Safely and responsibly drive company vehicles to and from local locations.
Must arrive to work on time every day as scheduled, this is crucial for our shuttle schedule.
Answer questions while driving guests regarding Juneau, Southeast Alaska, and Allen Marine Tours.
Maintain procedural systems in place for the distribution of product and supplies to vessel and crew.
Maintain clean and orderly storage facilities. Mop the storage floors, face the warehouse shelves, maintain product availability to employees.
Maintain cleanliness of all guest and company vehicles, vacuum, detailing, and washing etc.
Fill up gas tanks when necessary.
Maintain cleanliness and re-stock all shared facilities such as office space and restrooms.
Provide onsite recycling organization. Coordinate with team members to set a schedule for bringing recycling to CBJ recycling center as needed.
Regular propane tank fill ups for our facility on Colt Island, Orca Point Lodge
All other duties included as assigned by the management staff.

Qualifications & Experience

6 months to 1-year experience in a similar role.
Minimum 5 years U.S. driving experience with a current valid driver’s license (Does not have to be an Alaska State Driver’s License) and proof of a good driving record for past 3 years.
Must have good command of the English language and engage in friendly guest service and etiquette.
Quantitative skills require the ability to perform simple arithmetic.
Solid teamwork skills with the ability to work long hours with others and take direction.
Exceptional organizational skills and ability to multi-task efficiently.
Must be able to lift a minimum of 50 pounds.
Must be well groomed and presentable as adhering to the Allen Marine Tours Appearance Standards.
Must be able to stand for long periods of time and walk up to 3 miles per day.
Must be drug free (pre-employment screening and enrollment in random drug testing program.)

Pay

DOE. Limited benefits. This is a full-time seasonal position from mid-April to October. Preference will be given to candidates who can work the entire season without interruption. A bonus will be paid to employees who complete their contract in good standing.

Juneau - Shore Support

Tour Representative

$16.00 / hour

Summary: Reporting to Senior Sales Representative and Sales Manager. This position is responsible for directing cruise ship guests booked on Allen Marine excursions to assigned motorcoaches and/or designated waiting areas. This is a shore-based position in Downtown Juneau, Alaska.

Essential Duties & Responsibilities:

Must present a professional and friendly attitude on duty and be able to answer a variety of questions about Allen Marine Tours, Juneau and Southeast Alaska.
Act as company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staffs to ensure passengers’ special needs are met.
Direct, assist, and organize passenger movement between cruise ship and tour coaches.
Collect tickets/vouchers as passengers board motor coaches.
Communicate effectively with other Allen Marine employees via company radios.
Conduct settlement transactions with cruise line representatives.
Maintain periodic reports of passenger counts and daily sales.
Other duties as assigned.

Minimum Qualifications:

Present a professional and friendly attitude while working in a sometimes fast paced environment.
Must be able to stand for long periods of time and walk up to 3 miles per day.
Must be clean, well groomed, courteous, honest, punctual, and most important, reliable.
Must feel comfortable approaching and speaking to people you don’t know.
Must feel comfortable directing and speaking to large crowds.
Ability to prioritize and handle various time-sensitive tasks while maintaining a great attention to detail.
Ability to solve unique spontaneous problems regularly and make decisions quickly and confidently both as an individual and as a team.
Ability to generate a multitude of co-operative relationships with co-workers as well as representatives of other companies involved with AMT.
Project professional and polished image.

Desired Qualifications:

Experience in the tourism/visitor industry.
Experience using a two-way radio.
Able to pass a drug test
Valid driver’s license

Work Environment:

Ability to work flexible schedule to include weekends and holidays. Must be able to work varied shift hours, including weekends and holidays as well as long, early, and late shifts.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Must be able to walk up to 3 miles in a day and must feel comfortable working outdoors in all types of weather.

Juneau - Vessel Crew

Captain

$28.00 / hour + tips

Summary: Requires a USCG master's license (100 ton minimum) and an FCC marine radio operator's permit. Prior experience in the marine tourism industry and particularly on passenger vessels is desirable. Preference is given to applicants with knowledge of diesel mechanics, waterjet propulsion, and electrical systems. Must be able to build team and maintain crew moral to provide a quality experience for our guests.

Essential Duties & Responsibilities:

Conduct tours as directed according to descriptions in sales literature and procedures in policy manual. Supervise all aspects of tour delivery and tour quality.
Manage and direct crew members in the execution of all their job responsibilities; build a productive and efficient team; maintain high morale over course of season.
Supervise and assist in daily maintenance: cleaning, sewage and fuel pumping, restocking. Coordinate and assist with routine maintenance; painting, changing oil, etc.
Communicate with Port Engineer to identify problems and expedite repairs; assist with repairs, as needed.
Supervise passenger boarding, safety orientation/demonstration, emergency response and crowd control.
Plan and execute emergency drills, equipment checks and safety meetings in accordance with U.S. Coast Guard regulations and AMT policy.
Maintain all navigational equipment in good working order; keep logs and ship/company documents, as directed. Provide daily operations report to office.

Minimum Qualifications:

Experience on passenger vessels and/or experience operating vessels in Southeast Alaska required. Required minimum 100-ton license.
Mechanical aptitude, engine room experience preferred. Diesel mechanics or electrical/electronics background helpful.
Must have ability to speak on P.A. system, and to provide commentary.
Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
Must have ability to conduct USCG drills

Traits and Characteristics:

Must have ability to build effective team and skills required to resolve crew conflicts in order to provide quality experience for customers.
Must be clean, well groomed, courteous, honest, and most important, reliable.
Must have a sharp eye for safety
Record of being organized and prompt
Aptitude for leadership

Work Environment: Ability to work flexible schedule to include weekends and holidays.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Supervisory Responsibilities: Yes

Who: Crew including Guest Service, Deckhands and Naturalists

Juneau - Vessel Crew

Deckhand

$17.00 / hour + tips

Summary: Requires basic seamanship skills. Mechanical aptitude and some experience with diesel engines preferred. Assist Captain to monitor vessel systems and troubleshoot problems. Interact with passengers and perform customer service duties. Provide for passenger safety while underway and maintain impeccably clean vessel at all times. Must be able to work as a team member and be comfortable interacting with guests.

Essential Duties & Responsibilities:

Check all engine/jet fluids upon arriving on vessel each morning, bring all equipment online, log all entries and report any problems to Captain.
Assist with passenger boarding, safety orientation/demonstration, emergency response and crowd control.
Vessel duties include line handing, assist with docking / undocking of the vessel and mooring with cruise ships as requested by vessel captain.
Complete routine engine room checks underway, making minor mechanical repairs and adjustments as necessary, and assisting crew members to ensure that passengers receive optimum tour quality and premium customer service.
Assist Captain in wheelhouse with navigating and/or wildlife sighting as directed.
Maintain vessel appearance, with regards to cleanliness and safety, in engine and jet rooms, in voids and on decks. Assist other crew with cabin, galley and heads.
Under direction of Captain, complete all routine vessel maintenance on a daily basis. This will include, but not be limited to: cleaning, sanitation pumping, restocking and refueling.
Assist Captain to perform required safety checks of all essential equipment on a weekly basis. Maintain current and accurate logs.
Work with Port Engineer to complete all mandatory vessel maintenance on a monthly basis, including but not limited to oil/filter changes, zinc/belt replacement, etc.
Identify problems, inform Port Engineer and assist in performing needed repairs.
Perform other duties under supervision of Captain.

Minimum Qualifications:

Prefer experience on passenger carrying vessels.
Mechanical aptitude, engine room experience preferred. Diesel
mechanics or electrical/electronics background helpful.
Must be able to work as a team with other crew to provide quality experience for customers, including answering questions and providing commentary.
Must be drug free (pre-employment screening and enrollment
in random drug testing program is Coast Guard required).
Must be able to work varied shift hours, including weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.
Must be clean, well groomed, courteous, honest, and most important, reliable.

Traits and Characteristics:

Friendly and customer-focused
Strong commitment to safety
Organized and mechanically inclined

Work Environment: Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Required to stand for long periods of time on steel decks with constant movement, noise and vibration.

Juneau - Vessel Crew

Guest Service Crew Member

$14.00 / hour + tips

Summary: Interact with passengers by answering questions and helping with specific requests. Operate galley and gift shop which includes food preparation, snack service, retail presentations and the sale of local retail products. Maintain impeccably clean vessel at all times. Must be able to work as a team member and be comfortable interacting with guests.

Essential Duties & Responsibilities:

Present a professional and friendly attitude while on duty.
Direct and assist passenger movement on and about the vessel.
Participate in passenger safety orientation and maintain safe conditions underway.
Help operate galley, bar and commissary, including preparation & distribution of snacks, sales, stocking, inventory order lists and related paperwork.
Routine maintenance including, but not limited to: cleaning, sanitation, restocking consumables in cabin area and heads; making note of needed equipment repairs.
Enhance the cruise experience for passengers, including answering questions and helping passengers with specific problems/requests.
Other duties, as needed.

Minimum Qualifications:

Previous retail experience preferred.
Previous experience on passenger carrying vessels preferred
Must be able to make change, keep records and maintain a professional, friendly attitude toward customers.
Certifications required prior to first day of employment include CPR / FA certification, and Alaska Food Handlers card. Employees 21+ must obtain TAPS certification to serve alcohol.
Public speaking experience very helpful. Must be able to effectively communicate with up to 150 passengers on a p.a. system.
Must be able to work as a team with other employees to present coordinated narration and provide a quality experience for customers.
Must be drug free (pre-employment screening and enrollment in random drug testing program is required).

Traits and Characteristics:

Must be clean, well groomed, courteous, honest, and most important, reliable.
Friendly and outgoing, excited to meet new people from all over the world every day
A sharp eye for safety
Must enjoy work with a team, but must also be self-directed and a self-starter

Work Environment:

Ability to work flexible schedule to include weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Must be able to stand for long periods of time and work in a loud, vibrating, and moving environment around large groups of people.

Juneau - Vessel Crew

Naturalist

$16.00 / hour + tips

Summary: Requires public speaking ability and experience using PA systems. Develop tour narrative and conduct natural history presentations for groups of up to 150 passengers. Assist passengers boarding & disembarking; provide safety and emergency orientation; and work as a team member to distribute snacks and always maintain impeccably clean vessel. Biology and natural history background helpful.

Essential Duties & Responsibilities:

Develop tour narrative plan with duty captain for each voyage, factoring time constraints, weather, recent sightings, tide, season, etc.
Direct passengers boarding and disembarking, and during an emergency. Conduct safety and emergency orientation.
Work with Guest Services crew members to provide commentary and personal interaction/service with up to 150 passengers on tour.
Assist Guest Services crew members in the galley as needed. Including, but not limited to, distribution of snacks and food items as well as beverages. Employees 21+ are required to obtain TAPS certification to serve alcohol.
Vessel duties include line handing, assist with docking / undocking of the vessel and mooring with cruise ships as requested by vessel captain.
Assist other crew in maintaining vessel appearance, cleanliness, sanitation, and safety.
Perform other duties under supervision of Captain.

Minimum Qualifications:

Prior experience working on passenger carrying vessels preferred.
Certifications required prior to first day of employment include CPR / FA certification, and Alaska Food Handlers card. Employees 21+ must obtain TAPS certification to serve alcohol.
Public speaking experience very helpful. Must be able to effectively
communicate with up to 150 passengers on a P.A. system.
Biology and/or natural resource background helpful. Must be able to learn and retain pertinent background material provided on board, for presentation to passengers.
Must be able to work as a team with other crew to present coordinated narration and a quality experience for customers.
Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).

Traits and Characteristics:

Must be clean, well groomed, courteous, honest, and most important, reliable.
Must enjoy meeting new people from all over the world on a daily basis
Must be upbeat, and flexible – able to “roll with the punches”
Must be a team player
Must be creative and able to develop a tour narrative that speaks to glaciology, wildlife, natural and human history and other aspects of Southeast Alaska climate and environment.

Work Environment:

Ability to work flexible schedule to include weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for extended periods of time. Must be able to lift up to 50 pounds.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Ketchikan - Shore Support

Assistant Port Engineer

$24.00 / hour

Summary: Under the supervision of the Port Engineer and the Operations Manager, the Assistant Port Engineer will assist in performing regular maintenance as well as minor to major repairs to a fleet of tour vessels. Many repairs are time critical and require long and varied hours to complete. This seasonal position is critical to the success of Allen Marine’s tour operations.

Essential Duties & Responsibilities:

Perform engine oil changes on a fleet of four tour vessels.
Be able to work unsupervised.
Work safely in a fast-paced environment.
Be able to communicate effectively with a small team of fellow employees.
Assist in monitoring of maintenance inventory (i.e. lube oil, filters, tools, etc.).
Communicate problems to Port Engineer.
Keep dock and shop areas clean, safe, and free from hazards to maintain a safe working environment.
Be flexible in prioritizing daily work activities.
Other duties as assigned.

Minimum Qualifications:

Must possess current Drivers’ license and have record with no recent violations.
Be comfortable working around diesel engines.
Possess experience with mechanic’s tools.
Must be able to work varied shifts, some weekends, and some holidays.
Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
Must be able to work from mid-April to the end of September with little or no interruption.
Prefer marine diesel experience

Traits and Characteristics:

Must be self-motivated and be able to work unsupervised.
Track record of being organized
Excellent critical thinking skills
Effective at prioritizing

Work Environment: Ability to work flexible schedule to include weekends and holidays. And occasionally over night.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Ketchikan - Shore Support

Assistant Supply Coordinator

$16.00 / hour

Summary: This is a seasonal full-time position. Reporting to the Supply Coordinator. This position aids the Supply coordinator in day-to-day operations.

Essential Duties & Responsibilities:

Work closely with the Supply Coordinator to ensure tours have needed supplies.
Maintain clean and orderly on site and remote storage areas.
Act in a professional and pleasant manner in executing responsibilities as a liaison with boat crews.
Follow procedures to efficiently distribute products to various vessels in fleet.
Oversee the cleaning of all vessel laundry (cloths, towels, window diapers, and rags.
Notify Supply Coordinator of low stock items.
Other duties as assigned.
Fill in as guest service as needed.
Fill in as Tour Representative as needed.

Minimum Qualifications:

Previous experience with inventory and purchasing preferred.
Preferred experience in transportation or tourism industry.
Exceptional communication and organization skills
Proficiency in Microsoft Excel, Word, and Outlook
Preferred basic accounting skills
Must have a valid driver’s license
Must acquire a food handler card
Must acquire a Taps / Tips card
Must be able to pass a pre-employment drug screening, and participate in the random drug testing pool

Traits and Characteristics:

Must possess exceptional communication and organization skills; and have the ability to multi-task and remain flexible in a demanding and fast-paced environment.
Honest and dependable
Ability to maintain a positive and calm demeanor in a challenging environment.
Must have the ability to work independently, and in a team-oriented environment

Work Environment: Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Ketchikan - Shore Support

Lodge Manager

$25.00 - $28.00 / hour

Summary: Proven leader who is responsible for the entire operations at our private lodge on Danger Island located near Ketchikan, Alaska. This day lodge is a tour venue that serves an assortment of traditional SE Alaskan dishes while encouraging guests to explore and participate in a variety of activities.

Essential Duties & Responsibilities:

Oversee training, scheduling and supervision of entire staff, including kitchen/bar and gift shop crew, leads for site and grounds.
Create and maintain a Food Safety Management System.
Document all personnel issues and route copies to corporate human resource team.
Monitor quality and efficiency of tour operation and review crew performance on weekly basis, report audits to corporate team.
Conduct daily pre-service and post-service meetings with crew; maintain morale and execute company programs of progressive discipline and problem resolution.
Advise and monitor boat crews as they arrive with guests. Delegate specific duties while crews are onsite at lodge.
Order and manage all provisions and inventory for lodge and arrange for daily transport by vessel.
Arrange daily transport of crew from our 10-Mile facility to Danger Island location by vessel.
Conduct regular inventory of all storage areas both on and off site to ensure adequate supplies of perishable and non-perishable foods; keep areas clean and orderly.
Oversee maintenance of all onsite equipment, including but not limited to propane refrigerators, stoves, grills, etc.
Ensure crew meets and exceeds the standards of True Alaskan Hospitality
Keep all permits and certificates current.
Work closely with Supply Coordinator to organize space and merchandise in the lodge gift shop.
Interact professionally with shore management team, vessel crew members and various vendors.
Develop relationships with the Fin Island and Orca Point Lodge Managers.
Prioritize, identify and coordinate projects to be completed during the winter months.
Prepare work orders and provide updates/reports to corporate.
Aid crew to enhance guest experience, up to and including excellent service recovery when necessary.
Seek and initiate methods to improve profitability at this venue.
Other duties as assigned.

Minimum Qualifications:

Two years’ management experience in restaurant, tourism or hospitality.
Current TAPs, Alaska Certified Food Protection Manager and CPR/First Aid Certifications.
Computer literate – Excel, Microsoft Word and Outlook.
Ability to maintain confidential information.
Must be available to work the entire season.
Valid drivers’ license

Preferred Qualifications

ServeSafe Certification.
Bachelor’s degree in a related field.

Traits and Characteristics:

Ability to work unsupervised.
Able to anticipate operational needs and provide timely solutions.
Proven ability to build and improve teams.
Honest, courteous, and reliable

Work Environment:

Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Ketchikan - Shore Support

Lodge/Island Host/Naturalist

$16.00 - $18.00 / hour

Summary: The Naturalist / Host will interact with groups of up to 60 guests to provide information about the local marine life, plants, and natural history of Southeast Alaska. This position works with the team to provide a quality locally sourced meal and always maintains an impeccably clean lodge for a five-star tour experience for each guest. Requires public speaking ability. A Biology and/or natural history background is preferred. This is a shore-based position.

Essential Duties & Responsibilities:

Present a professional and friendly attitude.
Provide information to guests. Answer questions regarding the marine tide pools, local plants and history of the island.
Move inventory, supplies and garbage between Salmon Landing and Danger Island.
Greet, assist and direct guests across the dock to and from the island.
Perform groundskeeping duties such as setting up and taking down games, scrubbing play equipment and maintaining the cleanliness of the grounds.
Assist in gathering and collecting marine animals from the island shores for the marine tide pool.
Assist in monitoring animals and regularly cleaning the tide pool.
Act as playground attendant as assigned.
Work as a team with Lodge Service crew members to provide excellent guest service.
Assist other crew in areas such as food prep, bar, retail, maintaining lodge appearance, cleanliness, sanitation and safety.
Be in continual compliance with food health and safety regulations and guidelines.
Enhance experience for guests by answering guest questions and assisting guests with specific problems/requests/
Assist Island Manager with supervisory duties as assigned.
Other duties as assigned.

Minimum Qualifications:

Must be 18 years of age or older.
Ability to develop and present a narrative.
Must be able to communicate with large groups.
Have or obtain TAPs card, Alaska Food Handlers Card and CPR/First Aid certification.
Must be drug-free (pre-employment screening and random drug testing required).

Preferred Qualifications

Background in biology and/or natural history.
Public speaking experience.

Traits and Characteristics:

Friendly and personable demeanor.
Ability and excitement about working with a team.
Courteous, honest, punctual and reliable.
Self-directed.

Work Environment:

Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Ketchikan - Shore Support

Sales Representative

$15.00 / hour

Summary: Proven self-starter who is responsible for maximizing independent sales for the Ketchikan division through inventory management and accurate, fast communication. The Sales Representatives is a Jack/Jane of all Trades, maintaining client-tour operator relationships, working closely with the Sales Manager, Senior Sales Representatives, Office Manager, outside vendors and community partners. 18% commission offered on sales.

Essential Duties & Responsibilities:

Engage with customers: Approach and engage with potential guests at the sales booth, creating a friendly and welcoming environment. Answer visitors’ questions, provide information, provide information about tours, and actively listen to inquiries.
Use persuasive sales techniques to encourage customers to purchase tours. Highlight unique features, benefits, and value of each tour package to generate interest and close sales effectively.
Have a good understanding of all available tours, inclusions, and pricing.
Stay up to date with current trends, attractions, and local events to provide accurate and relevant information to guests.
Provide excellent customer service throughout the sales process.
Assist guests in making informed decisions, suggest alternative options, and handle any concerns or complaints promptly and professionally.
Utilize FareHarbor to handle tour reservations, input customer information and process payments. Ensure all necessary documents and receipts are provided to customers.
Handling payments and ensuring accurate guest counts.
Collaborate with other team members such as tour guides, tour reps, and operational staff to ensure smooth coordination of delivery of tours.
Ensure True Alaskan Tours / Allen Marine Tours adheres to all rules and regulations put forward by the visitor center.
Assist in dock dispatch as needed.
Assist in office clerical work as needed.
Other duties as assigned.

Minimum Qualifications:

Basic math skills
Ability to approach and speak to people you don’t know.
Ability to complete tasks with minimal supervision.
Ability to work as a team with other employees.
Proficient in using booking systems, databases, and other relevant software.
Ability to build rapport with customers to create a positive sales experience.
Ability to quickly learn about local attractions, landmarks, and events.
Previous customer service experience.
High School Diploma or equivalent

Preferred Qualifications:

Direct sales experience
Proven sales track record
Prior experience working in tourism/travel industry
Customer relationship management experience

Traits and Characteristics:

Excellent communication and interpersonal skills.
Must be clean, well groomed, courteous, honest, and reliable.
Customer-oriented mindset and a passion for providing excellent customer service.
Project professional and polished image.
Self-motivated and driven
Adaptable and resilient

Work Environment:

Ability to work flexible schedule to include weekends and holidays. Must be comfortable working outdoors in all types of weather.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Must be able to stand for long periods of time and walk up to 3 miles per day.

Ketchikan - Shore Support

Tour Representative

$16.00 / hour

Summary: Under the supervision of the Sales & Service Manager this position works with cruise line shore excursion staff, motor coach dispatchers and driver/guides, vessel crew and other dock personnel to ensure our tours depart and arrive in a timely fashion, and according to the quality and customer service standards set by Allen Marine and the cruise lines. This is a shore-based position in Ketchikan, Alaska.

Essential Duties & Responsibilities:

Must present a professional and friendly attitude and be able to answer a variety of questions about Allen Marine Tours, Ketchikan and Southeast Alaska.
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staffs to ensure passengers’ special needs are met.
Direct and assist passenger movement between cruise ship and tour embarkation.
Collect tickets/vouchers as passengers board vessels and motor coaches.
Effectively communicate with other Allen Marine employees via company radios.
Conduct settlement transactions with cruise line representatives.
Assist with distribution of promotional tour materials.
Maintain periodic reports of passenger counts and daily sales.
Other duties as needed or assigned.

Minimum Qualifications:

Prefer experience in the tourism/visitor industry or customer service.
Must present a professional and friendly attitude while working in a sometimes fast-paced environment
Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
Must feel comfortable approaching and speaking to people you don’t know.
Must feel comfortable directing and speaking to large crowds.
Ability to prioritize and handle various time-sensitive tasks while maintaining a great attention to detail.
Ability to solve unique spontaneous problems regularly and make decisions quickly and confidently both as an individual and as a team.
Ability to generate a multitude of co-operative relationships with co-workers as well as representatives of other companies involved with AMT.
Must be drug free (pre-employment screening and enrollment in random drug testing program is mandatory).
Project professional and polished image.

Traits and Characteristics:

Friendly, personable
Organized, efficient
Works well in a team or individually
Able to keep a calm and collected demeanor in stressful situations
Likes to connect with new people from all over the world on a daily basis
Can form lasting relationships with tour partners and other vendors
Must be able to complete tasks with minimal supervision & have excellent math skills.

Work Environment: Ability to work flexible schedule to include weekends and holidays. Must be able to work varied shift hours, including weekends and holidays as well as long, early, and late shifts.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for long periods of time and walk up to 3 miles per day.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Must be able to walk up to 3 miles in a day and must feel comfortable working outdoors in all types of weather.

Ketchikan - Vessel Crew

Captain

$28.00 / hour

Summary: Requires a USCG master's license (100 ton minimum) and an FCC marine radio operator's permit. Prior experience in the marine tourism industry and particularly on passenger vessels is desirable. Preference is given to applicants with knowledge of diesel mechanics, waterjet propulsion, and electrical systems. Must be able to build team and maintain crew moral to provide a quality experience for our guests.

Essential Duties & Responsibilities:

Conduct tours as directed according to descriptions in sales literature and procedures in policy manual. Supervise all aspects of tour delivery and tour quality.
Manage and direct crew members in the execution of all their job responsibilities; build a productive and efficient team; maintain high morale over course of season.
Supervise and assist in daily maintenance: cleaning, sewage and fuel pumping, restocking. Coordinate and assist with routine maintenance; painting, changing oil, etc.
Communicate with Port Engineer to identify problems and expedite repairs; assist with repairs, as needed.
Supervise passenger boarding, safety orientation/demonstration, emergency response and crowd control.
Plan and execute emergency drills, equipment checks and safety meetings in accordance with U.S. Coast Guard regulations and AMT policy.
Maintain all navigational equipment in good working order; keep logs and ship/company documents, as directed. Provide daily operations report to office.

Minimum Qualifications:

Experience on passenger vessels and/or experience operating vessels in Southeast Alaska required. Required minimum 100-ton license.
Mechanical aptitude, engine room experience preferred. Diesel mechanics or electrical/electronics background helpful.
Must have ability to speak on P.A. system, and to provide commentary.
Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
Must have ability to conduct USCG drills

Traits and Characteristics:

Must have ability to build effective team and skills required to resolve crew conflicts in order to provide quality experience for customers.
Must be clean, well groomed, courteous, honest, and most important, reliable.
Must have a sharp eye for safety
Record of being organized and prompt
Aptitude for leadership

Work Environment: Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Supervisory Responsibilities: Yes

Who: Crew including Guest Service, Deckhands and Naturalists

Ketchikan - Vessel Crew

Deckhand

$17.00 / hour

Summary: Requires basic seamanship skills. Mechanical aptitude and some experience with diesel engines preferred. Assist Captain to monitor vessel systems and troubleshoot problems. Interact with passengers and perform customer service duties. Provide for passenger safety while underway and maintain impeccably clean vessel at all times. Must be able to work as a team member and be comfortable interacting with guests.

Essential Duties & Responsibilities:

Check all engine/jet fluids upon arriving on vessel each morning, bring all equipment online, log all entries and report any problems to Captain.
Assist with passenger boarding, safety orientation/demonstration, emergency response and crowd control.
Vessel duties include line handing, assist with docking / undocking of the vessel and mooring with cruise ships as requested by vessel captain.
Complete routine engine room checks underway, making minor mechanical repairs and adjustments as necessary, and assisting crew members to ensure that passengers receive optimum tour quality and premium customer service.
Assist Captain in wheelhouse with navigating and/or wildlife sighting as directed.
Maintain vessel appearance, with regards to cleanliness and safety, in engine and jet rooms, in voids and on decks. Assist other crew with cabin, galley and heads.
Under direction of Captain, complete all routine vessel maintenance on a daily basis. This will include, but not be limited to: cleaning, sanitation pumping, restocking and refueling.
Assist Captain to perform required safety checks of all essential equipment on a weekly basis. Maintain current and accurate logs.
Work with Port Engineer to complete all mandatory vessel maintenance on a monthly basis, including but not limited to oil/filter changes, zinc/belt replacement, etc.
Identify problems, inform Port Engineer and assist in performing needed repairs.
Perform other duties under supervision of Captain.

Minimum Qualifications:

Prefer experience on passenger carrying vessels.
Mechanical aptitude, engine room experience preferred. Diesel
mechanics or electrical/electronics background helpful.
Must be able to work as a team with other crew to provide quality experience for customers, including answering questions and providing commentary.
Must be drug free (pre-employment screening and enrollment
in random drug testing program is Coast Guard required).
Must be able to work varied shift hours, including weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.
Must be clean, well groomed, courteous, honest, and most important, reliable.

Traits and Characteristics:

Friendly and customer-focused
Strong commitment to safety
Organized and mechanically inclined

Work Environment: Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Required to stand for long periods of time on steel decks with constant movement, noise and vibration.

Supervisory Responsibilities: Yes

Position Reports to the Captain

Ketchikan - Vessel Crew

Guest Service Crew Member

$14.00 / hour + tips

Summary: Interact with passengers by answering questions and helping with specific requests. Operate galley and gift shop which includes food preparation, snack service, retail presentations and the sale of local retail products. Maintain impeccably clean vessel at all times. Must be able to work as a team member and be comfortable interacting with guests.

Essential Duties & Responsibilities:

Present a professional and friendly attitude while on duty.
Direct and assist passenger movement on and about the vessel.
Participate in passenger safety orientation and maintain safe conditions underway.
Help operate galley, bar and commissary, including preparation & distribution of snacks, sales, stocking, inventory order lists and related paperwork.
Routine maintenance including, but not limited to: cleaning, sanitation, restocking consumables in cabin area and heads; making note of needed equipment repairs.
Enhance the cruise experience for passengers, including answering questions and helping passengers with specific problems/requests.
Other duties, as needed.

Minimum Qualifications:

Previous retail experience preferred.
Previous experience on passenger carrying vessels preferred
Must be able to make change, keep records and maintain a professional, friendly attitude toward customers.
Certifications required prior to first day of employment include CPR / FA certification, and Alaska Food Handlers card. Employees 21+ must obtain TAPS certification to serve alcohol.
Public speaking experience very helpful. Must be able to effectively communicate with up to 150 passengers on a p.a. system.
Must be able to work as a team with other employees to present coordinated narration and provide a quality experience for customers.
Must be drug free (pre-employment screening and enrollment in random drug testing program is required).

Traits and Characteristics:

Must be clean, well groomed, courteous, honest, and most important, reliable.
Friendly and outgoing, excited to meet new people from all over the world every day
A sharp eye for safety
Must enjoy work with a team, but must also be self-directed and a self-starter

Work Environment: Ability to work flexible schedule to include weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Must be able to stand for long periods of time and work in a loud, vibrating, and moving environment around large groups of people.

Ketchikan - Vessel Crew

Naturalist

$16.00 / hour

Summary: Requires public speaking ability and experience using PA systems. Develop tour narrative and conduct natural history presentations for groups of up to 150 passengers. Assist passengers boarding & disembarking; provide safety and emergency orientation; and work as a team member to distribute snacks and always maintain impeccably clean vessel. Biology and natural history background helpful.

Essential Duties & Responsibilities:

Develop tour narrative plan with duty captain for each voyage, factoring time constraints, weather, recent sightings, tide, season, etc.
Direct passengers boarding and disembarking, and during an emergency. Conduct safety and emergency orientation.
Work with Guest Services crew members to provide commentary and personal interaction/service with up to 150 passengers on tour.
Assist Guest Services crew members in the galley as needed. Including, but not limited to, distribution of snacks and food items as well as beverages. Employees 21+ are required to obtain TAPS certification to serve alcohol.
Vessel duties include line handing, assist with docking / undocking of the vessel and mooring with cruise ships as requested by vessel captain.
Assist other crew in maintaining vessel appearance, cleanliness, sanitation, and safety.
Perform other duties under supervision of Captain.

Minimum Qualifications:

Prior experience working on passenger carrying vessels preferred.
Certifications required prior to first day of employment include CPR / FA certification, and Alaska Food Handlers card. Employees 21+ must obtain TAPS certification to serve alcohol.
Public speaking experience very helpful. Must be able to effectively
communicate with up to 150 passengers on a P.A. system.
Biology and/or natural resource background helpful. Must be able to learn and retain pertinent background material provided on board, for presentation to passengers.
Must be able to work as a team with other crew to present coordinated narration and a quality experience for customers.
Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).

Traits and Characteristics:

Must be clean, well groomed, courteous, honest, and most important, reliable.
Must enjoy meeting new people from all over the world on a daily basis
Must be upbeat, and flexible – able to “roll with the punches”
Must be a team player
Must be creative and able to develop a tour narrative that speaks to glaciology, wildlife, natural and human history and other aspects of Southeast Alaska climate and environment.

Work Environment:

Ability to work flexible schedule to include weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for extended periods of time. Must be able to lift up to 50 pounds.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Position Reports to the Captain

Sitka - Food & Beverage

Fin Island Lodge Staff

$13.00 / hour + tips

Summary: Fin Island is a tour venue located on a beautiful remote island in Southeast Alaska. Fin Island serves a buffet of locally caught salmon, Alaskan Crab and Prime Rib to guests arriving aboard our custom-built tour vessels. All crew members pull inventory and supplies every morning and are transported by vessel to and from the Island each day. Fin Island Crew Members will work as part of a team to prepare a quality menu and consistently maintain an impeccably clean kitchen and dining area. We provide a five-star tour experience for each guest. Employees must be 21 years of age. This is a shore-based position.

Essential Duties & Responsibilities:

Move inventory, food, supplies from storage area to Fin Island.
Rotate food inventory, check food storage temperatures and prepare inventory lists for the following day.
Prepare and cook side dishes, and desserts for guests.
Clean and sanitize kitchen, dishes and food storage areas.
Be in continual compliance with food health and safety regulations and guidelines.
Rotate through bar, retail, lodge service to maintaining lodge appearance, cleanliness, sanitation, and safety.
Enhance experience for guests by answering questions and assisting guests with specific problems/requests.
Serve salmon, prime rib and Alaskan crab to guests.
Clean windows, wash and sanitize tables, vacuum and clean restrooms
Prepare coffee, iced tea and lemonade. Set up lodge with silverware and condiments.
Perform other duties as assigned under the supervision of Manager.

Minimum Qualifications:

Must be at least 21 years of age.
Must have/obtain current certifications for Alaska Training for Alcohol Professionals (TAP), Alaska Food Handlers and CPR/First Aid.
Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
Must practice good hand hygiene
Must be clean, well-groomed and dressed in uniform at the start of every shift

Preferred Qualifications

Previous experience in food service
Must be able to prepare recipes precisely as directed.
Must be able to prepare the same menu with consistent quality and precision for each tour.

Traits and Characteristics:

Friendly and personable
Great multi-tasker
Self-starter
Present a professional and friendly attitude at all times on duty.
Team-oriented and adaptable

Work Environment:

Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Able to work in all types of weather, and work both back and front of house as needed.

Sitka - Shore Support

Accounting Clerk - Year-Round, Entry Level Position

$15.00 - $22.00 / hour

The Staff Accountant will be an organized and detail-oriented person who is willing to work in all areas of a multi-company accounting department. This position requires someone who thrives in a fast-paced environment and has strong organizational and communication skills and is willing to support all company personnel as needed. This is a year-round, fully benefited position.

Job Responsibilities – these vary as our needs change, but may include:

♦ Organize and maintain filing system

♦ Complete bank reconciliations for all companion

♦ Complete month-end close procedures and reconciliation spreadsheets

♦ Data entry into multiple spreadsheets for company reporting and performance evaluation

♦ Provide back-up for A/P and A/R accountants as needed

♦ Prepare and enter G/L journal entries into Sage Intacct Accounting System

♦ Manage inventory in our accounting system

♦ Maintain, and reconcile inventory database between multiple systems

♦ Coding and processing of employee monthly credit card charge reports

♦ Check vendor statements against A/P system and request missing invoices

♦ Answer phones

♦ General office duties

♦ Other duties as assigned by supervisor

Required Skills & Education

♦ High School degree or equivalent

♦ Associates degree and/or 1 year accounting/bookkeepingexperience

♦ Proficient in Microsoft Excel, Outlook, and Word

♦ Strong communication skills

♦ Attention to detail

♦ Comfort using multiple online processing systems

♦ Teamwork and customer service attitude

♦ Use of computer, fax machine, copier, ten-key, and other office machinery

Job Profile

♦ Hours are generally 8-5, M-F. Expect occasional over-time

♦ Work in an office setting

♦ Employee may be asked to lift +20-pound boxes

♦ Employee is supervised by Accounting Manager

Sitka - Shore Support

Accounts Payable Staff Accountant - Year Round Position

$15.00 - $22.00 / hour

The Staff Accountant will be an organized and detail-oriented employee who will process our accounts payable transactions and will be cross-trained to cover other accounting positions as needed. This is a year-round, fully benefited position.

Job Responsibilities

• Enter invoices into our invoice processing andaccounting software systems; ensure accurate communication and posting between both systems

• Code invoices to proper companies and GL accounts

• Assign invoice coding to other employees as needed

• Communicate with purchasing agents to determine whether invoices were generated from purchase orders

• Process check runs and mail checks

• Ensure invoices are paid on time

• Check vendor statements against our A/P system

• Communicate with vendors regarding missing invoices, incorrectly applied payments, etc.

• General office duties

• Answer phones

• Other duties as assigned by supervisors

Required Skills & Education

♦ High School degree or equivalent

♦ Associates degree and/or 1 year accounting work experience

♦ Use of Excel or similar spreadsheet, use of Microsoft Word or similar

♦ Strong communication skills

♦ Teamwork and customer service attitude

♦ Use of fax machine, copier, and other office machinery

Job Profile

♦ Hours are generally 8-5, M-F. Expect occasional over-time

♦ Employee may be asked to lift +20 pound boxes

♦ Work in an office setting

♦ Employee is directly supervised by the accounting department and CFO

Sitka - Shore Support

Assistant Port Engineer

Summary: Under the supervision of the Port Engineer and the Operations Manager, the Assistant Port Engineer will assist in performing regular maintenance as well as minor to major repairs to a fleet of tour vessels. Many repairs are time-critical and require long and varied hours to complete. This seasonal position is critical to the success of Allen Marine’s tour operations.

Essential Duties & Responsibilities:

Perform engine oil changes on a fleet of four tour vessels.
Be able to work unsupervised.
Work safely in a fast-paced environment.
Be able to communicate effectively with a small team of fellow employees.
Assist in monitoring of maintenance inventory (i.e. lube oil, filters, tools, etc.).
Communicate problems to Port Engineer.
Keep dock and shop areas clean, safe, and free from hazards to maintain a safe working environment.
Be flexible in prioritizing daily work activities.
Other duties as assigned.

Minimum Qualifications:

Must possess current Drivers’ license and have record with no recent violations.
Be comfortable working around diesel engines.
Possess experience with mechanic’s tools.
Must be able to work varied shifts, some weekends, and some holidays.
Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
Must be able to work from mid-April to the end of September with little or no interruption.
Prefer marine diesel experience

Traits and Characteristics:

Must be self-motivated and be able to work unsupervised.
Track record of being organized
Excellent critical thinking skills
Effective at prioritizing

Work Environment: Ability to work flexible schedule to include weekends and holidays. And occasionally over night.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Sitka - Shore Support

Diesel Mechanic

Summary: Mechanic performs skilled work in the maintenance and repair of marine engines, marine machinery, and related equipment. The objective is to effectively diagnose engine problems in a timely manner and coordinate repairs with the company engineering staff. The Mechanic will be directly responsible for performing repairs and engine overhauls in accordance with technical manuals and company policies. This is a non-supervisory role but will have the help of Mechanic’s Assistants. Reports to Port Engineer.

Essential Duties & Responsibilities:

Performs major and specialized mechanical overhaul and repair work on gasoline and marine diesel engines, outboard motors, and related marine equipment and systems using schematic charts and technical manuals.
Tests marine engines and equipment to determine need for repairs or adjustments.
Repairs and maintains hydraulic equipment and valves.
Operates hand and power tools associated with marine engine and equipment repair.
Recommends the purchasing of parts and supplies.
Assist Inventory Specialist with maintaining inventory parts for engines and auxiliary systems on each vessel (i.e., pumps, starters, belts, impellers, filters, gaskets, etc.).
Be on site during shift to advise deckhands and to assist the Port Engineer with resolving mechanical issues; be available at initial startups in case a system requires troubleshooting prior to tour.
Provide verbal assistance via phone or radio as needed.
Supervise Oiler(s), perform required maintenance on prescribed schedule; be available to assist with all maintenance, oil/fuel filter changes on vessels, including greasing. changing zincs, and taking oil samples.
Assist with the maintenance of company vehicles, trucks, forklifts etc.
Maintain accurate log of all work completed on work orders and by posting in Slack.
Ride along on an occasional tour in an effort to monitor vessel systems while underway by conducting extensive checks of engine and jet room spaces throughout course of trip.
Fill in, as needed, aboard vessels as deckhand/engineer and function as an effective member of the crew conducting engine room checks, maintaining passenger safety and performing customer service.
Keep the facility neat and well organized.
Other duties as prescribed by the Port Engineer and Operations Manager.

Minimum Qualifications:

Possess a minimum of two years of diesel mechanic experience
Direct experience with marine diesel engines is preferred
Fabrication and welding experience are preferred
Must demonstrate analytical skills and aptitude for problem solving
Good manual dexterity, must have excellent hand-eye coordination and be physically fit.

Traits and Characteristics:

Self-directed, organized and able to train new mechanics
Excellent written, verbal and interpersonal communication skills.
Must have strong attention to detail
Must demonstrate a safety mindset
Must be a team player

Work Environment: Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 50 pounds. Must be able to bend, twist and work in confined spaces.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Sitka - Shore Support

Electrician

$40.00 / hour

Summary: Approach each task with a solution-oriented mindset and a keen eye for detail. A typical day includes construction, wiring, and mounting of electrical panels in diverse environments. Marine electricians expertise and dedication ensure the seamless operation of critical electrical systems.

Essential Duties & Responsibilities:

Plan wire runs, pull wires, and terminate them at panels and electrical components in adherence to safety and quality standards.
Install lights and various electrical components, ensuring proper functionality and compliance with regulations.
Fabricate and assemble brackets required for the secure mounting of electrical components, demonstrating precision and attention to detail.
Construct, wire, and mount electrical panels, utilizing expertise in electrical systems and equipment.
Other duties as assigned.

Minimum Qualifications:

High School Diploma or equivalent.
Completion of a 4-year apprenticeship program in electrical work or a related field.
Alternatively, possess at least 5 years of experience in marine electrical work, demonstrating a comprehensive understanding of the field.

Traits and Characteristics:

Ability to problem solve
Self starter
Willingness to take direction and work collaboratively with team members.

Work Environment:

Ability to work flexible schedule to include weekends and holidays. Hours are a flex week. Expect occasional overtime. Work takes place in a warehouse – a dusty cold environment is usual. Occasional work outdoors in all types of weather.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environmental conditions generally include cool inside temperature, low to high level inside lighting, moderate to loud noise levels, all weather conditions, frequent use of required personal protective equipment. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.

Sitka - Shore Support

Laborer

$20.00 / hour

Summary: Assist and support skilled shop staff by cleaning, sorting and providing assistance with larger projects. Tasks often involve lending a helping hand to the welders, pipefitters and mechanics, ensuring that the materials are impeccably marked and positioned for efficient completion of projects. Additional duties include sorting, measuring and organizing for the upcoming fabrication work.

Essential Duties & Responsibilities:

Support welders, fitters, mechanics, carpenters and electricians
Weld marking and positioning material for welding
Cutting, grinding and buffing aluminum extrusions and plate, sorting plate, measuring for fabrication
Fork lift operation
Insulation and painting duties
Sweep shop, clean up work areas, vacuuming and scrap metal sorting
Garbage pick up, raking, shoveling, general assistance of yard operator
Pressure wash boats, clean boats, painting, make minor repairs and assist mechanics
Assist carpenters as needed
Other duties as assigned

Minimum Qualifications:

High School Degree or equivalent
1 year work experience
Must be 18 years old
Prior experience in a similar support or technician role preferred.
Familiarity with basic tools and equipment used in welding, carpentry, and mechanics.
Ability to operate a forklift and other machinery safely.

Traits and Characteristics:

Strong attention to detail and a commitment to maintaining a clean and organized work environment.
Willingness to take direction and work collaboratively with team members.
Ability to problem solve

Work Environment:

Ability to work flexible schedule to include weekends and holidays. Work in a warehouse. May be dusty, colder environment, occasional outdoor work. Expect occasional over-time.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to Environmental conditions generally include cool inside temperature, low to high level inside lighting, moderate to loud noise levels, all weather conditions, frequent use of required personal protective equipment. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces

Sitka - Shore Support

Lead Tour Representative

Summary: Reporting to Sales & Service Manager. This position is responsible for directing cruise ship guests booked on Allen Marine excursions to assigned motorcoaches and/or designated waiting areas. to ensure our tours depart and arrive in a timely fashion, and according to the quality and customer service standards set by Allen Marine and the cruise lines This is a shore-based position in Sitka, Alaska.

Essential Duties & Responsibilities:

Must excel in all Tour Representative duties & responsibilities.
Assist the Sales & Service Manager in responding to e-mails as needed.
Assist the Sales & Service Manager in initial training of Tour Representatives and remedial training, and recurrent training throughout the season.
Respond and reconcile invoices as needed.
Must present a professional and friendly attitude on duty and be able to answer a variety of questions about Allen Marine Tours, Sitka and Southeast Alaska.
Act as company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers’ special needs are met.
Direct, assist, and organize passenger movement between cruise ship, tour vessel and tour coaches.
Collect tickets/vouchers as passengers board tour vessels or motor coaches.
Communicate effectively with other Allen Marine employees via company radios.
Conduct settlement transactions with cruise line representatives.
Maintain periodic reports of passenger counts and daily sales.
Other duties as needed, or assigned, by Sales & Service Manager.

Minimum Qualifications:

Prefer experience in the tourism/visitor industry.
Present a professional and friendly attitude while working in a sometimes fast paced environment.
Must be able to stand for long periods of time and walk up to 3 miles per day.
Must be clean, well groomed, courteous, honest, punctual, and most important, reliable.
Must feel comfortable approaching and speaking to people you don’t know.
Must feel comfortable directing and speaking to large crowds.
Ability to prioritize and handle various time-sensitive tasks while maintaining a great attention to detail.
Ability to solve unique spontaneous problems regularly and make decisions quickly and confidently both as an individual and as a team.
Ability to generate a multitude of co-operative relationships with co-workers as well as representatives of other companies involved with AMT.
Must be drug free (pre-employment screening and enrollment in random drug testing program is mandatory).

Traits and Characteristics:

Friendly, personable
Organized, efficient
Works well in a team or individually
Able to keep a calm and collected demeanor in stressful situations
Likes to connect with new people from all over the world on a daily basis
Can form lasting relationships with tour partners and other vendors
Must be able to complete tasks with minimal supervision & have basic math skills.
Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
Project professional and polished image.

Work Environment: Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Sitka - Shore Support

Pipefitter/Plumber

$35.00 / hour

Summary: The Marine Fitter will be responsible planning, layout, fabricating, assembling, installing, repairing, and modifying piping systems, and pipe assemblies requiring close tolerance fit and structural soundness on ships, boats, barges and other floating marine equipment Work will be performed at Sitka Shipyard and may include occasional travel.

Essential Duties & Responsibilities:

Boat building and fabrication of other structures
Tacking various fabrications together to prepare for welding
Cutting with plasma and acetylene torches
Layout, print reading, cutting, grinding and buffing aluminum extrusions and plate
Assist Welders
Clean up work area, general shop clean up
Fabricate and assist welders in repairs to boats and yard equipment
Fabricating and tacking handrail brackets and similar structures
Other duties as assigned

Minimum Qualifications:

Minimum of 2 years of pipefitter experience
Must possess a valid driver license with an acceptable driving record
Marine Industry knowledge a plus

Traits and Characteristics:

Detail-oriented and effective communication skills
Proven ability to work collaboratively internally and with outside consultants or clients
Problem solving ability a plus

Work Environment:

Ability to work flexible schedule to include weekends and holidays. Hours are flex week. Expect occasional over-time. Work in a warehouse. May be dusty, cold environment. Occasional outside work.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environmental conditions generally include cool inside temperature, low to high level inside lighting, moderate to loud noise levels, all weather conditions, frequent use of required personal protective equipment. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.

Sitka - Shore Support

Retail Clerk for Captain Bob's Store

$16.00 / hour

Summary: Primary duties for this position include greeting guests and helping them find merchandise. You will also assist with restocking, straightening and tidying the store. This position requires cashiering and packaging freight. Captain Bob’s Retail Associates will need to be team players who demonstrate the ability to learn about products and product lines.

Essential Duties & Responsibilities:

Operate cash register and accept payment.
Package or arrange delivery for purchased products.
Must develop knowledge of products to generate sales.
Stack and display items on sale and keep store tidy and presentable.
Keep sales floor stocked and shelves full.
Participate in stocktaking and assist with suggested product orders.
Answer phone calls and take messages.
Vacuum and sweep as needed.
Break down boxes and gather trash.

Minimum Qualifications:

Cash handling experience.
Inventory, including stocking, restocking and counting.
Customer service experience.

Preferred Qualifications

Experience counting tills.
Retail experience.
Experience with Clover POS.
Previous experience assisting in creation of store displays.

Traits and Characteristics:

A helpful and courteous manner.
Neat appearance.
Well-developed communication skills.
Team-player.
Track record of good organizational skills.

Work Environment:

Ability to work flexible schedule to include weekends and holidays. Some overtime required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to climb a ladder and walk/stand for 8+ hour shift.

Sitka - Shore Support

Tour Representative

$16.00 / hour

Summary: Direct & assist guests while dispatching Allen Marine tour vessels. Company liason to ship staff and assist with sales & logistics. Collect tickets and conduct end-of-day settlements. Assist with periodic reports & distribution of marketing materials. Present a professional and friendly attitude at all times and be able to answer an infinite variety of questions. Must be able to stand for long periods of time; walk up to 3 miles per day; be able to complete tasks with minimal supervision and have excellent math skills. Must be able to work as a team member and be comfortable interacting with strangers. This is a shore-based position.

Essential Duties & Responsibilities:

Present a professional and friendly attitude at all times while answering a variety of questions regarding Allen Marine Tours, Sitka, and SE Alaska.
Direct and assist passenger movement during boarding and disembarking of tour vessels.
Collect tickets/vouchers and conduct end-of-day settlements.
Help dispatch and coordinate tour vessels, motorcoaches, and company vehicles in a professional and courteous manner.
Act as company liaison to shore excursion staff, assisting with sales and logistics, including special needs guests.
Help maintain dock security and visitor safety, and monitor communication systems.
Assist with distribution of promotional tour materials.
Data entry for various reports and ongoing surveys.
Other duties as directed by Sales & Service Manager including but not limited to routine site/vessel maintenance, supply restocking and relief passenger service.

Minimum Qualifications:

Prefer experience in tourism/visitor industry.
Must be able to make change, keep records, and maintain a professional, friendly, courteous attitude toward customers.
Public speaking experience is helpful. Must be able to effectively communicate to large groups of people in a professional manner and work well in stressful situations.
Must be able to follow direction and complete assignments with minimal supervision.
Must be drug free (pre-employment and random drug testing is Coast Guard required).
Must be able to work varied shift hours, including weekends and holidays.
Computer and cell phone proficiency helpful.

Traits and Characteristics:

Must be clean, well groomed, courteous, honest, professional, and most important, reliable.
Must be able to work as a team with other employees.
Proven record of organization

Work Environment: Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Must be able to stand for long periods of time and walk up to 3 miles per day.

Sitka - Shore Support

Welder

$35.00 / hour

Summary: The Marine Welder will be responsible for cutting, assembling, and fitting pieces of metal together or repairing damage in metal components using heavy equipment that emits high heat, and melting into shape. This position will need to have a working knowledge of reading and comprehending blueprints, schematics and/or material specifications to ensure safe operations. Work will be performed at Sitka Shipyard and may include occasional travel.

Essential Duties & Responsibilities:

Boat building and fabrication of other structures
Boat building and fabrication of other structures
Mig welding, tacking, tig welding and brazing
All position welding required (vertical, horizontal and overhead)
Cutting with plasma and acetylene torches
Layout, print reading, cutting, grinding and buffing aluminum extrusions and plate
Assist fitters
Clean up work area, general shop clean up
Weld repairs to boats and yard equipment
Welding handrail brackets and similar structures
Other tasks may be required associated with the regular operation of the company, assigned by foreman
Complying with relevant codes and regulatory standards.
Clean up work area, general shop clean up
Other duties as assigned

Minimum Qualifications:

Minimum of 2 years of welding and pipefitter experience
Must possess a valid driver license with an acceptable driving record
Marine Industry knowledge a plus

Traits and Characteristics:

Proven ability to work collaboratively internally and with outside consultants or clients
Detail-oriented and effective communication skills
Able to solve spontaneous problems
Ability to foresee problems/challenges

Work Environment:

Ability to work flexible schedule to include weekends and holidays. Hours are flex week. Expect occasional over-time. Work in a warehouse. Sometimes dusty, cold environment. Occasionally required to work outside

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environmental conditions generally include cool inside temperature, low to high level inside lighting, moderate to loud noise levels, all weather conditions, frequent use of required personal protective equipment. Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.

Sitka - Vessel Crew

Captain

$28.00 / hour + tips

Summary: Requires a USCG master's license (100 ton minimum) and an FCC marine radio operator's permit. Prior experience in the marine tourism industry and particularly on passenger vessels is desirable. Preference is given to applicants with knowledge of diesel mechanics, waterjet propulsion, and electrical systems. Must be able to build team and maintain crew moral to provide a quality experience for our guests.

Essential Duties & Responsibilities:

Conduct tours as directed according to descriptions in sales literature and procedures in policy manual. Supervise all aspects of tour delivery and tour quality.
Manage and direct crew members in the execution of all their job responsibilities; build a productive and efficient team; maintain high morale over course of season.
Supervise and assist in daily maintenance: cleaning, sewage and fuel pumping, restocking. Coordinate and assist with routine maintenance; painting, changing oil, etc.
Communicate with Port Engineer to identify problems and expedite repairs; assist with repairs, as needed.
Supervise passenger boarding, safety orientation/demonstration, emergency response and crowd control.
Plan and execute emergency drills, equipment checks and safety meetings in accordance with U.S. Coast Guard regulations and AMT policy.
Maintain all navigational equipment in good working order; keep logs and ship/company documents, as directed. Provide daily operations report to office.

Minimum Qualifications:

Experience on passenger vessels and/or experience operating vessels in Southeast Alaska required. Required minimum 100-ton license.
Mechanical aptitude, engine room experience preferred. Diesel mechanics or electrical/electronics background helpful.
Must have ability to speak on P.A. system, and to provide commentary.
Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
Must have ability to conduct USCG drills

Traits and Characteristics:

Must have ability to build effective team and skills required to resolve crew conflicts in order to provide quality experience for customers.
Must be clean, well groomed, courteous, honest, and most important, reliable.
Must have a sharp eye for safety
Record of being organized and prompt
Aptitude for leadership

Work Environment: Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Supervisory Responsibilities: Yes

Who: Crew including Guest Service, Deckhands and Naturalists

This Position Reports to the Port Captain

Sitka - Vessel Crew

Guest Service Crew Member

$14.00 / hour

Summary: Interact with passengers by answering questions and helping with specific requests. Operate galley and gift shop which includes food preparation, snack service, retail presentations and the sale of local retail products. Maintain impeccably clean vessel at all times. Must be able to work as a team member and be comfortable interacting with guests.

Essential Duties & Responsibilities:

Present a professional and friendly attitude while on duty.
Direct and assist passenger movement on and about the vessel.
Participate in passenger safety orientation and maintain safe conditions underway.
Help operate galley, bar and commissary, including preparation & distribution of snacks, sales, stocking, inventory order lists and related paperwork.
Routine maintenance including, but not limited to: cleaning, sanitation, restocking consumables in cabin area and heads; making note of needed equipment repairs.
Enhance the cruise experience for passengers, including answering questions and helping passengers with specific problems/requests.
Other duties, as needed.

Minimum Qualifications:

Previous retail experience preferred.
Previous experience on passenger carrying vessels preferred
Must be able to make change, keep records and maintain a professional, friendly attitude toward customers.
Certifications required prior to first day of employment include CPR / FA certification, and Alaska Food Handlers card. Employees 21+ must obtain TAPS certification to serve alcohol.
Public speaking experience very helpful. Must be able to effectively communicate with up to 150 passengers on a p.a. system.
Must be able to work as a team with other employees to present coordinated narration and provide a quality experience for customers.
Must be drug free (pre-employment screening and enrollment in random drug testing program is required).

Traits and Characteristics:

Must be clean, well groomed, courteous, honest, and most important, reliable.
Friendly and outgoing, excited to meet new people from all over the world every day
A sharp eye for safety
Must enjoy work with a team, but must also be self-directed and a self-starter

Work Environment: Ability to work flexible schedule to include weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Must be able to stand for long periods of time and work in a loud, vibrating, and moving environment around large groups of people.

Sitka - Vessel Crew

Naturalist

$16.00 / hour

Summary: Requires public speaking ability and experience using PA systems. Develop tour narrative and conduct natural history presentations for groups of up to 150 passengers. Assist passengers boarding & disembarking; provide safety and emergency orientation; and work as a team member to distribute snacks and always maintain impeccably clean vessel. Biology and natural history background helpful.

Essential Duties & Responsibilities:

Develop tour narrative plan with duty captain for each voyage, factoring time constraints, weather, recent sightings, tide, season, etc.
Direct passengers boarding and disembarking, and during an emergency. Conduct safety and emergency orientation.
Work with Guest Services crew members to provide commentary and personal interaction/service with up to 150 passengers on tour.
Assist Guest Services crew members in the galley as needed. Including, but not limited to, distribution of snacks and food items as well as beverages. Employees 21+ are required to obtain TAPS certification to serve alcohol.
Vessel duties include line handing, assist with docking / undocking of the vessel and mooring with cruise ships as requested by vessel captain.
Assist other crew in maintaining vessel appearance, cleanliness, sanitation, and safety.
Perform other duties under supervision of Captain.

Minimum Qualifications:

Prior experience working on passenger carrying vessels preferred.
Certifications required prior to first day of employment include CPR / FA certification, and Alaska Food Handlers card. Employees 21+ must obtain TAPS certification to serve alcohol.
Public speaking experience very helpful. Must be able to effectively
communicate with up to 150 passengers on a P.A. system.
Biology and/or natural resource background helpful. Must be able to learn and retain pertinent background material provided on board, for presentation to passengers.
Must be able to work as a team with other crew to present coordinated narration and a quality experience for customers.
Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).

Traits and Characteristics:

Must be clean, well groomed, courteous, honest, and most important, reliable.
Must enjoy meeting new people from all over the world on a daily basis
Must be upbeat, and flexible – able to “roll with the punches”
Must be a team player
Must be creative and able to develop a tour narrative that speaks to glaciology, wildlife, natural and human history and other aspects of Southeast Alaska climate and environment.

Work Environment: Ability to work flexible schedule to include weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for extended periods of time. Must be able to lift up to 50 pounds.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

This Position Reports to Captain

Sitka - Vessel Crew

Zodiac Captain

$28.00 / hour

Requires a USCG master's license (25 ton minimum) and an FCC marine radio operator's permit. Prior experience in the marine tourism industry and particularly on passenger vessels is desirable. Preference is given to applicants with knowledge of diesel mechanics, waterjet propulsion, and electrical systems. Must be able to build team and maintain crew morale to provide a quality experience for our guests.

Duties/Responsibilities

Execute voyages as directed in tour descriptions and policy manual. Supervise all aspects of tour delivery, and quality control.
Supervise and assist in routine maintenance: cleaning, sanitation and fuel pumping, restocking, painting, lubrication, and minor mechanical repairs.
Communicate with Port Engineer to identify problems and needed repairs, and occasionally assist in performing them.
Supervise passenger boarding, safety orientation/demonstration, emergency response and crowd control.
Plan and execute emergency drills & safety meetings in accordance with U.S. Coast Guard regulations, and company policy.
Maintain logs and ship/company documents, as directed. Provide daily operations report to office.

Qualifications/Experience

Experience on passenger carrying vessels and/or experience operating vessels in Southeast Alaska required. Required minimum 25-ton license.
Mechanical aptitude, engine room experience preferred. Diesel mechanics or electrical/electronics background helpful.
Must be able to build team and maintain morale with crew to provide quality experience for customers.
Must be able to provide commentary to guests.
Must be able to lift and move objects of up to 50 lbs. as required.
Must be drug free (pre-employment and random drug testing is Coast Guard required).
Must be able to work varied shift hours, including weekends and holidays.
Must be clean, well groomed, courteous, honest, and most important, reliable.
Uniform shirts & jacket provided.

Pay: DOE. Limited Benefits. This is a seasonal full time position from mid-April to October. Preference will be given to candidates who are available to work through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Yakutat - Vessel Crew

Deckhand

$17.00 / hour

Summary: Requires basic seamanship skills. Mechanical aptitude and some experience with diesel engines required. Assist Captain to monitor vessel systems and troubleshoot problems. Interact with passengers and perform customer service duties. Provide for passenger safety while underway and maintain impeccably clean vessel at all times. Must be able to work as a team member and be comfortable interacting with guests. This position is located in a remote port with few services, please take some time to learn about Glacier Bay prior to applying.

Essential Duties & Responsibilities:

Check all engine/jet fluids upon arriving on vessel each morning, bring all equipment online, log all entries and report any problems to Captain.
Assist with passenger boarding, safety orientation/demonstration, emergency response and crowd control.
Complete routine engine room checks underway, making minor mechanical repairs and adjustments as necessary, and assisting crew members to ensure that passengers receive optimum tour quality and premium customer service.
Assist Captain in wheelhouse with navigating and/or wildlife sighting as directed.
Maintain vessel appearance, with regards to cleanliness and safety, in engine and jet rooms, in voids and on decks. Assist other crew with cabin, galley and heads.
Under direction of Captain, complete all routine vessel maintenance on a daily basis. This will include, but not be limited to: cleaning, sanitation pumping, restocking and refueling.
Assist Captain to perform required safety checks of all essential equipment on a weekly basis. Maintain current and accurate logs.
Work with Port Engineer to complete all mandatory vessel maintenance on a monthly basis, including but not limited to oil/filter changes, zinc/belt replacement, etc.
Identify problems, inform Port Engineer and assist in performing needed repairs.
Perform other duties under supervision of Captain.
Vessel duties include line handing, assist with docking / undocking of the vessel and mooring with cruise ships as requested by vessel captain.

Minimum Qualifications:

Prefer experience on passenger carrying vessels.
Mechanical aptitude, engine room experience preferred. Diesel
mechanics or electrical/electronics background helpful.
Must be able to work as a team with other crew to provide quality experience for customers, including answering questions and providing commentary.
Must be drug free (pre-employment screening and enrollment
in random drug testing program is Coast Guard required).
Must be able to work varied shift hours, including weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.
Must be clean, well groomed, courteous, honest, and most important, reliable.

Traits and Characteristics:

Friendly and customer-focused
Strong commitment to safety
Organized and mechanically inclined

Work Environment: Ability to work flexible schedule to include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to lift and/or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel.

Allen Marine Tours

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Tour Representative

Allen Marine Tours

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